Charlie Longstreth is a fine craftsman. He has decades of experience and will always give you a…read morevery honest opinion about what is worth fixing or not. He charges a bit more than other luthiers but with that in mind, you get what you pay for and Charlie's skills are worth every penny. He re-fretted, fixed and adjusted my almost unplayable 1917 Gibson mandolin. Now it plays like a dream.

Traveling from San Antonio for a few days and found this little music store and had the best…read moreexperience here. We came to find a guitar strap, and left with a guitar strap and a beautiful Taylor guitar. Chris more than helped us find more than we expected- Extraordinarily knowledgeable, kind and patient. Highly recommend. All the love and thank yous, Chris (and Art!)

dropped my acoustic guitar off to be restrung. picked it up. clean, perfectly restrung, tuned it up…read moreand am very pleased. I asked for advice for pickup and Race found just the right one. professional and friendly and on time. thanks.

We went in to buy a djembe. The clerk was friendly and helpful. When we checked out, she said we…read morehad a two year warranty; we thought that was great until we reviewed the receipt and saw we were charged $28.99 for the warranty. It seemed a little sleazy, but we do love the djembe.

I've been consistently impressed at the selection of instruments they've got here. Particularly…read moreunique guitars, banjos, and mandolins - great place to check if you're looking for something other than the standard mass produced fare. I appreciate that the staff is not pushy in the slightest, and they seem to respect the relationship between a musician and and their need to fit the instrument that suites them best, which sometimes takes time and trying many different instruments side by side. Also feel that they've been quite fair and reasonable with making deals on trade-ins. Much more so than a corporate music store like Guitar Center. Grateful to have a quality local owned music shop!

I went here to get a few things, including books. I was having a hard time choosing one or the…read moreother and asked for their opinion. The younger guy very stiffly said he couldn't say either way on what book would include what. I asked if he could look through them and help me determine but he shrugged and said he really couldn't say... while the older guy, who likely runs the shop, stood behind him. Quietly watching our interaction, so it felt like I was just being told a scripted answer. It was the weirdest thing for a retail worker to absolutely refuse to help like that. Like others, when shopping, all they do is stand quietly behind the counter unless the older man is on the phone. He also couldn't give me advice on what to choose, as if he didn't want to sway me not to buy something and to get something else. When I asked if he could show me a certain section, he seemed put off by having to walk around the counter to show me, as if I should know where everything is already. I also wanted to get something they had behind the counter, which was just a small and cheap piece, but despite having to look around the store still for the books, he refused to allow me to carry it around and had to keep it at the counter. Like I'm going to run out of the store for an item that is only a few dollars. I think their books are also overpriced. If they are "like new" they are still used, so shouldn't be sold for the price printed on the back of the book. Unless it's a very rare book to find or something. And if they have things written all in them, they shouldn't be almost the same price but only a few dollars off or whatever. A normally $25 book they marked down to $20 because it did have writing all over it, but it rendered it kind of useless if you are wanting to learn it on your own without answers written in. I also experienced a kind of awkward rudeness from the older man, like others have. I probably will not be returning to them since there are other places with competitive pricing and better customer service. I also witnessed the older man on the phone with a few people in a row and was rude to each of them and acted accusatory that what they were selling he couldn't prove was "legit" what they were claiming it was... yes, that is why you do research on a product once they bring it in. Instead of mistrusting someone on the phone before meeting them in person. It helps if you're already well-acquainted with antiques. Why offer to buy an antique instrument off someone if you aren't going to believe it's real? I don't know, it's just not the best environment in my opinion...

Brought my guitar in to get floyd rose set up after initial rebuild ,Ernie the technician at guitar…read morecastle went over and beyond expectations ,kept in touch with me about progress and finished my guitar at the time as told ,can't say enough and would highly recommend and will be having future work done by Ernie thanks again

Great selection of guitars with a very friendly and knowledgeable owner more than happy to help.read more

I have ordered one pickguard previously and now have on order that just shipped. My first…read moreexperience was great. Bought custom pickguard for a pj bass. It arrived on time, was made of quality materials and fit well after just a bit of trimming at neck interface. Current one has shipped very quickly. Purchase required a bit of communication and Terrapin (Mary) was very responsive. I have had only good experiences, 2018 and 2021.

i have an order in - wanted to make a small change. The order isn't due yet - but I have called…read more4 times, sent 4-5 emails, to make a small change. Nice website - no one home. Update. It's been three weeks. I couldn't get these guys to pick up the phone, or return any emails and went through PayPal for a refund. A week later I got a notice that the order had shipped-and finally got an email back from Mary-the owner of the company-it was very apologetic. Now I feel terrible-having received a refund... But this is an expensive custom product and basic stuff like answering your emails are returning phone calls month-to-month is important.

Wow, this is service at it's best. So the first time I experienced Windsmith Music my daughter and…read moreI were shopping for a violin for her. We came to try a few of the violins they had. They were great about explaining the different choices they had and talking about some of the different sounds each violin might produce. My daughter tried the four that were in our price range and didn't really experience anything remarkable. So ultimately we ended up playing a German Violin that had the sound she was looking for. Something about being made from wood from the Carpathian Forests, seemed to make a difference :) But I wouldn't hesitate to buy a violin from them. And personally, I'd love to do that b/c their service is so great (more about that next). So recently, we had a problem with our silent (electric) violin. One of the strings was starting to come apart a bit so we decided to get new strings thinking that would fix the problem. We brought the violin back and found out the problem was still there. So we called, and they said to bring the violin back and they'd take a look. We dropped it off and then about a day later they figured out it had to do with a finger guide we had wrapped around the neck which was coming up just enough to cause a problem w/ a couple of the strings. What impressed me though was how kind and helpful they were throughout the whole process. Cassie was the one helping us and she was AMAZING! So basically, the problem was all on us. We are the ones who caused this issue (not them). Yet they took the time to research the problem to try and figure out what it was, then figured out the issue and got us taken care of. Then on top of that we weren't charged anything. At one point they even offered to drop our violin off in Corvallis (where we live) to save us a trip back into Philomath. PRO TIP: If you're traveling from Corvallis, I recommend calling first depending on what you might need. For example, the person you may want to speak with or work with may not be there when you stop by so it might be wise to call again just to be sure. But they truly go above and beyond, give great service, their pricing is very fair and reasonable. We're fortunately to have such a great music business here in the area and I'm excited for the next time we'll be stopping by!

Very knowledgeable. Was helped with my grandsons guitar and multiple suggestions for lesson it was…read morea very pleasant surprise to find someone so knowledgeable and helpful

this was my first and last trip here, honestly just rude when i went in looking for something…read morespecific and didn't listen to what i was originally looking for. the older guy very attentive but when i got the help, he was just plain rude and treated me like trash. he was asking me questions to something not related to what i was looking for and then gave me smart mouth responses. not a good first impression. would not recommend to any newcomers and would rather go to guitar center instead for somewhat better treatment.

Plectrum Music Company is a phenomenal establishment and a great enhancement to our local economy…read morehere in Talent! I've enjoyed all of my purchases so far, and they have a great selection of guitars and strings. In addition, my kids got kazoos there, and one of them broke his, and they gave him a new one for free! That's just sweet customer service and going over and above. Love that Plectrum landed in Talent!

The young man behind the counter was polite, helpful, knowledgeable - everything you could hope for…read morein an employee. My daughter wants to learn the guitar. He answered all her questions and offered suggestions. Unfortunately, we didn't buy anything. I have no issues coming back when she's ready. Watching them work on the instruments in the back was interesting. The care that was shown is not an everyday occurrence. This store and its employees are a hidden gem!

+2 for polite customer service and knowledge of musical instruments. -3 for taking me to the…read morecleaners. On June 3, 2020 I took my daughter's play guitar that I purchase on Amazon for 17.99 to the Troubadour. The owner/ front guy is old school customer service where he enjoys getting to know the customers. After a 15 minute chit chat he tells me that all strings would need to replaced. I asked for total co$t and he said it would be $11.50 for the package of strings and $20 installation. When I picked it up the next day he gives me a quote of $56 !!!! "For what?" I asked. "Gas and oil, you know things have gotten expensive. Especially kids stuff." I stared at him and said "I really do not understand the gas & oil part. Sounds outrageous!" He said he would give me a discount from $56 to $49. I paid the $49 and went to get a 2nd & 3rd of opinion on cost. Both other places quoted me $20 and no "gas & oil" cost. I am all about supporting local business, but when you get reaped off by local vendors it makes it hard to support them. Corvallis is not a big place and variety is limited. But extorting locals is not the way to keep your business open.

Excellent store! A nice selection of Fenders (New Squiers but some cool used stuff as well.) I've…read moreheard good things about the guitar instruction program but, being from out of town, I wouldn't know. Staff was very helpful during my visit.

A great music shop on Oregon's south coast. Despite the only one star review by a disgruntled…read morevisitor, Orcoast has some high end quality instruments as well as a variety of world folk instruments and budget priced guitars, ukes, and other stringed instruments for beginners. This is that old school brick and mortar shop, a welcome relief from superstore neon bulb lit outlets with the same old same old. Add personalized service by two of the nicest owner/ sales folk and you've got a music place in a historic town near the best beaches nearby.

Found an old violin in the attic had no idea what to do with. I took it up. He gave me a quote on…read morewhat it would cost to get it fixed. Very knowledgeable,service was very nice as well. Would love to have him do it. Gave me three different prices on what it would need right now what was dire, and what to make it playable. Yes I would highly recommend him

Quality care for your violin. Quickly can assess needed refurbishment and reasonable cost…read moreestimates. A great resource for the string instruments community in the region