Sat at drive thru for 15 minutes after which asking if they were closed was told they were only doing online orders. Never going back. They clearly saw and heard us and didn't give a shit. It's not fast, it's not convenient, it's just shit. Go somewhere else. read more

Avoid this horrible excuse of a business at all costs. Staff is the worst. Takes 45 mins or more to complete an order. Takes over an hour in drive-thru because staff is so non trained. Faster to drive across town and go to competent McDonald's. The worst. Super slow and they dont value their customers valuable time. read more

If I could give ZERO as a review, I would! What is wrong with this location?? Don't use a delivery app for this location! Items are always missing, food is cold, Frys are cold and limp. Who is putting these orders together? How can they not read the orders? They just don't care, and don't waste your time calling for a manager, they hang up on you! Got in the car and went through the drive through, and was rudely told "we are only taking orders from DoorDash!" Went to the window to ask for my missing items, and they refused to even look at the receipt and refused to give us the missing items. Said to take it up with DoorDash! What a joke! read more

I would give this place negative stars if I could. We just tried to order at 8:15 pm and the girl said they weren't taking orders and zero explanation as to why. This happens A LOT! Or they'll say they're only doing Uber Eats. Is it laziness? Is it lack of staff? What is going on at this place?! read more

So I don't like how I just ordered from here not to long ago they got my soda messed up then put ice or a lil bit and it taste flat and water down and then my food is cold cold fries no salt cold hard nuggets like yall really need to be shut down cause this is ridiculous everytime we order grub hub and it's from this McDonald's they don't do nothing right I would like to speak to there manager or report cause this does not make sense like yall feeding a pregnant women cold stuff that's not good at all I can get sick or sum read more

Service is awful. I have been sitting in drive-thru for 19 minutes unfortunately I have a car in front of me and one behind me. Of course they won't let me out. This is absolutely unacceptable. What is the management doing ? I wish Concord McDonalds was back. Please hurry Concord McDonalds. read more

I had sausage egg and cheese McMuffin and a Steak egg and cheese McMuffin. The sausage was a double and lately I have been buying an individual steak and combining it with another the same way. Try it! Great tasting food! read more

There fast food is slow food. And there ice cream machine is always broken. Ice cream cone no more like cone. read more

McDonald's - a person's hand pointing at something - Burgers Near Me - Wilmington, Delaware

The service in this restaurant is absolute trash. Nothing works everything is broken. Employees are rude and very unprofessional even for fast food. I waited over 2 minutes for my kids food. I requested a refund they looked at me in confused. They finally found my order it was wrong. read more

We aren't from around the area, I don't know if this is a normal thing for this location. We pulled up at 3:15 in the morning to this "24 hour location" and saw an employee at the door when we got there. We pulled around no one came on both speakers then we circled the building again this time we were honking our horn at the order speaker still nothing. Finally pulled back up to the "pick up" window knocked for a bout 30 seconds and a lady appear from around the corner wording through the glass we are closed. All the doors, the signs outside, and online says they are 24 hours but the employees are not operating at a 24 hour schedule. read more

McDonald's - a sign in the window of a fast food restaurant - Burgers Near Me - Wilmington, Delaware

I'on know about this location. I go to this Mcdonald's occasionally and my past experiences go up and down. One day, I had OUTSTANDING service and then a couple weeks later an employee went on an entire tantrum screaming at me because I asked for my fries that I ordered. read more

Drive through was closed at 5:45am this 24/7 mcdonalds... guess the comments are correct about these lazy workers just sleeping at night and not working. read more

All the negative stars a McDonald's can get! They should close this location for so many reasons, customer service is the absolute worst! They are supposed to be open at 6am but on multiple occasions they are not , 6:15, 6:30 go up to drive thru and closed. Ugh just take it out of Wilmington already .. read more

Absolute worst customer service ever. Do not waste your time ever going to this restaurant. I am a frequent user of the mobile app, and I completely wasted my time thinking that I was going to get decent service at this location. I placed my order via mobile app and waited for 20 minutes until I decided to call. I called multiple times got no answer. There's no way to cancel your order on the mobile app that I'm aware of. I called customer service they were closed. So frustrating never again will I go to this restaurant. I emailed customer service for a refund, hopefully they give it to me read more

This McDonald's NEVER answers the telephone. Fries are always cold. You might get your shake but most likely you will not. When they mess up your order, don't try to call because they won't pick up. It's very frustrating. read more

This place is horrendous. The manager there was completely ignorant. We brought 2 large meals, went to get refills & was told refills were unsanitary. The machine was shut off. Had recipes & everything. I'll never in Life go back to this McDonald's. They need new management ASAP. read more

This is the worst McDonald's I've ever been to. Over half hour wait for just 3 cars in the drive through! Also "All day Breakfast" on their menu? Lies. Told we couldn't do breakfast- clearly just because they were too lazy To top it off, didn't get the items that were ordered! What kind of idiots work here?!? read more

Bad customer service, cell phone use out of control, food never fresh, place needs a good cleaning and they want $15 an hour really! The Commercials look better than the food they sale Just sad How about Corporate do an undercover boss to see what the problems are. read more

Was not able to eat at the McDonalds because there was so many homeless people inside. Did not feel comfortable.... read more

Went through the drive- thru. It was an average speed. The person taking our money was complaining to a co-worker about having to work for another hour. It looked like the parking lot was fairly clean and inside it was busy, so it can't be that bad. Definitely in a run-down location though - we were asked for money twice while trying to get out of the parking lot and there were lots of people just lounging around in the parking lot. I suppose considering that it was still super nice so I'll bump them up from 3 to 4 stars. read more

The employees are very nice.. but the inside of this place smells like POOP... could be from all the homeless people who like to lounge around there.. This mcdonalds never seems to have anything.. no parfaits no frapees.... no items with chicken ?? Poorly run and the drive thru takes forever read more

The service through drive through was fast and easy and even though we forgot our fries the nice lady ran out to our car and gave them to us. read more

I love the staff here because they are friendly and all, but I absolutely hate the drive-thru window here. It took me about 25-30 min to get through the drive-thru the other day. How can it take so long to prepare food and give it to your customers in a timely fashion? I've been to other McDonald's locations and I would go through the drive-thru in less than 2-3 minutes. What's the excuse here? This is very disappointing! I highly advise anyone to go to this location, unless you plan on wasting your time sitting in line and wasting gas. Honestly, if there was an option to give zero stars, I would give that rating in a heartbeat. read more

Have a huge craving for nuggets. Waited in the drive thru for like seriously 20 minutes. Received nuggets and fries and they were cold. Sad day. Also ordered and paid for 6 nuggets and received 4. So disappointed. read more

"Welcome! Hello, may I take your order?" is a phrase you expect to hear as a greeting upon entry. Unfortunately, this is not the case if you want to place an food order at the cash register. You will stand at the counter expecting, but after five or more minutes of waiting, leave empty-handed. I suppose there is a "Ghetto A$$ Mickey D's" in every rundown urban 'hood. This is one of them. read more

In spite of the location, this is a nice McDonalds. It is well run. The staff is friendly and efficient. There is always someone walking around the dining area sweeping and cleaning! I am pleasantly surprised and impressed! read more

McDonalds was crowded today. I guess everyone was trying to take advantage of those two for one deals like myself. The staff worked well, the lines moved fast and everyone seem okay. read more

If i could give 0 Stars I would!! Why is no one at this location practicing open the top sanitary procedures? Absolutely no one was wearing gloves when I went there today at about 11:30 I am. If you do not order gloves to come in with your supplies then go to Restaurant Depot and buy them! Call another McDonald's to see if they can give them to you! If we go there and we support this practice they will continue to do it if we do not go there they will be forced to either purchase gloves or close their doors as they won't be able to afford to pay the employees who are not wearing gloves! Team members of laughing and touching their faces, touching surfaces! Even the manager did not have one gloves. I did not place my order and I left. Do not go to this location if you want to remain healthy. Maybe a call to the local Health Department is what's needed? I am sure that I recall New Castle County passing out flyers? They probably aren't even washing your hands every 30 minutes I am in the business and I know that the procedures are not in place! read more

don't ever go to the drive-through friday or saturday night! i was there at 10:30 ... got stuck in line for over 45 minutes! i will drive to new castle next time and go there... would have taken less time than waiting in this damn line. read more

Worse McDonald's I've ever been to . It's full of homeless people begging for money or cigarettes. It's smells of stale cigarettes and and is totally disgusting. I thought McDonald's was fast food but we ordered a Big Mac and a quarter pounder and it took over 20 minutes to get it . I would avoid this McDonald's. read more

yesterday i went in side mcdonalds and they took 30 minutes for 2 burgers and at that they got the order wrong.