App user who frequently uses curbside pickup: Food: They get it right every time. I frequently have to customize my entrees due to a food allergy, and they never miss a beat. Hot (unless I get ice cream or a frappe), fresh, and always correct. What else can you ask for? Service: Hands down the sweetest and most courteous servers. One of the servers who usually brings out my food always thanks me for being a valued customer (and when she makes my frappes and ice creams, they are always on point). I hope your pillow is always cold on both sides, ma'am, because you're amazing. Ambiance: I've only been inside the facility once to eat with my family. It was clean, bathrooms were clean, and everything was in order, and the staff was great. The parking lot is always clean, grass is mowed, etc. read more

The speed and quality of the food is decent, but the floor and tables of the restaurant could definitely be cleaner. One time I ordered from the app and got double of almost everything I ordered. A smaller thing that happened was when the cashier got our sweet tea wrong and gave us unsweetened tea. read more

Always the friendliest workers. Extremely clean place. Food always hot and fresh. Very personable yet efficient.

The midnight crew working on April 10, 2018 must have been high as a kite. Our simple order of #2 with 2 double cheese burgers took close to 20 minutes to create. The drive through cashier couldn't make simple change. The order came out to 11.01 and we handed her a 20, a 1, and 1 cent, expecting 10 dollar bill in return. Their calculator must have been broken and couldn't do public math. 20 minutes later, we got our food... but had to wait an additional 58 seconds to get the drink that came with a combo meal. Sad sad experience. read more

I ordered a double quarter pounder with cheese and added bacon and didn't get the bacon on it. It even said add bacon on the little ticket and the receipt. Something so simple as bacon read more

McDonald's - Ordered a double quarter pounder with cheese add bacon and got no bacon - Fast Food Near Me - White Oak, Texas

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Let me tell you people something. McDonald's pretty much have a bad rap all around the world, so for me to come here and tell people that this McDonald's has to be the best fucking McDonald's ever, is a serious deal. Tonight I bought a southwest salad with an Iced coffee. This salad is freaking amazing. The grilled chicken was so fresh - even had a glaze over it. (And if it's someone's bodily fluids - let me tell you - you taste amazing.) Now you're probably going.."Yeah..salad.. okay.. But how does anyone fuck up a salad?" Let me tell you - easily. So I live in Gladewater. This trashy pit of a McDonald's out here, which was a nice place all of 1 months of it's opening; I went to go get this salad I eat regularly over there once before WO Mcds opened. They told me.. "Sorry we're out of salads." So I tells the lady - Then just make me one - can't be that hard amirite? Manager gets all pissed off at me, tries to sway her way out of even serving me. I tell her.. Look man.. Throw some lettuce in a bowl, throw some cheese in that bowl. Throw a chicken on my bowl. Charge me for one of your "fancy" salads. I just want this damn salad. Maybe I was being a bit of a dick this day, but their altogether attitudes started it. Let me tell you another story about gladewater. So I order 2 large coffees, right? Pay - Get to the end of the road - Girl hands me two small coffees. "Sorry sweety, I ordered large, I'll pay the difference" "Uh. No. You Ordered Small. *proceeds to try to make me take it* "Uh no. I didn't, I don't want this small coffee, I want large." "Well you already paid so this is yours." "I don't want that, I want large." *without looking away from me* "Well everyone else heard you say small, so this is yours." **ten minutes later after refusing to get a manager for me and continuously trying to make me take this coffee I didn't want** Manager pops in and charges me for large coffees -not the difference- LIKE WHAT WHY IS IT THAT HARD TO GET FUCKING COFFEE MY DUDE. So, it was a god send when they opened white oaks McDs. They have always been so friendly. So helpful - even if they did make a mistake, they fixed it and sometimes fluffed me up for making a mistake. That sweet older lady who runs drive through in the mornings- Love you. The cute curly haired girl at night who squees when she sees my dog. - You're amazing. Those two manager/shift leader guys who always seem to be a bit sweaty. - Dudes - You guys are the mother fucking shit. (P.S. These two dudes who left reviews before me. They are twats. send them to gladewater McDs.) read more

The manager told me that my order was to large to be replaced and corrected. I guess $20.00 of food is the limit for them to ensure that they give you everything you ordered and make it correctly. Horrible customer service. read more

Kid's working drive thru, first wondow. Rude. Lady, working second window, also rude. Kid, can't count change back. Lady , at other window, pushed order out so fast and shut the window. Rude read more

We have always been happy with this location in White Oak, TX. Most of the employees are nice and we always get what we order until now. Several days now we have ordered Mocha frappes and we continue to be told the machine is down. Today, I was told their frappe machine is going to another location nearby and they are not even certain it will be replaced. WHAT??? How does the McDonald franchises make these ridiculous decisions? read more

Under new Owners. I was hoping things would improve. I was wrong This is a McDonald's let's get this straight so I am comparing to others I have been to all of the state and country. The food is what you would expect, definitely better than the Gladwater location. The service is subpar for sure. not very good on customer service. I had an order wrong called in talked to the manager. The manager said he was sorry and he would take down my info so I could get the order replaced and he gave me his name and told me to tell the drive-thru to say he okayed it. I went in the next week. The manager did NOT write my info down and no one works at this location with the name he gave me. They do NOT care about customer service. which is going to really hurt them in a small town. read more

This McDonald's has to be the worst ever. Every single time I go in there the credit card machines aren't working. It's almost to the point that I am suspicious that the employees say that to pocket your money. This problem has come about so many times that I have completely given up on going to this McDonald's. Don't waste your time head to whataburger or sonic up the street! read more

Its an okay place to eat. The atmosphere isn't very appetizing considering it's in a gas station. Went through the drive through and ordered a vanilla milkshake, but it was a tan color, not white. But okay for fast food if you're absolutely starving. read more

Service was very slow (we were the only ones in the restaurant. Food was cold. Restrooms were filthy. The manager and employee were having a "thumb war" while we were waiting for our cold for to be delivered. Will never eat here again! read more

Worse McDonald's I've ever been to. Order screwed up over half of the time. Last time I went through the drive thru, they complain forgot my chicken McNuggets. read more

This Mcdonalds sucks. they never get the order right, half the time the cheese on my burger wont melt due to the burger being luke warm.. few employees are good social people.. most others look miserable and are rude, you can never get a shake or any frozen drink, " we are cleaning the machine" every time i try to order something frozen.. they get paid to do a job, they need to pick it up and start doing it. read more

went through the drive through order fish and fries and big mac and fries my fries were fine but my hubby's not so much they were cold and hard to eat.. wont br going back anytime soon read more

I have no problem with the people taking the orders or giving out the orders. However, my problems are with the people who make the burgers, fries, etc. Give a simple instruction such as "No pickles" and one gets a double load of ketchup, onions, mustard, etc. Food is often barely warm--cheese won't melt. Occasionally, the one giving out the food doesn't wipe the cup before handing it to you and it will be coated with soda drops which makes the cup sticky. read more