The manager was so amazing and helpful and the employees seemed so kind as well. The spicy nugs changed my life!!! Hands down the best McDonald's I've ever visited read more

Staff was very helpful. Place was clean and the couch was surprising to sit. Tried the new food. We rarely eat here, but it was a pleasant surprise. read more

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Staff were very friendly and helpful. Food was hot and tasty. Restaurant was clean. The bathroom was clean. A+ location.

5 double cheeseburgers all dry and terrible, staff was unfriendly and just doing the job going through the motions. Sad really, take some pride! read more

Worst experience ever. To start the workers took about 15 minutes to get some damn McDonalds to me. Horrible, it's fast food. Also, the workers seemed higher than Mars or drunk or something I don't even know. They didn't give me the right order either. Don't go to this place on a Saturday morning. read more

I don't normally write reviews but this one was a**. Over charged me $10, didn't give me a receipt so I didn't notice till I checked my account. Gave me the wrong food in the drive-through, also didn't notice before I drove away. They screwed everything up. I know nothing will change. I just felt like venting about my experience. read more

Quick service, orders are correct nearly every time I visit. Friendly team. I visit this location 5-6 times a month with good experience 90% of the time. read more

I love that the dining room is back open after being closed due to covid. The staff was very friendly and fast. I ordered two Big Macs with no cheese and a holiday pie. It took no time to get my order and everything tasted great. read more

McDonald's - a woman standing in front of the counter - Fast Food Near Me - Westlake, Ohio

Usually I have no issues when I come here and the customer service is pretty good. But why would the MANAGER dump my fries in the bag upside down?!?!?! read more

McDonald's - Fast Food Near Me - Westlake, Ohio

Apparently the staff can't understand sugar and cream orders. Twice now and they can never put it in. I guess they believe the are paying for the sugar out of pocket. Funny y'all want $15 an hour but can't do simple orders. read more

Lobby was filthy - every table sticky and wet. No lids, napkins or straws stocked. Waited over 20 minutes for our order that was supposed to be delivered to table. Asked at counter and they never even started it. Finally got food almost 30 minutes after ordering and then a worker announced that the lobby was closed and we need to leave within 15 minutes. Terrible all around! read more

Worst visit ever, 18 minutes for fries, I finally came inside and there was only 2 other customers, I still waited they gave me my drink, no one ice cube in it ...it was totally watered down, then I waited some more, I saw the bag sitting on the counter with my food ...who wants food that's been sitting for 18 minutes, then there was no apology just a receipt with an undefined website for me to complain to, worst experience ever at a McDonald's... The only benefit is that I am a high school teacher and so I will use this in all my classes with my 156 students to earn them about this place! 2 out of 5 stars, I can see why. read more

He did not attend at all. Thank you for respecting the appointments. Unfortunately, I inform you that I will delete the Yelp application

Didn't get what I ordered. Called McDonald's and they told me to call GrubHub. Nobody available to deliver. McDonalds employees in Westlake promenade location: DOUBLE AND TRIPLE CHECK BEFORE YOU SEAL THE BAG!! How hard is it to pack nuggets and fries?? Somebody needs to TAKE. THEIR. TIME. read more

I placed an order online at around 10:30pm not knowing that their inside closed at 10 and I do not drive so I went to go pick up the order and the door was locked. 3 girls still inside serving drive thru orders and they start laughing at me knowing that I'm trying to pick up an order and can't walk in. I walk around to the drive thru where the rude girls talk to me like I'm a child or special needs which was infuriating. A short tan girl with facial piercings proceeds to walk up, mind you she's about 10+ years younger than me, tells me to "fix your fucking attitude, what the fuck do you want?" I walked away fuming without the food I ordered online and paid for. read more

They got better over the years. It's McDonald's so you need to set the bar a little low but their accuracy, freshness and speed has dramatically increased from 8 years ago. I will give them props recently. read more

This a nice McDonald's, building is modern and clean. There was a long line at the drive through but we came inside and there was only one person ahead of us. The staff was friendly and our food came out in a few minutes. The food was fine, hashbrowns and coffees were scalding hot and our sandwiches were pretty warm too. Bathrooms were very clean too. Would stop here again if in the area. read more

Really Friendly Staff. Brand new dinning area. Bathroom is fantastic compared to when I use to work here. Everything is updated and professional. read more

McDonald's - Me - Fast Food Near Me - Westlake, Ohio

Absolute thieves. I ordered a two 4-piece nuggets, after a long day of work. I come home and what do I find in one of the boxes....a mountain of pickles. Just pickles. No nuggets. I guess this restaurant or whoever was preparing the orders for the drive-thru thought it would be funny to switch out my food for pickles. I have NEVER experienced this level of disrespect from a restaurant. I would give it 0 stars if possible. read more

Wait is forever, order is usually wrong and food is stale. Buns are always hard, but good fries so two stars

Taking the "fast" out of fast food... THE UP-SIDE: Once in a while, we all eat at McDonalds. This one happens to be very clean and nearly "nice" on the inside. However... THE DOWN-SIDE: I've gone to this location several times over the past two years. Each time, I went through the drive-through and had to endure a wait of over 10 minutes. I literally waited 15 minutes in line on two different ocassions. So, just today when I visited, I thought, "Hmm. I'll be smart this time. I'll go inside to beat the line drive-through line wrapping around the building." Well, I should have known better. Inside, the line snaked to the door; just two feet from where I entered the restaurant. They had one woman on the register and she was moving at a snail's pace. I waited for a full 10 minutes - yes, I'm an idiot - and still hadn't even gotten to place my order. In fact, there were still five people in front of me! Frustrated and hating myself for giving this place yet another shot, I left without food and vowed NEVER TO RETURN. THE SUM-IT-UP: I really don't like McDonalds that much, but I do think that they seem pretty well-run overall. However, this particular location is an anomoly. It's just downright horrid in it's customer service and nobody - I mean nobody - should ever stop here for "fast" food. This place is terrible. read more

First off I will probably eat here again. This is the closest McDonald's and my girls love to eat here. First off in Driver-thru CHECK YOUR STUFF! The last 3 times here they have gotten it wrong. Including forgetting to put the sausage on my sausage McGriddles! Second I love the double drive-thru it allows new and interesting ways to screw up your order! If you can go elsewhere. read more

This is a very slow and disorganized restaurant. The wait times are often long and I regularly have to pull over because they don't have food ready. Be sure to carefully go through your order once you receive it, I've received wrong or incomplete orders many times. We also noticed very salty hamburger patties a couple times. Unless you're desperate for some McDonalds go elsewhere. On the other hand; if you're trying to kick your Micky Dee's habit the experience you'll routinely receive at this restaurant may help you do it. The only reason I'm not giving them a one star review is because I know I will probably eat there again - it's the only McDonalds option near my home. read more

The manager was so kind. Helped us when the kiosk was being finicky- gave us two free water bottles and two larger coffees. Truly the sweetest lady read more

This restaurant is not that big but I mean sometimes you just can't help size because it does matter! The food is a little too fast. Buy I mean I can't help it. The fries are fanfrickentastic like it's almost like they're made out of potatoes or something!!! The music's a little too quiet so I can't party while I eat but still it's very nice in there sometimes! The bathrooms have too little toilets like sometimes I need to hit it and there's just too many people in there. The food is sometimes too salty cause I put too much salt on it for me so that is why I put three stars. It wasnt fanfrickentastic read more

Do I even HAVE to give a star? Seriously they don't even deserve 1 star. Slow service. Cold food. Just plain awful. My order is wrong, short and/or stone cold every time I go there. I keep vowing that I will not go back. But in a moment of weakness I asked hubby to stop for fries on a whim. He brought them home and the Large fry box was not even half full. Really? They were wimpy, limp, uncooked and cold. Completely gross. I've tried calling to resolve issues and they offer a replacement if I drive back now to get it. Hello I went all the way home and you want me to drive back for your mistake? I think not. No other offer to replace. Sad! Drive by ... Or go to a Wendy's around the corner. This place stinks for service and quality. read more

I know, its only a MickyDee's, but c'mon, they cant even take your order? You have to do it at a kiosk! Next thing you'll be making your own burgers too! read more

All I can say is the drive thru is extremely slow here, like a turtle...It seems to be that way all the time!

We stopped at this McD's just to get 2 drinks. We honestly waited in the drive thru line for over 15-20 minutes. We would have gone in but we got through the part where we ordered fast, then we were stuck in the line. At the window, when we finally made it there I made a comment about how slow and the response I got was "yeah, I know, it's always that way this time of the day" It was 3:00 in the afternoon. Honestly, THE WORST McD's experience ever. We will never go back to this location. read more

They forgot the hash brown with the egg mcmuffin meal. Not unusual for this location

Nice workers. Quick service. Clean building. It gets very busy around noon, but the two lanes for ordering help, and despite the somewhat chaotic lunch crowd, the workers are still friendly and quick. read more

I only get coffee and an occasional breakfast sandwich when I go to the Golden Arches,simple and easy. I no longer even think of this place as a breakfast option because the food and service are so bad. I've gotten coffee that tasted like it was laced with cleaning fluid multiple times and sandwiches missing the meat and/or the eggs they were ordered with. The people who work here are also incompetent,make sure to count your change and be prepared to wait,or asked to park and wait for a McMuffin and a coffee. Just bad,and has been for over a decade. read more

I have to start by saying this was the prettiest McDonald's® I have seen. I like the deep tones on the walls, and unfortunately I am not a photographer but the booth was at an angle that was really comfortable. I had never heard of a quarter- pounder-deluxe. I know for a fact the calories are at zero when you add lettuce and tomatoes LOLOL! Now here is the hard part, I like to give good reviews but there are two complaints about this establishment. We were on a road trip so we followed the signs on the highway indicating there was a McDonald's® at the next exit, there was another sign with an arrow indicating to turn left as we exited the freeway. But (and I could have missed it) there was no indication after that. You have to turn onto another street to get to them. I believe if they had the high yellow arches in the sky, they would be easier to spot. We drove about 1/2 mile straight, then we did a U-turn and saw this particular McDonald's® on the way back to the freeway. The second was the amount of time I saw customers wait for their food. We got ours pretty fast though. I have to say I think the clerk was in training. But there was no trainer so I'm not sure what the problem was. read more

My husband and I came in today. We were the only customers there. My husband ordered while I went to the restroom and when I was finished I came out to find my husband barely ordering since they did not help him right away. I don't get it, they had about 5 employees working and none helped him while he was waiting at the counter. Once we started eating we could hear the employees conversations and see what they were doing. One, who looked like a manager mentioned that she was so bored, yet drive thru orders were falling behind. Then she goes on to take "selfies" of herself and another co worker. This place is clean and nice but very slow. They need new management and employees! read more

It's hard to imagine a McDonald's being worse. My 3rd attempt to go there and after 20 minutes in line I left. No idea why but it is the slowest McDonald's I've ever been to. Not worth the effort. Let's face it we don't go to McDonald's for the quality of food. It occasionally hits the spot, but more often it's for convenience. When you rarely get the order correct and it always takes a lifetime. You mat as well shut it down. read more

Okie dokie...the people here are not aware of what "vegan" or "animal products" mean/are. Asked if they had anything BESIDES salads, and the individual started reading salads to me....okay, anything else? Ice cream? No. Mozzarella sticks? Pies... Cookies. Okay, so no food? Like a meal? I think we have hashbrowns...okay, I'll go with a salad. I ended up ordering a south west salad, NO CHEESE. what did I get? A salad with ONLY cheese. As I waited to talk to the manager, the person before me was informing them of all the issues with their order- while waiting for my "complex" order to be done, the person who ordered after me also had to get their food fixed. This seems short- but was actually about 14 minutes. Enough time to talk to BOTH parties about our issues. The manager on duty (Caucasian American female, heavy set, brown curly hair a bit past the shoulder) was very courteous. She referred to today as "babysitting" as she tries to fix everything, and I notice they have a sign EVERY Thursday they are interviewing people. I don't think this business wants to fail, or have these issues, but the management is doing the best they can with their resources. I'm giving two stars because of these factors, and think this place will improve as long as management continues to develop their team. read more

WARNING!!!! STAY AWAY from this MCD's. Terrible service, the food is even worse. It's cold and dried out. To top it off all the fast food places have raised their prices. $6 for a combo meal - common. A cold one at that. They won't refund your money. Board of health should inspect this store before someone gets sick. read more

This is the worst McDonalds on this side of town! I have also never had a drive thru order that was correct. The french fries are the worst at this location also. They are always brown and greasy. One time I complained about the brown, limp fries and the manager said that there was nothing wrong with them and they were fresh. Even though they built a new building here the service has not changed. The double drive thru lanes are a disaster on busy days. Save yourself the grief and go to the McDonalds in North Olmsted instead. read more

This is the second time I've come to this location in months and this time the food was cold and dry not fresh at all , the last time they shorted me food I had a large order and had to go back two times till They finally got it right and I was also disappointed wit the quality of the food . This is the closest location to my home but I will never go back there again read more