They had a new associate transfer from another location.This associate did not understand you could place a Mobile order and said she could not help me. The manager stepped up and clarified the communication that this was a new process they just instilled. She credited me a drink, cookies, and a chip, also, my sandwich was amazing. I will definitely come back. read more

Potbelly is a great place to go if you want an awesome, fresh, "honest" sandwich. I've been coming here for 20 years, having lived in Chicago since 2005 before moving to Cleveland. This is a Chicago company that I'm glad has landed in Cleveland. I was never a fan of Subway or any of those other places. Potbelly is different. How? Allow me to explain. First, I'll tell you what I usually get, then build from there. I love their turkey, Swiss, and avocado--my absolute fave. Their Italian "Wreck" is Ah-Mazing. The new prime rib is also excellent. For these sandwiches to work, you really need to start with fresh ingredients, or they'll be awful. After they come out of the oven, they add the avocado. I usually add the lettuce, onion, tomato, and a heaping helping of mayo and giardiniera or hot peppers. They're SO good. Their sandwiches are stuffed with ingredients, regardless of which size you get. The Skinny is filling; that's their smallest size. But wait, there's more! Their bagged chips are sui generis to Potbelly. I haven't even seen them sold in Chicago. But they pair perfectly with their sandwiches. Now, I recommend washing this all down with a bit of sweetness. Their Dream Bars are AH-MAZING. Grab one, even if you save it for later. I love them. I'm a big fan of their lemonade because I'm just sick of carbonated sodas. Folks, Clevelanders....it's worth your while to give this place an honest shot! Potbelly... bring back the PB&J! Nothing like a good, toasted, PB&J! read more

See all

Potbelly is always one of my favorites. The sandwiches are always good and the buns are great and delicious. Always a value , and don't forget the cookies. Service was prompt and efficient. No issues. Tables clean and clear. read more

Went to Potbelly on a whim because there's limited options at the airport at 6am in the morning. The choice was ok...the breakfast sandwich has eggs, ham, and mushrooms. Wish it had more mushrooms and if they have hot sauce packets out. The amount of ham was too much and took away from all the other flavors. the prices are good for a large sandwich, but nothing stood out. It's an average breakfast for a good price. read more

Potbelly - Ham, Mushroom, Egg & Swiss - Fast Food Near Me - Cleveland, Ohio

See all

Ate here yesterday and have been sick ever since. Coworker had eaten here prior and same issue.

During Covid-19 this Potbelly's is located by C-24 in Cleveland Hopkins International Airport. They are still operating and the open early. I've been pleasantly surprised each time I've come here with the cleanliness and the friendly service. I am not a big breakfast food fan. That being said you can order lunch anytime which is a big plus for me. The Mediterranean wrap is always delicious especially with the hot peppers that provide the right amount of kick and depth of flavor. The bread is perfectly toasted and even after waiting a bit to eat the wrap after I ordered it didn't get soggy. For coffee fans you can get coffee here as well. Just in case the lines at the other places in the airport are long. There usually aren't many people in line and the service is fast for the early morning departures. read more

Potbelly - Order here - Fast Food Near Me - Cleveland, Ohio

Before the fly food is a must as you know you won't get anything on the plane as they just don't do that anymore and it's not like you ever wanted it before anyway so today it was all about the Potbelly to make it right! Coming here I wasn't sure what to expect but it's about lunchtime and a sandwich just sounded right and let me say it definitely was but this wasn't enjoyed right away as it was a pain to pay for it! As so it happens I'm that lucky customer that is trying to pay with a debit card and what happens next it declined it why you ask I haven't the slightest idea so me freaking out as to why this happened I call my bank to have them tell me everything is ok and that it should be working so I go back and tell them to try it again and same situation it just decided it then another guest comes to pay for hers and guess what same scenario again at this time they realize it's their system and then just tell me that I'm ok to not pay because of the inconvenience they caused me! So after the card struggle I was free to enjoy my turkey sandwich and I must say it was delicious very flavorful packed with everything a sandwich needs to be yummy as well as the extra hot peppers I asked for because that's always the best part so I was all about it! Besides the sandwich I also got a oatmeal chocolate chip cookie it too was super yummy and just hit the spot with that delicious turkey sandwich and I must say they turned a bad situation around and made it right for me right away! Overall delicious sandwiches being served up in an airport terminal by a very friendly staff who definitely turned this around and made it right to an inconvenienced traveler it's for this reason that if it's what I'm feeling and I'm here again for it you so know that I'll stop here again for a sandwich! read more

See all

They closed early because they don't want to work. Very rude staff and not a good way to support the airport

I like PSS especially in an airport settling where the food options are usually somewhat dismal. I stopped in to grab a breakfast sandwich just a few minutes before boarding my flight and I felt the service was friendly and efficient. I used an airline meal voucher to pay for my multi-grain bacon, egg and cheddar sandwich and bottle of smart water and it was a seamless transaction. I wish they offered a wrap option for breakfast but I understand their conveyor oven would likely turn a tortilla into a cracker so I guess there are valid reasons why they don't. I for one hope they are able to maintain their business here there are so many worst options... read more

Potbelly - Bacon, Egg, Cheddar on Multi-grain - Fast Food Near Me - Cleveland, Ohio

See all

The chicken pot pie soup and avocado turkey sandwich is really good. I ordered it from Uber Eats, and it arrived in a timely manner. The soup was nice and hot. read more

Ate at the Potbelly in the Cleveland Airport. The sandwich (BLTA) was great.

When I arrived, there were several people in front of me all looking agitated. I chalked it up to being in an airport and being hurried to get to their flight. Then I noticed the two women working behind the counter working at a snails pace. One patron in front of me had their sandwich half way done but had to abandon their meal because it was just taking too long. When the would-be customer expressed they needed to catch their flight after waiting more than 10 minutes. The young woman behind the counter responded with "I hear you" and actually moved slower in an effort to be passive aggressive and show the customer who the boss was. I finally got my sandwich that was poorly made in a dirty cutting board and made by the sandwich artist (I use that term jokingly) who also just grabbed the edge of the garbage can. She was still moving super slow with a pouty, stern face and when I asked to pay, she instructed me to "wait by the counter for her". In the end I threw the sandwich away in fear of unsanitary conditions tainting the food. read more

It's one of, or if not, the best Italian sub I've ever had. And even for an airport location, you still can't beat the price in comparison to the competition. It's such a treat going to a Potbelly because they're not oversaturated, despite being a chain. It's like an In N Out Burger business model. I looked forward to my trip to the airport just to eat here when I had my flight scheduled for later in the evening. The fact they also have milkshakes (especially in an airport) just makes it that much greater. All in all, great place, great food, great milkshakes, and great service. Didn't have any problems with the customer reps -- they were kind, quick, and for the most part happy, which is rare to see at certain places these days. Hope people will continue to support them! read more

This Potbelly is located on Concourse C inside Cleveland Hopkins International Airport - just across from Gate C29. It's relatively new - there used to be a Chinese food joint in this spot. I was stuck in the Airport for an extra four hours or so due to flight delays - so U hit this place for lunch. Ordered a Wreck on multi-grain wheat, with lettuce, tomato, onion, hot peppers, may, oil, and vinegar, and a bottle of water. Food came up fast - Tasty sandwich! read more

See all

The bread is always burned! It's time to calibrate the toaster oven. I do enjoy the Apple walnut salad, but I am always disappointed in the sandwich because the bread is constantly blackened and burned. This has been going on for the last year or so. read more

I was looking for something yummy to eat at the airport before my flight and I stopped by for some Mac n cheese. Percy was very nice and friendly .. he provided great service read more

Potbelly - Mac n cheese with bacon and bell peppers - Fast Food Near Me - Cleveland, Ohio

Not much meat on the sandwich. Disappointing, for sure. Staff was friendly but it didn't make up for the meager portion size. Not a good value. read more

This is right across from United C29 gate. There is decent seating with some outlets to bust on work emails. I picked up food for breakfast. The food did not disappoint for airport food while providing a frequent traveler something different! The staff was really friendly too. I will be back. read more

Potbelly - Fast Food Near Me - Cleveland, Ohio

I got the cup of soup and half salad option. The broccoli soup and uptown salad. Both were great. Very pleased with it. As far as airport food goes this has ti be one of the best. Not greasy and fried, fresh salad was helpful. Price is very reasonable especially in an airport. $8 and some change. I would definitely come by here again. This is actually my first experience with Potbelly, I will try the other stores in the future. Thanks. read more

Really great sandwich Chicken and cheddar... whole wheat options... my co traveler had the pizza he said it was great to read more

Pizza sandwich looks good when they're making it, but get lots of napkins-- it's a mess! Speed is okay til someone orders a shake or or smoothie or whatnot, then the cashier has to make the shake and the whole thing goes off the rails. And the food looks better when they're making it than how it actually tastes. At least the employees are enthusiastic? read more

No one seems to care working here on a Sunday. 4 people behind counter and the workers just couldn't give a rats ass.

I travel a lot and I always look for them in each town I go too. Super good, hot and fresh and usually great service....Try them out and get the spicy pickle stuff...its soo good. Wreck for ever read more

Purchased food from here during a lengthy layover. Received two sandwiches, chips and a drink for 14 dollars, which for the airport, was pretty great. Came late on a Saturday, and it was one of the few places still open. Customer service was excellent, everyone was pleasant. Obviously there are not too many options, as it is a sandwich shop. They do however sell desserts as well. read more

Potbelly - Wreck without Roast Beef. Everything Added. - Fast Food Near Me - Cleveland, Ohio

This was my first time eating here. The food was great! The customer service was over the top wonderful. Both employes were like bright rays of sunshine. There positive attitudes and friendliness was so appreciated in these troublesome times. Very thankful to encounter such nice people. read more

The food at a Potbelly is always good- however, the lack of customer service is horrific. Neither the sandwich maker nor the cashier could do anything beyond minimum ... I even had to bag my own order with my hands full of my luggage etc. read more

There is a lot of attitude when answering questions at this place. I can only hope that this is not indicative of other Potbelly's locations; however, I probably won't go to one. read more

While waiting for my flight at gate c-29 all I can hear is one employee who talks so loud, she can be heard all through the terminal. It's very disturbing and someone really needs to address it! Sometimes it's more than food that can make or break a place! read more

Stranded at the airport. Six hour plane delay. JW came through with a few laughs, great food and friendly service. Made a big difference in my day. Thank you JE and staff. I will definitely keep coming back! read more

Yum! Walked all the way from the A concourse to try this place. I had the turkey club and it was delicious. Fast service too. The hot pepper mix is excellent if you like that sort of thing. It doesn't come on the sandwich, you have to ask for it. read more

Potbelly - Turkey Club - Fast Food Near Me - Cleveland, Ohio

Best place in the airport for food. Thanks to some amazing employees, Jade and Thomas, who stayed open after closing (almost one hour later) to feed us and so many others who were hungry. They and had a smile on their face the whole time. The sandwich was really good too and they made them super quickly so we could be on time for our flight! read more

Lettuce was going brown all around, and I paid for avacado and never got it, sucks. Otherwise the food tasted good read more

Potbelly - See the charge for Avacado - Fast Food Near Me - Cleveland, Ohio