Food was fine I ordered nuggets with tangy bbq sauce and ranch and didn't get any sauce wasn't the first time this has happened

This is the absolute worst McDonalds I've ever been to. They short changed me my change by 4 dollars and made an excuse on why they couldn't give it to me. Then I ask for bbq and honey and you give me a ranch and mustard. Along with my half empty fries and crappy put together burgers read more

Service is slow. Trash and food on the floor. Out of toys. And very small, not enough seating. Never coming back

Setting in drive thru FORTY MINUTES for a frappe.... Still sitting n still waiting place I'd a joke

Shitty service. It took 40 minutes to get my food which was a sandwich, drink and burrito.

The service and the lack access to straws, ketchup,etc without having to wait , leaves you wishing for better management.

Open only for drive thru even now that most places are open. Staff had attitude .. food cold and gross. Never again. Go somewhere else.

This quite possibly is the worst McDonald's ever. Not enough room here to list how bad this one is.

New menu is childish and extremely unhealthy. And for McDonald's thats saying a lot. read more

Every single time I go through the drive thru I get told to pull forward and wait. Even it no one is behind me. Manager, Jen Till (so?) said it was because I am on a timer. Because they don't want the owner to know they are Not putting out orders as fast as their computer is tracking. read more

I realize McDonalds isn't gourmet food, and actually the food was ok. The restaurant itself was a hot mess though. Not a peak time but the drive thru was snaked around the horribly configured parking lot and even inside everyone had ordered but it was standing room only with people waiting on their food. Things happen, I get it, but on top of all this the area behind the counter was a mess with half full cups, wrappers, napkins, and spilled ice cream. I'm assuming they were short staffed or something but with the amount of people Just standing back there waiting of food, someone could have cleaned up. Just not a good experience from a chain that I usually get decent service at. read more

I stopped by this location for a quick burger at the drive thru. Not quick! I had to repeat my order twice. Extremely long wait in drive thru line. When I finally got my order, it was shoved out the window with the comment, "here sweetie, have a good day". A little too familiar for my taste. As to the food. The double cheeseburger was covered in catsup, inside and out. The fries were stone cold. Not just fried earlier but actually cold. Like they had been sitting for quite a while. Parking lot was a disaster. Construction being done and most of the lot was blocked by dumpsters and construction vehicles. I suggest that you avoid this location. No quality control and impossible parking. read more

Would not recommend this McDonald's. Been to this West Milton location several times over the years. They continually become worse with each visit, even under new management. Waited in line for 26 mins over the weekend to only be greeted with them turning off the signs and lights as we were ordering! The cashier stopped the transaction and decided they are now closed. No apologies were given and neither will be my money to this location ever again. read more

I wanted to get our order using a drive through experience. Isn't the drive through experience supposed to be the quicker way to get your order? Aren't you supposed to be able to handle the full transaction while waiting for a short time in your vehicle? Apparently some managers don't understand why a person wouldn't want to be told they should park and then come inside to give the manager more time to take care of a mistake that was their fault. Maybe they knew it would cost the customer more time, energy, trouble, and gas to park the auto and come in while the manager corrected the error. When an employee doesn't listen to the customer errors will happen. One large mistake was corrected before I got to the window. The first mistake was corrected when I noticed they were going to charge me too much for the things I had ordered. The second error was a smaller error (cost wise) but the employee couldn't repair that problem. The manager stood there smiling and acting as though she wasn't able to correct the error unless I parked the auto and came inside. When a manager doesn't know how to handle correcting simple transactions and the manager wants that little bit of chump change so badly they will not find another quick way to repair the problem then maybe it's time to stay away from that McDonald's in West Milton, Ohio for a while. If another friend or family member wants to give them a try I may go through that drive through to see if their service gets better. I don't have a personal desire to go there for a while. read more

Wow, the service on Sunday at 6:04 was FAST! I got my McFlurry in 2 minutes and they were nice too. I'm really satisfied with this trip to McDonald's, so thank you West Milton McDonald's. read more

If I could rate this lower I would. Worst McDonald's I've ever been to. They are constantly changing managers, and each new one is worse than the last. They don't train the employees worth a darn, the service is slow, the orders consistently messed up, they are constantly out of things. Just drive 10 more minutes to Tipp, Troy, Englewood, wherever. Don't give this location (it's a franchise store, and the owner gives even less of a hoot than the manager and employees do) any of your hard earned money. AVOID. read more

Drive through guy threw the change at my car and was crappy towards us. Awful service.

Tried to go there for free fry Friday and the extremely rude customer "service" rep at the window wouldn't take my coupon and said "you should have told be before I cashed you out" when I tried to hand her my phone before my card. I even asked about free fry Friday though the drivethrough and she acknowledged it. What a joke. Honestly what more should you expect from entitled high-school brats. read more

If I could rate this 0 stars I would. This place can never get an order right, the staff there shows nothing but pure laziness. It ranges from anything like the smallest squirt of mayonnaise on a sandwich to not filling a fry box. The coffee machine has supposedly been down for weeks as has the ice cream machine. The worst part is that they have a rat the the staff has taken the liberty of naming. This place is unsanitary and unprofessional. It's sad this is one of the only fast food chains in West Milton. read more

I am not sure what has happened with this Mcdonalds, a few years back it was ran a lot better and rarely had an issue, first of all something is happening with the second shift, no help in the back, what is that about. it could be a combination of things, I used to work at Mcdonalds in the 80's and the service was a lot better and it was ran more efficiently MCD has obviously changed the way things are done in the back and the way service is in the front, and now they have the order on your phone and the kiosk, that could be causing problems and way too much on the menu, it used to be so much more simple. If it is not getting help, I don't know what to say with that, the younger generation were a great asset when I worked at Mcd, they did their job. read more

They don't know what they are doing. The food is horrible. Half the times in the morning they didn't have what I wanted or just didn't want to make it. So sorry to say I'll never go back. read more

They should start hiring better employees. I've been to a lot of McDonald's all over this country and this is probably one of the worst I've been too. Even worse than the slums of LA. I steer away from this location when I come back home because of the workers and I don't want some of the people in there making my food. I've heard a lot of bad things since I left my hometown. If you're looking for food try out the local restaurant/diners. You'll thank yourself after. Only reason I gave it two stars instead of one is because I remember how good this place once was. Need better MANAGEMENT. read more

Very rude employees. I was using the ladies facilities and an employee threatened to call the cops cause she thought I was in there too long. Sorry but not everyone can take a poop in under 5 minutes!! And there are 2 stalls not like I was hogging up the whole place. read more

Slow, always mess up the order and forget items. Usually have to pull up and wait and they still forget things. Inconvenient parking lot

they suck do not ever go here they can never do anything right and lie about machines being down and not being able to make certain products. if i could give this location negative stars i would. read more

Grew up coming here. And through my 20 years their service has gotten worse. When you order anything for McCafe, they never have it or they "need to clean the machines". Or their menu is limited, then you have to wait for your order. I don't recommend coming here. Maybe it's time to put in a new restaurant. read more

Spent 160.00 on gift cards and they never loaded the cards so cards were given out at Christmas and couldn't be used...... Went back on the 24th do get them fixed only to be told the GM was unavailable and come back on the 26th cause the manager didn't know what to do about it. Waist my time and gas. You need to make this right!!!!!! read more

Ordered 2 sausage egg and cheese mcgriddles through the drive thru. Ordered some other stuff too but that was all there. Drove 15 minutes home to find only 1 and it had no egg. read more

Although staff is friendly, they messed up everything on our order from sausage egg and cheese McMuffin to how many fries we ordered. Sandwich was completely smashed and the rest of the meals where just thrown together and thrown in the bag... Very dissapointed. It's McDonald's. Not exactly the hardest thing to get together read more

I stopped in for breakfast this morning around 10:00am. No one was in line but I had to wait a couple minutes to be helped. The only reason I was helped is because someone eating at a table, I'm assuming it was a manager or the owner, told them someone was waiting and to take their order. Wait time was a little long but not too bad. When I get home I realized they didn't give me any hash browns. I've had stuff missing from my order multiple times at this location and this is last time I'll step foot in the McDonald's at West Milton Ohio. Order number was 149 if a manager or owner is smart enough to check reviews for their store so they can fix this issue that clearly is happening to many people judging by other reviews. read more

We have gone to this McDonalds on multiple times, and I almost always end up being asked to pull aside while my order is being completed. This morning, I had to pull over to wait on hash browns at breakfast. Normally it is for French fries. In addition to the wait, I did not receive any butter or syrup for pancakes. read more

The place is slow and people did not display a professional company image. PS: 20 minutes later we got our mc flurries

Website (currently) listed location as being open until 4am. Arrive at 1:50am and all lights are on, ignored at drive thru until 1:55am then told "Sorry we're closed." Which is really the kind of abysmal experience I have come to expect over the years. Other fantastic memories include - being repeatedly stiffed on Apple juice for kids meal then asked for receipt proof upon returning (ALWAYS request receipt) - being charged for other people's meals - being flat out told by evening shift workers "I don't know how to work the McCafe machine" - my personal favorite, when they mistakenly make you a HOT latte but you asked for iced so they DUMP the scalding hot coffee over ice so you can enjoy a warm watery coffee (and then balk if you ask for an additional cup of ice) - empty box with no chicken nuggets in kids meal - Ice cream machine constantly broken down. I can honestly say this is the WORST McDonalds. Unfortunately this is the only fast food drive thru in the entire town, so if you're local prepare for disappointment. read more