This is one of the best McDonald's I've visited. The staff was friendly and helpful. The food was good and the restaurant (including rest rooms) was very clean. read more

went through the drive through, the girl taking my order was sweet but couldn't understand a word i was saying even though i was speaking very loudly. went inside to get sauce that was forgotten and got completely ignored by the 3 girls working up front. one of which gave me dirty looks but basically refused to help me. The manager came up and asked if i had been helped in which i said no, i just wanted sauce. The manager was very sweet. This McDonalds is not great as the staff members almost always never help me at the counter. I will not be returning. read more

We stopped here on a road trip, mostly because it was near the highway-the interior is bright and amazingly clean!! The staff was super nice and helpful! This location is a bright spot! This should be the model by which all other McDonalds should be judged! We had originally used the mobile app to order and our cups for drinks did not arrive with our order... the staff member who delivered our food was cheerful when we told her-and ran right away to get our cups! We also asked for Ketchup and salt-and she remembered to bring those along with the cups! This is extremely helpful compared to most other McDonalds we have been too lately!! read more

McDonald's - Clean and modern! - Fast Food Near Me - Wesley Chapel, Florida

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Worst McDonald's ever. Orders are always wrong, items always missing, and now they're only filling the fry containers half way. Little to no customer service and of course, attitudes come free with every meal. read more

The store would not let me use a credit card to purchase items saying they could not accept them because someone disputed a charge and they would no longer except them. Cash Only... read more

It was nice and clean, but the system was down and it was taking forever to fix it. But maybe I came at a bad time.

Never fails...food order is always wrong! Asked for fresh Big Macs and got what looks like a double cheeseburger and refried fries. No ice in machines and no receipts in registers. I now despise this McDonald's, just horrible! read more

McDonald's - Jacked up Big Mac and fries! - Fast Food Near Me - Wesley Chapel, Florida

I'm giving this a 2 because of the rude service in the drive thru from the person taking our order. The person taking our money and the person giving us our food we very nice and friendly and the food was great. I asked both people who took my order and they said Ms Stephanie- the manager. If she is the example setter and Superviser for this store that's sad. I normally don't leave bad reviews, but she needs more education in customer service and people skills. Very RUDE. We travel nationwide and usually eat 3 meals a day at Restaurants and fast food when we are out of town this I can honestly say is the worse experience I've had in a long time. I feel sorry for the people who have to work with her if she is this rude to her customers. read more

If I could give a negative number I would. Waited 25 minutes in the drive through. Only 2cars in front of us. Guy that works the drive thru was rude and seamed to get in an argument with someone with the window open while we were waiting. People were honking in the line because they are so slow. Worst McDonald's ever and this isn't the first time. Will never go back. Hope it closes read more

They always seam to get order wrong, In the last couple of months I've had several cold chewy apple pies with out of time date stamps. There strawberry milk shake machine does not work read more

This mcD's is shady late nights I've been by several times over the past 2 years and they always say cash only no receipt. I'm sorry I worked at the M back in the day and we never had cash only no receipt. I'm pretty sure they pocketing money. read more

I've come to this establishment twice in the last month and I have not had a good experience. Both times getting food from here my fries have tasted bland. Beyond further inspection there was 0 salt on them. It seems simple to apply salt to fries but this fast food "restaurant" has forgotten to do so more than once. Service has been good with kind staff but this mistake cannot go under seen. The place also seems to be clean so that combined with the service is the only reason this gets a star. read more

It doesn't matter if anyone is behind you or not - they make you pull up to the second window or park. I asked them once why and they said that they get scored by how long a car is at the drive through window. That's bs that they are inconveniencing customers to boost their score -- just get faster! read more

Probably the worst Mcdonald's i've been too. Food is usually always wrong, warm/cold, and unprepared. The service is poor, and not good at all. The inside is like any other Mcdonald's so that's fine. But the workers and management is what ruins this one, cause it leads to the food being bad and the management not helpful. I had a mobile order and went to the bruce b downs one (I go there a lot for my lunch break) and it somehow changed my location on the app to a different Mcdonald's. I assumed it was this one because it's the only other Mcdonald's i've been to as of recently so I came here and the drive thru was confused (as was I) so I pulled up to the window to explain the situation. The guy was super nice and was trying super hard to help me out and he called his manager over to explain it and she wouldn't listen to the situation and said I had to go to the other Mcdonald's and that she wouldn't help me out with the discount I got on that meal I ordered (the mcdonald's app only lets you use a deal once a day and I used it at the wrong location and was NOT driving another 20 minutes just to pick up food). I've been to many other Mcdonald's and Burger Kings and other fast food places that always help you out to make sure you have a good experience. The management here does not care and the workers don't care either (most of the time). I do want to thank the one guy who was working the drive thru I wish I knew his name he was awesome! read more

This McDonalds had a wonderful young lady named Mary, who helped my grandfather in law tremendously!!! I just wanted to let everyone know this and she exceeded all expectations of how to be towards the elderly. Thank you so very much Mary!!! read more

McDonald's - Fast Food Near Me - Wesley Chapel, Florida

This is probably my favorite McDonald's in the area. 4 out of 5 times we come here we don't have any issues. Food is hot, I love the self-order kiosks. When the lines are long, those are def much quicker. This is probably the least expensive McDonald's in the area and also the only one I've seen that has special deals on certain days of the week. On Mondays and Wednesdays they have 79 cent hamburgers and 89 cent cheeseburgers, on Sundays they have 99 cent 6 piece chicken nuggets, and on Tuesdays and Thursdays they have $2.69 kids meals. This is probably one of the cleaner McDonald's in the areas as well. read more

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This is the best McDonalds to go to in the area! For the most part, the orders come out as ordered and are fresh. I love that this McDonalds offers daily deals like $0.99 six piece nuggets on Sunday, etc. They have self service kiosks where you can order yourself, which is helpful when the line at the counter is long. read more

There has been several time where they get my child's breakfast order wrong. But tonight, I went out with my husband to get some food and they would only accept cash. What kind of McDonald's refuses a form of payment. This seems super shady since this wasn't mentioned while I ordered my food. I had no cash therefore I left hungry as sh**. MCDONALDS GET YOUR SH** together! I will be calling your corporate office. read more

Just order a large coffee through the mobile app waited 10 minutes and employee came outside and told me that they did not have the large was a medium fine I agreed to say yes waited another 10 minutes still no coffee.. I left I purposely use the mobile app to skip the line that didn't work and you guys made me late for work read more

We just moved to Florida today from Texas. We stopped by this McD's en route to Naples. We hit some snags that wiped out our travel cash and had to pay in coinage (not our proudest moment). We came up to the window in the drive-thru and were greeted by 'Jasmine'. We told her our woes and paid her over $9 in change for our meal. She took it, telling us not to worry and that it wasn't a problem. After a few seconds, she said that she was going to do her "good deed for the day" and she comped our meal, returning our coins. We thanked her sincerely, and our last few miles were more upbeat than we could have have hoped heading towards our new home. I have no doubt that Jasmine's kindness played a meaningful part in that. Thank you! P.S. It was the tastiest Sausage McMuffin and hash brown meal my wife and I can ever remember having, no kidding. It was cooked perfectly. read more

They forgot half my order I use to not care but when your charging 6 bucks for an entree it's annoying when it's not there

I will admit that I have pretty low expectations of service when I go to McDonald's.. but I think this location may somehow have the best service of any drive thru I've ever been to. This location is close to my work, so I occasionally stop in for lunch or breakfast. They have never messed up my order, and every time I get to the cash out window the employees are incredibly friendly. I've never not immediately received my food at the second window, and the employees at that window are just as friendly and quick. read more

I tried coming back, as you know when it comes to a late night fast meal, your choices are slim. I can not go to this location anymore. Orders are normally WRONG. order a plan hamburger and got chicken nuggets. read more

Super fast and very friendly at the drive thru Dec 2nd at 1:55pm. Great workers! Had my food within 2 minutes of ordering.

Jared was polite enough. However other staff failed to acknowledge me at the counter for over 7 minutes although they all saw me standing there. Purported manager who's maybe in her late 20s Janay ignored me.... as I walked in i was standing at the counter she saw me and did not acknowledge me, then about 5 minutes later a young man walks by who sees me and and tried to cue her by saying "customer service" as she continued to ignore him and me. Then, after a few more minutes I went up to her and asked her if anyone was going to help me, she continued to ignore me. Finally that's when Jared came and took my order after he saw her ignore me when I asked when I was going to be helped. Ignoring me was rude, customers should be greeted and at LEAST be briefly acknowledged if staff is too busy. Regional managers need to send undercover observers. Bathroom is filthy! Feminine products visible garbage can over flowing . .....Please corporate.. send secret shoppers! Restaurant is generally dirty. Because of how I was treated and ignored, i will definitely be recommending Any OTHER McDonald's but this one. This McDonalds needs attention, and staff needs better and nicer attitudes. ZERO STARS!!!!!!!! read more

Everytime I go they never fill up my cup all of the way. When I ask for it to be filled up, since I'm paying for it, they give me an attitude. Food always comes out terrible. It'll have to be a pass for me. read more

Darlene is the sweetest person to ever take my order. She is very helpful when selecting items on the menu and letting you know about new or better options. She seems very passionate. What a wonderful asset to have a part of your team. Someone better review and promote her before she gets scouted for another business ;) read more

Well.........it's McDonald's. It is a good McDonald's. Food is fresh.....it's McDonald's... a good one, but still McDonald's. read more

Best mcDs experience ever. Did drive thru. Gal added a coupon saving us 1$ order was hot and perfect We will be back. Thank you for helping to get our road trip off to a great start. I'm loving it ! read more

Wish I could give it zero. There is nothing good about this location. Between only accepting cash almost all the time and saying they "don't serve breakfast." Worst location. read more

The folks at this McDonald's need training. Nobody took my order at the drive thru, so I drove up and asked the cashier. She said she couldn't take my order and it was my fault for not yelling 'hello? anybody there?' at the order board. read more

Is is the third time... I ordered a Ranch Bacon Salad and got a Southwest! Why is it right on the screen and not in the bag? read more

4 stars for a McDonalds? Yup. On our way home from Tampa, we needed a little grease in our bellies, from drinking a few nice strong IPAs the night before..... Clean, updated, and I dare say, some of the new designs reminded me of the Aloft hotel color schemes... Anyway, bathroom was fairly clean, and they have self ordering stations, which I had not seen before and I thought was pretty cool! So egg mcmuffin and hashbrowns ordered... and I'm happy to say, the mcmuffin was actually properly toasted (might be a first) and the cheese was actually melting on the sandwich. (Another first.) Best mcmuffin I've had from a MickeyD's in years. Could have been a fluke, but I was a happy camper. :) read more

At the end of September 2011, my son and I visited a McDonald's location in Wesley Chapel on State Route 54 (Store #7530). The day of the week just happened to be Thursday and we all know what that means... $1.99 Happy Meals! So... they would lead you to believe. After receiving our food, we both sat down at the table and the receipt just happened to be in front of me, so I decided to have a look. Well, after trying to decipher the damn thing, I realized that we did not receive the Happy Meal for $1.99, so I went back to the same teller to advise her that I was overcharged $1.39 but she explained to me that the breakdown of charges was not accurate. However, I got home and broke down the receipt and still came up with the same conclusion.... I was overcharged $1.39. Even though this was not a huge deal, I decided to write a letter to the McDonald's Corporation. Much to my surprise, I heard back immediately from the store manager "Jason" who offered us a free meal for the inconvenience. Last week we were able to visit the same store and meet Jason since he was on duty. He was super accommodating this time and handled the situation like a complete professional. He really helped change my perception of McDonalds and the many corporations out there that overcharge customers without them even knowing it but actually doing something about it other than saying "SORRY." Although things turned out for me this time around and the management was very accommodating, my true recommendation to everyone is to Always Be Checking (ABCs), as a dollar here and a dollar there overcharged... adds up quickly. Thanks McDonalds (Jason) for handling my problem and please don't deal this deck of cards to others! Keep up the good work and I will continue to recommend your organization to others throughout the area. Best Regards, read more

it is mc'd. What else can I say. This location had two drive thru's. It is alright. We picked up coffee for the road. The line for drive thru looked long, but it was fine. It is here. It is fine. Do not go here often, but at least it is convenient when I need it. They have free hot coffee right now. Just ask them. It doesn't say it on the ordering menu, but it says ur when you drive by and see their sign. read more

they put meat on my flippin burger and im a vegetarian after i had to wait 20 minutes.these people are incompetent.

A middle aged black women with curly hair who appears to be a manager berated several employees in front of customers. It made the dining experience awkward for many of the guests. I suggest she could benefit from further training. This is not Hell's Kitchen! With that said, I love the remodel. The craft Burger are great! I even enjoy the table service. read more

Extremely nice and competent people working at this McDonald's!! Had a bad experience at two other McDonald's in Tampa tonight (long story) and Marshall and Diana here remedied everything. Great people and fresh food :) read more

I give it 5 stars not because the food is great but I gave it 5 stars because this McDonald's was the cleanest and nicest one I've Ever been to in my entire life. Customer service was so good that it scared me a little bit lol But honestly, all the other McDonald's, the service is bad but this McDonald's is just Great read more

Hate hate hate pulling up! I ordered a qtr pounder and a chicken sandwich. I asked how long it would take 1-2 mins. Really?? I have to pull up! Very poor customer service just to improve your numbers on wait time! read more