Believe it or not this is one of the better McDonald's that I happened to go through in a while. Granted I've only gone through the drive-thru I never went inside the store but the experience that I had there was very good. When we pulled up to the speaker we were greeted warmly by the person inside and when we had to repeat what we wanted it wasn't a bad thing because the person who was taking the order had just the spirit about them that was very warming you just didn't care that you had to repeat it. The line moved pretty quickly and when we got to the window to pay we were greeted with a smile again at the window by a lady and was very friendly again. I really wish I could have taken names so that I could have given them credit for the awesome job that they did in our experience in those brief moments of interaction. To me those brief moments of interaction that are positive ones create such an experience for me that I want to return. The warm smile, the friendly greeting and just a fast overall service that I received made my experience there well worthwhile. I really need to commend the manager and staff that are there you could tell that they were doing their best to help every customer. So with that I say thank you to them. We ended up ordering and I ordered two of the triple cheeseburgers and my wife ordered two cheeseburgers and fries and a drink that meal deal I just wanted two sandwiches. As we were driving where we were going I had already finished my one sandwich and we were halfway to our destination which was about a half hour after I finished my one sandwich and I said you know, give me my other sandwich will you please. My wife hands me this little small burger and I'm like that's not my triple cheese in the dark my wife ate my triple cheese I think she did it on purpose LOL so I got stuck eating a little cheeseburger and let me tell you it ain't nothing like a triple cheese :-) if you're ever in the area try them out they are great thank you so much for listening. read more

McDonald's - a reflection of a man in a window - Coffee & Tea Near Me - Watervliet, New York

The food we receive is always great and no issues with service. Only thing would to repair their speakers at the drive-thru as it is hard to hear sometimes, but no issues with this location. read more

Ordered breakfast through the app this morning at 10 am. I could tell by the tone of the voice when I pulled to the drive-through to pick up my food that they had already finished breakfast even though it wasn't 1030.. when I pulled up to the window to collect my food. The gentleman at the window and I say gentlemen loosely asked me to pull up to the door so they could bring it out because they had not had hashbrowns cooked mind you there was no one behind me at the drive-through at all. Not sure why I had to pull up mention that and then a manager came out and asked me to pull up. I received my food and it was like they just threw it in the bag. I'm actually nervous to eat it so I'm going to throw it out and go to Dunkin' Donuts instead. This is the closest McDonald's to me so I don't have many choices as far as if I want to get McDonald's for my daughter and I it's very ghetto and their service sucks. Do better McDonald's serve better people that your clientele look at them and ask yourself if you would want to eat food from that person. read more

Maintenance made my order, screw this place I made my order at 6:25 and waited in the drive-through until 644. My food was cold and the order was screwed up never go here they have too many children working. read more

McDonald's - Lighter found behind registered - Coffee & Tea Near Me - Watervliet, New York

ALWAYS waiting in the drive thru over 20 minutes with LONG lines !!! Food ALWAYS COLD .... this place has to get new management or just CLOSE ... read more

They were very busy one morning and forgot to put the pepper I ordered on the tray. I reached around the counter to get a packet, and the little blonde, the manager, I think, went off on me. She screams at me, " don't ever come around my counter again" I said, " either include the pepper I asked for on the tray, or put pepper on the tables, where it should be." She was a very poor excuse for a manager! read more

Fast food is not the goal here. Waited over 15 minutes for a 6 piece nugget and the place is not even busy. Sign on the door says they don't want you here for more then 30 minutes, but takes almost that long just to get your food read more

Came for dinner and to get my annual shamrock shake fix. At least this Mickey D's has a working shake machine unlike another one that I was at a few days ago. One of the better McDonald's in this area but that isn't a high bar. I would stop here every so often because this store is ok. Burgers actually lined up on the bun which makes it better than some other McDonald's. read more

Holy shit is this place just awful. I have lived in Watervliet for 4 months and maybe twice they have gotten our order right. Tonight we ordered an hour & half before close and they canceled on us.. ~~~~~~~~~~~~~~~~~ Bit of backstory on how we've been treated: We drove up last month and they closed 40 minutes early. There were like 2 or 3 cars pulling out when we got there, how are you allowed to close that early with that many customers showing up?! I've worked at multiple fast food places and we were never allowed to do that. Sounds like bad choices of those in management positions. One time we asked for sweet and sour sauce, they forgot it but we were told to pull forward for fries so we asked them a second time and they said "yeah". They came back with a big bag with only 2 sweet and sour sauce.. seriously..? We even asked for extra. Then my boyfriend went up to the window and politely asked for more and he heard the girl make fun of my boyfriend and I to her coworker! Seriously?! We have asked now 3 times and you're gonna shit talk a customer right in front of them?! Bad customer service.. ~~~~~~~~~~~~~~~~~ Anyway, I finally broke my cool tonight because we ordered an hour and a half before they were to close and the order got cancelled because they just didn't want to make it I guess. The driver was shown to literally be outside the drive thru window so it's not like they didn't have the driver for it. Whatever, it's another wait but the Troy location never lets us down. read more

When I opened an order of fries, I saw they were white and learned they were soggy as well. I returned them and spoke to the manager. She explained they just changed the oil, but were taken out according to the timer they use. She appeared to have no awareness that the temperature of the new oil might be less. Sigh. read more

Oh my where to start. Waited 15 minutes to get two cheese burgers. But also come in they are out of chicken strips, no apple pies, no large cups, no honey mustard sauce, no choc milk for happy meal. So if want large plastic cup can't have it but have medium instead with your to go orders. And yet have I tried food can only imagine how must taste. This has to be one of worst run stores around.. read more

McDonald's - a menu and a menu board - Coffee & Tea Near Me - Watervliet, New York

What a nightmare. Stood at the register for over 5 minutes without any acknowledgement of" I will be with you soon", nothing. Just her back towards myself and the patient couple before me who had been ignored for 10 before I got there. Eventually, the young lady filled the previous taken orders and takes our order. A young man with shoulder length dreadlocks is preparing the food. Any hair that hangs, must be tied up. Man, woman, straight hair or locks, that is the standard protocol. These young people work hard, but need training. A lot of training on hospitality rules read more

Ordered at the top of the hour and got my food 20 minutes later. Poor service, inappropriate behavior by the man who took my order (trying to listen to something on his phone and screwed up the order) he took the fries out of the fryer and no salt, just shoveled them into a container and into the bag. When I asked him if he could salt the fries he threw packets of salt at me and said do it yourself. A few ladies came in and complained that they were on the drive thru for 15 minutes and it took another 15 to get them their order. Got Sprite instead of seltzer (what I ordered) when I asked for seltzer I was told no because I already drank from it. NEVER COMING BACK TO THIS McDonald's. read more

Ordered 2 lg cokes and 2 plain sundae's. Soda was $1 each plain sundae $1.39 each Bringing the total to $2 soda $3.78 sundae. Grand total $5.78 plus $.46 tax. Grand total $6.24 yet I was charged over $7.00 when I questioned her about the price she said it was right. And sent me to the next window. WATERVLIET LOST ANOTHER CUSTOMER!!! read more

Fast food is capable of earning 4 or 5 stars. Fast, friendly service, a consistently correct order, and food that meets your expectations (I mean it's fast food) makes for a great fast food joint. THIS MCDONALD'S HAS NONE OF THOSE THINGS. Consistently my order is wrong, NEVER leave the drive thru without checking your order. The quality of the food is worse than any McDonald's in the history of billions and billions served. Often times the contents of the burger is half in the burger, and half all over the buns and wrapper. The outside of the wrappers (mcdoubles are my game) always feel like they spilled the contents of the fryer right on them. My coworkers often end up with burgers mislabeled, the worst ever being a big Mac box with a single quarter pounder inside. He didn't realize the travesty until he returned to work. I leave you with this: If you go to this McDonald's, after reading my review, I promise you will say "I wish I had listened. I wish I went somewhere else." read more

It's amazing that time and time again this location forgets your sauces for your nuggets without fail. Don't you wish your McDonald's wouldn't? Well if you do then don't come here. 1 star rating because that's the lowest Yelp allows you to go otherwise this place will get half a star just for being open and that's being bare minimum. I mean they didn't even scan the coupon off my McD app and charged me full price! How much more can you fumble in ONE visit for a customer? This McDonald's without a doubt always messes something up and it's just mind-blowing how these workers can't even do their jobs right. Pathetic staff, pathetic management, stay away from this location. The only thing keeping this lowly joint alive is it's a McDonald's and all us schmucks crave cheap fast food at the expense of dealing with incompetent staff. read more

Been standing here for 20 min well the employees play on there phone completely ignoring me. Same thing every time I come here orders are never ready customer service is absolutely horrible read more

I AM ALLERGIC TO ONIONS. There was onion on my burger even after I explicitly stated that I was allergic. We went back to get it fixed, and they told us to leave. read more

I rarely get McDonald's but since the Shamrock Shake is out, I went to get one. I get to the drive through (since take out is unavailable), there is only 2 cars waiting in front of me and about 2-3 behind me. I sat there for 5 minutes waiting to be helped when finally I asked "hello" and they respond "on minute" and I then proceeded to wait for another 5 minutes until I and the cars behind me drive off. If it was busy I wouldn't mind but being that there was barely any customers it was simply just a waste of my time. read more

Omg this place is hilarious. Fighting over who gets to take my order and who mops. Loud gangster music playing on some ones beat box they bring in for 3rd shift. Soda machine broken. Took about 15 minutes to get a darn chicken sandwich. The place is absolutely discusting. All the ingredients were out in the back, in bowls just rotting away. Do the owners or cooporate managers ever read these reviews lol? It's seriously a joke here. read more

hello and hi. I was a where that a person that kept things clean and healthy for that place was a great person. He kept the place clean and always greeted the customers with love and respect. Please bring him back and so we are always greeted with such kindness. read more

I've ordered more times than I will say from this McDonald's. I'd say they have a 90% chance of forgetting at least two major parts of your order. Worst McDonald's ever... read more

Um probably the worst McDonald's I've ever been to and I'm not exaggerating...almost every time I've gone there they forget something and the staff is very rude...I once found yellow glass in my chicken nuggets. They didn't care...I'm assuming one of the heat lamps blew and they didn't bother to check or take the glass out..go to a different McDonald's...I tried zero stars it doesn't work read more

This place is awful double drive through lanes and they can't seem to make it in less then 15 minutes and all I ordered was a cheeseburger

We came in with a big order for my daughters birthday party. They were clearly understaffed and extremely busy. The manager was very professional and apologized numerous times, but you know what everything was right and made fresh and although they were stressed from rude and ignorant customers she remained professional and sweet. read more

First time back here in years but things havent changed. Long wait time, confusion of orders, return trip to get order right and then find out our french fries had no salt. They were cold by the time they gave them to us anyway. Never going back here again !!! read more

(8/9/2015) This location is awful! They consistently get orders wrong (wrong food, over charging, etc) and when they aren't getting the orders wrong the food is haphazardly thrown together so a burger or a wrap is not edible without the use of a fork and a knife. I have never been to another fast food restaurant with this level of apathy and failure. (10/15/2018) Every four or five months I decide to give this location a chance again, and each and every time I am again reminded why I choose not go here. The customer service at the window and counter (for me) is not the problem, the problem is the food. I have ordered crispy chicken wraps before and got home to find that none of them are actually wrapped, instead being mashed together and half wrapped in the McD's wrapper. I have gotten burgers without burgers before (no joke, just condiments cheese bacon and buns). I give them credit, each time I have been here I have found something totally new to shake my head at in disbelief. I know that this location has high turnover but it doesn't seem to be helping at all. This seems like a basic quality control problem here, but either the owners/managers aren't aware of the issue, or if they are, they don't care enough to do anything about it... read more

This place is a joke id rate less if i could. I waited 20 min for my food for it to still be cold. Dont recommend this place to anyone. Take the extra drive else were if you want warm fast food that you ordered. Tbis establishment will never get things right Shut this place down read more

They should lose their franchise. The only good thing is we didn't get sick on the food. They are rude and indifferent and cheat you at the cash register. Ehy does anyone even go there????? read more

#000# 10!pc chicken strips took 10 mins no sauce bag broke because 4 items in one bag I am at this McDonald's every day X3 drive up not able to fill orders 10 mins still not right !!!talked to someone who said she was manager I know she not manager she does not have the skills !!!she said she can replace the sauces but not the strips how do you eat chicken strips without sauce????? How do you replace some thing you never received?????Learn customer service skills !!!!! #101 on making bags up with napkin's sauces, then close bag!!!you pissed me off!!!!! Lost a good customer Yours truly. # Haselnut ice Coffee #! read more

After waiting more than 10 minutes in the drive thru to get to place my order, they took the orders of 3 cars in the other lane before asking me for my order. Now I have been waiting for 15 minutes and I haven't even placed my order yet. Needless to say I left without ordering because it would have taken at least another 10 minutes to get my food. And they want $15/hour??? Never again!!! read more

Terrible. Staff is always unfriendly and uncaring. Orders are wrong constantly. I didn't know it was possible to mess up McDonalds fries but apparently this place can. I refuse to go here anymore. read more

I don't expect a ton when I go to McDonald's, I really don't. But oh man, this one is a disaster. The sign in front says "Drive Thru 24 hours", which is kind of something I look for because I work 3rd shift. However, you get to the window and it closes at 11. So why not clarify the signs? The service is garbage, absolute garbage, after about 10 am. I ordered 3 regular cheeseburgers, and that was it. It was 3 cheeseburgers on the way into work because I was starving. It was 10:02 when I ordered. They didn't hand me my cheeseburgers until 10:35, and they were stone cold. Seriously. 10:35. It's ridiculous. And as I sat there at the drive thru, I could hear the kitchen staff cursing like crazy, which I kind of assume was related to my order. But honestly, congrats on being at the bottom of the barrel for fast food. Again, I don't expect healthy, I don't expect superior taste, and I don't expect perfect presentation. But half an hour for three cheeseburgers? read more

Terrible service. I won't eat this slop ever again, but my husband wanted McDonald's breakfast since he hadn't had it in so long. I went there, ordered and waited in line for 15 minutes (drive-thru). I finally get up to the window and the guy, who looked high as shit btw, said my card declined. I gave him another card. He said that declined. I told him to try my card again. Declined. I was like it is probably your machine. He didn't try to manually put it through or try a different machine. He just gave it back to me like I was poor af. I said there's plenty of money on here...I'll just have to take money out and drove away. Went to stewarts to the atm....still 968 bucks on my card....shocking. I did not go back to mcdonalds, I got him breakfast at Dunkin donuts down the street instead. Morons. And they want 15 bucks an hour **eyeroll**. So now they can let my order go to waste and they won't be getting any money from me. My husband was happier with dd food anyway once I brought it home to him. Even the people in the drive-thru were inbreds. Had a 600 lb lady behind me and some guy that kept yelling "cmon!" Because he had been waiting in the same line that we were all waiting in for way too long. Will stay out of that area and out of that restaurant. read more

I agree ZERO STARS!!! Everytime I go to this McDonald's I am reminded why I should NEVER come here. The service is the slowest on the planet, the staff is rude and they NEVER get my order right! Regardless of whether I go in our drive thru. It is by far, the WORST McDonald's I have ever been to!! Here's a note to the staff - don't put out the ice cream sale sign if you're OUT OF ICE CREAM!!! read more

This McDonald's is the worst I've ever experienced. Horrible Customer Service, Horrible times waiting for food. Food is ALWAYS screwed up. They will hire anything with 2 hands and 2 feet... Employees are RUDE and simply do not care PERIOD. They should close the forbidden place down... read more