I tried to contact the company online and privately but you can only do that if you want to open a franchise apparently. Otherwise you need to see the store manager. So this is going public. The Western Ave Herbies location has been our go-to spot in the past. Very clean, friendly staff, great food. Visit to Troy Herbies in spring 2026 was ok, not great. Visit for take out 6/24/26 was horrible. We should not have eaten it. Customer area floor and logo carpet were absolutely filthy. Then I noticed the smell. I moved around a bit and realized the smell was coming from the trash - like it hadn't been emptied in several days. Rotten food odor. I like Herbies and keeping my money with a local chain. I will never visit the Troy location again and it'll be a long time before I go to another Herbies location. read more

We stopped at Herbie's burgers on our drive home from a weekend trip. It was a nice option slightly off the main drag of Troy. Definitely a better option that most of the fast food spots. We all ordered double cheeseburgers and shared a loaded fries for our party. The double cheeseburgers came in the most adorable little sleeves and were reasonably priced at $9.95. I am not an onions or thousand Italian dressing person and the girl taking our order was nice to let me know and be able to remove them from my burger. The burgers are grass fed which is a huge plus. They also have GF buns and vegan options as well! The loaded fries were heavy with cheese and caramelized onions and delicious. We orders two of their famous milkshakes to go one chocolate and one strawberry. Highly recommend the strawberry as there is no food coloring and it was amazing and super thick. The parking outside is street parking and you can easily find a spot. read more

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Pre-ordered at 10:30 for pickup at 12, establishment had 1 customer when I got there and I didn't get my order until 12:30. I was missing a shake, the second wasn't filled because the employee didn't want to refill the machine. I paid for extra sauces and never got them. I also got someone else's burger and tenders, not that I'm complaining about free food, but someone else is gonna be upset. A couple behind waited for 35 minutes on one burger until I just gave them the extra one out of my bag. In my opinion it's either time to shut this location down or restart, restaff, and retrain the whole place. That's even before you consider the high prices coupled with the long wait times. After eating what I could of the food, the fries aren't cooked, the burgers are completely burnt, and the milkshakes might as well have been milk. Just to reiterate I truly think it's time to write off this location completely! read more

Herbie's Burgers - My milkshake he shorted me on because he didn't know how to refill the machine - Burgers Near Me - Troy, New York

This place is fantastic!! Great burgers. Great fries. Great milkshake. I can't wait to go back. read more

Herbie's Burgers - Burgers Near Me - Troy, New York

Herbie's Burgers opened a location on Fulton Street in Downtown Troy! This location is very cozy with limited seating along the window and near the counter. Their menu offers single and double cheeseburgers using local grass fed beef patties and also vegan patties (contains gluten) too. They also serve fries, shakes (vegan available), and Coke fountain drinks. Their vegan shakes have tahini oat milk. I stopped by the Herbie's Burgers in Troy recently. I've enjoyed their tasty single & double cheeseburgers with loaded toppings and nerdy sauce. On this visit, II decided to tried their Vegan Single Cheeseburger ($6.95 plus tax) along with their hand cut shoestring fries ($2.95 plus tax (and a regular Banana Shake ($5.95 plus tax). Their food is cooked and made to order. My banana shake was made quickly with had vanilla soft serve ice cream, milk and housemade banana syrup, a nice treat on a hot sunny day. The vegan burger had a grilled firm patty (made with barley, potatoes, mushrooms, onions, carrots, bell peppers, celery, chickpeas, sunflower seeds, tomatoes, soy sauce, garlic, fllaxseed, panko, liquid smoke) topped with lettuce, tomato, onion, pickle chips, melted vegan cheese, vegan nerdy sauce on a soft bun. The vegan burger was very salty in taste. The hand cut shoestring fries were light and soft. Overall, Herbie's Burgers is a nice treat and a good place for lunch, dinner, and late night food. read more

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Incredibly rude staff. Really the worst service in town. Restaurant is small and filthy. Staff willing lets you purchase fountain drinks when their soda dispenser is not working. - no refund given. They refuse to allow customers to use the bathroom. The place is a fad & wont last long. Herbie's in Troy is an overpriced and overrated fast food spot that employs the worst people. read more

I appreciate that this place literally only sells burgers, fries, and milkshakes. However, I was disappointed when we went in to pick up the food and it was all frozen food (burgers and fries) being prepared. Their milkshake was good, but their loaded fries were too loaded compared to the stability of their French Fry. The food itself satisfied the "greasy burger & fries" craving, their packaging was cute, but overall, it was only OK. As my husband and I continue to try food around the Troy area, would we come back here? Maybe, only if we wanted a slightly higher quality than chain fast food burgers. read more

- open late! - great burger Should have gotten double - lots of fries - lots of flies and insects invading the neon lights, at night - quick online ordering read more

The service wasn't bad, I got a double cheeseburger and loaded fries. The fries were really just salty slop with all the cheese sauce but the burger was pretty good. read more

Every time I order take out they mess it up give me way less then what I paid for and when I text the service number they never get back to you I would recommend you don't even waste your money read more

What happened to the fresh cut fries??? Tonight I could put them side by side with McDonald's and you wouldn't be able to tell the difference. Burger is just so so for me. Bun gets soggy quickly. After a few bites the back end of the bun is wet and mushy. Patties are so thin and smashed they are like charcoal. I don't want McDonalds but it seems they want me to compare. 2nd time no fresh cut fries and while quality of beef I'm sure is better, a double cheeseburger at McDonalds is less dry and thicker Prepared correctly and quick. But quality as advertised is not for me. read more

Herbie's Burgers - "Fresh cut fries" - Burgers Near Me - Troy, New York

I mean where else can you pull up at 1am and get a vegan friendly double cheeseburger and a vegan 2 flavor split shake? Marcus made the milkshake thick and was solid vibes. When I'm back this way, I'm trying the fries. Double thumbs up guys read more

Herbie's Burgers - Vegan Double Cheeseburger - Burgers Near Me - Troy, New York

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I come here to grab food every time I come to see my kid at college. Burgers and shakes are simple but perfect for the exhausted traveller. You will not be disappointed! I don't even like strawberry shakes normally, but their strawberry sauce is homemade and that's what I get every time. Highly recommend. Open until 2am for tired students. read more

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This place is a must go! We popped in Saturday morning around 130am and there was a decent wait line. The cashier was very helpful and offered suggestions bc it was our first visit. The bf devoured the smash cheeseburger. It was eaten before I had a chance to take one bite. The loaded fries are a massive portion. The container weighs like three pounds! Crispy fries special sauce sauteed onions, very comforting. read more

I walked in and an employee was looking down on his cell phone. Didn't even look up. I get to the counter and I'm the one who had to greet the employee. He looks up and looks unenthusiastic....im not looking for amazing customer service, just some service would have been nice. Place is dirty, employees look miserable to be there or maybe they're just stoned. Place smells like body odor. But if you research the owner the whole vibe makes sense. read more

Goated it's growing fast and just added to their menu. Simple and delicious. Vibes are perfect great late night food.

Fries need a serious overhaul as they're not that good. The burgers are actually OK, especially the four patty version, which I'd order again. The soda is WAY WAY overpriced. read more

I always get the burger "as a salad" and have always loved it. This time I recieved burger patties that look like they came straight from the crematorium. There are holes in the burger like my boyfriend's oldest socks. Totally inedible, just like the soggy undercooked fries covered in nerdy sauce. We asked for three sides of nerdy sauce and weren't given any sauce except for on top of the fries which we didn't request. Idk who pissed in the cooks cornflakes, but why send out food that you wouldnt give to your dog? read more

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I just downloaded this app to leave a review. There was a lot of praise for this place so I wanted to try it. Nice workers, but I asked for no tomatoes on my burger... not only did they put tomatoes on it, they also put some nasty maple jam on it that sucked. Also the fries were cold. No idea why this place is so hyped up. read more

So GOOD!! Needed a quick lunch in the Troy area. Most places closed on Monday. Fast service, excellent staff, flavorful burger. Small table outside was perfect. read more

Herbie's Burgers - Double Cheeseburger Large French Fries - Burgers Near Me - Troy, New York

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Best burgers ever and open late! They have super thin burgers with a special sauce that is so yum

I must have different expectations because I heard Herbie's was great. It wasn't. It was overpriced. The lettuce, which I asked to be left off, was warm and mealy. The fries were pretty cold, too greasy and just not good. I wouldn't go back. Five Guys is better. read more

Got the double cheeseburger and the loaded fries. High recommend! Definitely need a fork next time to eat the fries but it was well worth it. read more

Everything is so good especially the strawberry milkshakes and the Herbie's fries! Definitely recommend

I ordered a double cheeseburger with my friends later in the night, expecting a good quality burger within a reasonable time frame. I was sorely disappointed. The worker completely forgot my order when it was finished causing me to wait an additional 20 minutes, finally I asked for my order, the server proceeded to retort with an antagonist attitude while my order was right behind her. When I finally received my order, being the first to order and the last to receive my food; I found the burger was just greasy pressed ground beef against grease soaked bread. Not a $20 burger in my opinion. read more

you're so silly if you don't go here right now. I wouldn't change a single thing, perfect burg at a perfect price. THANK YOU

Herbies burgers had absolutely amazing service. Fantastic staff and a supportive atmosphere. Would absolutely go again and bring my family. 10/10 does not disappoint read more

ABSOLUTELY AMAZING!!! Breakfast lunch and dinner they don't disappoint. The vibe? Immaculate. The people? Outstanding!!!!!!!

I went to Herbie's Burgers in Latham NY tonight for the first time and was disappointed that my french fries were burnt and there was no onion on my burger. I probably won't go back. read more