When McDonald's Policies say McDonald's offers unlimited refills from the self-serve soda. customers can fill up for free at any point in the future as long as they keep their McDonald's cup. You get a refill and they didn't read the McDonald's policy and accuse you not paying and you come in with a your old McDonalds cup and get a refill. So don't dare think you know everything when you did Not read the policy book at the restaurant you work at. read more

The worst McDonald's ever! The cashier wasn't friendly. I ordered a fresh dropped fish sandwich and it was overcooked, hard and crunchy and definitely NOT fresh! The manager claimed it was, I showed it to her, so that she could see that it was not a freshly cooked hot fish. She was trying to convince me it was then offered to get me another one. No ma'am at this point I don't trust you all. I informed her I will just write a review. They do not have to ever worry about me coming back! I wish I could give zero stars read more

Today (12/23/24) at 8:30, I stopped by the McDonald's on Logan Avenue and was approached in the parking lot by a staff member who accused my boy and me of taking pop instead of water. We told her no, we had water. She seemed surprised and she said I thought I saw a brown liquid. After shaking her head, she went back in. What's humorous is that I haven't had a pop for 10 years. As it happens, I took a snapshot of my meal, which includes a picture of water. read more

McDonald's - Water in photo - Burgers Near Me - Waterloo, Iowa

You guys need to reteach your staff on how to properly clean the grill. Changing teflon and scraping the grill after every cook. read more

McDonald's - This is what McDonald's on Logan in WATERLOO serves their customers. I might as well bite the cow - Burgers Near Me - Waterloo, Iowa

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Omg this is one of my best best McDonald's to order to.. the workers are very nice and the food is fast and great. I love their fries and Big Mac. Workers are a 10/10 and service is great. I always love going there when hungry. I even got free drink there I love it here. read more

Currently sitting in reserve spot 1 at 10:40 am and lunch just started. Not to forget to mention I only ordered a McDouble and a small fry. 3$ This McDonald's is literally the worst one in a 100 mile radius. read more

I ordered a double quarter pounder with cheese and it normally take about 5 min to make they had it ready to go before I ever got to the second window and it is completely raw I will no longer be going back to this McDonald's ever and will be contacting the higher up they asked me if they could remake it for me I live 20 min away in a different town no I want a refund read more

McDonald's - a hamburger with a bite taken out of it - Burgers Near Me - Waterloo, Iowa

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Order #674. Submited at 10:04 Saturday night. 2 Big Macs and Med Fries delivered to me at 10:26, only because I asked the gentleman behind the counter if those boxes setting there were mine. No napkins, ketchup, salt, or anything else in the bag. The fries were cold and rubbery. Ranks at the top of worst service ever. read more

Terrible service. I pulled into the drive through at about 8am one morning with nobody else in line. Was immediately told to wait before ordering. Sat there for a few minutes until someone else pulled into the other drivethru and then the cashier immediately took their order instead of mine. Couldn't believe how rude and inconsiderate they were to me, no "hello" or "thanks for waiting." I have to drop someone off to physical therapy twice a week right next-door and I would usually just order a coffee and food to wait for them to be done, but not anymore! I guess I'll just get gas station coffee instead read more

waited 20 minutes at the counter all the employees are horseplaying and talking had four cars waiting for food and about 15 people inside that paid at kiosk flies everywhere watched a worker come in to the bathroom use it and walked out without washing hands if I could rate 0 stars this would be the one smh fire everyone and start over read more

Burgers only have two pickles on them, and no bone marrow or pork belly on the menu that I can see. They have a clown outside but he isn't real and is too small for an adult to sit on his lap. Pluses included the adult meal which comes with a toy, they call this a 'Happy Meal'. I suppose. A bit pretentious displaying how many burgers they've sold IMO read more

everytime i go in the morning the staff is mad and takes forever to even notice me. terrible staff and frankly very bitchy i don't recommend going here. just terrible. every mcdonald's i go to they let me refill my coffee no matter how many times i want and this young girl in the front said i'd have to pay for it. never going back read more

I've been through this drive through location a few times and I've never really been very impressed. Today I went at about 2 o'clock in the afternoon through the drive-through. My order was quickly taken and I proceeded to the payment window. At the payment window I drove up and the person had their back to me. She was busy talking to another employee inside but not about anything related to work. China reach back behind her to take my card without even acknowledging me or turning to me you're making eye contact to take my debit card. She ran it through and then reach back around and gave me my card back with no thank you or anything. At the pick up window I was given my soda right away. I ordered a premium chicken wrap and they always take a long time to make. I expected to have to pull forward and wait but instead they had me sit there while the cars all piled up behind me. I felt bad that I was holding up the line. A couple minutes into waiting the employee came up and asked what kind of wrap I ordered. That should've probably been on the screen in front of her as well as they should probably already been working on it. I'm pretty sure I sat there for at least five minutes. When I got my food I opened it pretty much right away because I was eating in my car today on my way to Waverly. My french fries were called because they probably put them in the bag while they waited for my wrap. I guess maybe I just need to find a different food items to order. Don't put it on your menu if it's too hard to make. read more

I would never go here if I really had too... I was going out of town one morning and I went to get cinnamelts and I opened up the box and it was cold they didn't warm it up like it usually is... another occasion was when My mother got a cone and they didn't make that right and my mom was like "this is a cone it looks like a small" and the girl laughed... read more

This has to be the worst McDonald's I have ever been to. The food is always cold and they mess up my order every time I go there. Dont waste your time or money. read more

Horrible. Asked for a Siracha Burger and got a grilled chicken sandwich. Asked for a large caramel iced coffee, got a medium without milk.... Just plain bad read more

Great, friendly service. Clean facilities. Updated decor. Obviously same, traditional menu as any general McDonald's in the US. Perfect for a stop/break. read more

Worst McDonald's I've ever been to. I live fairly close and will go out of my way to go to a different one just because it's so bad. Takes almost as long as a sit down restaurant and still gets the order wrong. read more

Horrible customer service. Meat was raw and the order was not accurate. I'm never returning here again.

The staff was very friendly. I got the buttermilk chicken sandwich and fries. The chicken sandwich was so over fried. It was hard to chew. The fries and a very funky oder. I couldn't eat them. Used the bathroom and an employee was in there. She didn't wash her hands. Big yuck. Especially since I already ate most of my food. read more