The worst customer service. They messed up my order and told me to wait and they would bring out rest of my order. They didnt. Had to go inside and they still didnt make it right. Complained to manager josh and he seemed not to really care. Dont go there read more

Dont go here. I ordered a large and they gave me a small for the large's price and didnt exchange it for me. Fries are sooooo old and nasty. They keep "changing their breakfast time" as if it goes according to the worker's laziness. I would go in at 10:30 to order a burger, they tell me its still breakfast. So the next time i go in at 11am, and they still said it was break fast till 12. Are you guys just fucking lazy? read more

This McDonalds is consistantly slow. So often at the drive-through, i have been directed ro park amd wait for my food. Not good.

The employees lack customer service skills. Very unprofessional and rude behavior. It is not my fault that they continuously get my drive-thru order wrong. read more

Only 2 meals per car allowed in the drive thru? Where did this come from? Horrible idea and horrible customer service. NOT Lovin It.

So i go to Mcdonald (walk in ) and order a #9 2 cheese burger meal and i get home and find out they gave me 2 burgers with no meat in the buns. This place has such bad service and incompetent people. read more

This has to be the worst mc Donald's I have ever been to in the whole world !!!!! I ordered a quarter pounder combo meal and egg mc muffin to go, it took 20 min to come out and when I got my order and took off the forgot a portion of my meal, the burger was soggy and mushy, can't describe how nasty and disgusting it looked like the fries were soooooooo old and everything seemed as if it were sitting for an hour!!! I through my whole entire meal in the trash as I got it !! Do not come to this place ever for your own safety ! In top of all that they had my credit card inside the whole time I was waiting and I asked for it and they gave me attitude ! Hope this place shuts down read more

Extremely slow service and orders are almost always incomplete with one or two missing. Luckily I have not encounter rude service like other reviews here. read more

This McDonald's seems alot quicker with their drive thru compared to the other ones in the area. I have been here many times during my college years for breakfast. Friendly staff. read more

I have stopped by this Mcdonald's on several occasions for breakfast. I held off on this review, to give them a fair assessment. Maybe I came here on a few, "off" days ?? The order wait time is un-believably slow for to-go service, whether there is a line or not. However, the drive-thru operator (girl) was sharp and on top of things. This will be the only way to order, if I return to this location. On my most recent visit, when I finally got my sandwich, the cheesy egg and sausage patties were hanging half out of the English muffin... which continued by hanging half out of the wrapper as well. The hash brown was also soggy with grease, rather than crispy. On a good note, the coffee was made correctly and tasted fresh brewed. Ronald Mcdonald would probably skip breakfast at this location. *sigh. read more

Went through the 24-hour drive through at two in the morning and the girl working was very polite and didn't seem to mind that we asked for two dipping sauces. They have good employees and of course, the food was uniform as usual! read more

It's too small, this location is best reserved for people who are looking for a quick pick up from the drive-thru. Indoor eating is not advisable because there are very limited seating, this area also has limited parking all around. Especially during lunch and dinner serving times, because it's around other eating locations. It sometimes reminds me of a Starbucks drive thru location, because it has two drive thru entry points that allow for more cars to entrance into the location. read more

Wow, I normally buy coffee in the morning from MC Donalds... but no more! I just witnessed right now a guy asking the employee for a refill on a cup he drank from. She went to the pot , added her mixtures and than grabbed what seemed a long metal spoon, which seemed to make sense as she needed to stir. I was okay right until she put back the used spoon and used it again on a customer purchasing coffee at the drive through window... I almost gagged just too see thus happen!!! RUINED MY COFFEE EXPERIENCE TOTALLY HERE!!!! read more

Pros: Fast, friendly service. Food typically hot and seems fresher (less warmed over) that other McDonald's I've been to. Cons: French Fries are chronically / hopelessly under cooked. McDonalds fries are one of the key attractions for me, but frying directions seem different in this locale. If you like warm, tasteless potato sticks, this is your place. If you like them hot and crunchy, you'll need to find another McDonald's. read more

Bought me a bacon ranch salad. I had to pull up to their waiting area because my salad wasn't done and probably waited about 8mins (ridiculous). So I went home and prepared to eat my salad and the chicken was super small (mad about that) and so I cut the chicken and it was not fully cooked! I was pissed. Who sells raw chicken. Anyways called the manager told her and I went back to get a refund. read more

Poor wifi reception from the restroom #justsayin

This McDonald's has the slowest drive-thru ever. It takes me almost 10 minutes every time I visit here. Maybe they actually cook their meals instead of microwaving frozen prepared meals... NOT. read more

Honestly the worst experience I have had in a long time. The customer service here is terrible, I seriously don't understand how this McDonalds is even operating. The icing on the cake is that one of the Managers named April, told me to wait because she has only two hands while I was waiting for my food for about 20 mins and all I did was ask if it was going to be ready soon. Then when I get my food it turns out to be the wrong order and she said oh your going to have to wait because I gave someone else your order and they left already. read more

Slowest McDonald's I've ever been to. There is a man in front of me in the drive-thru that's been waiting for close to 20 minutes. I come here not because it's healthy but because it's supposedly fast. read more

Customer service is fast and responsive. Sanitary problems may reside in this location. Many flies found in the restroom and in the restaurant. read more

they seriously have to get it together here!! my gosh . messing up on my uber eats order .. standing here after work to correct it and customers here are complaining. no good . not even one star read more

I have seen some terribly run and terribly managed McDonald's in my past but walking inside the restaurant of this McDonald's is basically you just going to get a slap in your face I don't even understand why McDonald's doesn't just completely get rid of the entire restaurant concept because they primarily Focus 90% of their efforts on the drive-through and so this McDonald's in Walnut California on Grand Avenue on the corner of grand and Valley Boulevard in Walnut California is exactly one of these types of McDonald's all their efforts are focused on getting the orders out to those who ordered it by the app and those who come through the drive-thru but if you walk into restaurant even if you use the kiosk you're going to be ignored you're going to be treated like a second-class citizen and you're going to get terrible service absolutely terrible service and the shameful thing is that you literally have to go up to the counter like a beggar and you have to beg for your food at the counter and this is supposed to be a completely modernized McDonald's just built a few years ago but you walk into the restaurant and you are ignored and treated like a second-class citizen which is very unprofessional for McDonald's for a McDonald's franchise this is just a McDonald's franchise owned by some Middle Eastern family so if that's the kind of a McDonald's experience that you're looking for then by all means head on over to the Walnut California McDonald's on the corner of grand and Valley Boulevard and walking to the restaurant and you'll be treated with utter disrespect your food will get cold you could have gone through the drive-through 10 times by the time you walk up to the counter even once read more

Its probably the worst service I've been too no common decency handling food without gloves and holding a spray cleaner in the other hand didn't even wash hands after cleaning or put on a food handlers​ gloves. So disappointed with this place hope somebody will make it a better place. this place its in a good neighborhood read more

If I could give the night staff at this place negative stars I would. These "people" that work here should never reproduce. If they were fish, they would probably find a way to drown in water. I don't think the world revolves around me by any means, which is why I'm patient with most people. But these ones here seriously wreak of incompetence. They get your order wrong every time, and can't even remember to put a straw or fork in your bag. Failing on low level task that a goldfish can perform better than these employees is all the validation needed to prove that these employees are not worth $15 an hour. read more

The customer service this McDonald's is totally unexceptable. The managers demeaner was very unexceptable and I had to request a refund and she gave me a immediate attitude. I will contact corporate. This McDonald's doesn't even deserve even 1 star. read more

Today I order regular ice tea and got sweet ice tea after asking the young lady if it was regular ice tea, she confirmed yes it is!!! Not very Happy!!! Come on really!!! After the long drive thru... I refused to go back! Please get it together! read more

Stopped by McDonalds for a quick lunch. I was going to go through the drive thru, but it was packed. Parking in the area is pretty bad during lunch time. I ordered a premium chicken wrap meal and it tasted pretty good. My order came through pretty fast, and I like how they have a sweet tea machine. Overall this is an okay place to eat once in a while, the service is great and they have free wi-fi! read more

At around 12:40 am the lady gave me an impression that she does not want to help me with my order. She never gave eye contact, she was never nice, and it took her a very long time to ask me for my order. Why is this so common in restaurants these days. She is why many people suffer from depression! read more

This is regarding the drive thru experienced I was told to wait by the drive thru crew thinking she was busy with something and after a while a car arrived on the other drive thru spot and got taken care immediately I was like wtf I kept saying hello after that cause it seems she forgot me the when I came infront of her I asked her were you the one taking orders in the drive thru she said yes and told her about my dilema back there and she gave me an excuse of she was dealing with another customer when she told me to wait which I understood but what I did not understand is what about the other car that came in after me why was he taken care first before me the reason is she forgot about me anyway when I asked her, her name she said she won't tell and I told her I'll find out she said she dosen't care what a customer service this person know's so un professional then I went to pick my order and found out her name is MYRA amd I called the manager's attention a simple sorry would have done the trick but this MYRA made it worst anyway to make matters worst my order was incomplete they forgot to give me my cheeseburger for now this McDonald's location does not have my business anymore! read more

The ONLY thing I expect from McDonalds is to get my order right. The drive thru lady had the bitchiest attitude even tho I spoke politely. She first gave me someone else's order and when I told her it was wrong she scuffed and rolled her eyes and gave me ANOTHER wrong order. It took her THREE times to get my two hash brown, coffee, and sweet tea. She got the coffee and sweet tea wrong too but at that point I literally gave up and drove away. read more

Food always taste the same. I enjoy their coffee and big Mac. Service was great. I would definitely recommend coming here for fast service.

Slow doesn't begin to describe this "fast food" restaurant and if the service (waiting for the food) wasn't bed enough there is an employee mopping the floor under me with strong smelling chemicals. The McDonald brothers would be horrified. read more

Been going here often. I checked my bag as soon I got home and I noticed they forgot one of my orders. I was missing a sausage egg mcmuffin. Other than that, my iced caramel mocha was good. Didn't have time to go back and tell the staff. read more

This place sucks when it comes to service. What ever happened to the good old days when the drive thru was fast and you didn't have to wait. 20 minutes to get a big mac and fries. Are you kidding!!!! And too boot there were only two cars in line when i paid and they still couldn't manage. read more

There is no ice cream and horrible service especially for drive through my advice go to a different McDonald's

So I just passed by to this place and the manager or I dk whos the lady was but she was so rude 1st I asked if they accepted Apple Pay cause I don't have my card to or cash and she says yes so She takes my order. I pull up to the window and she doesn't know how to use the Apple Pay and keeps saying my card is declined so i try to tell her how and she can get it so I offered my self to get off and pay Inside cause I want my food. So I this point she's making me wait I don't say anything even though she's making me late to work. So she starts talking to a cook in Spanish telling her omg we don't accept Apple Pay I don't know why I told her yes. Well she charges me the payment goes so through with no problem and fast. Again I have to wait for my food I'm already late to work at this point she says thank i dint answer so I grab my food n leave while I'm walking out she tells the cook in Spanish that I'm ungrateful cause I didn't answer her thank you. She dint know I speak Spanish but she's lucky I dint answer they need to be more careful cause if I was someone els or if I had time I would of argued ba read more

This restaurant is the worst . No ketchup at the counter. No people to take your order, have to use computer to order. Will not go this store. read more

Typical food to expect from a McDonalds Chain. What never seems to disappoint me in this Walnut location is the service. Friendly service with a smile and a thank you. Recommend this location if you are nearby looking for a McDonalds (even though there probably will be another one down the street). read more

Customer service is really bad. I ordered just a burger and a drink through the drive window. After the cashier took my money, she told me "Your burger is not ready. I need you to pull aside so I can take care the next customer." I told her, "Why? I am going through the window because I don't have time to stop or park aside." She is very rude. She told me " I told you so. You must pull aside." Then why would you take my money. How come you don't tell me I have to wait for the order, then I would take my business somewhere else? I wish I could give zero star. Please take your money somewhere else. read more

This area is very nice and the workers are very friendly. Buy the only reason I give them a one star is the fact they had a some sort or infestation of flies around the fountain drinks and ketchup station. I could not enjoy my meal without having lots of flies flying around my table and the table near mines. I don't know how they can let something like that get that far and have customers eat there. Not sanitary and very disgusting. The manager is not doing he's or her job to keep things like that taken care of. Very disappointed and I don't think I will want to go there again. read more