they never ever remember the straws during delivery why do they always forget the straws

This is hands-down the worst McDonald's in Ohio. Consistently terrible for years. They should seriously consider shutting it down and hiring/training an entirely new staff--especially the night shift on 6/26/2026. Waited 30 minutes in the drive-thru for a single Happy Meal with only three cars ahead of me. At minimum, they should warn customers before they pay that it's going to be a 20+ minute wait. Then make people pull up to stop timers. The service was so slow. I could've driven to Norton and back in that time and gotten edible food. read more

I went into the store for an online pick up. As I get halfway to the counter I had instantly slipped and fell. Dazed and confused, I hear a seated customer say she just spoke to the manager because she slipped in the same spot. Obviously she was not acknowledged. I had to complete incident report and the customer that previously almost fell signed as a witness. Upon asking for a copy in case I had to get medical attention (in which I had to). I was told I could not have a copy. I was told I would be contacted...hasn't happened yet!!! read more

There was food on the floor trash on the floor and tables. A bunch of teenagers working there. No milkshakes available. read more

McDonald's - Half eaten chicken nugget on the floor trash - Fast Food Near Me - Wadsworth, Ohio

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We have no problem at this McDonald's location. We always order online through their app then pick up the food. Our order is always correct when ordering through the app and that is a big bonus since I know they have a hard time being correct when ordering through the drive through. read more

Long order and they did a pretty good job forgot one drink but they where fast fixing it. Also, staff were on phones but when it was time to get food they did not disappoint. They were very nice. Ambiance was good. It's a McDonald's, nothing special. And the food was a solid 4 stars not cold but not warm. Also, we ordered a 6 piece and they gave us 10! That upgrade is amazing! Thanks McDonald's! read more

McDonald's - Caseoh and tung sahur - Fast Food Near Me - Wadsworth, Ohio

We waited 20 minutes in the line we went to the first window that took like 10 minutes to the second window 10 minutes two and then to freaking go up to next window, so we finally wait the sassy manager there threw us our food and said leave never done there again read more

It took forever to get our food even when i am a regular customer and have over 2000 points consistently on the app. I'm very disappointed in this mcdonald. read more

Never get what you pay for. Something is always missing, or the quality is so low is not even food.

Lady with glasses and an airpod in her ear on mic was very rude and said they couldn't put the new buffalo sauce on my sandwich. No salt on fries, no napkins, ice in a drink I ordered no ice in very sad days I used to get pretty consistently good service here :/ read more

Best to avoid this disgusting place. Bad food and bad service. Not recommended at all. read more

Went thru the drive thru. Swift customer service as well as super fresh fries. I was asked to pull to the second window and that allowed 2 cars behind me to get their orders and leave. And it wasn't even 2 minutes until they brought me the rest of my order. read more

McDonald's - 2, $5 McDouble meals - Fast Food Near Me - Wadsworth, Ohio

first, my card kept getting declined, then they had an attitude with us. Then they didn't give me my fries and gave me apples, even though I order them. And they gave me a toy that isn't a squish mellow when I ordered a squish mellow and when I went to ask, they said they were out of squish mellows like who is out of Squishmallows like you shouldn't have them on the menu if you're out. read more

food was mid, cold cookie boo. Manager was yelling at customers and employees the whole time. Ambiance: its a mcdonalds.

Happy meal with no burger. Honest mistake but I had to wait 5 minutes at the counter with the happy meal in my hand trying to get someone to look at me. The people here hate their jobs. When I finally got someone's attention, they asked 3 other people who showed zero remorse and looked annoyed. no apology, no expression at all. The food sucks, the fries have sucked for decades now and the final nail in the coffin the service blows. Avoid this place at all costs. read more

Literally the worst McDonalds I've ever gone to. No matter what time I go the wait is unreal. Doesn't matter if you use drive through, go inside, mobile order ahead, drive up...it's ALWAYS terrible. Just waited 40-45 mins for food. Went in asking for the manager name and she hesitated, asking me "why" I wanted her name. Sad. I thought other times I would never go back...but after some time I thought I would try again. Now, I will actually never go back. Short staffed or not, the customer service skills are zero. Take ownership of your mistakes and treat your customers better. PS. Phones were taken off the hook too. So you couldn't even call to get a refund and leave. After brought up to Manager Bianca, she said "oh. I fixed it." read more

McDonald's - This is what you get when you ask the manager for contact information. - Fast Food Near Me - Wadsworth, Ohio

Takes forever to even get my food from DoorDash but the food was good but the fries were really soggy

Got a "quarter pounder", this was 100% a normal paper thin "burger" that was dryer than the Sahara on a stale bun. Absolutely garbage. THEN the oreo mcflurry is just a cup of vanilla with a sprinkle of oreo on top that i watched the worker put on with her bare hand and then wipe her crumby fingers on her pants. I am having the worst day and this was my 13th reason. read more

Managers and staff extremely rude and dismissive. worked here for 4 shifts and quit because of how disrespectful they treated me.

It was so slow it took 10 minutes for a small fry and the workers where moving like a herd of turtles

Seems like every time I come here I have to wait. And it's not like 5 minutes but they've actually totally forgot what I ordered after they pulled me out of line. Now the food on the other hand is typically cold, fries are gross and cold. So tonight I go, already expecting everything stated above, I get my food get home and take a bite into my burger, come to find that it's not cooked all the way through. Really unappetizing. read more

Sloooooooooooow service. I could've cooked my own meal sooner in my own house. I waited in the drive-through line for 20 minutes.

If 0 was an option that is what this restaurant deserves. I deliver for doordash. They always take forever. So when I went in the other evening I checked the screen and of course it was not ready so I went to the bathroom. Upon exiting the restroom I immediately slipt and fell on a freshly mopped floor with no wet floor signs present. 2 employees that were on break just sat there and stared at me. Once I was finally able to get up and retrieve my phone which flew across the room , I went to the counter to confront the manager. She holler to the guy that was mopping and told him to put signs up, turned around and walked away completely ignoring me. They didn't care that I had gotten hurt and made me wait another almost 8 mins. for the food I was to deliver to be ready. This McDonald's seriously needs a management and staff overhaul. read more

Great place with good managers and crew members that treat you like family. I've never had a bad experience here under this management.

they were slow asf took 20 min to get our food never going here again too damn slow

Good food but I bet you make a lot by making us pay for sauce and not giving it to us 90% of the time

Came to this McDonald's for a dinner box 10 minutes till 11 (When they close). They forgot one of the Big Macs so we waited. We clearly needed some help, 11:05 until someone finally opened the window. Then tried to say she forgot to put the nuggets in the bag and it took all of me showing her that I had the nuggets. Please prioritize customers... read more

This place must be doing something right because it is always busy. I like the egg McMuffin and iced coffee.

I was having a hard morning as I work in healthcare and just wanted to say how amazing the one employee Maggie was. Not only did she get my order for me but took a minute out of her day to ask if I was okay and that she would pray for me. It is so important especially during these times to uplift the people around you. So I just wanted to leave a quick review on how thankful I was for that moment. read more

Encountered some Unbelievably rude workers here. Couldn't even handle the rush during lunch hours, definitely will go out of my way to never go here again. read more

This location has always had poor service. New building is a good thing. The old building was literally from the 70's. A highlight actually , to finally have a new updated building but it's apparent the slow sad service is still the same. Quality of food is never good. Filet of fish barley had a nickel size of sauce and the fries were thrown in the bag and all over the bottom of bag. Time after time they have issues w simple orders. Why is it so hard to hire decent help? Drive to Norton or Medina or even the truck stops in Seville and get far better service. Stay away from Wadsworth! read more

The food is just like you'd find at any McDonald's. However in the 30+ times I've been there I don't think a single order was completely correct. Make sure you verify your order before leaving the counter. read more

Made two trips to this McDonalds this week. First one, I ordered two mcflurries. I waited 10 minutes inside (no one ahead of me, but four behind me) Listened to the young girl complain and say she needed a hug from some dude as she cleaned the coffee filters, opened happy meal boxes and whatever else she could do to not wait on me. I finally placed my order and waited as she made the first mcflurry, (she put on the counter, did some other things and finally got around to making the other. She placed it on the edge of the counter towards her and left the area. (she never said a word to me). Both were covered in icecream on the outside which I had to clean off myself. Also why I was there waiting an older gentlemen came in because they forgot part of his order. He said he was done waiting and just wanted his money back! A few days later I go again to use an app on my phone. In drive through lane behind six cars for over 15 minutes. I finally get to order, get up to the window TO PAY and the young man tells me they are out of chicken! He was very apologetic and asked me if he could get me something else, of course I could not use my app so I left without getting anything. If you are out of chicken why would I go through the order process without knowing this. Truly one of the worst McDonalds I have ever been to. Looks like we will be driving a little further to Norton if we want McDonalds. Not even worth one star truly :( read more

We just stopped at this McDonald's and ordered a cheeseburger and sausage egg mcmuffins. The breakfast sandwiches were fine however when I opened my burger there was no patty. There was cheese, ketchup, mustard, and pickles. So basically not a burger. They also said they couldn't do hash browns there. DONT GO HERE. read more

This McDonald's doesn't even deserve one star. Just go to any other McDonald's but this one. None of the employees actually know what they are doing, but they were friendly. read more

So today went to McDonald's for lunch. I don't eat meat so I always get a egg and cheese McMuffin. They have the 2 for 4. I asked for that in an egg and cheese with no meat the lady said that's only for the sausage egg and cheese. And wouldn't let me have the deal. It didn't make much sense why I couldn't get it for 4. I'm getting les food for more? read more

Count on your food to be wrong in some way. The last time we stopped there we got breakfast at the drive thru. I checked that everything was in the bag, and off we went for our out of state trip! Once we were about half an hour away we began eating breakfast. We discovered the sandwiches were burnt. We didn't bother finishing them. read more

They constantly forget things or give you the wrong food. The past two times we've gone I've received sweet potato pies instead of the apple pies I ordered. I received a single quarter pounder instead of the double quarter pounder I ordered and paid for. My kids meals are almost always wrong. The fries are normally room temp and only about half full. We travel a lot so I've eaten at a lot of fast places in several states and wowwww, this one just sucks! read more

Perhaps the most outdated McDonalds in NE Ohio and don't even bother with the bathrooms. An embarrassment to this city. Avoid!

The patty on my double quarter pounder was burnt. train your employees better. everytime i come here im either missing something or my food is terrible. worst McDonald's ever. read more