We stopped on a whim. We were road-tripping on the coastal route to Pennsylvania formChristmas. We places our ordered fairly quick and received our order fairly quick as well.'customer service was fine. No issues there. But, when we got our order we were missing 2 cheeseburgers. I have come to the conclusion that all McDonalds are pretty much the same. Food is meh, service is good at some but not at other, ice cream machines are generally "not working", and orders are only right 50% of the time. Has it always been like this and I am just noticing it? Did they ever take pride in their food and service. Or have I been hooked on Chick Fil A to have a higher standard? read more

The only reason I stop in here is because it's on my way to work and I happen to be craving a particular item, but even that's not going to cut it at this point. Fast food it is not. Came into the lobby and ordered via kiosk. Even as the only one there (admittedly, drive through was active), it took close to 10 min to get my order. Unbelievably slow. Not only that, but this is my second time in two days coming by. Yesterday, nearly two hours after the lobby was supposed to be open, I was told (rather rudly) that it was still closed due to lack of workers. For the prices McDonalds charges, it's just not worth it. Don't waste your time. read more

Went to the drive though for a late meal. Wait was quite long even though it wasn't that busy for a Friday night. Spent over 20 minutes waiting before getting my sandwich. Can't really be called fast food at that rate. read more

Took me an hour to get my food. Order was still wrong and had to wait longer. Just go to a different location.

Literally sat in the drive thru for over an hour. I had already ordered and didn't want to leave, but they were so slow that it took over an hour to get my food. read more

Stopped for an ice cream and I've gotta say -- cleanest bathroom in any McDonald's I've ever seen! Way to go team!

Ordered a mcdouble meal...got a pickle sandwich. What the heck. How do you forget to put the meat on a burger?! All I said to be different about it than usual was NO ONION. Where was the confusion?? read more

McDonald's - McDouble - Fast Food Near Me - Virginia Beach, Virginia

takes forever to take order & take money at the window. terrible customer service & had to call for them to come to the window.

They gave me 9 nuggets instead of ten and the chicken tastes weird. It also took forever. Disappointed

"Fast" food. Should not have 5+ cars parked waiting for over 15 min. This review requires more than 85 characters. Trash.

If I could give them zero, I would. How is this franchise owner still in business! I had to cancel my order for two hotcakes with sausage because it had been an HOUR AND 15 MINUTES. Please, fire your staff and hire people who actually care. This is ridiculous. read more

Kiosks are confusing no proceed to checkout button just constant upsells. Employees treat register like a disease. You have to ask for ketchup and salt. Used to be quick and easy but now I think they want to force you to the drive through. read more

Was really our go to place for Kids Meals. Decided to go here for the adult happy meal today. Paid $15 for it and didn't come with a damn collectible! I'm fumed!! I want a damn refund or my damn collectible! Do better McDonalds! read more

McDonald's - a box of food with a price tag on it - Fast Food Near Me - Virginia Beach, Virginia

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Abysmal service half the people working here including the manager can't read their own printout and deliver what is on it.

Can't even make nor let alone do a simple order. Still ended up getting it wrong. Overall, terrible service. Do not recommend. read more

The location of this Mc Donald's is very convenient. It's located on North Hampton Blvd in Virginia Brach. The location is everything and it's a newer establishment but.... due to the prime location they are normally very busy especially in the morning. Inside and drive thru is packed. This location has been renovated and has cool tablets attached to some of the booths which makes this location my sons favorite. Today the drive thru line went pretty quickly and I thought Wow today will be a great experience until I realized that the 20 price of nuggets seemed stale and old. Even my 10 year old agreed and normally he wouldn't complain. Upon asking for a fresh batch I was advised that I would have to wait and to pull into a reserved drive thru spot. My server did not seem too pleased. Your facial expression and body language seemed less than pleased but we want fresh nuggets! My experience here is a hit or miss. I do like that this location will make nuggets for breakfast. They are not readily available but you can order them. I have even ordered them over the phone for breakfast and picked them up thru drive thru. Not all Mc Donald's will accommodate nugget cravings for breakfast. Apologies no pic of old nuggets. I returned them before being able to take a pic but the fresh ones were piping hot and crisp read more

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Don't come here. Everyone was polite but the overall service is horrendous. We made our order, paid and they asked us to pull in the "C" parking spot. 5 minutes goes by, then 10. The people on either side of us in spots "B and C" left their cars and went inside to see what's up with their orders. 5 minutes later they come out with bags and drove off. We are now in the 20 min range. In the meantime, people are coming and going through the drive thru. We finally went in and canceled our order and asked for a refund. It's an extremely disorganized location and not worth anyones time. read more

McDonald's - Spent 20 minutes waiting for food. Not a good location unless you want to wait. - Fast Food Near Me - Virginia Beach, Virginia

Employees say nothing to you as they had you your receipt and food. Then they forget your bun in your burger. Or maybe they did it on purpose since I said "hi" and "thank you". Silly me! I didn't realize this place is staffed by aliens from the planet: Backwardsassservice IV! read more

McDonald's - Quarter Pounder with Cheese minus bottom bun. - Fast Food Near Me - Virginia Beach, Virginia

We came here to get dinner on our way home from a trip. There was no one inside but, we still had to wait to get service. Unlike other fast food joints in the area, this one had an open dine-in area so, we could use the rest room. When we went the restaurant was busy and the staff was slow and short tempered. Not my best experience but, not the worst either. read more

I give this place a try now and again, but regret it most times. So why a 2 star, because they are that inconsistently good. That's right, they do have redeeming qualities that puts them above a dreaded 1 Star. Most often I hit up the drive thru for a coffee which they seem to handle. But if it's more than one item it often throws them off, but not always. Remember inconsistency is this stores hallmark. So yesterday my son wanted a 10 piece nugget. But the woman taking the order insisted this was a new item and charged $10. We went back and forth for a few minutes and I said ok. When arriving to the window I asked for the supervisor. The female manager quickly realized that the order was for a 10 piece nugget, $5. They do have a new item chicken item and apparently the cashier was hell bent on me trying it. The order was corrected and thank you to the quick on her feet manager. Arrived at the second window to a hot 10 piece chicken nugget as ordered. Why is life so hard? My son said were tasty and believe it, or not they have made them more healthy. I still rank this particularly McDonald's as one of the worse in Virginia Beach and darned if it's not in my typical path to the highway. 1.5, rounding up with the food and drink items typically fine. The service does not often even register on a 1-5 scale. Of course I will be back, I love this store. read more

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Waited in the drive through but it took very long about 30 minutes and there was just 3 cars in front of me! Food was good but I was too hungry and car sick that I didn't enjoy It much. But DAMN it's the closest McDonald's to me .I will be back to see about It read more

It is McDonald's so the food is pretty bad. The people working the drive thru were courteous. The chicken sandwich had zero crunch and the bun was a flat mess. The double burger was another flattened poorly assembled mess. The fries were soggy and half cold. Now I remember why I have not had McDonald's in a decade. Why do they charge so much? A single chicken sandwich was more than double the cost of a double cheeseburger. read more

Decided to give this location another try after a very bad experience 2 weeks ago. Went through the drive through and placed my order. Was told to pull off to the side and wait for my order. I got out my car at 11:45 and went inside and was greated by a very rude African American worker. I said I was looking for my order she had bags of food with no receipt on them to know what was in them. She asked me what I ordered then she went into the bags and started opening up the sandwiches and touching the fries. I stated I wanted a refund and the manager came and gave me and 6 other people refunds. This is the last time I will go to this location. This location is the worst location in Hampton Roads area and I recommend people do not eat at this location due to poor customer service, leadership, management and no QA process. A QA process needs to be put in place at this location. This is the 4th time I have waited over 30 minutes to get an order. Unfortunately after the worker was opening up the food items in the parking lot I requested a refund. I dont know whats going on at this location. But they need to get it together. Totally UNSAT! read more

If you like your food with a side of overly strong, cheap perfume sprayed on it by whoever was working the drive thru than this is the McDonalds for you. We could barely take 2 bites without being sick to our stomachs today. The smell was so strong it was like we spilled a bottle of dollar store fragrance in our car. This location is also expensive AF. Never again. Get your shite together! read more

For the morning crew, honestly one of the best customers service I've experienced out here, every other place the employees always have nasty attitudes as if they're forced to work there. The morning crew are so welcoming every time with such a happy attitude. read more

I love McDonalds, but this particular restaurant is a fat NO to me. This will be my last straw, I am NEVER ordering from this restaurant ever again and you should not as well! I have ordered from this restaurant NUMEROUS times and nothing has changed since. Whether its picking up inside or curbside, the service is always too slow and I NEVER get my food on time before my break is over, im always having to wait 25-30 minutes and Im always the last one, the workers who is working drive-thru seem to get their food to the customers before me, and here I am thinking curbside pick-up is gonna be a lot faster than drive thru and the fact that I ordered something super small thinking it will be out in no time, I was wrong. How can a medium fries, and 6 piece McNuggets take 30 minutes to prepare and give it to the customer?! I do not have time to walk inside and ask about my order and watch them squirming around about an order that they may have gave to the wrong customer and possibly have to redo my order again, I will not do that especially when I only have 30 minutes of my break time. Never in my life I have experience this many issues with a single restaurant. read more

Looking at the past reviews and upon the updated McDonald's I walked into..thank God for their fresh renovated modern appeal. I'd say the place isn't as clean to my standards but then again, it's McDonald's. I rarely eat McDonald's these days. Just a quick restroom run and quick bite. The restroom sink had mildew stains on the sink. I'd admit I was expecting worse of a restroom compared to other times I've been to McDonald's. It wasn't horrible. Renovations and modern look is nice along with the instrumental music in the restroom. The maintenance and up keeping of he employees working here is subpar standards. But I'd say I like the modern decor and the flat screen TVs. Wheel of fortune was on the tv and It makes the dining in experience worth it. They have regular seating and also bar style seating. I did not see any iPads on the tables. It was pretty empty for dinner time on a weekday. read more

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This is an excellent late night stop, but don't be too out of it to check your order. They move surprisingly quick for a late night bite, but the line wasn't very long. The fries were hot and fresh, and the chicken nuggets were warm with a fresh crunch. It satisfied the late night munchies, but not without upsetting my boyfriend who needs his sauce to make a sufficient McDonald's run. They unfortunately forgot all the 4 sauces he ordered. It was 100% on the receipt, so I'm unsure how they managed to do that when it wasn't even busy enough to warrant omitting the small stuff of a drive-thru order. They provided us 1 single ranch sauce for an entire 20 count order. Yikes. Another fast food location where you must check your order upon receipt of goods. The service was quick and easy, but never trust that it's accurate. It's pretty easy to maneuver through the drive-thru. I can't speak for cleanliness inside, but I would be back if ever getting back to my friend's house so late via highway. read more

This is a SLOW, very slooowwwwww food restaurant. Not fast food. We have been there at lunch with 10 cars inline and breakfast with one. Doesn't matter. It takes a VERY LONG TIME to order and receive your food. Other than that it is your typical Mc Donald's fare. read more

Not open 24/7. Always has staffing issues overnight to where a sweet tea takes 45 minutes to get. They really gotta fix the service here.

i JUST got home from this location. 10/10 experience. customer service was A1! They were very patient to hear my order and VERY helpful. The crew that was working late night did GREAT! Thanks again (: read more

We've been in line for 20 minutes and waiting for a Happy Meal. Pure insanity. Avoid this McDs at all costs!

The way the employees treat the customers is no bueno I got yelled at because I said hello. When asking for a refund the staff was laughing about it and the owner/manager never apologized for the incident. Just straight trash read more

Pulled in parking lot at 12:07. Drive thru has two lanes, both back up to street. I parked and went inside to order to go. Six people waiting for their order. One person ordering and one person in front of me. Employee taking order is having a personal conversation about her lipstick (what color it is, where she bought it, etc...) She looks up at me and I rolled my eyes. She knew I wasn't happy but she could care less. When it was my turn to order (it's now 12:14) she began to say how tired she was and that she had just woken up. By now you can imagine I have realized what a mistake it was to stop here for lunch. And then she checks her personal cell phone right in front of me. I received my order and left at 12:35. 21 minutes to get a regular menu meal, no special order. As I was standing around all that time I heard the order taker comment to several customers how busy they were and how it wasn't right for anyone to become upset. In my opinion they were not any busier than any other McDonald's I have been in at luchtime. In fact, they seemed to be less busy than the location on Virginia Beach Blvd. Apparently this girl missed the part about FAST FOOD and CONVIENCE. Terrible service which caused me to be late. I'm also putting in a call to the McDonalds hotline, for all the good it will do. If you are the District Manager and you are reading this you really should do something about this horrible service. read more

Found a fly in my drink after waiting 15-20 minutes in the drive-thru, so this is probably not the McDonald's to go to all around if you're going to one. Absolutely disgusting. read more

McDonald's - Fast Food Near Me - Virginia Beach, Virginia

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I would have given 0 stars if possible. Food lousy and 10min wait in line. . , read more

I don't like writing bad reviews for establishments because I've worked in fast food restaurants and I know that I can be a difficult environment but I will never come back to this spot in particular. The food I got was still frozen, the workers were extremely rude and hostile. They clame that most of their machines are not working which I understand, but I don't think machines break every week. I used to really enjoy McDonald's but after this experience I much rather not go here. read more

They stink at math. I got shortchanged because they couldn't figure out the three extra cents I gave them so I wouldn't get a boat load of pennies. This is the second time this has happened. read more

If I could, I would give zero stars!! Terrible unfriendly staff! I ordered 2 mcdoubles no pickles sub Lettuce, small coke and a medium fries. I also specifically requested fresh fries. I pull up to the cashier and pay. I notice they charged to sub lettuce..cool no biggie. I pull to next window for the food. They tell me to pull up and they'll send it right out. At that I point I requested that they make sure there's ketchup, Mayonnaise, hot mustard and big Mac sauce. The lady looked at me...rolled her eyes and said sure. Literally 20 minutes pass before they finally deliver. I figured it's the fries..it'll be fresh..it'll didn't even notice it took that long... turns out..the fries are barely even warm!! No bullS**t...yes I sent it back...4 min later I get my hot fries.but by this time the other food isn't as hot as it was..any ways. Go to the hotel and guess what..they gave me the wrong fuc*ING order! I call and rude Nicole answers. I say good evening Nicole how are you. She says "fine".....to which I replied well I'm frustrated thanks for asking..can I speak to the manager! Manager get on..I ask for his name and he says "who are you"?? I said a customer...what's your name? He hangs up on me! Long story short I'm going back tomorrow to get my refund..check pics..time stamp on screen shot..and time on reciept Oh I called back and finally got a name..mr.Davuus..if that's really his real name..either or I'm also calling corporate. Terrible terrible customer service..and just over all rude..the staff of course..they have a lot to learn from chic fil-a. Which was my first choice but unfortunately for me they closed..yes I was there at 10:03 :-(..... read more

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Ordered this and received one sausage egg and cheese on a biscuit. Fine, they forgot the bagel whatever, than I got 2 biscuits with a little sausage. Ggs only read more

McDonald's - Fast Food Near Me - Virginia Beach, Virginia