As far as McDonald's go, this one is just an average run of the mill location. With that being said, I ordered a McDouble and chicken nuggets and they were fine. To explain, the McDouble was tasty and was made correctly. On the other hand, the nuggets were definitely left out because they didn't taste fresh at all. The food was serviceable, but could have been better. However, the best thing about this McDonald's is that it is open 24 hours a day. It's one of the few places open when you need to grab a bite to eat at night. At the close, this is an average McDonald's location, but it is open 24 hours a day. read more

McDonald's - Chicken McNuggets - Fast Food Near Me - Troy, New York

The food was okay and they yelled at the customers and it took 30 minutes to get are food do not go here unless you want to wait 30 minutes to get your food read more

I don't understand why the apple pies are dried up. It doesn't matter what time of the day. They warm but dried up . read more

I happen to be visiting in the area and needed a quick vanilla milkshake fix. I'm not fan of the cardboard straw which leaves a taste that I don't really like. I used drive-thru and it was a long wait even though it was a single order. But overall acceptable for this chain. read more

I ordered breakfast from here and both sandwiches had GREEN moldy eggs on them. Disgusting.

This location has absolutely perfected the art of crappy service. They're experts at - Consistently messing up even the simplest of food orders, - running a cash only business at night, just for your convenience. They even go over and beyond, to ensure that mobile orders don't work. - training staff to always be discourteous to customers, just so we can experience all their hard work. They definitely deserve an award for the WORST McDonald's in the capital district area, and that's saying something. read more

McDonald's - Weird looking Double Bacon Quarter Pounder with Cheese - Fast Food Near Me - Troy, New York

I'm it's alright once said by a cupcake a customer said,....,... The food had everything on it but I ask for keckup. It was clean

Inside is filthy. You have to go to the counter and yell to get counter service. Do not go inside.

This is why normally I do not get food at this McDonalds. Almost every time I get something here they screw it up. I've contacted the corp and the manager and even when corporate contacts them nothing changes. These are the large and medium fries I ordered and how they came. Funny, looks like 2 medium and one in a large. read more

McDonald's - Large and medium fries as came - Fast Food Near Me - Troy, New York

Food is McDonald's, you get what you pay for. Workers are extremely inattentive and condescending. Have waited 20+ minutes for orders on multiple occasions without remorse from the staff. Managers are extremely unhelpful and disorganized. read more

Ordered a cup of water at the self-serve screens during a hot summer day. The worker told me I have to pay for the cup, even though I already ordered it and it was free, and tried ringing it up as a soda drink. After I politely asked why, the worker proceeded to give me a sour attitude, cursed me out under her breath, and told me she's not giving me water as she left the counter and went to the back. Very unprofessional. read more

This location has obviously had some issues according to the sign that says "no refunds" on all of their windows. I went through the drive through and I asked for a coffee drink. I guess the order taker didn't understand what I wanted, and started asking me questions about what type of coffee drink I wanted. After a few questions, I thought that we got it right. When I got to the window to get my food, I was asked what I ordered (shouldn't they have known?). I had to repeat my order and explained the coffee drink situation. While a team member was making my drink, the order taker came over because the drink they were making was different than what she had indicated on the receipt, even though I thought we communicated what I wanted in the first place. It was a very strange and confusing situation and they also took forever. I was the 2nd person in the drive through and when I drove away, there was 5 cars waiting to go through. Not a recommended place to visit. read more

One of the best Mc Donald's I have seen so far. This place is open 24 hours It is also one of the most convenient place for snowboarders/skiers to get breakfast before heading up to the slopes and a quick meat after heading back from the slopes. read more

It's Tuesday 11:30pm Sat at the drive through for 10 mins said hello and still no one said anything do not recommend left to go to amante's around the corner for quicker n more friendly service #AmantesOverMcdonalds read more

What a great McDonald's! Staff is super friendly and customer oriented! Service is fast, burgers are hot and to order. And super clean & new!! Shout-out to the general manager Ruben Gonzalez for getting together a top team of employees! And thanks for the contribution of hamburgers to Sidewalk Warriors Troy for those less fortunate, many without cars, in downtown Troy! They bring on the burgers, a valued partner in fighting food insecurity! read more

I admit, McDonald's isn't remotely close to fine dining, but it is cheap, reliable, and *generally* something that is pretty fast. Not this location. Being the closest fast food to RPI, it's convenient. Every time I'm at this location, I say "never again", yet I return 6 months later in hopes they've improved, only to repeat this process. I have been to hundreds of McDonald's locations around the world and this easily ranks as one of the five worst I have visited. Actually, no, it might be THE worst. Yeah, it looks modern, but step inside and the dining room is filthy. Floors tend to be wet or sticky. The speed is anything but, with 15 minute waits for cold food not uncommon. Half the time, I end up sending it back because my order is wrong. I could make the burger and fries myself in less time than it takes to place and receive an order here. Ray Kroc would roll over in his grave if he found out about this place. Let me tell you a little secret: there's another McDonald's a few miles down the road next to Walmart. Go to that one. Even if you spend an extra 15 minutes driving, you'll probably get your food faster AND have a more pleasant experience. read more

A little to passive aggressive the person was at the drive thru. I said I wanted to view the menu for a second. Never heard from her again after repeated hellos. I didn't expect too much so I wasn't too disappointed. Went somewhere else and got a better egg muffin. Case closed! read more

Honestly, I'm not from the area but this is probably the best McDonalds I've ever been to. Used to the usual horrible conditions and low quality food but this place was surprisingly clean and had decent food. Service was fast and nice. read more

I went through the drive through, which seemed to me to be designed by the same person who created that Marble Madness game with the wooden box and lots of twists and turns. Despite the jarring wake-up just getting my food, my biscuit sandwich was prepared just fine. I just wish it was more convenient to get in and out. read more

Terrible place don't go here. Took them 20 minutes to get my food, then they lost my order and I had to give them my receipt. I didn't think it could get any worse, but my spicy crispy chicken sandwich was very very undercooked and I had already left so I threw it away. The only good thing about this place was the very nice lady bringing the food out when they made me pull forward. read more

Not a friendly McDonald's at all! Waited 6 minutes before team member informed us they had no pies! We told her we will wait the 12 minutes for them to bake and the worker walked away and didn't return to the front for a few minutes. No sense of urgency to come greet any new customers at the front counter and seen guest walk out. Still waiting on them pies...... 16 minutes here! They got the one star for the free WiFi to make this post. Order was placed at 7:49PM and after waiting for 30 minutes I question the employee about the hold up. The excuse was "the pies were to warm and they keep breaking." Yet, just seconds before someone else get pies that ordered well after we did. We wait 7 additional minutes for them to finally process a refund. Time to get it together! read more

Been treated very badly by the manager. They have nothing I ordered but didn't tell me before hand and refused to refund. So I said I want chocolate chips Frappe instead, no chocolate chips. What about strawberry banana smoothie, nope, don't have that. Okay fine, I asked for two apple pies, the manager asked me if I want four, 2 for $1 so I can have four. "Sure" I said, she went to the back and grab me 4 cold apple pie from don't know where. ?????? Are you kidding me?? read more

McDonalds in the Cap Region is not a great place to go. It does what it needs to, but I've been here a couple times and the ice cream machine is always broken. The people here are busy, but the employees often have short fuses. McDonald's, McDonald's, I've enjoyed you so long, But when you fail me, I feel so wronged. No ice cream in sight, And none in the future, Trying to dry up my tears, But these wounds can't be sutured. Away, I'll go, Seeking greener fields Hopefully Burger King Can give me better feels :,) read more

One of the 2 McDonald's that I've passed on Hoosick. It's newer and the decor, seating, and tables are modern and actually beautiful. Not a typical McDonald's. McDonalds' food will eventually kill you, but if you need a food and pee break before heading on the highway to Vermont or back to NJ, it does the job. read more

Who honestly writes reviews about fast food restaurants!? Since other people have I suppose I will stoop to their level and submit to peer pressure and conform... This restaurant has satisfied a few late cravings, and a few hash brown cravings. I don't have anything negative to say since the consumer knows what they are getting when ordering from a commercial fast food chain... The service is actually quite good although I complimented the drive thru kid on his customer service skills and he seemed confused.... He didn't understand by me saying "I just wanted to commend you on your customer service skills" that this was a compliment and he responded "uhhhhhhh have a good day?" Haha! Anyway- review over. read more

I've been here a few times because it is a block away from where I stay when I visit Troy and some days, I'm just too lazy to walk 15 minutes downtown. Needless to say, I'm surprised this franchise is still open. They have never, ever gotten my order right. Ever. The very first time I went, I ordered a mocha latte and they simply forgot about it (not sure how that happened since they should've seen it on their screen some time in the 15 minutes I stood there). Another time I ordered a McDouble and got 20 nuggets instead. Not exactly sure how that was misheard. Another time I ordered a McChicken and got a McDouble. If my orders weren't valuated at $2 and replaced with equivalent or greater meals, I would have stopped visiting a long time ago, convenience be damned. The cashiers are friendly enough, but everyone in the kitchen needs to be replaced. Their drive-through is busy and I'm guessing all the effort goes into that. The interior is well-lit and has a "cafe" area with fancy-looking seating. Unfortunately, the seating is hard and the tables throughout the restaurant are cleaned very rarely (the two times I sat in, I have to take a napkin and wipe off the tabletops). read more

This might be the absolute worst McD. It takes 5-10 mins for a coffee the French fries and hashbrowns are always cold to lukewarm. They always have an adittude and not a good one. 2 out of 10 and that is being nice read more

AVOID AT ALL COSTS. This is easily, the worst McDonald's I've ever been to. Lots of 'gangsta type' personnel that are usually rude to you. I had one employee refuse to greet me and just stood there staring at me, presumably because I was wearing a military jacket and I suspect he may have thought I was 'law enforcement '. It's better to go up the road to the Brunswick McDonald's near Wal-Mart. read more

I ordered delivery couple times, something is messed up every single time!!! Just ordered a buttermilk chicken, the chicken is 1cm thick and hard like rock. Even my dog wasn't able to chew that shit. Oh ya they also replaced my double pounder w filet o fish. read more

The dirtiest, filthiest McDonald's I have ever seen. Staff was rude and refused a refund after we had waited more than a half hour for our food that we hadn't received. When we finally got the food the chicken nuggets were not fully cooked. Saw a male employee leave the bathroom with out washing their hands. Do not eat at this McDonald's!!!! read more

This McDonalds is very very clean! The servers were very polite and upbeat. Willing to help. Service was fast and the food was good for McDonalds. read more

Order was cold when asked to replace with a freshly cooked one was told you get what you get. Refused refund or to fix order. Mgr not available. Will never go here again. read more

Omg again tried this mcd. Now in a short line for 17 min what the hell. Why can't you fix this problem where is the managers this place is really bad owner needs to know what's going on. Who runs this place awful .last time I will ever go any mcd.know wonder sales are bad read more

I am exhausted having to write a scathing review of a Mcdonalds. Why can't they hire folks that are able to follow simple rules. How hard is it to make a fresh big mac. I ordred the $6.00 deal and received the $6.00 crap. Fries were mildly warm and the big mac was old. I believe it was out all day. After midnight or close to 11p stay away from this place. read more

The waiter really bad! Deliberately making things difficult for Asian customers. One morning of January 2016, I can not forget untill now!!

Open 247 if you're ever hungry at an odd hour and conveniently close to rpi campus. They run out of food fairly fast though.

Walked in to this Mcdonalds and when asked to be helped by a woman with a hair net and nose ring, we responded that we needed a second. When we went up to the counter after a couple minutes we heard the same woman say to coworker "how can i be rude without getting in trouble?" And then proceeded to say "how can i help you?" To the couple behind us and proceeded to take their order even after we said we hadnt ordered yet. Extremely terrible customer service and very rude as far as being a human goes. Wish I would have asked for her name. Food was ok. read more

Laziest workers ever! My hamburger bun was ice cold and soggy in the middle (like water had been poured on it). So gross. You can just tell the workers have no pride in their work and could care less about customer service. read more

Stopped at about 5 pm July 6th. there were no less than 5 vagrants taking up 4 different booths. 2 of them were sleeping on the table, with phones and music players plugged in. Another "customer" was sitting right outside the men's room, and followed 2 different people in there for brief moments and coming out with them each time,(I am thinking drug dealer) he had no food at his table either. if that were not enough, a group of no less than 6 people came in and proceeded to sit themselves at the last available table. They did not buy anything there but sat down and proceeded to dine. Staff did nothing to control the Riff Raff in the place. I am afraid the McDonald's corp. has lost control of yet ANOTHER one in TROY. I will NEVER set foot in that one again. and I will make it a point of telling all my friends. be WARNED stay away! What a shame too. it was a very stylish place when it first opened.Now it looks like a hell hole. Fire the entire staff, Managers too, clean it up, and start again... otherwise, tear it down it will be a dive and drug den. read more