KARL SANDLER STRIKES AGAIN! McDonald's got me again. The worker had the absolute NERVE to give me RANCH when I CLEARLY ASKED FOR BARBECUE SUACE!!! AND THENNN he gave me this nugget which is in the picture down below in place of an actual full nugget. I had ordered a ten piece and was SHOCKED to see only nine nuggets with a "nugget" that was the size of a FREAKING TURD with a HOLE in it. YOU OWE ME MCDONALDS! read more

McDonald's - Coffee & Tea Near Me - Temecula, California

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We waited in line ( drive thru ) for approximately 25 minutes . At 11:23 PM , a worker came and put the cones to block the drive thru without saying anything . When asked , he said " we're closed " ! Hours clearly say they close at 12 AM ???! Horrible customer service . He could have at least been nice . Mason C ... you're not very nice ! read more

Horrible McDonald's let me clarify : Employees are bunch of bratty teenagers working no professional service and working there with snobby attitudes . Food takes forever to get to your car , I literally ordered just large fries yesterday and it took almost a hour . Ridiculous location ! read more

okay literally what the hell. this place is the slowest most lazy place i've ever been to. been like this for years. if it's not their teenage staff being blazed to high heavens it's the heavier set manager who rips blinkers back to back next to my car when i've been waiting for ten minutes already. if ur gonna be smoking on the job at least make sure you know how to lock in. came here one time got told to park in front. got forgotten about and went in after 20 to ask wth?? and nobody was behind the register i could've robbed the place i had to wave someone down as they passed by. food was cold. i was late and pissed. read more

Was burnt and bun was rock hard - meat patty dry and burnt. Blueberry pie past best by date and stale. Worst burger ever and since it was drive thru discovered too late to return. read more

McDonald's - Burger - quarter pounder - Coffee & Tea Near Me - Temecula, California

I have never posted a review before but since I have been waiting for 30 minutes after drive thru and my order came out cold I think I will. This place needs to start all over. I'm sorry to have to say it like that but it's true. read more

You have enough money to pay workers to mess up orders...fix the drive thru screens. Its been 6 months now.

I'm disgusted I was eating my burger on my way home from McDonalds . Once I got inside I realized how undercooked the burger was and now I'm hoping I don't get sick from it. I know there was a recent onion recall with McDonald but wanted to give them benefit of the doubt it was taken care of and the food would be safe. That's clearly not the case . My boyfriend's burger is also undercooked. read more

McDonald's - Coffee & Tea Near Me - Temecula, California

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took 25 minutes to get the food and once they got it and they still missed an item plus messed up my bagel

Wanted a late, late night snack, 2am. Pulled up to the drive thru and ordered 2 10 piece McNugget meals. Ended up stuck in the drive thru for 40 minutes. Cashier said there were only 2 people working. Guess everyone else decided to play hookie and give their coworkers the shaft!! read more

Lack of employees. No employees available to take your order. No ability to get refills. You now have to wave a worker down to get their attention for a refill and they just give you a new cup. Dirty floors and kid area. All the patrons are standing around waiting for their orders because nobody calls out your number. I've never seen a remodel actually make a restuarant worse. read more

Dishonest charges!!! The girl at the "pay window" asked if I wanted to "ROUND UP" the total on my bill and I said NO. She rounded it up anyway to overcharge me for the items I wanted. VERY DISHONEST. Check your receipt if you go to this location. I will never go back!! read more

$4.50 for COLD and SOGGY fries. Do yourself a FAVOR and go across Margarita to "Jack in the Box" for better fast food.

We ordered two large caramel coffees, two sausage McMuffin's and two extra hash browns, they ask us to park so they could "pack" our two sandwiches and four hash browns, they had our coffees immediately. We parked and seven more cars got their orders behind us while we waited. I had to go in finally to get our food that had been sitting on the counter waiting to be brought outside. When we got home the had given us regular egg McMuffins. Not our actual order. So yeah this was not the first time with this location and we have given them the benefit of the doubt several times, but will be the last time for us. read more

McDonald's - Not a sausage McMuffin. - Coffee & Tea Near Me - Temecula, California

I honestly don't know how corporate doesn't come and check this franchisee out!?! So they sent me a free apple pie on the app. Went to get it. Get to the window they tell me they don't have apple pie and they took it upon themselves to sub it with a blueberry pie, which I can't even eat because I'm allergic to blueberries. They said I couldn't substitute it for anything else. It's literally over 50% of the time you can't get what you order here. They were super nice about it but c'mon at least let me substitute it for something I can eat. read more

McDonald's - Worst chocolate shake ever. Worst service ever. No one here give a f@&$! - Coffee & Tea Near Me - Temecula, California

No kiosks we're working. No one working the counter. Should have a sign posted to download the app and order on that in this location. Understand everyone is short staffed, But tons of people working here, just not focused on service. Dining room not clean, Behind the front counter is dirty. Wrappers on floor food, etc. Won't be back to this location. read more

Most disorganized McDonald's I've ever been too. When I first walked in I saw a bunch of hangry customers waiting for their food . I should have taken that as a sign to walk out. I understand that you're in a rush but to just ignore the customers that have been waiting for 30 minutes + is disappointing. They need a whole new team. Nobody seems to be zoned in a specific area . The whole team is just running around looking dumbfounded and carrying bad attitudes . Please take this review as a sign to strengthen your team . read more

Decided to try this location again since I wasn't ordering a Frappe. I ordered a large French fry and this picture is what I received. I basically paid for a large, but received a medium. Was going to call the number on the receipt except the ink on the receipt was unreadable. Thinking they do that on purpose. This particular McDonald's is a complete rip off. I will never go there again, no matter what I want. The one on Jefferson is much better. read more

McDonald's - Large French fry???? - Coffee & Tea Near Me - Temecula, California

Waited 20 minutes for some cookies. Just cookies. Cookies are burnt and they didn't tell me I had to wait for a whole batch to be made.

I think the number one complaint would be service. The woman that always works there at the second window is just rude. I asked for extra sauce, and she asked me "is the sauce in the bag not enough?" Kind of sounded like a second hand insult if I'm going to be honest, it's not that hard to just go get more sauce when someone asks for it. I understand costumer service is a pain, but being flat out rude like that is just insane to me. I honestly felt kinda ashamed for even asking? So I just said "yeah" and drove off, because dang like it was a simple request, and two, her comment made me feel honestly bad about myself. I never write reviews, but I just hope something is done about the service here. read more

Stopped by today to pick up dinner for my family. Employee at the first window made an honest mistake. No big deal we all make em and I wouldn't have been upset about it except when I pulled to the next window the Manger who was supposed to be taking care of the issue starts speaking to me in a very demeaning and disrespectful tone. While repeating the order back to me I misunderstood what he was saying for a second because again no one's perfect and we all make mistakes. After the first time he gets visibly agitated and proceeds to further speak in an even more demeaning way. Yes he had to repeat the order again because he was saying it in a different way than how I ordered it which is no one's fault per say however as a manager of a company that provides customer service, rudeness and disrespect should never ever be tolerated or excepted. Especially when the customer was nothing but polite and respectful to you in spite of the mistake made on YOUR end prior. This man has absolutely no business working around people what so ever much less business being the manager of a customer service establishment if he's going to be speaking to the people who white his pay check that way. Manager, if your reading this review which I know your not nor would you probably even care even if you do end up reading this. You need to start looking into other business avenues because management isn't for you dude! Also you should be happy and appreciative you even have a job in times like these. My advice to you is to stick to your work with a smile and get your job done and leave your nasty feelings and attitude at home! Or take a hike! The last straw was when I went in to notify the employee about him I asked for the managers name and he wasn't willing to give it out as he said " I'm not sure if he's willing to give out that information" are you kidding me?! You guys are employees at a place that used to wear name tags for crying out loud! Needless to say McDonald's needs a huge overhaul in the way they train their workers. For anyone wondering which guy it was I don't currently have a name but he was the manager with his hair in dreadlocks working the evening shift. read more

Terrible service and long wait time. You're better off going to Burger King. Don't waste your time here.

This McDonald's sucks ass! It's midnight Saturday morning both drive thru isles were open I was on one side and another car was on the other side, we were the only two cars. They the other cars order and they pulled up I'm waiting. Another car comes up on that side, I hear her taking the order, I'm still waiting. I haven't even been acknowledged. Another car, still nothing on my side. So I just went ahead and went through, told the manager I had been waiting and he gave me some BS excuse hat there was only one person taking orders (smh) isn't there always? And even still it's midnight there was only a couple of cars, wtf!?!?!? This is what $20 an hour and price increase buys??? Service was better at min. wage! read more

If you want any part of your order right this is not the McDonald's location to go to. Asked for a double cheeseburger with bacon, ketchup only and a quarter pounder with cheese no modifications. Ended up with a McDouble no pickles and a bacon quarter pounder. Also it took them 5 minutes in the drive thru followed by 10 minutes waiting out front with 3 trips from the food runner to finally even get all parts of the order. read more

No stars just a comment for this McDonald's with the new remodel looks nice but service got worse, no one for customer service you wait and wait and WAIT, then they see you just a moment it seems that drive thur is more important then face to face customers. Someone needs to teach these new employees that all customers matters and if you acknowledge your customers you will have a great business. We need to go back to good old customer service. read more

God forbid you order through drive thru, they always assign you to a parking spot that is taken and then all the orders end up going to the wrong car. I feel bad for the person who has to run these orders out because they have to go to every car to figure out who's order is who's. read more

Don't go here unless you want your order messed up on purpose. The ONLY reason I still order here regardless of having issues pretty much 9/10 times is Bc my kids LOVE this place. I swear to God... something needs to be done with the workers who prep. They're RUSHING. Meaning lots of ERRORS and missing items. I always order nuggets and they ALWAYS forget the sauce. I'll even order it on the side as it's provided. NONE. EVER. I feel bad for doordash as they do credit the customers for THEIR f up. I don't think that's quite fair considering it's not doordash's fault. Manager... if you care but at least a little... please do something about this. It's highly highly irritating. My example was just the bbq sauce but trust... there's been more. read more

Very clean. Great customer care and service. Well organized and fresh warm food. Curbside pickup goes the extra mile. And the staff is very friendly! read more

Their staff is very rude to say the least. Their inside is totally closed so you can only pay using their mobile app or drive thru. Neither of which could I use. When I asked for directions on how to get to their Walmart store and their corporate number, they refused to give it to me, and even called the police on me to leave!!! Seriously! Fuck. This. Place. Do not support places that treat customers like this!! read more

Horrible. Long lines. Slow service. Employees sitting around eating in filth throughout the restaurant. No idea how they pass a health inspection rating. read more

McDonald's - Overflowing trash. - Coffee & Tea Near Me - Temecula, California

Wed. 12:30 I pulled into McDonalds split drivethru. No cars in either lane. lady asked me if i was using the app. I said no. I placed an order #7 for 2 cheeseburgers fries and drink. she repeated the order. I told her that the order screen was really bad and had lots of lines in it. She asked me to hold a minute. As 2 cars pulled up in the other lane, placed their orders and proceeded to move in front of me. Another car behind them began placing their order. so I pulled ahead and moved up to the order payment window who did not have my order?? Nice lady tried to help me, I requested to see the manager, but she did not take my order either. manager came to the window and asked me for my order, I gave it to her, she quickly turned and walked away. I asked to see her again and was told she would be at the reception window. She was not. I was given my order and I asked again to see the manager. I did not appreciate being put on hold andn having 2 almost 3 customers proceed in front of me. I was asked to move my car forward and the manager would come out to meet me. I declined and did not want any more of my lunch break time wasted with their incompetenecy. ill go to Taco Bell from now on. read more

I was kind of upset yesterday when They got my order wrong. Specially when you don't eat meat and you love McDonald's ! We are limited on the things that you can get. I really wish they would consider making a grilled cheese with french fries inside extra pickles and lettuce for us non-meat eaters . Or some kind of beyond or impossible meat please . I would be ecstatic if you guys made non-meat chicken nugget. Hopefully soon read more

McDonald's - Had to go to McDonald's for a sweeten tea and three creamers please. - Coffee & Tea Near Me - Temecula, California

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Terrible service. Orders wrong all the time and you never get your food at the window. I'm so sick of having to pull around into a spot for even the simplest order and then wait another 10 minutes. read more

This place has got to be the future of McDonald's. What a shame to call it fast food. The second time I have been here with the same results. Poor and unresolved. The food prep and EQ area is poorly planned with a bottle neck of employees bumping into each other. Priority is drive through. Don't waste a minute coming into MCD to order. read more

McDonald's - One register. Two Kiask. - Coffee & Tea Near Me - Temecula, California

This location is a huge soup sandwich. Employees are nice, but whatever you do...DO NOT order from the mobile app unless you have a spare 20 minutes to wait for it. This is the only location I've ever seen that consistently takes forever to get orders out. I've seen sloths in Costa Rica move faster. It's redonkulous and an apparent lack of leadership. But I guess that's what kind of management you get when you employ a 23 year old who's still half way to an associates degree. Don't waste your time here. read more

Worst McDonald's I've ever been to. Stopped by on way to Palm Springs and back the next day. Long, slow lines, trash pouring out of every can and staff that just doesn't care. read more

McDonald's - Trash can - Coffee & Tea Near Me - Temecula, California

By far the slowest service at any McDonald's I've ever been to. And its always like that. Always. If I need a McDonald's fix I'd rather just drive to Rancho California instead. read more

I ordered a chicken sandwich and got a hamburger ... how do you mix up something so simple?? And the fries? Where is the salt? Boo read more

Worst customer service i've experienced so far. It was an older lady as the back window was extremely rude and I could immediately tell everyone was under pressure because of her energy. Food was nice :) read more

Don't waste your money or your time here! I don't think people read these reviews, or this particular McDonalds would be closed. They have had their lobby closed since the pandemic. My wife insists on having a Friday tradition with our 5 kids so she buys McDonalds (through the Drive Thru) every Friday. She has asked me to do it 4 times, but today will be the last time I help anyone at this McDonalds! I arrived at the 2-Car Drive through and nobody is in line. I mention that I have an "App Order" and they pause...take a drink...maybe a break. Another car pulls up in the next lane, orders, drives up to pay and receive their food. I'm still at the order speaker. Finally they see my App order (which is designed to speed up your order and hopefully help them fulfill the order correctly) and I move to the Pick-Up Window. After I receive my beverages, I was told to park to await my order. I park and watch the Drive-Thru stack up...and car after car drives away with their orders. So much for ordering through an app! WTF! Finally, 10 minutes later a guy wanders from car to car asking if he has their order, but it's mine. He hands me 3 bags, I run through the order verbally to make sure he has it all and he confirms, "Yep, it's all here." so I drove home. WITHOUT MY DAUGHTER'S HAPPY MEAL! FFS!!! Yes...you're right...I should have taken everything out of the bags and verified that I actually had everything...but I didn't. I called from home saying I was coming back to get the happy meal, and whoever answered the phone apologized and assured that I could go back through the Drive-Thru and get the happy meal, along with free meal vouchers. I went back...waited in the line...got the happy meal, but had NO meal vouchers. What a sham! DON'T WASTE YOUR TIME OR MONEY AT THIS MCDONALDS! IF YOU DO, IT'S ON YOU FOR NOT READING THESE REVIEWS! If Carma actually worked, this restaurant would have burned down years ago. read more