I used to love this place until recently I used the McDonald's app to place a delivery order that I never got. I requested a refund and they told me wait 24 hours to get the refund so I placed my order a second time and received my food the second time paying. Days later I never received the refund and I call back and they tell me their is no reason for not getting my refund but theirs nothing they can do about it, so you can just take my money and not give me my product? That's theft. I'm highly disappointed! Never going to use this app again! read more

They should shut down this McDonald it's nasty just like the food they sell. the workers need hearing aid they got my order wrong. And the fries are plan no salt. read more

Common sense knows it doesn't take 10 plus minutes to go through the drive thru to get a coke . When there is only one car in front of you. After you put your order in . And the parking lot was empty. Not only that they lost my mobile order. lol read more

They took my order fast but there's zero customer service. I got up to the pickup window and they sent me to the drive through spot. There were 5 of us waiting for our order and they brought out food in a different order than when we pulled up. What do you expect at McDonald's? read more

Why is the outlet even open? The last two times I went through the drive-through, the wait was over 20 minutes, and the orders were missing items. When I went inside to get items, there were others with the same issue. The manager was the one filling the order for the driver-through. When she was informed there were items missing, she rolled her eyes and tried to stare all of us down. When I finally got my burger, it looked like yesterday's burger. Today, after hearing corporate McDonald's extended the $5 meal, this location refused to honor it. Same food was almost $12. read more

really long wait time for food. franchise owner or whatever walked in and was in disbelief! ambiance was fine a little clean

I stopped for a for quick snack and it wasn't so quick. No line, lots of people working, social distancing not a problem, no line. I asked for an item from the dollar menu. The look I got back was priceless. You can get a couple of things for $3.00 but no solo items. I ordered a hamburger. It was warm, dressed as expected, but the bun was stale. Simply put, it was as stiff as toast. I gave this McDs 2 stars, 1 for location, it's directly across from where I was scheduled for my CV 19 shot, and it was clean. read more

I went there for breakfast this morning and they only filled my frappe a little over half way and then filled the rest with whipped cream, like I wouldn't even notice. It's like $5 for this crap and they couldn't even bother to fill it, never again. Mind you I have never had this problem at a McDonald's before, ridiculous! read more

McDonald's - Carmel frappe - Fast Food Near Me - Taneytown, Maryland

Verrrrry slowwwwww needs new management!!!! waited 45 minutes for four nuggets, a small fry, and a sweet tea

Worst service area. My brother in law got an iced coffee with water or something in it. Gross! Go elsewhere!

I didn't know Mcdonalds employees hated their job so much. I wasn't even finished ordering and the lady told me how much it was and told me to pull up. Yet alone, I didn't get a thank you or you're welcome in the drive-thru. Just was handed a bag and they closed the window. I've had enough with this Mcdonald's. This will be the last time I come here. read more

If I could give a negative score I would. After waiting in the drive through lane with 5 other cars for 7 minutes without moving a member of staff came out to say they were painting and the lanes were closed. There were no cones blocking, so how are we supposed to know. Next as I go inside and wait in the queue I see 5 young members of staff that look like they should be manning the drive through just talking while the line at the front to order ( which is only being manned by one person) is growing and growing. Avoid this place as they don't care, when I did get my two cheese burgers, they came out cold. I will never come back here, even if I'm starving. read more

Five minutes for iced tea while employees talked and laughed within sight. Really!!! How do they stay in business? I ordered iced tea, unsweetened and after my wait,they handed me a bag read more

Great menu selection, many times the staff is immature and unprofessional. Many orders have been incorrect but it's so convenient of a restaurant that it is still worth going. read more

This must be the worst McDonalds in North America . It consistently disappoints. Orders are wrong ,or cold. This not an isolated incident. Complaints have been made and nothing changes. Do yourself a favor and find a McDonald's in a neighboring town because this one is totally incompetent. read more

In Taneytown is the worst place to get food only thing I recommend is a bottle of water the food is always half cooked or over done the drive through is really bad as well ,I didn't want to give them any stars but guess they got one . I've called corporate about them several times but never change always same excuses read more

Probably the best McDonalds I have been to (most Sundays around 2pm). I don't expect much at this chain, yet they are always friendly and quick. No complaints at all! read more

Ok so its Mcdonalds but there is no excuse for the terrible service you get here. We live in the town and hate visiting this Mcdonalds! They always get our order wrong, we have to wait longer than necessary for "fast food" and some of the employees are totally not all together. Unfortunately it's the only fast food place in the town. The 2 stars are for the fact we actually get some of the food we order! read more

Very very disappointed.......Went to McDonald's in Taneytown, decided to get a sausage and cheese bagel....hadn't had one in a while. Well....I'm just going to say COLD!! And if you call you get "Well just bring it back and we'll replace it." Only thing is like most people in the morning I don't have time to take it back because I'm headed to work. read more

am not going to even give them a second star because it is at least mcdonalds food. But this is the worst fast food customer service I ever experience. And it is EVERY TIME I come into this place. it takes insane amounts of time and it is never right and then after you think they are fixing it it is still not right. EVERY single time I come in it is like that. read more

This is the SLOWEST McDonalds I have ever been to. The fries have been cold on many occasions and I have ordered sweet tea several times in the drive thru and it definitely was unsweetened. read more

If you ever want a reason to stop eating McDonald's then visit this location. You have an 80% chance of the food being cold and the order being messed up. No chance I'm pulling away from the window without checking the bag first! Very few employees here take pride in customer service. Do yourself a favor and stop at sheetz or just go home. read more

the food is what you expect, but the service is the slowest. I have never been to a McDonald's this slow.

Had a horrible experience. Our order was messed up between the order screen and the window. When we asked for the hash brown we were greeted with a very nasty tone and demanded to see the receipt. When we figured out that they had taken it off the order, the woman at the window had a very nasty attitude and didn't even offer to take payment in order to get the hash brown added. We stayed polite the entire time because we understand that sometimes things get mixed up, but were treated like we were trying to steal. Awful customer service and will not be going back again, I guess Dunkin' will be getting my business instead from now on. read more

Be careful in the drive-thru. They'll charge you for the meal if you're ordering only an egg mcmuffin. I wondered why my sandwich-only was $4.12! Crooks... read more

Terrible service and wait for what you call fast food not sit down sat in drive through for 10 minutes for McDonald's and ended up leaving due to lack of the ability to order a sweet tea. read more

Breakfast prices used to be very reasonable but now off the charts expensive. The service is hit or miss. Seems like alot of staff turn over which leads me to believe this is an ownership thing. The store is clean really feel like Taneytown needs another fast food place for competition. read more

though the food is good the service needs a little work. people running drive thru sound grumpy and impatient

Slow service especially at the window. I work about 2 minutes away and only get a half-hour break and sometimes it takes the entire 30 minutes to get served (even when it isn't crowded!). read more

This is the worst McDonalds that I have ever visited. Not one time have they ever gotten my order correct. I have had to make a second trip every single time I have gone. They charge me for things I don't get, and they always leave something out of the order. While they are wonderful at giving me what they left off, I still have to inconvience myself to make a second trip back. Very disappointing...... read more