The food was good in average to large portions. The price was a bit high but I think it evens out with said portions, the service was good and they were attentive. Though of course busy with what they had to do. The overall area heavily leaned into being a firehouse and a fireman's hot dream. I recommend if you're interested in that. read more

We love the hook and ladder sub but today we order two combo meals, the sub had hardly any meat on it and the bill with tip was $45 to two subs. Really pricey for what it is. Jersey mikes had better subs for the money. read more

I like cookie. They taste good. Sandwich good. Pickle good. Bread good. Soup good. Seat hurt. Me smile. read more

Firehouse Subs - Cookie - Sandwiches Near Me - Westminster, Maryland

Good service, good food, excellent attention And employee says welcome I will be back again read more

This location is trash! Haven't been in a long time and won't be back again. First and foremost, the employees talked and carried on private conversations entirely too much. So much so that they weren't able to address the customers and or greet customers who walk in. Then, one of the employees has a massive hickey on his next. Last they were watching/listening to trash tv on their phone with cursing and inappropriate language. All Which is not only gross, but extremely unprofessional. It so sad, because the last time I came the service was outstanding. It's obvious with cheap labor, comes poor customer service. Too bad, because the sandwiches are outstanding! read more

As I said I used to enjoy this place. But, I went there Sunday to get their latest advertised special and they were closed. (The hours posted on the door. indicated they were open.) Very disappointing after a 10-mile drive (each way). I ended up with burgers from a nearby restaurant. read more

Absolutely shameful... I cannot say enough bad things about this disgusting Firehouse Sub. We waited TWENTY MINUTES for three subs to be made with four staff working. There was NOBODY ELSE in the store..... It was the slowest service I've ever had a sub shop. The four guys working talked and goofed off the whole time. Then... the subs were made wrong! I ordered a sub with EXTRA Mayo and received none, making the sub inedible. The bread was sopping wet and full of slimed together turkey. So I wasted my money and time. The second sub was supposed to come "with everything" and it only had onions, are you kidding me?! It was the driest cheesesteak ever consumed. The floors, menus, and soda machine were also so greasy it was a health hazard. This is a shameful, disgusting sub location. PLEASE STAY AWAY. read more

Firehouse Subs - Shameful Sub - Sandwiches Near Me - Westminster, Maryland

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Wow, sandwiches great! Better than Potbelly and way better than Subway. Call to order instead of through 3rd party sites. read more

Firehouse Subs - a fire engine co sign - Sandwiches Near Me - Westminster, Maryland

I waited 20 minutes for 1 regular sub. 3 employees. It's Broke. I see them taking care of online orders but not folks standing in the store waiting to eat. read more

I ordered through the yelp app which is assisted by Grubhub. Was a little weary about doing it this way since one of my subs needed to be a certain way with zero exceptions. I was pleased to find out that the boys making the subs did read my instructions from the online order and made the sub perfectly. The rest of the subs were also made perfectly. The boys were really nice and the place looked clean. The subs are good and different from most sub shops. I love the theme and what they stand for at Firehouse. Wish I had pressed the "double meat" button cause these subs feel light. I can also appreciate a light sub but I really want to sink my teeth into a bunch of meat. I still gave this 4 s since my experience was a good one. Till next time... read more

Firehouse Subs - NY Steamer w/ extra meat = GOOD Choice - Sandwiches Near Me - Westminster, Maryland

The food is great, but they seem to have a problem with inventory. My husband and I have been there multiple times when they were out of cheese or meatballs or something common. Just my two cents. read more

I've never experienced such poor customer service. After I ordered online they called to let me know they were out of salad and I'd have to get it refunded when I arrived (that's all they said), so ok, disappointing but understandable. I got in and picked up the three subs and had to wait in line for my refund, and then wait on the cashier to key in the salad with all the EXACT customizations I ordered (though none were price-altering) before ringing up the refund. Ok it was a nuisance but I should be patient. I got home and here's what I found: 2x turkey bacon ranch, both with no bacon and several missing veggies 1 roast beef slathered in mayo (I remember keying in no mayo but they dispute that) and with missing veggies. But also, the lettuce was nasty, and as all three subs had lettuce, I didn't feel safe eating any of them. Here is a picture of a sub they gave me with a nasty piece of lettuce that is black and slimey. My entire order was completely wrong and inedible. Manager wanted me to drive back for a refund. I didn't want to because I had to figure out a different dinner for my family so he wrote my name down to come another day for a refund. Next day I came and it was a big stink. They had to call the owner for refund authorization. Somehow they expected I should have brought the subs back, because otherwise how could they know I didn't eat them? Ultimately the owner refused to refund the roast beef because they said the mayo was my mistake. The missing veggies they said they were out of, didn't tell me about on the phone but should have (manager admitted), and refused to be responsible for. They acted like it was a great thing for them to refund me two of the three subs and I should be happy. The manager kept insisting that the lettuce was perfectly normal, he would eat it, and they put in a new bag every hour. (I guess they don't realize it gets slimey like that when it's been in the bag too long past its date.) I didn't want to eat the food not only because it was wrong and nasty to me, but also, and especially, because of food safety. When my son found the nasty lettuce I stopped futilely trying to scrape off my mayo and we decided to be safe and throw it all away. Management's philosophy in their actions toward me was "the customer is always WRONG." read more

Firehouse Subs - Slimey black lettuce that the manager defended as perfectly fine - Sandwiches Near Me - Westminster, Maryland

Use to love the subs. Purchased the pastrami one today. Terrible. Hardly any meat never saw any cheese. Pastrami was tough. Couldn't Hardly understand the guy I ordered from. Good English would help. Don't plan on going back. What a shame read more

So I don't understand this organization. We ordered via online and the order was a bit messed up. They didn't add certain toppings to certain sandwiches. When we brought the sandwiches in, they weren't kind about our worries and spoke aggressively to myself and my mother. Whether it was through our error or theirs, we got smalls when we meant to get mediums. When we went back in to get additional smalls to make up for it, they said they didn't make smalls. How is this possible when they made smalls for us not 5 minutes earlier? I get that Covid makes stuff difficult, but this place was not busy nor did we order during a busy time of day. This was like most Firehouse Subs: empty. They eventually "fixed" our order. So not a complete disaster, just not a place I'd ever go back to. read more

I've been to many Firehouse subs but this one falls at the bottom . No ice for drinks, hot water not working in womens rest room, out of pastrami so could made NY steamer with just corned beef, meat in sandwich was very skimpy-sure not worth price paid, person in charge had an attitude. Certainly not going back back again. read more

I don't usually complain about things but this is just disappointing, the first time I came here the food was great. But today was just gross, I got unripe tomatoes that were hard and crunchy. And there was hair in the one half of my sub. I really hope it isn't always like this because I truly like the subs they make read more

Firehouse Subs - Unripe tomatoes - Sandwiches Near Me - Westminster, Maryland

Just left $26 food order on counter in Westminster. Firehouse subs employee making food with mask on chin. Response was: It bothers my nose

Shockingly bad customer service for a company that seems so committed to honor and service. I recently ordered three subs online and a few minutes later, the store called to tell me that they would be closing at exactly ten til nine and I would have to be there to pick up my subs. I was a little taken aback at the unfriendly demeanor of the person on the phone threatening that I had better be on time. A couple of minutes later the store called again to say they did not have ingredients for two of the subs I ordered. They said they would make another sub that was the same price, but I explained that I did not want their suggested sub and instead asked for a sub that I did want. They refused to make the substitution, which left me no alternative but to ask that the order be canceled. I waited several days for my refund of $39.86 to appear on my credit card, but it did not. I called the store to ask about my refund and was told I needed to call back when a manager was there. I called again another day and spoke to Suzanne, a manager, and she said I had to come in person for the refund and needed to show my online order email. I went to the store today with the email and spoke to Suzanne, who told me that they did not see a record of the order and would not give me a refund. I showed them the email online order confirmation but they would not refund my money. I asked them what the next step to resolve this was and was told they would need to talk to the owner and would take my name and number. I requested the name and number of the owner and they refused to tell me. They then walked away from me and would no longer respond. Based on the way they treated me in the store, I have no reason to believe they will even tell the store owner about my refund request. I paid $40, got nothing in return, and was met with hostility when I attempted to get my money back. read more

Awful and rude!!! We used to come here all the time and it's normally great but this time was horrible, from walking in and having the workers be rude and obnoxious to then get every single order of hoagie. Wrong! We were the only people there and the only thing he focused on clearly was policing that my mask wouldn't fall slightly down while being 6 feet away and the only one in the store. Instead of being kind and respectful and just asked to be sure that stayed up. It was mean. they were rude and then didn't even get one sandwich correct. I was super excited and just was not impressed during or after I got home. Whoever they have newly hired is awful. With 6 men not doing anything to then not even get our sandwich right is W I L D. Thank god there is a new hoagie shop to try being built down the road. Maybe they'll hit costumer service out of the park. read more

The Westminster, Maryland store does not want you as a customer if you have a medical condition !!!!!! I was wearing a mask, but because I was not wearing it up over my nose ... BECAUSE OF HAVING ASTHMA. The kid that confronted me was only worried about me pulling my mask up over my nose, even after learning that I have Asthma. First hint people ... be a person, not a sheep, and just follow along, not a robot, and just do whatever everyone else is doing. In fact, the way I was treated was actually against the law .... he is a cutout from a State of Maryland website; WHAT ARE REASONABLE ACCOMMODATIONS FOR PEOPLE WHO HAVE DIFFICULTY WEARING FACIAL COVERINGS? Customers with disabilities or medical conditions who are unable to wear a face-covering must be provided with an opportunity to receive the same goods and services as customers without disabilities or medical conditions. Businesses should engage the customer in an interactive process to determine possible alternative methods of service that would allow the business to keep its employees and other customers safe, while still providing service/goods to the customer. This may include but is not limited to, curbside delivery, allowing pick up of goods by a representative, telephone appointments, ordering by telephone with delivery, or other innovative solutions. None of this was offered to me and in fact, the kid made it very clear, if I do not pull my mask up over my nose I could not be served " it is store policy " Unfortunately, store policy is not law, just like wearing masks are not law. I have been tested and found negative and was wearing a mask. I am not going to totally disregard everything and not wear a mask, and make everyone feel "uncomfortable". That being said, because of all of this there have been way too many self-appointed enforcers step up with a sense of power. Who knows, maybe they don't have much of a life under normal circumstances and this "power" of telling people what to do does something for their morale. I don't know but it needs to stop. JUST LOST A LOYAL CUSTOMER FOR LIFE !!! read more

This rating may not be fair because I never got to try their food. They are supposed to be open until 9 but when I got there at 8:30 there was a hand written note on the door saying they closed at 7 and to come back the next day to get your refund. I guess they had something better to do than their job. read more

Ordered multiple subs and was told this was a catering order. They took care of my order but complained the whole time. I emailed the company and the response I received, "What do you expect?". Love firehouse. So disappointed in this location. read more

I was shocked to see negative reviews of this business on Yelp today. This business is owned by a young black man who is active in the community and has been working to better the Black LIVES of local people in the area. My family comes here often and we have always been treated very well. Please be kind to yourself and others during these troubling times. Black lives matter isn't a slogan but a way forward. read more

Well run store. The staff here is always friendly and working. You don't see them lounging around or playing in the back. All about business and they always seem to be working together well. The subs themselves are decent. For a chain, they're better than most. They're better than Subway or Quizno's, but some of their subs are better than others. In general, all their cold cut meat subs are good. Not so much on things like chicken and tuna salad. After going here a number of times, you must be able to answer these riddles five, in order to escape with your sub alive : Type of sub, size (medium or large), type of bread (white or wheat), fully involved/what you want on it, is it a combo. You will also be asked your name and if you want to round up your purchase to the nearest dollar to donate. That's a lot of questions to get a sub but I look at it as a challenge to spit it all out so they don't have to ask. The real reason I love the place, as I said the subs are above average, is the hot sauce bar they have. They have probably about 20-30 hot sauces laid out for sampling. I usually grab at least 3-4 to dip my cheetos or fritos in and put on my sandwich. I think Firehouse knows that the way to my heart (and stomach) is hot sauce. And as everyone knows, hot sauce makes everything better. read more

DO NOT GO HERE! I've contacted the health department due to my experience on 9/1/18. I purchased three meals for my family and I did carry-out. I got the salad and on the 4th bite I felt something sharp stab me in the mouth. I pulled it out and it was about 2 cm long and .25 of a cm thick and razor sharp. By all appearances it was bone. I called the store and they told me to drive the 20 minutes back to the store to show them the piece and get a refund. So, I did and upon arrival I was informed that I was only being refunded for my salad and not the other meals. Of course my family would not eat their meals after seeing what happened to me. They were grossed out, totally understandable. I spent $28 on food that we could not eat. I also wanted an explanation as to what the foreign object was and they tried to tell me a hard piece of romaine. ZERO chance something that sharp that could draw blood is romaine. I asked for the object back and they refused to give it to me. I hope the health department shuts them down! I have pictures as well. read more

Awful and rude service. My husband had been going here regularly. Yesterday he stopped to get us sandwiches, along with my nephew. After he ordered, the cook or someone not at register came over and told him to pick sandwiches that took less time to make. He said "pardon me" and the guy said in a nasty tone "each one of those takes an extra 5 minutes per sandwich, they take too long." We wouldn't have minded waiting but the way the guy behaved was extremely rude. Who tells the customer what to order?! Needless to say we won't be coming back. read more

The food is amazing!!! I am part of their club card and enjoy getting their deals. The bakery is good and I love their bagels and sweet treats. read more

Ordered pickup via Yelp / grub hub. Even though Firehouse accepted the order and shared the time the order would be ready, when I went in to pick up the order they said they don't get alerts, had to go on the back room to look it up on a computer. THEN they finally started making making my order, but of course I had to wait behind 5+ orders. This all took 35 minutes more than it should of. Firehouse should never have connected with Yelp / grub hub if their systems are back in the dark ages. I will find a different restaurant. read more

Amazing!! My husband and I were there yesterday food was a A+. The customer service was even better. The Manager Melissa was top notch along w/ the rest of her staff. We were also lucky enough to meet the owner who actually helped make our sandwiches and serve us. Truly a great family place. Thank u Firehouse subs for making our Sunday lunch so comfortable! read more

A bit on the pricy side for sandwiches but the food is awesome. Service is quick. Unlimited refills on drinks with endless soda combinations. read more

Placed an order for a few subs for the buddies & I .They were ready at the time of pick up & great tasting.

Second visit to this restaurant, this time I brought my spouse, he ordered the brisket on white medium combo. I wanted the tuna, but they didn't have it on this visit, I ordered the turkey ranch with bacon on wheat medium sandwich only with the works except no onions. I love the pickle that comes with the meal. Yes, it's true, I must agree Firehouse is better than Subway, but not better than Jimmy Johns. read more

Good food and even better service. I was greeted as soon as I walked through the door and was treated with respect. 10/10 would recommend!

Visited this place a second time for subs. Yuck. Over steamed bread left sandwiches mushy. Steamed meat was grey and gooshy with water, cheese component was dissolved. Haven't been back. I think you really need a grill to make these properly. read more

Best Sub Shop I've been to in years! Had the Brisket/Cheddar and it was fabulous. We had a party of 18 and the services was fast and good. Everyone was raving. I will go out of my way for this place. It was a Sunday around noon and it was pretty busy. Neat and tables were all wiped off and fine. We did have to restock the drink counter as it was missing lids and low on straws, so rather than bother them, we just went in the cabinet below and filled them ourselves :) read more

We enjoy dining at the Westminster Firehouse Subs. They know what we order every time we come in. The food is good and the service quick. This store seems much more relaxed than other Firehouse Subs We have been to. Free wifi would be nice but you can usually pick it up from the Verizon store next door. Not much for vegetarians. No good gluten free or gluten sensitive options. read more

Our first Firehouse Sub experience - awesome! The store is clean, the service is good, and the food was very yummy! The owner came over before left to introduce himself and see how our food was - very nice! read more

We love this place. Every Thursday we are here for dinner. Staff is AMAZING expecially the owner. Great to have a business with classic customer service a number one priority. read more

The quality of their sandwiches can't be overstated. However, they take a really really long time to make them. The sandwiches are delicious but stay away unless you're willing to wait 30 minutes or more for it. It's ridiculous. read more

I do like firehouse subs food the only problem I always have is I think the dining room is very dirty the tables are dirty the floor is always dirty and it's really bad by the drinks and the lids if they would just clean it up it would be a great restaurant read more