I wanted to take a moment to recognize Mailene, the Assistant Manager, for the excellent customer service she provides. Mailene was professional, courteous, and genuinely attentive throughout my visit. She made sure everything was handled properly and created a welcoming and pleasant experience. As a retired Air Force veteran, I especially appreciate being treated with genuine respect, kindness, and professionalism. Mailene went above and beyond in the support and service she provided to me, and I truly appreciate the way she made me feel valued as a customer and as a veteran. It is clear that Mailene takes pride in her work and genuinely cares about both the customers and the quality of service she provides. Employees like Mailene make a real difference in the overall McDonald's experience. Her positive attitude, professionalism, willingness to help, and dedication to customer service deserve recognition. McDonald's is fortunate to have someone like Mailene representing the restaurant. Her service and support did not go unnoticed, and I sincerely appreciate everything she did to make my visit a great experience. Thank you, Mailene, for your outstanding customer service, your kindness, and for making my visit such a positive one. Your efforts are truly appreciated! Thank you. James H., Retired USAF read more

Absolutely disgusted with this store and its employees!!! Then after talking with a couple local residents I'm glad I didn't get the food. I pre ordered my food on the mobile app giving plenty of time to prepare my food. Then sat in line forever waiting for my food then once I got in line was told to go wait. Like no that's why I pre ordered cause I didn't have time to wait another 10-15 more minutes. Then tried to cancel my order they said no already started to prepare so I left and tried calling in and was told no and hung up on. So I called back and asked to speak to a manager and she then "same person" gets back on phone and then says get over it it's only 10$ and hung up. read more

WORST McDonald's I have ever had to deal with. It's very unfortunate that this is the closest McDonalds to our home but I can't continue to express my self on how terrible the service is here. They are always getting our order incorrect and every time we go it appears that they are short staffed and constantly switching people. If I could give it zero stars I definitely would. read more

No sense of urgency. Waited 20 min from ordering to get to the window in the morning to pay. The pick up and pay window is the same in the morning. Then they asked us to pull forward, they couldn't give an estimate on how much longer. We only ordered 2 hashbrowns, and 2 sausage McMuffins with egg. No apologies for the wait. No one checks in, had to wave them down to ask. Just employees, walking around mopey and depressed. If you do have to order from this one, try ordering ahead for pick up inside. Definitely don't go through the drive thru if you have somewhere to be. Expect to wait 35 min for your food. read more

What is going on at this location. Ive been to this location 4 times in 6 weeks. Every order is wrong or missing items. Ive been lied to twice as recently as this morning. Ive had to go in twice to fix orders. The manager just stands there like it isn't her problem. I didnt order anything special. All standard menu items. 2 SEC and 1 hashbrown this morning. The girl looked in the bag and repeated the order. Get down the road. No hashbrown. This is lack of leadership and theft. They weren't busy when I got there. 3 cars in a multi windows location. I still had to go to curbside for my order. It wasn't hot either. At these prices it should be perfect. I won't be back! read more

The service here is always bad and slow. Orders consistently wrong or it takes forever to get your food. The crew just stands around, on there phones, picking there nose, with gloves on. You notice these things when you're waiting an hour inthe lobby for your food! Oh and no sence of urgency from the crew or management. Then when you ask what's taking so long, you get excuses. Hey, i get it, we all get busy at work but if you can't fix the issues that make those bad days, guess what, nothing will change. The team work needs a lot of work. They need help, retraining, more staff, i don't know but this place has a bad rep. I really don't see myself coming back. I've given enough chances. I'll drive the extra few miles to the next place. read more

Worst McDonalds in the area. Terrible customer service. Orders are always wrong. When you go there after 7:30 PM they serve the oldest food and always tell you they are out of everything. The apple pies were hard as a rock and not edible. Had to give it all to my dogs and they would barely eat it. Whoever owns this establishment should be ashamed. I will drive the extra mile to a different location from now on. All the others locations are better than this one by a long shot. read more

The lack of customer service skills. Waited in line with no line no customers. Only person to order food. Employees and managers are so busy talking about themselves and not paying attention to customers. One employee saw me and helped a customer waiting for food and never came back to ask me about my order. I waited 15 min standing there. Even with a manager present. Don't bother to come here. Employees are unprofessional, inexperienced and lack social skills. My 11yr old has more customer service skills than the staff. read more

Waited 30 minutes for food while they had a grand total of 2 other orders. Food was freezing cold, service was basically nothing because they'd make eye contact with you and then turn around. Shit cafe they should close. And the floor was dirty as fuck read more

I don't eat fast food often, and today was a perfect reason why. I ordered a 20 piece chicken McNugget. I got home (7 min from the place) and to say disappointed isn't an accurate description. They looked like and had the consistency of nuggets that were cooked sometime yesterday....they weren't fresh at all, and were even cool to the touch. Save yourself the time and money and go somewhere else. read more

When I moved to this area a year ago this location was amazing! Great customer service and fast, fresh and hot food. The service started to fall off after the best of the staff relocated to the new store on Waddell and Cotton. Just about every time I visit the Peoria store it's always new people and my order is missing items or cold disgusting tasting food. Rude and disrespectful young women in the drive thru! I try and call to speak to a manager and either no answer or they are busy. So now I drive the extra mile to the new location to get what I pay for! read more

Soooo is this how the McFlurrys come now?! I ordered an Oreo McFlurry and this is what I get handed and it's not even moved nor is it Oreo it's just chocolate pieces. read more

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Aside from they can't get the orders right, the hygiene of some of the staff is disgusting. One guy looks like he just finished doing an oil change. His hands haven't been washed in days. Come on franchise owner, do better. Health department step in. Update- tried to give them a second chance. Here is the drive thru this morning. I've been trapped for 15 minutes. Never again! read more

McDonald's - Drive thru at 9:50am 3/10/2024. - Burgers Near Me - Surprise, Arizona

There's a new McDonald's in Surprise and opening day was yesterday. Located in the shopping center with Safeway (also newly built). It has a two lane ordering system in the drive thru like most newer locations do. Parking lot is pretty good size and we didn't have any difficulty getting in or out. The drive thru was long so we parked and went inside. The location is not too big, but had a good amount of seating. There are more Oder yourself kiosks than there are employees taking your order which can be good or bad depending on how you look at it. I'd prefer person to person, but with Lon lines it could help. The location was clean and when we received our food service was pleasant. Hopefully it stays this way. There's not much around this area. It is located right off the 303 and Peoria so definitely a quick stop on your travels. read more

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Food is bellow average, staff is friendly,but They cheated me with 2 apple pies not once but twice. I don't know why these kids think they deserve high wages if they can't put any effort in what they do. I feel bad for the franchise owner, I rarely write a review but if I have to hold up the drive thru line to go thru every item in my bag, then you have a big problem me franchise owner. read more

Slow and clueless service. They have two windows for pick up. They use the second to push you off to the side to fraud the drive thru timers. Used mobile order and they pushed me to the second window to wait 12 more minutes. During that time I had two employees ask me what I was waiting for. Then another coming bring me the wrong order. Sucks for being brand new in a new area, it's just horrible. Update; I get home and the order is wrong and no straws. AITAH to think I spend my hard earned, little of if that I have, and expect some simple stuff to be right. read more

Purchased 2 Big Mac meals at 9:15 pm through the drive thru and the fries were stale. Big Mac's were good but customer service was very bad. Didn't get greeted or thanked. They were NOT busy at all. read more

This is the worst McDonald's I have ever seen. It's like they built it to keep people away. You HAVE TO order your food from a kiosk or a phone app, and there is no soda fountain so you have to ask one of the burger fryers to refill your drink for you. I had low hopes to begin with, but this place is depressing. There's no color, no charm, the seats are rock hard. ***There is nothing warm and inviting about it.*** Hey McDonald's, not everyone loves getting their food from a drive-thru. Why do I feel like that is the only option anymore? With all the possible options we could have here in our little corner of Waddell/Surprise, this is what they forced us to have. No thank you! We should have better options than a mall food court, but we are stuck with McDonald's, Taco Bell, Pizza Hut, and probably a Subway before long. Avoid it like the plague and force them to bring something better to our neighborhood. read more

Honestly ; go to any other McDonald's. This one looks nice and is super busy because of the location . The accuracy on orders sucks. If you order your food through the drive through or to go in general, make sure you check that everything is correct and INCLUDED. read more

Update 07/22. Tried to give them one more try due to its proximity to my home. Went through the drive thru - could not get my order correct. Was asked to park and come inside to order. The young girl at the counter was very polite and took my order. When I was handed my food the "manager" threw the food on the counter. I then asked for my drinks to which she replied I am busy! I then asked for a refund to which she told me she was not going to do. I asked to speak with someone else who came up and processed my refund. I find it interesting that their phone number is also now disconnected. Bad look McDonald's I keep trying to give this location a try as it is right up the street from my house but everytime I am disappointed. Our order is never correct, I always ask if they have included the things requested such as sauces and they are never in the bag. Normally I get a sausage patty and a side of scrambled eggs. Today I was told that they could not sell them to me, that they have never sold them like that and I am mistaken. The prices have become to high, you are no longer convenient, we will not be back. read more

Drive through takes just as long as trying to go inside, even with no line. Only to get your food wrong 80% of the time.

The food is good, tastes like McDs. The service on the other hand; the girl giving out customer orders looked lost and untrained. I've already learned to lower my standards when eating at McDonald's, but this was a bad trip. I ordered a double cheeseburger, fries and drink. I received a cheeseburger, single patty, with 2 slices of cheese. I took it to the front to request the correct item. She came back and said if i want 2 patties I'd have to order the McDouble, and that a double cheeseburger is a single patty with 2 slices of cheese. read more

My friend and I went to this mcdonald's location. We ordered 2 spicy mc chicken and 2 mc chickens. Opened the bag and our sandwiches were not even wrapped. Went back around to the drive through, told them our issue and got nothing but dirty looks and another 4 sandwiches unwrapped again. Mayo on sandwich looked bubbly. I will never be going to this mcdonald's ever again. read more

Absolutely worst customer service, i came to this McDonald's to get my grandma some food because she is disabled. I asked for a mc chicken but they told me a mc chicken was a hot and spicy and I wasn't quite understanding why it had "mc chicken" on the menu so i proceeded to ask why is it there? and some other employee had to unnecessarily correct me with the worst attitude, as if the other employee was un-capable of telling me that. Then the original lady proceeded to take the rest of my order with attitude. Then when I went to the window to get my order the food was unbelievable cold. I hated to bring my grandma cold food and also deal with that behavior. See the picture below as it says "mc chicken" so of course I was gonna be confused but they talked to me like I was some kinda idiot. read more

McDonald's - Burgers Near Me - Surprise, Arizona

This pile of crap does not deserve a single star most horrible McDonald's I've ever experienced in my life, just sat in the drive-through for 25 minutes to get a cheeseburger. In fact I'm still sitting here so it will be over an half hour, absolutely fucking ridiculous. read more

Friendly staff. Chicken nuggets always seem to be on point at this location. Sometimes weirds me out that they don't always have the traditional yellow striped straws, but I'll live. read more

Can you do no stars took over 20 min waiting in the lobby to get meals . Terrible service ,

I'm dumbfounded this location is still even open. The close proximity to my house is the only reason I keep giving this place chances. My order is always wrong, whether I go through the drive thru or pick up inside. The staff is incompetent at best. Is there an adult on premises? Corporate needs to do some kind of major overhaul. read more

What a terrible place! This is the worst McDonald's in Arizona consistently everyday. It's as if they try their best to be the worst, and the first thing they think about when they wake up is more ways to not work at work. As a DoorDasher I have begun to decline any and all orders from this McDonald's no matter if they offer 3 times the normal rate. It's always an extra hour and a half wait, and so slow. read more

The workers here are barely working, all the drinks are half full, fries are dead, the taste of the dr pepper was gross, and my large fries were half full, i was not happy about that. Another thing, the workers looked at me waiting at the counter and they all ignored me, all i wanted was mayo. This location is a disgrace to RONALD MCDONALD. :(((( read more

McDonald's - DR PEPPER - Burgers Near Me - Surprise, Arizona

This is becoming very irritating, every time I order from here everything is wrong or missing items, not to forget to mention takes forever. And now tonight when my son got back with my order I was missing two items and called 5 times and no answer????? What you all doing over there. This is unreal, get it together. read more

Man this deserves a .5 for just showing up! Fries were cold as ice and I waited 12 minutes for my Big Mac meal. Got it and the whole meal was cold! I don't think these kids they hire care at all about quality. Don't go there after hours ! read more

Worst McDonald's ever. The worker the food the drive thru suk. Worst ever. Never ever go here.

The service and treatment by the employees at this location is by far the worst we have received anywhere ever. We have given them multiple chances and time to get their issues corrected but they are actually getting worse. The drive thru line doesn't even move, so when we place our mobile order we have to go in every time and it's still a 30 minute wait at MINUMUM for a basic order- today was just an egg McMuffin, hash brown and an iced coffee. Over 30 minutes AFTER placing it online? Really?? And they refused to give us our order inside, demanded we go through the drive thru which didn't move, and then sat there with no one making the order when we got to the window - yet we could see they have people in the kitchen but no one would start making our order. And then on top of all that, they THREW the food at us. Seriously? Who owns this location? This is BAD for the McDonald's franchise and should be embarrassing to the owner. McDonald's should take away this franchise as the owner is not providing any standard of service here. I would give a ZERO or NEGATIVE star review if I could. We will never use this location again, as we have had it and they have had plenty of time to get their act together. What a shame. I wanted to add that the staff is also not up to par as far as hygiene and cleanliness, which is concerning since they are cooking and handling food. Way below normal health standards and this also needs to be addressed by the owner and health safety officials. read more

People doing the curbside suck, waited 15 minutes and then got an attitude when I went inside. Bagel was cold, obviously

Without being petty, this is hands down the worst McDonald's I've ever been to. I tried to give them a fair shake and wrote a lot of the issues off as growing pains from being a new location but they can't seem to get it together. Orders are almost never correct. There could be 50 people in line or 0 people in line and it takes the same amount of time. You could drive a few miles away and get your food faster. Oh well. read more

I waited for 25 minutes in the drive thru pick up parking spot for them to finally come out and tell me they lost my order. Waited even longer for the order and then they come out and forget a sandwich. Finally left 40 minutes later. Also imagine a baby screaming the entire time. Edit: just got home (2 min away) and the food is cold. read more

I usually don't have issues here but the late afternoon crew has been disappointing me lately. Mornings and early afternoon is speedy regardless of the customer flow and they never get my order wrong. I feel like the pic speaks for itself this time. I waited 10-15 mins which was fine because I can be patient for food. It's that they had still gotten it wrong after all that time. lol read more

McDonald's - Read the receipt - Burgers Near Me - Surprise, Arizona

It starts with Management. You have "X" amount of employees. If they don't know what they're doing that's on you buddy. The mangers here need to be reviewed and held accountable. The wait times are INSANE at this location. The customer service is terrible. Bunch of aimless zombies. If it weren't for direct deposit I don't think they would be able to cash their check. This location needs attention. read more

Service was terrible, I asked for cookies... then the guy at the speaker was we don't have any.. so I was like okay. I asked for ores mc flurry and it took about 20 mins to make me one.. Never go there read more