This place is AMAZING. The new McDonalds on Shaw road has nothing on this one. I always get my food on time with the correct ingredients. No chance in missing my flight here. The service is absolutely lovely no one ignores me workers are very kind. read more

I ordered a Big Mac, two cheeseburgers, and two snack wraps. The burgers were fine, but when I took a bite of the snack wraps, the lettuce immediately tasted mushy. I opened them up and found the lettuce was yellow, wilted, and clearly not fresh. It was unappetizing enough that I couldn't finish either wrap. Fresh ingredients are the bare minimum, especially when it comes to produce. I hope management pays closer attention to quality control so this doesn't happen to other customers. read more

McDonald's - Snack wrap with wilted lettuce - Burgers Near Me - Sumner, Washington

See all

38th Street Tacoms McDonald's. Is this how an order of fries looks these days? It's been several years since I've bought McDonald's however I am surprised at my order if french fries. This is not a way to keep their business, unless they're going to reduce their price by 50%!!! read more

I ask for 8 slices of cheese for 8 spicy mc chicken instead of putting it on the mc chicken the put it on the side in a chicken nugget box read more

McDonald's - Burgers Near Me - Sumner, Washington

Service was fast and most workers were very polite! There was one lady named Tiffany who was yelling at one of the obviously teenage employee about having her hands in her pockets. It was 30 degrees out and she was at the window. This woman seemed very comfortable treating her young staff that way, Very concerning! read more

Best McDonald's in Puyallup/in the world. don't think I've ever had a bad experience here. Fries are very warm and taste fresh, I would appreciate more salt on them though. Got the chicken sandwich and it was heaven! Will go again. read more

Look, the staff here is nice they work hard. The problem is the management and the "please pull forward and we will bring the food out to you." I don't know if it some drive window metric or that they don't bin enough anymore, but when your order is the most basic non-customized things that used to take 45 seconds... no I will wait here thank you. Their parking lot is not conducive to this either. There is little room to get in and out with where they have people park. read more

Freaking ass first the employee making my food was a femboy and second they/them put barely any ice cream in my gd McFlurry and I paid for extra fudge and the McFlurry barley hand any and ts took forever ts pmo gng Icl ts McDonald's so ahh. And they forgot our spoons read more

McDonald's - Burgers Near Me - Sumner, Washington

They worker gave me barely any ice cream and forgot our spoons. Wasted our time making us go through the drive thru again and didn't let us go inside. Lakeland McDonald's is a far superior. read more

McDonald's - Burgers Near Me - Sumner, Washington

Really disappointed at the amount of fries I got for large size. The amount was more like a small/medium size. Not sure what the reasoning is for being so stingy on the amount as it's not money coming out of their pockets smh!!! Very disappointed!!!! read more

McDonald's - Large fries more like small size - Burgers Near Me - Sumner, Washington

Say please and thank you-- if I order on the app before I leave my house, don't make me pull up and WAIT FOR MY FOOD!!! You got nothing over jack in the box read more

Inconveniencing customers just so they can keep down drive through times, All for what... who cares, There's NO ONE behind me, I'm not holding anyone up, For my order consisting of two burgers and a drink, Now I have to park my Long bed Chevy 3500 in your tiny parking spots marked for "compact" only vehicles Catch these hands bruh Y'all goofy read more

These kids who work here have absolutely no idea what the hell they're doing. Whoever was being trained I felt bad because he was getting no direction other than to "make sure the lobby is clean" read more

The food was good and hot. The people working were very professional. Unfortunately, I can't give more than 2 stars because they forgot my McDouble and thats what I ordered on receipt. My husband got his 2 sandwiches and split one of his with me for dinner. Please make sure your staff is handing out all items bought because this is the first time I have had this happen at this location. I'll let this go this one time. Thanks for the service. read more

The place was clean and people was nice and polite put the food was not good at all the fry was cold and not cook at all. the cheeseburger was not hot and tasty like water .eay over priced and I am not going to eat here anymore read more

I hate having to leave a review, but it's truly gross. Phoenix, guy working at the window, I saw him make somebodys drink with whipped cream. He licked the top off of it, licked his fingers, and handed it out the window. I wanted to say something but they took too long to hand out my food so. Guess I'm snitching on yelp. Sorry man but that's too much. Gross. Besides that. All of the other workers I've talked to have been great. read more

There's a worker who is super nice and caring and honestly deserves a raise but the manger is a stuck up person stuck working at mcdonald's she is always rude and asked us to leave before we were done eating our food when people were there longer than us. We never get treated with respect and are given are food specially overcooked just for us on purpose. Not sure if it's because we're hispanic because i've seen many people there treated greatly by the manager. I also once place a mobile order with points from the app for an ice cream cone and when u came they said the ice cream will be ready in an hour?? I asked for a refund and they said nothing could be done just replced and i was given lots of attitude. All the teen workers are nice and respectful well trained but the manger causes many problems. read more

This place is really going down hill. Seems like every time I go in lately, they either miss something on my order, or make me pull forward to wait. Today missed something on my order. Sandwiches were falling out of their wrappers, Hash brown tasted like crap and all of the food was cold. I tell the employees and they look bewildered. You don't deserve 15.00 an hour when you can't even do your job. read more

The Fries were cold and had hair in them.. I'm glad I always look at my sons food before he eats. read more

McDonald's - Hairy fries. - Burgers Near Me - Sumner, Washington

Looks like I'm not the only one who has been inconvenienced so this store can get a better rating. Doesn't matter what you order or if anyone is behind you, they ask you to pull forward. Never remembering the ketchup you asked for and I end up getting cold fried on every visit. The "manager" should be fired along with half the staff. What good is a better rating if you have unhappy customers? read more

Found so many hairs in my burger, do not eat there. The manager is not kind or helpful either.

Now I understand why so low of a rating. My husband just brought home dinner and after waiting as a parked car (all to keep your drive through times down) he waited for fresh fries only to get home with them and they are not eatable. They have so much salt we can't eat them. When we called, they want to replace our fries!! Darn decent of you. You should be replacing the meal or giving us our money back. read more

Few times they've gotten my order wrong. Tonight I ordered a double quarter pounder meal and received a regular quarter pounder in a double quarter pounder box. read more

McDonald's - a hand holding a half eaten hamburger - Burgers Near Me - Sumner, Washington

Typically I get decent service from this location. This morning half of our order was shorted, and we discovered it after we arrived at work. We went back and let them know about the shortage via the drive thru, and got attitude! Really? Upon getting our food, we asked they check the bag for accuracy and we were barked at, "I ALLREADY DID...." said the employee. Lately, every McDonalds restaurant I have visited seems to be suffering from a lack of give-a- F. My first job was at McDonalds, and the leadership regionally has been terrible to allow all of this to happen. read more

My favorite McDonalds. Always super fast drive thru. Very few problems with my orders -- over the years. Indoor seating is not great. Besides that-- I'm McSatisfied read more

I ordered breakfast in the morning, two burgers with cheese and egg, and I only got it with a cutlet without egg and cheese. It's a pity that I didn't get my delicious breakfast and I was disappointed read more

Went there for a quick bite and a worker named Luis helped me out when I didn't what to get. He deserves a raise or a promotion.

CRYSTAL (the original cave rock) she single-handedly turned my life around, best experience at McDonald's hands down, promote her pronto.

Been through the drive through a couple times- Crystal on the register is the kindest person. Literally a ray of sunshine- treat her well and give her a raise! As someone who works in customer service- shes a keeper! read more

very kind and double checked our order. came to our table twice to ask if we needed anything else.

As of 2022 the crew working here has astounding customer service and the food is always great. My mother and I are regulars they know us by name read more

Terrible service for a "manager" (Joey) to act so rudely when the customer has been nothing but kind is unacceptable. Maybe you shouldn't be working there if doing your job makes you unhappy to the point that you have to disrespect a customer and make snide remarks I suggest finding a different job. Unfortunately I will be coming again because this is my local mcds hopefully I'm treated the same way I treat all employees of this establishment. Very disappointing. Service has depreciated severely over the past year. If you have the option find somewhere else to eat. read more

I love this McDonald's. Even when there's a long line, they're fast but good at what they do. Fries are pretty much always perfect. These guys know how to run a McDonald's read more

Same consistent rush, as to other locations came out fresh fast & delicious finished before I could take a photo got a cheeseburger & a mc chicken read more

I recently moved to Sumner and went to the Sumner McDonald's and was lucky enough to have their manager Cristie Jimenez serve myself and my boyfriend. She got us through very quickly along with everyone else in line. Even though it was very late at night she was very helpful. She even was a great help with coupons. If you are in the Sumner area and want fast and friendly service go to Sumner McDonalds on Main St, especially when Cristie Jimenez is the manager on duty. read more

I know yes McDonalds is bottom of barrel for fast food so very low quality anyways yes but man how can it be so bad. My chicken burger the ultimate chicken burger had bun so burned it can chip a tooth. Also it was a mess. Why do they sell burned food to people?? This is disrespectful I think. I will never go here again. They prank customers I think with bad food. How else can they explain that. Bad. Burned black. Only eat here if you are so bad at cooking you burn your food worse than this. read more

McDonald's - Ultimate McBurned chicken. Nasty bad food. Taste like charcoal. - Burgers Near Me - Sumner, Washington

this location will allow anyone too make $100 purchase with your debit card and not even check to see if they signed the right name. better yet when you the guest get your wallet stolen and ask how this happen they say contact your financial institution because we have no policies in place to protect you. So if your a thief you know where to get food because they have no policies in place except sign a piece of paper but don't check anything ID,name on the card nothing. read more

McDonald's - does this look like Donyale Postma - Burgers Near Me - Sumner, Washington

Perhaps the world's smallest McDonald's. Stopped by after a round of golf, and found they only had about four seats. Service was very speedy though, even by McDonald's standards. Parking lot was a disaster, so be careful when entering or exiting as cars are all over the place. read more

McDonalds in Sumner, Washington is the worst! I was simply astonished by the lack of customer service at this store. From the initial taking of the order at drive through to both windows. Not only did neither person greet me, but they talked to me like I was an interruption to their day. At the pay window, the lady could not even say thank you or look me in the eye while doing the transaction, it was merely grab my card and shove the receipt in my hand. At the product window, this lady here shoved the bag in my hand and immediately turned her back and walked away. No thank you, no interaction at all. I will never eat here again and I will encourage any friends and family to chose another store as well. read more

Awful first experience, for starters the guy who took my order in the drive through was completely rude and ignorant (Josh). Also missed multiple items I ordered. I pulled up to the second window and asked to add on a item that was missed at the first window and proceeded to tell me he couldn't (Riley the "trainer") so I came in and had to order it. Riley was also very rude to his co workers as he preceded to talk down on them because Riley couldn't handle the very little business the store had at this time. read more