I've never had a positive experience at this location. This older lady was screaming and being offensive to the staff and me. I tried to stick up for the staff, and the older lady said, it's none of your business, straight to my face. I asked one of the employees for her name, and they said it was Mary if I can remember. I'm not sure if she is a manager or employee but she was very rude to me. I had my 7-year-old son with me and she was saying harmful things about me and my family. I definitely will not be eating here anytime soon as long as shes there! read more

On two occassions I arrived at the Sumner location about five minutes from their posted closing time, once on a Thursday night arriving at 8:50 pm and the second on a Friday evening after a high school basketball game arriving at 8:54 pm. The open sign and interior lights were on but when I entered the manager said it was too late to order even though it was before their posted closing time. Very rude manager who cared nothing about his customers and solely about getting out of there. Unlike any other Jimmy John's I have gone too. They must not care about your business. They have lost my future orders and those of my family. read more

Not happy tonight when we ordered at 7:57 and they said we weren't allowed to eat in..."it's the rules". This locations sometimes has issues, so I struggle to want to recommend it. The app is not good--specifically the rewards system. Sandwiches are decent. read more

Not sure lying to their customers is the best practice. I placed an order with their app at 8:37pm, they close at 9:00. Jacob called me seven minutes later saying they just got a huge order and ran out of bread. Little did he know I was already in their parking lot and I watched two of the three dudes there fu**ing around. It was almost closing time and they didn't want to have to make a sandwich. Nobody showed up to pick up a "huge" order. I could see several loaves behind the counter. At 9:04 the lights were out and they left. read more

I've never had a positive experience at this location. This older lady was screaming and being offensive to the staff and me. I tried to stick up for the staff, and the older lady said, it's none of your business, straight to my face. I asked one of the employees for her name, and they said it was Mary if I can remember. I'm not sure if she is a manager or employee but she was very rude to me. I had my 7-year-old son with me and she was saying harmful things about me and my family. I definitely will not be eating here anytime soon as long as shes there! read more

Thought I would be able to snap a pic before inhaling my food....couldn't make it lol. Really hard between meetings! That's because the food taste good. My gold standard order here is the jjblt add hot peppers and lettuce wrapped. I honestly think it's the hot peppers that make this food taste good. Right amount of heat, right amount of flavor. I know that because I tested it today. One with and one without. I found the one without just lacking in flavor. I know there is this thought that if you have to spice up your food, that's bad because your craving either more flavor or covering up bad flavor. I think it's the former in this case I gave 3 stars for 2 reasons. Transactional service with a hint of mild neglect and consistency in food. I come here quite a bit because it's fast....supposed to be fast, among other reasons. Takes a while for your order real time to be complete so I just order online for pickup. Even still, not ready in time. That's fine. Take your time putting my food together. I like it. I always feel like I don't exist much when I come in. Just not welcoming or inviting. The consistency is a big deal. My blts will lack in bacon or Mayo or peppers from time to time. There were a few times I got a nice mouthful of Mayo and lettuce lol. If your going to take your time making the food, make it right every time. I'm still a returning customer because when they do get it right, it's good. Consistency!!! Please. read more

Great location! The manager does a great job working with the team. Never let down. I go here for lunch few times a week. They all deserve a raise!! Food is excellent everyone read more

Food is always prepared to my small customizations. I order from here because it's the only semi decent local delivery. The problem is that they are excruciatingly slow. I have given them so many chances thinking this would be a temporary issue but it's not. I've now waited an hour and 35 minutes for my delivery order. I work literally down the street a couple blocks. This is insane. Fix this, PLEASE. read more

Right next to Fred Meyer and Starbucks this location is pretty new and I like to come here when I'm in Sumner. I usually am able to do most of my shopping when I am in the vicinity of this Jimmy Johns. The staff has good customer service and they do make a pretty quick sub. What ya expect they are freaky fast! Overall I would take my family here and will be coming back again in the near future. read more

Jimmy John's - Gettin that number nine baby - Fast Food Near Me - Sumner, Washington

Much better Jimmy Johns than the last one we visited in Tacoma. Staff were nice and welcoming and sandwiches were great! Love their pickles too! read more

I made an online order at 6:19 for asap pick up. Our order wasn't ready until 7pm. What frustrated me was not the wait time but the fact that the employees had no sense of hustle or urgency. They casually chatted behind the counter while sauntering too and fro. This store always seems to either have employees that don't care and have no devotion to good customer service or are understaffed or perhaps both. I'll struggle to ever go back. read more

This is THE best Jimmy John's I've ever been to! My boyfriend and I came for lunch today and the service & food was 10/10. Everyone was so kind and friendly and they asked multiple times how the food was. We'll definitely be coming back! read more

Not a mask in sight other than the employees hardly wearing them correctly. They let ever Sumner wonder boy walk right through the doors with the mask required sign on them and didn't confront anyone about it. I counted 7/10 customers inside during a pandemic waiting for their food, all mask less the entire time. Our order was wrong, tomatoes when we didn't want them and an unwich made with bread. Worst JJ I've ever been in. read more

By far the slowest Jimmy John's I've ever been to. On three separate occasions I've sat inside and waited along with 4-5 other people for our sandwiches while the staff prioritize ToGo or catering orders. You've got people who are standing right in front of you waiting on their food. read more

The Cubana is my favorite. The price not so much. If it wasn't for their amazing bread, I might consider eating somewhere else. Their bread though, amazing! Their own chips, amazing! The gargantuan can feed the whole family and that's a statement for 4 kiddos. I will be back again. read more

Woman manager (short, early thirties, dark hair, ponytail) thinks she is managing the White House. There was a very competent young man working at the register. The manager woman was making sandwiches. As customers would ask the man at the register questions (in process of ordering), instead of allowing him to respond, the woman would scream the answer from the sandwich line. Just to make sure everyone knew she was in charge. She was very excited to be the boss. After TWENTY minutes of waiting for my food (not freaky fast in any universe-- and it was not at all busy), my order was messed up. They handed me our sandwiches. I had to ask for a BAG. No napkins at all. I took the bag to my car, checked it out, and came back in with the messed up sandwich + my receipt to the register. Here came the loud lady again! Instead of letting me quietly talk with the man at the register, she screamed at me "I CAN'T TAKE THAT FOOD BACK!" I said "I'm not asking you to. I just wanted what I ordered." She said "throw that one in the trash." Ok thanks teacher. Nobody ever apologized nor thanked me. That Jimmy John's sucks. Or at least they need a new freaking manager. She is completely self-righteous and obnoxious, and SHE made the entire experience super unpleasant. Go to Subway, or ANY of the other places in the same complex. read more

Have been going to Jimmy John's for years now. As far as subs go, they are by far my favorite. My most recent visit though was pretty disappointing. I typically get the #12 Beach Club or the Gar. I have never been disappointed with either. This time, I was just picking up plain slims for the kids 15 & 16 seeing as how they just like plain sandwiches. Honestly between subs and pizza I occasionally have doubts if they are my kids. So I stop by this location in Sumner real quick, which I have been to a few times before. The boy's Italian slim is just fine, exactly how likes it. My daughter's sandwich though was pitiful. She gets the roast beef. It literally had 1 slice of meat. 1 single slice of meat. It reminded of those pictures you see of packaged food that only has something in the little window and the rest of the package is empty. I may go back occasionally for a sandwich for myself or the wife, but I will certainly never pick one up for the kids again. Certainly not worth going out of your way for. read more

Not very good at customer service I asked for more sauces for my sandwich, he told me no that corporate does not allow that!!! Jersey Mikes is way better ,they make a superior sandwich 7/1/18 at 1:30pm read more

Pretty good sandwich. Just hit the hour mark waiting on lunch. Less than a mile away but when I called I was informed they only have 1 driver and he's got 5 other deliveries in front of me. Understandable I guess. Except my food and drink are sitting in some guys car for the last hour and it's 82 out. Hope he has ac. Lost a star because the app doesn't let you provide feedback or make changes. Last order from jimmy johns. read more

Just tried ordering 2 sandwiches from the Jimmy John's in Sumner WA. For delivery. After selecting what I wanted, paid for it. Got my confirmation number. Received a call from Jimmy John's saying they could not deliver because they have NO delivery drivers. (Breach of contract) There was no mention of them not being able to do deliveries any where on web site. (Possible false advertising). And since I have no way of going down and picking up my order. (Semis are not allowed where there store is except for deliveries) I won't be having dinner tonight! (Pain and suffering maybe?). And to make things even better. It's gonna take them 1-3 days to get my money back to me! I WILL NOT ORDER FROM THEM AGAIN!! read more

Agree with others - very slow for a Jimmy John's. On multiple occasions I have placed my order ahead of time for mobile order and yet again, I arrive 15 minutes later to pick up my order and they haven't even started it yet. Most jimmy johns are in and out! read more

I called ahead and gave them the address to our worksite 3 miles away, they assured me that they could deliver. So I placed a lunch order for the 4 guys onsite. 45 minutes later they call back and say they're not going to deliver because we're out of they're delivery range. After explaining that we are relying on this for todays lunch, and offering to pay an additional trip charge they still wouldn't deliver. If they would have said this up front I would have understood, that's literally why I called to ask if we were in range. Now it's 1:00 and too late to go get lunch for everyone... guess I'll wait I eat till dinner. read more

Ordered over 45 min ago and still nothing. So we called and they said that it was placed for pickup??? However we pre-paid for delivery with a $6 tip for delivery and they even confirmed our address over the phone before we hung-up. What the heck. So now I guess they are going to deliver our 45 plus minutes old sandwiches which have probably been sitting on the counter?? Bad business if you ask me and no apology for not getting the order right. Anyway just be aware who you order with. read more

Came in to get Sammies for my kiddos and could not believe my ears when the gentleman told me that he could not add mayo that the sandwich did not have mayo. There are jug after jug on the shelf above you sir slap some on there. He then told me he could hand me a mayo packet. wtf? It is just a power thing at that point because I am sure the packets cost the company more than just slapping on a tablespoon of mayo. Oh or I could pay $1.25 for a different sandwich and they can just leave out the other ingredient. Wow how accommodating. Jersey Mikes you are where it is at from this point forward. I am sure it comes from corporate but it just comes off as Jimmy Johns being pompous jerks. read more

I never leave bad reviews. But every time I have come here it has taken at least 40+ minutes to make one sandwich and I have come at various times in the day. Sometimes there's no one in line yet somehow it still takes a absurd amount of time. Not to mention the customer service is some of the worst I've ever seen. Everyone is whispering and no one is friendly or attentive to any customer that walks in. The past two times I've tried to door dash a sandwich from them they have called and cancelled my order because they "don't have enough drivers". It's just really frustrating that not only is there always an issue but also the customer service is awful. read more

Thought Jimmy John's was suppose to be fast. Apparently not. I could get subway faster than this.

THE SLOWEST. Even if you order ahead, they don't make your sandwiches until you show up and wait for 20+ minutes. What's the point of allowing customers to order ahead of you aren't going to make them. Services is flat out ridiculous and AWFUL. read more

Ordered online 45 minutes ahead because I knew they are busy . Came to store, the sandwich was not ready, I waited for another 15 minutes, still have nothing. I walked out.My lunch period is just 30 minutes, not 3 hours. Never cone back. read more

This location is unbelievably slow!!!!! Been here twice now and have waited almost 10 minutes each time for my sandwich with only one person in front of me! Not like they are busy! I won't be visiting this location again!!! If your in a hurry go somewhere else! read more

This Jimmy John's has the worst service I have ever experienced. In fact this is the first time I have ever taken the time to leave a review that's how bad it was. We placed a pick-up order at 12:30, by 1:00 our 2 sandwiches were still not done. The manager told me they were short staffed yet they had about 10 people working and this location doesn't even have a drive thru. I will never be going back to Sumner Jimmy John's. read more

Super kind people! I ordered online to pick up and it was ready as soon as I got there. Only complaint is they forgot my avocado on my sandwich! read more

Awful costumer service! I ordered online for my family and waited 45mins and still no delivery. I called the store and was told that they did not have a driver and my order could not be placed so they voided my transaction to my card.. This was order was placed on a few weeks ago on a Sunday so i gave the benefit of the doubt even though i was never called and made aware of the situation. Then this past sunday my family wanted sandwiches for i gave this place another try. I ordered online, it stated on my tracker that the order was received i waited again , after one hour called them and was told that their driver called out at the last minute. this time i was less then understanding and told them i was never called AGAIN! and I found it funny that again on a Sunday there is a issue with their driver. the guy told me its staffing issues, well if that's the case then change your website not to accept deliveries.. they have no trouble taking your money but can not produce their product! now i have to wait 3-5 days to have my money refunded again. NEVER AGAIN WILL I USE THIS STORE! JERSEY MIKES WILL GET MY BUSSINESS read more

I was made to believe that Jimmy Johns made subs SO FAST that I'd freak. However, my sub was NOT fast, and I did NOT freak. 5 stars cuz it was good. read more

The workers were fast and friendly even though they were pretty busy! The lobby was very clean I enjoyed this location very much

All was good til the gal at the end of your production line decided to give me attitude because I asked for a pickle which I was TOLD was an option while I ordered my food. She stated there was a big sign which I did not see. Then when I ask for the chip options, she continued with the attitude. Very unprofessional. We will not be going to this location ever again. read more

I have always been in love with the Vito. After dropping off my nephew at my sister's house, my husband and I decided to stop at this location (usually we eat at the Renton location). We both order the Vito but I requested hot peppers on mine. I also asked for extra vinaigrette. He said okay, then I said I don't just want extra, I want a lot like a ridiculous amount. He laughed and smiled and said he got it. I was excited and trusted that I was going to be getting the Vito I'm used to at the Landing. So of course I gave him a good tip. The Vito was gross at this location. My husband is not picky like me and he even said they were dry and disappointing tasting. Not only was the bread dry, it didn't taste fresh like it normally does. The hot peppers were 5 stars on their own but that is 1 element of the Vito. Tomatoes were also a let down, they were unripe and bitter. The most important part to me is the vinaigrette. I like there to be so much that my bread absorbs some. There was practically none. My husband doesn't like as much sauce but he even was surprised and said it tasted like they barely put any on. The only reason this isn't one star is because even though the guy couldn't follow directions, he was friendly and their cookies are delicious! Anyways, I'm in a crappy mood because I'm hungry and tired. read more

Best sandwiches, great employees, and super speedy/friendly service. Never had a problem here even when my monkey child is being rather loud the employees were super kind and talked to her to keep her busy while our sandwiches were being finished. The only bad thing I have to say is parking is horrible due to other customers parking in front to go to pizza place down the way or across the street to football games. Should reserve parking for delivery drivers and customers out front. read more

I like Jimmy Johns, and almost always order the Beach Club on wheat. Quality is consistent and always fresh....BUT... it annoys the heck out of me that the delivery drivers always use up the customer parking spaces, specifically the 15 minute and 30 minute max parking spots. During a recent rainy spell I skipped JJs because no parking was available. But the delivery guys had monopolized the parking that was clearly intended for customers. Same issue when I went to the Starbucks next door another day. Every time I go by there, same thing. Mr. Owner, your drivers can walk from the Fred Meyer lot, so how about some common sense here? It's costing you and you don't even know it. read more

It's a chain, so you typically know what you're going to get, but the Sumner location was a major disappointment. I ordered 3 basic sandwiches online so that they would be ready when I arrived. I showed up about 15 minutes later, and was told rudely that my order wasn't ready. I then waited another 15 minutes for my sandwiches. The location was not busy. There was only one other person waiting in front of me for sandwiches, and there were at least 5 employees working. I've never seen such slow service at a Jimmy John's. The sandwiches were mediocre. read more

I was in charge of ordering 20 platters of sandwiches for a company event and the Sumner Jimmy John's took care of us. The initial manager I spoke with did an excellent job of explaining to me the options when I went in to discuss. I called back 2 days before the event and placed to order over the phone with another employee. They seemed a bit frazzled taking my order, but I thought she did ok. I called the morning of the event to ensure they were working on it and they were. When I picked up the order they had it all packed and ready to go. The only thing that went wrong was that I had requested all the sauces on the side both in person and on the phone when I placed the order. Unfortunately, they missed this and made the sandwiches with their sauces. It was a bummer, but not a deal breaker by any means. They were very apologetic and even offered to void the charge which was totally unnecessary. They did a fantastic job and I would highly recommend them for another event. Thank you! read more