Waited 45 minutes for food before just leaving . Place is ridiculous , I get that it's a McDonald's and I shouldn't expect Chick-fil-A level service . But gahdamn how does every car after get there orders and they go through multiple drive through lines . They don't answer phones either and ignore the vehicle that's been parked waiting curbside forever . If you want to donate your money to this location and never receive your order go ahead . read more

You're workers are high af! I literally cam through the drive thru looking at the man his eyes is puffy as hell hearing them talk about munchies. "This is my fourth shake and cookies im still hungry" also went back im the window asking us if were christian(prolly the guy in the back) when he already charged us with our order. We ordered a big mac and nuggets he gave us a quarter pounder instead of the big mac. He gave us a medium fry thats not even a medium amount it's literally a small fry serving. I honestly give zero sh*t if your high just don mess up my order. Jsyk its the manager thats higj as heck. read more

McDonald's - This is not a medium fry serving pls not being a fatass but thats not medium - Fast Food Near Me - Stevenson Ranch, California

New staff, oh no not good poor service. Lots of people complaining, customer service getting bad. Missing items in the bags and also they have no patience assisting elderly people. Whats happening. read more

Well let's start with the customer service since was shitty,today me and my hubby went to this location around 1030 and we order a couple of combos of sausage McMuffin and we ordered with hash browns Wich we didn't get it until mi hubby went and ask for it; since we paid for we need to get it; he asked nicely por Splenda and the fat bitchy lady said how many with a shitty attitude looks like a bad manager no wonder this place has 2 stars only definitely not coming back; and in case the owner is reading this review well if u need your store to success you probably should fire this kind of people or ur business will go down thank you so mucho. read more

Unless you're traveling down the 5 and need to stop here because of the convenient location right off the freeway, it's best to avoid this place. Time and time again I have had terrible experiences here. My latest, and hopefully last visit, I used the mobile app and drive thru pickup as always. I did not order anything odd, McNuggets Happy Meal, and a couple 2 cheeseburger meals. I was told to pull my car over to the side to wait for my order, nothing unusual as this is a common way to allow the drive thru line to keep moving. After several minutes passed by, and seeing car after car get their food and drive off, I went inside to see why my order was taking so long. I asked the guy servicing the counter, he knew nothing, but was going to check. It's 10 minutes now after being asked to park to the side when I then asked who I assume was the manager about my order. I was not given any answers. I asked a different person. I then asked that manager again. Finally after 15-20 minutes after leaving the drive thru window I get my order. I wasn't given an apology. All that was said to me was she gave me large fries. Yes, changing my 2 medium fries to large was well worth the 15 minute wait. The excessive wait for nuggets and cheeseburgers was inexcusable, even for McDonald's standards. I understand this is a busy location being right off a busy interstate, but obviously these issues are never addressed. Never again will I come here. I'd rather just take the longer drive to another location. read more

People here are awesome polite, and give great customer service. Whatever there's been a mixup on the order the prompt and ready to give it back correctly read more

Terrible Service. Ordered at kiosk, no receipt was given. Stood in line for a long time to speak to a rep. She was absolutley clueless on how to fix the issue. I gave the exact kiosk #, time/date, and even showed the charge on my bank app, she still couldn't figure it out. Don't deploy tech that you can't maintain read more

Customer service is really bad. I asked for help at the Kiosk and an Employee was super rude she pretty much yelled at me. Then they gave me my Order i was missing my Orange Juice the girl made me feel like if i was asking for something I didn't pay. Like I wouldn't be asking for something i had or didn't pay.... read more

Horrible service. If it's 24/7 hire more people or cross train our team. If it takes over 40 minutes to get food management is the problem. Corperation needs to check this store if not it will close down sometime very soon! Horrible food quiality not even edible. NGL. Don't even call and complain anymore cause they can't even fix that. read more

Don't come here unless you have plenty of spare time. Service is friendly but not eFficient

Came in through the drive thru last night to get an M&M McFlurry and an egg McMuffin (why not?). I had to pull over and wait about 15 minutes for my egg McMuffin. Probably due to the fact that not a lot of people order them at 9 at night. Both items were delicious and the workers friendly. read more

Ha, while I hate my reviews saying different ratings, I wanted to update my rating for this location. Since the last very annoying incident about 8 months ago I have not had any issues here. While not a healthy habit, I tend to come a lot in the very early morning for a hash brown at the minimum (I'd say once a week minimum). While I totally get that things will not be perfect at 4-5am, the visit from my last review was a very frustrating incident. Not once since then though have I dealt with any of the headaches. There has been someone that talks to me through the speaker pretty quickly, my order has been correct, friendly employees on duty, my food has been satisfying, & I have not had to pull up past the window to wait for my order like I've had to do multiple times (I have no problem doing it, but I feel like a sitting duck doing so just waiting to get robbed when it's 4-5am). All has been wonderful here for almost the last year, so I thought I should update my review & give the staff here the respect that's due! read more

Excellent!!! We will come back for a great service Even using kiosk with the help of the workers there Thank you read more

I debated on writing this review because everyone knows Macdonald is not good food. The employees where beautiful end the food was stale. Life got a little uncomfortable when my eyes started itching from the sprite. We are burping so much it's just wow. I tried to give my dog a french fry and he almost THREW UP. I don't know if I want to do this again. But thank you to the beau employees for being so beautiful.... 2 stars. read more

McDonald's - French Fries - Fast Food Near Me - Stevenson Ranch, California

This place SUCKS!!!! They want to go fully digital, but it seems like they just want to get rid of the customer service aspect of the food industry. There was nobody at the front counter where there were 2 registers there collecting dust. So after standing there for about five minutes, an employee finally walked up to us and asked us if we needed help. So we started placing our order with her just to be cut off and told that we need to use the digital kiosk behind us. We were having a hard time finding the food bundle that we wanted to order and after about another five minutes we got another employee to help us. She was the most helpful employee there and made sure that we got what we wanted. Then we waited a few minutes for our food to get done, and when they called our number I went to pick it up. But there were a few orders on the counter and no employees to help out and verify which order was mine.so as my food was getting cold, I tried to get someone to help me out again. A couple of female employees made eye contact with me but didn't approach. Finally one come to help and verify which one was mine and placed 3 dipping sauces in the bag and immediately walked away afterwards. When I looked in to double check the sauces, they were the wrong one. So I tried to get someone to help fix this issue, and since I was getting frustrated by the lack of customer service, I walked a little bit behind the counter. Which by the way was the quickest way for me to get someone to help me, after I was asked to go on the other side of the counter, they fixed the problem. I don't know if I'm just old school or what, but the was I see it is that the employees here get paid $20 an hour to be lazier than when they got paid the same minimum wage as anyone else in the state of California. Bring back the customer service and maybe your reviews would get better. Lower their pay and I bet they'll start to work better. I still can't believe that they get paid $20/h and suck worst at their job, what a joke. My girlfriend went to ask them for a servey website but was handed a blank piece of paper by en employee that didn't speak English. All she was able to understand was survey. I hope that corporate contracts me. By the way, what's the point of the scanpoints at the tables if they don't deliver it to you. read more

I ordered 2 mcchickens and was told to pull forward and wait for approximately 15 minutes. Again only 2 mcchickens were ordered

This McDonalds 'S consistently gets orders wrong and then don't care when you have to call or go back in to make them correct them. It says the orders are double checked before they are sealed. Well they need glasses. How can you miss the most basic things when you check twice! I worked at a McDonald's when I was in High School many years ago and we did it right! They don't care! Get it right! For once! read more

Worst service. Every time I come here the mess up my order in the drive thru and I end up having to go inside to have it fixed. This time I am beyond fed up! I sat thru the drive thru and they messed up my order but the dining room was closed so I had to re sit the drive thru to get my sons food. No discount no comps. Just rude attitudes. Worst service! read more

Checked the website it states breakfast until 11 am. Downloaded the app, it also staes breakfast until 11 am. Placed order on app, app says there was an issue and to go into the store. "Manager" doesn't ask first, immediately tells me to place my order at a Kiosk and to bring the ticket. I show him my phone with the message and he tells me someone will be up to look at it. I am told they don't have the order in their system, they don't serve breakfast after 10:30. I informed him the website and app say 11 and ask him to update them. Did not offer to help or take my order, nothing. He was rude to every customer he talked to as well as the employees. read more

This is the slowest fucking McDonald's we've ever been to. The only reason we go is because it's right down the street!! But no more. This fucking crew doesn't know what to do. This last time we went through, we repeated our order to them twice! Got it wrong. And ok top of that, the "large" fries we ordered were less than half full. Pretty much empty. Management needs to do a better job! There is no reason they should be this incompetent with all the other competitors around. Very disappointing! Avoid this place. Drive a couple miles north if you're really craving McDonald's. read more

Such a long wait, service is horrible, to explain they told us to wait 30 minutes for some fries and a burger honestly isn't even that good. If I could rate it a 0 I would... read more

One of the cleanest McDonald establishments we have ever been to! The play area, restroom, and eating area are impecable. As soon as some patrons left, the staff wasted no time in cleaning the area. Ordering at the kiosk is annoying, but having the amazing employees bring the food to the table make up for it. read more

Half filled ice cream sundae. Asked employee about it, received a "That's how I make them" with plenty of attitude. Asked for ketchup and she rolled her eyes at me. Not clean compared to most mcdonalds. read more

This is a McDonalds so the food is the same as any other McDonalds in the US. This one was very dirty though. Over half of the empty tables were so dirty you would not want to sit there. We were there for about 30 minutes and I never saw one person come you to clean the tables. They were busy, but not that busy. read more

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Terrible location worthy of zero stars. Ordered through the app and sent my husband to pick it up. He had all the info needed and we have done this many times at other McDonald's. The moron manager refused to release the food citing policy and clearly showed no brains or initiative of her own and failed on the most important part of her job - the customer service job. This is the closest McDonald's to our house but we will drive out of the way to avoid it in the future! #epicfail read more

Slowest Mcdonalds I've ever been too, thought it was a fluke because of Covid but over 2 years they can't figure it out, should not take 34 minutes with 6 cars ahead of to get my food, and by the time you get it it's cold so it's not the cooks it looks like the drinks slow down the zero, figure it out, yesterday will be my last visit To this McDonalds. I will say your employees are always pleasant. read more

This location never ever has fresh fries they are always old and reheated it makes me hate this mcdonalds fix it !

Ordered through the McDonald's app and drove back down here only to wait a long time for anyone to help us. Drove back around and saw someone was working in the store and went through drive through again and still got no help. Super disappointed since I had my kids with me and we have a long drive home and saw this was the only 24 hr McDonald's around at the time. Super disappointed in the lack of urgency to customers at this location. I hope management takes a look into what's going on with their night crew! read more

I think this place is underrated. It might depend on time but their chicken nugget was fresh and the service was great during morning. I don't find any problems regarding sanitization or anything bad so far. read more

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note the doubled checked for accuracy sticker! unlikely! our order was missing our large fries AND they gave us chicken nuggets in the happy meals! NOT what we ordered! on top of making us wait for quite awhile. read more

McDonald's - double checked for accuracy sticker is a joke! - Fast Food Near Me - Stevenson Ranch, California

This is the slowest drive thru ever. Been in line 20 minutes, gave my order and nobody replied despite asking for my order. I've been in this line so long I've had time to rewrite this review a couple of times. I think this line is my life now, I guess I should get comfortable. read more

They take a very long time for getting my order and once never came with my order and still mis complete my order. They would always forget some things like down fires or even a burger read more

Nice clean and updated! Owner showed us around and helped us order. Great fresh salads and fast stop along I-5 read more

McDonald's - Updated McDonald's . Super nice owner showed us around and helped us order. Great fresh salads and nice clean facility - Fast Food Near Me - Stevenson Ranch, California

By far the worst fast food restaurant in Santa Clarita. Every time I have gone there or have ordered delivery (unfortunately this is the closest to my house) they have forgotten items or charged me incorrectly. The managers are incompetent and do not assist ask you to pull forward and wait 20 minutes. Will go out of my way to never go to this location again. read more

Charged for a double and gave me a single,I understand it's busy but some of us are minimum wage workers too

Came here around 3am for a quick snack during work. Drove up to the drive thru order menu. Sat there for 5 minutes with no acknowledgment from the staff. Decided maybe they want me to drive up and order. So I went to the window. No one was in sight. Lights were on and window was open. So I figured they have to be open. No one came. Could smell good being made. But still no one came. Sat there for another 5 minutes and then decided to leave. Seriously. I get it you're working at night. But doesn't me slack off and not do anything or care. Gives the business a bad representation and makes customers not come back. Seeing the other reviews for this location should make the corporate think twice. Would only come here again because it's open 24 hours. No other location in Santa Clarita is open 24 hours. read more

The woman that run this McDonald's in the morning are horrible. EVERY single morning after I've already ordered at the speaker, they ask me again at the window what I ordered! Uuuugh Now this morning, I order, she tells me to pull forward. I say, "Can I have my total please?" Trying to avoid having to tell them my order again! She says, "I don't have it, you'll have to pull forward." HOW HARD IS IT!!!! Now it makes sense though cause I saw this turd writing orders on paper! I worked at McDonalds when I was a kid and I was fast as hell. I guess that's why I don't work here anymore and found something that pays a lot more. read more

Order was wrong, have is Diet Coke instead of regular, had to wait 15 minutes in my car for the food, and workers are rude.

These assholes canceled our order on us two times and took us an extra 15-30 minutes out of our night. For three shamrock shakes it shouldn't be hard they are the laziest fast food workers in the valley and do not give any fucks whatsoever read more

$6 for a pinche McFlurry is ridiculous! McDonald's is becoming more expensive than gasoline prices. Also the McFlurry tasted like ass for $6