Has gotten much better since they put in the electronic screen that shows what you've ordered before you pull up and pay. Before this, they were getting my order wrong 3 out of 5 times, whether it was forgetting to take off the cheese or make my drink diet. The staff seems to be a little nicer too. I still only get a few quick and careless, "Hi-how-are-yous" from some of the workers with no eye contact. The fact that they work in a fast food restaurant doesn't mean that their customer service has to be fast. Then again, I'm sure there are people out their who prefer the quickest of encounters in order to just get their food and go. And sometimes I'm like that too. But being fast should be no substitute for courtesy. You can have quick service and make a good impression on the customer too. Also, why aren't these restaurants serving breakfast 24 hrs yet? I would think that it would serve them well and those who only like to come in for breakfast would come in more often. Who says you can't have hash browns at 8pm? I don't think it is very fair of them to tell us when we can eat breakfast type foods and when we can't. read more

When you have a craving for a Big Mac, it's almost insatiable, at least it is for me. So, when I went in to this location, the front counter was deserted. I waited. Then I decided to do the kiosk. But I like no pickles and no salt, so I don't get a burger that's been collecting dust since Ray Kroc founded the establishment. I gave up on the kiosk after a couple of minutes. A worker came to the register, punched in some stuff, and left. Didn't even look at me. Abysmal customer service. But what should you expect from a 16 year old kid? This is probably standard across the globe, but it doesn't mean it's acceptable. read more

White girl manager with shortish curly blonde hair late 30s early 40s looking lady is SO rude and a liar???? I hate the way I was treated, lied, and disrespected by her made me very mad. I went in saying I had ordered a large Carmel frappe. 1 fucking item. She said there isn't anyone here with that name do you have a receipt. Told her that I'm messaging my girlfriend for it because I didn't order it on my phone she did and she said. "This ain't how it works around here" wtf wrong. Loudly wrong and stupid looking. McDonald's never done that before so I go thru the drive thru again and WITHOUT THE PHONE right after I was In and said the code. Got the drink. And asked to speak to her and I sadly could not because the General manager spoke for her so I couldn't show any sign of disrespect to her like I RIGHTFULLY would. I worked mcd 3 years you're just an asshole and can't treat humans like humans 1/2 star or 0 tf read more

Just ordered 3 $5 meals. 2 if the burgers were missed labeled, not such a big deal but we didn't get one of the burgers. Tried calling 3x the phone line is messed up can't distinguish between human mechanical. What happened to checking the order before handing it out? read more

Realized there was a missing breakfast sandwich so I called to confirm they would still be able to provide me with the sandwich I requested before I drove ALL THE WAY back into stayton and they said yes! They asked when I would get there, let them know a time frame. When I got there they rung up my order but waited till I got to the window to tell me they threw everything away and they can't make my order. Thanks. read more

Let me start first off by saying I never review chains, unless it is a bad experience, "like the new chain across the street from this location. " With that being said, I really like this McDonald's location! The food is always hot and put together perfectly. The staff are always friendly and service oriented. You can tell the staff like working here, which is a positive reflection on the management. Weather drive thru or inside. Everything is always clean and well maintained, with probably the cleanest parking lot for miles! Thank you to this McDonald's for being a positive part of this community, fast food or not. read more

The Big Mac bun was not toasted . The employee was great as he had to work with only cash and add up the prices by hand

My mom called McDonalds in Stayton yesterday to verify they still had the buy one get on deal. She was happy that I was taking her today to get nuggets and big Mac but the guy there said the deal expired last week. He was annoyed at us thinking there was a deal that he said was not available. Being annoyed grew to attitude so we left. Tough job for the kid. Unfortunate the person mom called yesterday passed on bad info. read more

Management doesn't have control of their dual drive thru. Several cars "cutting" in line because management doesn't understand the importance of timing orders when dealing with a dual drive-thru. To the owner of the franchise, this location would be less chaotic if you invested in proper training for your management. You should invest in having management shadow other franchises or take training for a dual drive thru. I have never been to this McDonald's without this issue. It doesn't matter what time of day, which at that point only leads to an issue with management and the owner. You have an amazing opportunity and you are choosing to slack off. Give your workers the opportunity to thrive so that your business can thrive. In the end you are only a successful business owner if you invest in those that run your business. read more

This is a story about an extraordinary employee. I stopped in at the McDonald's in Stayton, Oregon after a long day of driving truck. I had dropped my trailer at a local vendor and bob tailed over to the McDonald's/BiMart parking lot to spend the night. After parking the truck I decided to walk over to the McDonald's to grab a late dinner. While walking towards the restaurant I noticed someone following me. It was a young man with dark hair and a coat over his McDonald's uniform. I went in and ordered dinner. I noticed the young man standing to my left. As I began ordering, he stepped forward with some cash in his hand. I stepped back momentarily and asked him to go ahead and order before me. He said no and told me to go ahead with my order. I slid my card and paid for my meal. I waited a bit, received my bagged order and headed out to the truck. I found a note with $10 cash inside the bag (see attached pictures). I'm sure this young man would not want me to mention this in a public forum such as Yelp, but I felt it necessary to write about this act of kindness towards a stranger. In a world where tension, anger, and a lack of patience prevail, this is worthy of praise. From my heart, thank you for your act of kindness. McDonald's, thank you for hiring such a person. This small jester has restored my faith in humanity. I'm not a person of need, but will definitely pay it forward. read more

McDonald's - Note left in the bag with my order. - Burgers Near Me - Stayton, Oregon

See all

I had a wonderful experience with o e employee that transferred from Salem. When I returned to meet her after 5 pm when she wss scheduled to be off I was treated very poorly by the the people working. It was after five and I was snapped at that age wouldn't be off until five and told leave the building. Not good customer service at all but the one worker I was waiting for went above and beyond her call of duty. I work in food customer service and would never talk to my customers the way I was just spoken to. read more

Awful customer service specially at night they always close before the time they specifically post as closing time. Drive thru service is the worse your order is always missing something. Managers at night are young kids with no experience in customer service or they just reflect how they feel about their jobs. read more

Ordered a Diet Coke and 4 different times in a month they have given us regular coke. My father is a diabetic and such mistakes could kill him. read more

Would have given more stars but over the past month...oh boy, I should give 1 star because the ONLY thing y'all have gotten right is the order, and that's why you get 3, because that is priority 1. But, when your DT girl can't take an order and give accurate change at the same time? And short-changing customers? Nope, bad news dawg. And how many pickles on a standard hamburger? 2, right? So in the past week there has been HALF a slice, 5 slices, and 1 slice, in that order. And when did your employees quit listening to customers? I said 6 piece nugget, she rings in a 4, I repeat 6, she removes the 4 and puts in...a 4 again. After the third time of this I just said "what, do you not have SIX PIECES any more?" I got "oh, you want 6?" This has to stop. read more

Well. I have taken my grandson their several times and my son I have to check the food each time I order because I tell them NO CHEESE My son and grandson are allergic to dairy. It will put my grandson in the emergency room. And no kidding every time they add CHEESE it's uncanny. I have said it to them over and over also I get other peoples orders We ordered two hamburgers no CHEESE. And two fries and two Cokes. This time we were in a hurry and had to get to a DR. appointment. So I didn't check until we got to the office and we had four cheeseburgers three onion rings and two chocolate shakes WOW. I give up we got a good laugh out of it. You got to laugh I'm suggesting new management perhaps since the one now has no no food quality control read more

I go here about once every three or four months. The service and speed have really improved. Accuracy is still hit and miss. Went here yesterday, power was out for a lot of people so busy, and the line was moving very fast and my order was correct and the service was friendly. read more

We tried this McDonald's again, and they still suck. Ordered a nugget meal, and we got a bag of five plain burgers. I work nearby and only get a 30 minute lunch break, so by time I get my food from the long waits in the drive through and get back to work and realize I have the wrong order, it's too late to fix it. Get it together guys, I don't know why this has become a reoccurring problem. Is it because there are two drive thru lines and it can't be handled in a organized manner? Maybe having a manager thats older than 18 years old might help. I'm just tired of overpaying for food since I tend to not get my moneys worth of the wrong order. read more

It's McDonald's and try to avoid. Sometimes you don't have a choice. I ordered and returned my mcgriddle because they didn't have cheese and egg on there. Brought back to me with cheese and egg cold. Thanks for not making me a new one. read more

McDonald's - Asked for my mcgriddle. Returned it and this is what I get. Your asking 15.00 hr? - Burgers Near Me - Stayton, Oregon

This McDonald's was on point tonight! Everything was so fresh and the soda tasted amazing and the customer service was awesome! Everyone there is super sweet! We ate inside and our cashier brought our food out to us. Highly recommend this location read more

Noel @ Stayton #16432 was absolutely wonderful!! She had some newbies under her wing during a busy rush inside and at drive thru. She helped them with a smile and actually showed them what to do. People complaining about ridiculous things and she just kept smiling and apologized and fixed it. I've been a retail manager for 8 years and she is someone I would want on my team! She needs major kudos!!! read more

I wish I could give negative stars. Last time coming here they took forever to bring our food out and all of the other cars that were asked to park and wait were waiting forever too. They brought ALLLLL of us the wrong orders multiple times and only gave 1 car a "gift card" for their wait. Now today my husband goes to get all of us dinner, ordered through the app, still waited outside for 20 minutes, had to go inside to ask where our food was and was given a bag of cold food... but he was too upset to argue at that point. He came home and we realized they forgot a double cheeseburger and 10 piece nuggets, but were nice enough to include a box with a bunch of cheese slices we never asked for. He called to tell them they forgot half of our order, they said to come get the rest. He went back, got the rest of our food and asked if he could get one of their "gift cards" for having to go all the way back to stayton for the rest of the food we paid for and they told him they don't do those anymore. Seeing as how they just gave one out in front of us a few days before, I know that's BS. Cold food, takes FOREVER to get, and disgusting customer service. The manager should be ashamed. read more

Typically go here through drive through for a drink. Typically good service with speedy delivert.

Definitely not what it used to be. Went there to get a sausage Mcmuffin today; not only did prices go up again but the quality was not up to par like it was a year ago with the breakfast. drive thru was packed and everyone waiting was impatient honking their horns like that was going to help. Either ask for everything fresh, or go to another restaurant. read more

Ordered 1 coffee and it took them over 15 minutes and when we went up and asked about it they hadn't even started it yet.

They've gotten worse lately! This McDonald's restaurant needs to be inspected for hygiene violations. We went through the drive-through in November when they not only got the order wrong, but there was a bug melted into the cheese, too. Today, I bit into a sandwich to find a hair inside. Disgusting. read more

Had occasion to make an early stop at our McDonalds the other morning, went into the business and had to wait at the counter while a personal conversation took place. Server ambled over, gave a "what do you need" type question, and I gave my order, got it and left. Service was poor, attitude of server was totally "I couldn't care less" and was outright discourteous. Food was not fresh and was barely warm. Believe I can do without in the future. New search for motivated employees who have been instructed on courtesy would be a good idea. read more

Terrible service and poorly made food . they never have food ready they always send me to the grill spot .every time then the fries are cold cause they are sitting there when they get the rest of my order and its slopped together . never going there again .have went many times in the last few months and its just as bad or worse Every time I go !!! Worst McDonald's ever !!! I tell everyone not to go there unless they want to wait a long time for bad food read more

food quality has been terrible the last couple of times and the prices are higher than any other McDonalds in the Salem /Portland area. drive thru is very slow.. I see no reason to go back!! read more