Pulled up to the drive thru and had 6 cars in the other lane go before they acknowledged me. Girl at the pay window was friendly, the guy at the drive up window acres as if I was an inconvenience. As far as the food, it's McDonalds and it's fast food. Its quick and convenient. Unfortunately there are not a lot of fast food breakfast choices in Spruce Pine. read more

McDonald's - Bacon Egg and Cheese Bagel - Fast Food Near Me - Spruce Pine, North Carolina

The worst McDonald's I've ever seen, the weight lasted 20 minutes, and when we got around to the window, they forgot the condiment, a side of big Mac sauce, then we were told we're gonna have to go back around through the line to get the big Mac sauce because they didn't put it on the ticket. Pretty disgusting. read more

The staff at this place are the rudest people you will ever encounter in your life. I wouldn't give them two cents of my money. The manager is rude. The employees are rude. They ignore you. They don't smile if you ask a question they act like you're a piece of trash. Disgusting behavior and who knows how they're handling your food if their attitude is like that. If you could put zero stars, I would put -5 stars. read more

I have been a loyal patron of this McDonald's for over 18 years (almost 19) and today was my last straw. I asked for a HOT FUDGE sundae and you know what they give me? A CARAMEL sundae. read more

The only reason I gave them 1 star is because the review won't let me leave it blank. Their customer service is horrible. The food is relatively good, but again, they know nothing about customer service. read more

This place always disappoints. Rude drive thru staff and old fries and burger at 12 pm on a Friday. I've been here multiple times and lately it's really gone downhill. I'm a big fan of McDonald's but I'm definitely taking my business elsewhere. read more

Went through the drive-thru after church. No other vehicles were ordering so I figured it would be quick service. After telling the employee our order, went to pay and they had issues finding the order. The girl ask what we had then goes to the next window. She comes back tells us the price and I pay. Get my card back, no receipt. Get to the next window. Lady there starts handing us our drinks and only hands us 4. We have 5 in the vehicle so ordered 5 drinks. Told her that we had a large coke too and she looks at a receipt and says no you don't it's a medium. I was like ok well then can I have my other drink and she tells me I only ordered 4. I asked for the receipt and she tells us to pull up to wait on out food so I did so. About a minute later a guy came up and asks what we had and I told him. And he goes back into the restaurant. Mind you there are also 5 other vehicles waiting on food. They had employees running around outside with bags of food having issues finding where they go. We got a girl that came up and asked if we had happy meals and I replied yes and she hands them to me and walks away. I said "hey miss" and she just kept walking. Waited another 5 minutes and my wife gets out to go inside for the rest of the food. Employees went out of their way to pretend she didn't exist. She was finally so frustrated she yelled that she needed to speak to a manager. She was in the store for like 10 minutes so I called her and asked if she had it straight and she said yeah. She comes back to the car after 30+ minutes of waiting on our "fast food". All employees besides the girl at the register and one guy that was helping my wife were completely rude and have no reason to be working any job where they have to deal with people. If you hate talking to people who has an issue that needs to be resolved, find a new occupation. The burgers I ordered honestly looked pitiful. Like buns completely flat, missing onions, and was just splattered with ketchup. This mcdonald's definitely needs a new restaurant for competition in Spruce Pine. Sadly we don't have any other burger place. If we decide we want a burger that bad, I guess we just need to wait to get to Burnsville before we stop at this one again. Just terrible. read more

I only ordered 3 food items and got home to find only 2 were in the bag. I didn't think I needed to check for 2 bacon egg and cheese biscuits and hotcakes.. simple right?? I tried to call but no one answers because they're busy obviously and what good would it do me now. They don't care that one of my tribe didn't get breakfast, that's my problem. But as a cautionary tale check your food when you're at the window or they may try to accuse you of lying, that happened to me yesterday. This place is going down hill at the moment it seems. read more

Rude drive up person, out of salt, hamburger buns were flattened and stale, ordered unsweetened tea and got sweetened tea which I found out in next town so got to buy that at a store. read more

9/10 visits to this particular mcdonalds franchise end in either reciving completly wrong orders, missing items from orders and or wrong sized beverages, regardless of what is wrong it seems to be that something always is. I have complained at the store and spoken to the store manager, neither her nor her employees seem to care at all, the staff and management both are incompetent/ lazy and nothing ever changes. Only 1 star because it is physically impossible to rate it any lower, needs serious improvement. read more

Ridiculous. You spend more time sitting in the drivethru than you would at a sit-down restaurant. And to top it off, they screw up practically every order. read more

Went inside to order and eat one evening. The negative was I waited about 10 minutes for my simple order of a number 3. Nothing special or extra and there was only one other person waiting with me. Looked like they took more priorities for drive thru and order ahead app orders. But on the plus, the food was hot, service was nice and the dining room was clean and newly renovated. read more

It is a 50/50 chance you might have a wrong order it has happened a few times they have been getting better but the staff is so rushed by management to get the food out I feel it damage there quality. read more

Recently remodeled and the employees are friendly. Big plus there. Service was slow and they could keep up better with wiping the tables. read more

McDonald's - a man ordering food at the counter - Fast Food Near Me - Spruce Pine, North Carolina

A great looking store. However Most of the time the ff are under cooked. With my background I can tell you the reason why and its such a easy fix. the fry basket is too full. They should never be more than 1/3 Full. When you drop a full basket it lows the temp. This in turn will cause a longer cooking cycle plus you will lost the time you were trying to save. Drop two basket (1/3 Full) for better results n quality. read more

Rarely get your order right and if younwant fast food this isnt the place..I suggest going on to another place if you can

This place is fucking horrible. There was a dead cockroach under the fucking table. The food was undercooked and employees were rude. Find a different McDonalds. read more

I said 30 minutes from the time I got in line to the time I ordered and there was literally four cars in front of me don't know what's going on not good management at night!! read more

Clean. Newly renovated. Friendly staff. Clean bathrooms. Nice McDonalds. Don't know why there's only one rating of 1 star but I bet it was before renovating. read more

McDonald's in spruce pine. If you are looking for friendly customer service than you are definitely going to the wrong store. I'm not sure how some of the employees still have jobs. Especially the manager. I hope one day they will get some nice people to work there. read more

This used to be the better of two ( Spruce Pine & Burnsville ) but that seems to be changing. Service and quality are going down hill . We hope this will improve. read more

Sucks does not begin to describe the service you get at this McDonald's. Even though there's no one in line at the drive-through they make you pull up and park in five seconds later your food comes out with about a whole scoop of salt on it. I know what they're doing their skewing the data on their drive-through pad so they won't look bad and they can get their bonuses for fast service read more

Horrible service after standing in line for over 5 minutes and no one attending to the register, someone at the drive thru asked the what I assume was some kind of assistant manager who was running the front? This person mumbled something and several minutes later came to the register and because I was standing between two cash registers hoping someone would attend to my order and yes she had seen me there, the "asst. manager " went to the register waited on a customer that came in after me and when I called her on it said " I can only wait on customers that are at my register." I assume this was her attempt to take her discontent of having to take orders; out on me. Long story short In my opinion this store gets 5 stars on ignorance and rudeness, 0 stars on customer service. read more

It's McDonalds! You know what to expect, they have very courtesy staff and managers. Food is fresh unless you go late at night.