Arrived at this restaurant Friday night, September 11 of 2026, to meet my cousin's family of 5. The lady who works for me came along to order her family of 4 supper out at BK. With to-go orders and dining room orders, we would have spent upwards of a hundred dollar bill this night.
There was a group of young people sitting out back with one girl fanning the back door of this BK. The sign on the dining room door said closed and when I drove to the drive-thru lane, the group of young people informed me that the restaurant was closed because their system was down.
OK. I thanked them and told them to have a safe night. They wished me the same.
My cousin was in the process of rounding up his family and I knew he hadn't left home yet (he is only 4 miles out) so I pulled over in the parking lot, put the car in park and proceeded to try to look his phone up to call to let him know there was no reason to come into town.
Unfortunately, this young girl, whom later I was told was named Claire West, came bounding up to the open window and informed me that their policy did not allow parking in their parking lot.
Fist of all, we were not parking. And second, we are long term (think from the 1980s) customers of this local BK who is inconvenienced because their system is down and was merely trying to place a courtesy call to save a family member some time and expense in not coming out.
I am furious. What is wrong with common decency? I cannot expect it among the younger people, and Ms. West certainly lived up to the bill, but what is wrong with BK management that they have to hire people who are rude, crude and crude and rude?
I will be taking a break from this restaurant for awhile. As a long time customer who has supported this BK through thick and thin, I suggest others think about locally-owned and operated restaurants instead of these insensitive and, frankly, idiotic chains. read more