Absolutely -- here's a cleaned-up, clarified, and expanded version of your review that keeps your tone constructive while clearly laying out the experience: The food itself was what you'd expect from McDonald's -- no complaints there. However, the service was unusually slow, even by fast food standards. We first visited in the morning for breakfast and ended up waiting more than 15 minutes in the drive-thru line. We assumed it was just a fluke -- maybe short-staffed or a rush -- so we gave it another try at lunchtime. Unfortunately, the experience was nearly identical. After sitting in the drive-thru for over 15 minutes again, it took an additional 7 to 8 minutes just to receive our food once we had placed the order. To be clear, the staff was polite and courteous -- we were greeted warmly with "Thanks for coming in today" and "Have a good morning" -- but the overall speed of service made it hard to justify the return visit. Fast food should be fast, and this location missed the mark on that front both times we visited read more

Rude people.I only wanted a cup of coffee. One lady yelled at me for complaining. Manager just stood there. Never will I go there again

Hey Ya'll, Feel like some very good fast food with some very friendly service? Yea, you remember, when you order online, or in store, then pick your hot food up and the person flashes you a smile and wishes you a great day! Well this McDonalds' is friendly, polite, and efficient! And YES, fast, if ordered from the McDees App. online because it is typically ready when you open their door or shortly thereafter. Their store is a McDonalds with the children's playground (yes, they are retrofit back or so from current upgraded stores) which are more of Cafe style we have in our area of South Carolina. So their ambiance is a bit "stuck in the past". But if you have children, then it may be a winner for you and them. However, what we do not have here in my area of South Carolina, which fries my grits, is we do not have a Steak Egg Bagel! This store offers a very tasty Steak Egg Bagel and is a two for one on the McDonalds App for only $6.89 plus tax which is excellent price. It can even be relatively healthy if you eliminate the Breakfast Sauce, Salt, Cheese and Butter. Yea, I cheat with the butter once in a while. Yea, I know Mama, Lol. However, do add extra onions (no charge) as the coffee will cover it! Remember, their bagel is a slow burning carbohydrate which means the egg, steak, and onions will keep you full until lunch. And your Triglycerides will thank you, steady Eddy, if you share and only eat one! Your Mama should have told you, lol. Yes, you can also get the same two for one with a two Egg McMuffins for $5.89 and for you twenty cents more, two Sausage Egg McMuffins, plus tax. Yes, some will say, "McDonalds?" But I say "hell yes" for breakfast. So I have shared my feelings with you about this Mc Donald's in Southport, NC which I have eaten at many times since 1997. And yes, "Little Billy, that's right!" that is twenty seven years of experiencing this restaurants food and service when visiting six times per year. Again, I stress, it is fast ordering at this restaurant when ordering from the McDonalds App. The food is good, and when including all of my orders over that twenty-seven years only three orders have been wrong which they promptly remedied. Again, you will like dealing with the friendly and polite people that serve you here. Sounds like a terrific offering to me for about $5.00 a meal with a coffee for breakfast, how about you? Give it a try, you will be glad you did. Enjoy! read more

everything was good except for the happy meal that my kid got it was really good to my kid, but he got pickles when he didn't want anything on his burger? The service was great and fast. The ambience was good. Everything was good except for the pickles on my kids burger read more

I usually use the drive thru. But this time was meeting someone. So we chose to set inside.. I am ashamed to say the conversations that was taking place. Was not proper for a place of business. Fortunately not many in the store. But lots of loud talking. And suggestive comments. I notice two people over 40. Founds jobs to do out of the kitchen. One chose to wipe the tables and another chose to check the bathrooms. ... If this is acceptable conduct. I can only imagine that proper sanitary procedures. Are closely followed NOT read more

Worst restaurant ever. Rude people. Poor management. Wish I could give negative stars

This Place is absolutely disgraceful! Not only is the food always cold but the management is very rude. My family was harassed for a extra drink the was given to us on accident. Food takes well over 20min to come out every time! Looks like this place needs new owners, management, or just condemn the place honestly. Also, the bathroom was disgusting there was poop caked up on the back of the toilet seat that looks like it's been there for awhile read more

Got to convince my daughter to get something's else. 35 minutes and waiting. At least this place Has redefined the definition of "fast food." Just to get the concept service is one vehicle every 10 minutes at drive thru. read more

Ate inside once and it'll be the last, dirty teenagers attempting to run this place, wouldn't be surprised if this place gets shut down asap, dirty, food order completely wrong, no one wearing hairnets/gloves, burnt food, if I could leave a negative review I would read more

Me and my family have never been treated so well in any McDonalds. Thank you for make us feel welcomed.

Dirty restaurant, dirty bathroom, employees fussing with each other. Person who seemed to be a manager rude to customers. Wish I could give -5 stars. read more

Waited extra time (about 20 min) during the breakfast to lunch changeover - understandable... thanks for the "fresh" French fries! read more

McDonald's - Shitty over cooked fries - Fast Food Near Me - Southport, North Carolina

Third day in a row that I have come through this drive-thru and a girl named Tiffany takes my order in sounds like I'm inconveniencing her. The first window can't take debit card so I have to go to the second window and the same girl that took my order takes my credit card through a 3-inch hole. Not a good morning thank you for coming by McDonalds nothing she opens the window another 3in and basically throws my food at me. Then they give me a receipt that you can't even read to do the survey. Don't ever go to this McDonald's it is horrible read more

I am a local to Southport and this is by far the worst McDonald's I have ever been to for years. But the reason for the review is my wife stopped in Saturday night and placed a order for our whole family. I got a double quarter pounder meal and they left it out and didn't realize till we got home. Called and they said they knew and said we could come get it or she would take our name to get it another time, she said they wrote our name down. Well went in today to get it and was told we were just trying to get free food, tried to belittle us. I am done with this place. There are other fast food options in town. read more

Well it finally happened. The Southport syndrome. 25 min in the drive thru for a small Dave's single combo with a sweet tea and a med choc frosty. We watched the entire staff stand around with the ole deer in the headlight look. After repeating our order we were finally heading out. We were really liming this place too read more

If I could give it a zero, I would. Tried stopping by before having office duty at work to order a salad. Was told to park in spot 1. Several people then parked waiting for their orders, were given their orders and then left. I tried calling their number 910-457-9410...rang and rang, then went to a fax machine. After a little over 10 minutes, an employee came to my car and stated "the salad is frozen, and will take a little time, would I like a ranch salad"...I said no I have to leave, (left my business card) I am late for work.. Again at work, I tried finding another number to call...but this is the only one, and again, went into the fax machine. This is a very busy McDonalds...they really need some competition, in the area. After posting this review...the McDonalds delivered my salad, refunded my money and greatly apologized for what happened. read more

Slow , foods cold , fries holder is never full , McDonald's food in general taste terrible. Super over priced for what you get .

One star because zero isn't possible. Has to be in the bottom 10% of all McDonalds nationwide. Service, whether inside or drive thru is miserably slow, consistently so. Employees appear to hate life approx 60% of the time, really can't blame them. People keep coming back because the only burger alternative is Hardee's and that's barely an alternative. They are like a cable provider, they know they can be mediocre or bad and you have to keep coming back if you want that type of product. A Wendy's opening or another McDonald's with decent staff would shut this place down, and I would dance on it golden arched grave. read more

Horriable !!!! This McDonald's sucks !!!! You always have to pull up and wait like ten minutes for your food it's always wrong once you get it it's called fast food for a reason or at least I thought !!!! read more

This McDonalds left racks of bread outside that birds attacked an nothing was done about it. They are going to use the buns. We took a pic but unsure how to post. read more

McDonald's - a pile of trash in a parking lot - Fast Food Near Me - Southport, North Carolina

This Mcdonals says they are open 24 hours.. and you're not!!! Very inconvenient for many people sure! I could have gone to a different location for food. read more

Went to McDonald's tonight and ordered 2 apple pies and a large diet Dr Pepper in the drive thru. When I got my drink it wasn't filled all the way. It was filled about an inch from the top of the cup. I asked the girl in the drive thru if she could fill it up and she said she'd have to go to the lobby to fill it up. I told her I wanted it filled and she told me I'm more than welcome to come inside and fill it myself. I was annoyed but I parked to go inside. Before I went into the lobby I realized the bag that I was given that was supposed to have the apple pies had a cheeseburger in it instead. I walked inside and told the girl at the cash register my order was wrong and she took the burger from me and gave it to the girl at the window to hand to the customer in the car at the drive thru. Both of the employees knew the cheeseburger had been given to me but they gave it to the next person anyway. The girl looked at me after handing it out and said "you didn't touch it did you?" It's ironic that they can give the cheeseburger to another customer but not refill my drink. This is a HUGE health code violation and I will not be coming here again. read more

I feel inclined to write as a result of the extraordinarily bad service I received today at McDonalds #7702 in Southport, NC. I placed my order at the drive thru and was asked to pull forward to a designated paddling spot to wait for my food. I waited for 15 minutes and watched numerous cars pull through and get their food. Finally, when I realized nobody was coming, I had to pull back through the drive thru (I had young children in the car) and ask for my food again. I complained about the wait and they said they had to wait on the biscuits. I find it hard to believe that 1.) it takes 20 minutes to make the biscuits and 2.) that of all the cars I saw them serve, nobody else ordered a biscuit at breakfast time. So essentially, they forgot me. To add insult to injury, when I made it home and pulled out all the food, they failed to include the maple syrup for the two orders of hotcakes I had. So, my kids ate dry, cold hotcakes for breakfast. Seriously awful. read more

Dudes relax the McDonald's is redone. YOu need to see their non greasy food. And new playground

I ordered a sandwich and a frappe. They took enough time to prepare that my first born graduated kindergarten thru the masters program at the near by state college. If I wanted to wait 24 years for a sandwich I would have asked my wife. read more

Overflowing, feces filled toilets. The entire back of the restaurant reeked of raw sewage. No one working there seemed to think this needed to be attended to. Do not risk going here. The health department should shut this place down. read more

Possibly one worst McD's I've ever seen. I work in the area and have been there several times. They are consistently bad. Grease that runs off of old burgers, undercooked fries. Stopped by today to redeem a free quarter pounder coupon. Got the burger but had to take it out of the container and use the napkins to soak up the grease in the box. The fries are always under cooked. There really needs to be some Quality Control done in that store. read more

How could it possibly take 30 minutes to get an order of biscuits and gravy???? I am sure you are wondering why we would even wait that long for food at McDonald's. Well, after paying 14 bucks for some hangover food, I didn't feel like I could get up the energy to go somewhere else. We literally waited in line at the drive through for 18 minutes and were sent to the waiting lane for another 30. This is ridiculous. read more

My brother, who died a week ago where he lived alone, ate 2 and 3 meals daily at this McDonald's, and the employees and some regular customers were his good friends who treated him warmly and with respect. I am deeply grateful to them for being so kind to my brother. Anne Russell, Wilmington read more

Just like every McDonalds....if you're on vacation, try something different. If you're afraid of change (or in a hurry) then this place is for you. And BTW the bathroom was clean! read more

Terrible experience. The restaurant is difficult to reach from the road. The fries weren't ready when we drove through and we had to wait along with many others behind us for 10 minutes. The fries weren't even that hot or crisp when they came out after the delay. The sodas were watery and they only gave us 3 napkins for 4 entrées. They forgot to give us the dipping sauce for the McBites. The rest of the food was unremarkable except that the chicken in the club sandwich was dry. read more

This was the slowest and worst McDonald's I have ever been to. I was handed the wrong order twice through the drive thru and never given an apology!!! Never told hello, goodbye or anything even when the manager gave me the correct order but it still wasn't totally correct!!! They know NOTHING about people, food or customer service!! That whole store needs new management and employees!!! read more

literally they are liars and the worst mcdonalds ive ever been too. i called them, they said they are open. i head over to them, they then tell me they closed two hours. if i could give them negative stars i would. literally the worst never go here liars read more

Avoid this place. I was one of two people inside at 8pm, and it took 23 minutes to get a quarter pounder and fries. They're not participating in the promotions advertised with trick or treat and win. While sitting in the dining area I overheard the manager say they've sent the wrong order out in drive through SIX times. It's only been 10 minutes. This place is a slow mess. read more

I wouldn't even give 1 star if I had the option. I'm a local oak island resident and I am NEVER going back to that mcdonalds again! Ever since I moved here I've had nothing but bad experiences, their fountain drinks are never at the right level(more carbonated water than flavor) or they are broken all together, they blindly make their frozen drinks, all of them because I've tried to see maybe if they made something else it would be better. NOPE and the meals, don't expect your entire meal to be in the bag before you drive off aswell as the ingredients to your breakfast sandwich or hamburger! I never like to complain but when it is a reoccurring thing I had to say something and so I did and they said they would love to replace my meal if I wanna come back up there and I said number one I didn't want to drive there twice for THIER mistake and two I don't want another messed up meal! You lost my business. read more