Mauricio is such a nice and helpful man. Very friendly and just a genuine good guy. He makes the visit special and remembers the regulars. read more

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Worker in drive thru window was overly rude and got my order wrong . Still they missed items when i ordered.

Always love this place for a last minute dinner for my son, but yesterday Riley made our day! My son really wanted an ice cream and we live about 25 minutes from this location and Rylee made sure to put the ice cream in a cup full of ice as a little mini cooler so his ice cream and make it home so that he could eat it AFTER he ate his dinner. I really appreciated the extra effort of him trying to think of a way that the ice cream can make it all the way home without me, melting. read more

Fast service. Friendly staff. Food was good too. We stopped for breakfast on thanksgiving on our way to family's meals. It was great finding out McDonald's was open this holiday. read more

My food took over 15 minutes for a McDouble and fries with no line. To top it off all of my food was cold. The guy at the front seemed nice and tried to make conversation while was waiting, but what I received was just not okay. read more

This McDonald's is honestly terrible. At lunch it is always flooded with huge groups middle schoolers from up the street and they are so loud, obnoxious a running all over the place in the restaurant. Toddlers are better behaved in here. They really need to be asked to stop or leave when they are not being respectful of others. I am not trying to be a Karen about it, these kids just act however they want in the restaurant and disturb everyone else in here constantly and they really should be asked to stop. read more

I was really excited for their Sanrio x yugioh collab and wanted to get the happy meal. When we got the happy meal boxes, one of the box was the Olympics happy meal and the other the Sanrio box.. we were a bit confused at first with the olympics box but we were hopeful there would be the Sanrio toy in them. When we opened our boxes it was just the olympics happy meal toys! We were super disappointed. Our nuggets tasted old... 2 stars for the fresh fries and the apple slices tho read more

McDonald's - They gave us the olympics toy... we were expecting the Sanrio x yugioh collab - Fast Food Near Me - Scotts Valley, California

White guy employee with long hair in a bun at night shift that looks like a bum refused to make my order 1 hour before closing time because he was too busy being lazy. read more

By far the worst service from any McDonald's I've gone to. The manager stands around talking to people and I've waited for 10-15 minutes for my order while it's on the screen. Today I got a refund after 20 minutes, the last time I go to that place. read more

They finally got rid of the angry and miserable guy in the mornings and now they have some of the best people you will ever encounter- BUT- McDonald's constantly screwing up the app with restaurant not open errors and now they took away the buy one get one breakfast sandwiches. SO NO! Goodbye! I can cook for myself! Also- Promoting that vile and disgusting non Food item you call sausage is such a disgusting turn off- highly processed scraps from a slaughterhouse floor- this is today's McDonalds- it's seems it's on its way out as soon as many other bad food could concepts! read more

Interesting design inside, very city street metal vibe going on in here. I don't think I've seen a McDonald's interior like this one. I usually hit up the drive thru so I hadn't seen the remodel until today. I've been impressed with my food orders here in the last year. A few years back I wasn't always happy with the quality/consistency at this location. There's nothing worse than ordering something I know isn't very good for me as a treat and then it being subpar. Happy to see its improved! Service is fast, food is hot, and location was clean. read more

McDonald's - Can't go wrong with a QPC! - Fast Food Near Me - Scotts Valley, California

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i always am frustrated when McDonald's doesn't mix the Oreo McFlurry like they used to, but this one mixed my McFlurry!! This absolutely made my day. The employees were so kind and inviting, definitely coming here again! read more

McDonald's - A mixed OREO McFlurry - Fast Food Near Me - Scotts Valley, California

It's McDonalds. It's not anything special. If you're looking for a quick bite, and the line isn't long then this is your place.

Slowest McDonald's ever. Been waiting 15 minutes for fries, coffee, and 20cnuggets. Kitchen looks to be working hard but they seemed solely focused on the drive thru. read more

Don't know why people give this McD's a hard time. Fried items were really fresh, and service was fast. They take a very good job of the interior too, almost always empty. A chill spot to drop by if you are on your way to the Redwoods or Monterey down the 18. Bathrooms are clean too. read more

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I would give it 0 stars . This McDonalds has a serious issue . Last month we stopped to get the Big breakfast with hotcakes and more . The breakfast had no hotcakes or potatoes . They also forgot the Apple juice . So decided no more . Then we took a chance today for a cheeseburger , fish sandwich , fries and shakes . After placing order I side the employee just walked away without placing it . Then had to wait 25 min. for it ! My husband brought order out and it was appalling . No onions or pickles on the burger ? Fish sandwiches sparse and fries were almost cold and small . I'm 70 and remember the Mac meals of many yrs. and this sealed the deal with both of us . No more ever ... the owner of this franchise should be embarrassed to represent the Company . Shame on you . read more

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I love this area and spend many a weekend here. This is one of our regular stops when we need a quick bite. It's a fairly standard experience, nothing stands out. read more

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The service here is absolutely TERRIBLE. I can see why an unmanned kiosk is better than hiring a live-person...especially of the caliber that's employed here. It's truly amazing how worthless the employees are here. We ordered from the kiosk. Filled out every obnoxious entity including "coffee stirrer" and "cutlery" for each order. We get our food and we are missing 1/2 our cutlery for the kids to eat with. I get up and get the cutlery. Next, I realize they never gave me my iced coffee I had ordered. I get up again to get my coffee. When I return to the table, my child doesn't have a straw for his apple juice. Unbelievable. For the third time now, I get up to get a new boxed juice. The gentleman working had so much attitude he acted as if I was inconveniencing HIM when I went to the front each time to fix their errors. Worst McDonald's experience to date. I can see why their stocks are dipping. At this point, an AI robot for an employee may better than the staff employed there now. read more

McDonald's - Apple juice with no straw. - Fast Food Near Me - Scotts Valley, California

Visit this location all the time... Only 1 Star Because Their Prices Are $1 higher then other McDonalds. Just Avoid those one since they import food from china and charge tariff pricing. Lowe The Pricing Stop Paying Low Wages and Increasing The Price! read more

The only reason they get a 5 star from me is because of Alex Wirth (I asked for his name in the drive thru) He is fast asf! Super kind and quick. Definitely the fastest person I've seen at a drive through probably in my whole life. Food was good and hot too! read more

McDonald's - Fast Food Near Me - Scotts Valley, California

Stopped on my way to work for 2 sausage and cheese biscuits. No line in the drive through, order quickly, "we'll have your total at window two ". All good so far. I'm in a rush and thought I misheard $7.86. As I roll out and see the receipt, $7.86!! That's 2.38 for cheese!! I walked back in to ask if they charged me for 5 or 10 slices. Nope, that's the price. Never mind that there is only $0.50 difference between a hamburger and a cheeseburger. Price gouging much McDonalds? read more

McDonald's - Fast Food Near Me - Scotts Valley, California

Ordered and someone took my order. Went to tell the worker and manger said to read the card I payed with and did not match. Bought somthing else and showed wrong card number so there machines were broken. They still did not want to give the order. read more

The ginger kid working there is extremely rude, he missed our order of fries and then started arguing with us despite that we showed our receipt. Everyone else was there to help aside from this angry and incompetent guy so try to avoid him. Still can't tell if our experience was a joke read more

The service was slow and staff seemed overwhelmed, we ordered 4 cheeseburgers and come to find that 2 of them didn't have any meat in the burger!! This is one of the worst McDonald's I've ever been to. Would not recommend. read more

I'll have to say, a pretty good experience! Came in Sunday evening for a quick bite to eat. The workers were very polite and friendly, and the food was hot and delicious! Definitely surprised given the 1.5 stars on Yelp! Good work guys! read more

Usually my husband and I dread going to our local McDonald's. We are local and have lived in Scotts Valley for 15 years. We use the mobile app so we have as little interaction as possible with staff. We were greeted immediately by Liz and she constantly kept tabs on our order. While we were waiting we watched Liz work the line all by herself. She was efficient, professional and went above and beyond with every customer. She noticed our order was crammed in the bag so tightly that she rebagged our food in two bags. What an incredible surprise to receive such exemplary service. I asked Liz her name because my husband and I were so shocked with the level of service we received. Liz is management material and sets a completely different standard than what we are used to at that location. Five stars for Liz!!! read more

I'm so disappointed that that messed up are order by not giving us our chicken nuggets and messing up our shake. (do better next time) read more

This Mcdonald location for the most part has been really good. Good service and rarely any problems with my order.

I've been sitting in line now for a 1/2 an hour 2: 40 on a Sunday not even lunch or dinner time. This is the most successful fast food chain lane on the entire planet why aren't they hiring more people. I'm affecting the environment now a lot more than just food by all the pollution im creating idling my car because they can't hire more people and be more efficient. Poor management !! You have wasted hour of my time for all I know I play would need to get a discount at all because this is a slime ball franchise The sad part is the line is twice as long as when I showed up so now there's gonna be people sitting there for over an hour read more

Not sure what is happening at this McDonalds, used to feature 24 hour service now they don't open until 7:00 at the earliest.Service has really deteriotrated, the Manager says they cannot make banana strawberry smoothies without yogurt, nonsense! Every Mc Donald's in central California can perform this simple task. Also they said that they don't have Mellow Yellow soda, even though I got it two days prior. Best to go to the other Los Gatos or Santa Cruz McDonalds stores. read more

This place has messed up my order at least 3 times. The service sucks... This is partially due to them being understaffed. I didn't think you could mess up McDonald's but boy was I mistaken. They need to build a damn Chickfilae in the Santa Cruz/Scotts Valley Area. read more

If you want a spicy chicken sandwich with no sauce! This is the spot for you! I only ordered the sandwich nothing else and it was just a dry patty and dry chicken thrown together! read more

I ordered my food to go and they had me wait for a little bit at the intercom, then when I went to pay they were really nice about it :)

Always super hot and fresh, and the workers are super kind!!! I loved how clean it was inside, it was really welcoming, I decided to eat inside. Love this Mcdonald's, one of my favs! read more

There's great service and good food. The restaurant was clean and the worker was super nice.

I hate this McDonald's. I absolutely hate the service. They are so rude to me. I even went so far as to write corporate McDonald's an email, but they didn't return it. This place sucks. Slow service. read more

What the heck McDonalds this is not ok! I ordered large fries and it wasn't even filled up halfway. read more

McDonald's - Fast Food Near Me - Scotts Valley, California

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Worst McDonald's I've ever been to, and the service is always crap. The people who work there have no sense of customer service and look like they hate their lives. If you don't like working there don't freaking work there. If you don't have patience for people don't work in the food industry. Every time I come here it's the worst experience each time. read more

I opened the app and saw 1-1/2 stars. I think this is too gracious. 2 out of the last 3 visits were WRONG ORDERS. The first time, grandkids were staying with us go gramps went and got McMuffins. Got home and not even one had cheese. I ordered all of them with cheese. I drove back and exchanged the them. Guess what the kid behind the counter said? "Here you go." That's it! No "sorry about that", or "we apologize". HERE YOU GO Last night, we got home with our orders and my Double Quarter Pounder with cheese turned out to be a single quarter pounder and my 2 strawberry and cream pies turned out to be apple pies. I wasn't going to go back and this morning I got in my car and saw my receipt. Double quarter pounder with cheese and 2 strawberry/cream pies. OK, I called the number on the receipt and was put on hold for at least 5 minutes while I heard them taking drive up orders and then disconnecting me. I think Scotts Valley McDonalds has to be the worst McDonalds in THE WORLD. Don't even get me started on how slow the drive up window is. read more

Received totally burnt sausage Mcmuffin 5/5/16 9:30 am. See picture as well. Crispy is one thing but huge chunks of burnt is way obvious. No way this should be served no question no doubt not even 1%. Employees here clearly are confused between food service and brick laying. Have also had wrong orders in the past but this is beyond just seeing if you got everything this means opening it all up now. I suggest if you go here and do drive thru sit in your car and inspect everything. Don't trust it. My last straw. Been going here because it's closer for me but from now on it's Jacks or Carls on the other side of town, never had them screw up. read more

McDonald's - Sausage McCarbon. Scotts Valley McDonald's. There's no way in hell this should have been served. - Fast Food Near Me - Scotts Valley, California