Came here the other night at about 8:30 pm, for a quick bite with two younglings. It was their idea, of course. Now, this location, known for its less-than-stellar reputation, managed to surprise us during this visit! We decided to eat in, and the dining room was very quiet. We ordered via the self-order kiosks, a first for me, and it went very well. We typed in a table number, took the receipt, and waited. The food came rather quickly and was trayed nicely. Everything was there, and hot! Yummy. The server who brought the tray was friendly and efficient, asking if we needed anything else. We did not, and settled into the meal. All the food was up to McDonald's standards. A Happy Meal with nuggets, a chocolate shake, a nuggets meal, fries, and Sprite, and I think we were done. The food was good quality and hot, the service efficient - although some was self-serve - and the dining room was clean and modern. So, yeah - 4 stars! read more

McDonald's - Dining room view toward counter - Fast Food Near Me - San Rafael, California

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This is the dumbest location, I have a mobile order and they don't want to provide what I ordered. No utensils and condiments I ordered. Drive thru is a mess. read more

The worst service of any Macdonald I've ever been to. Ordered a coffee in drive through. They asked me to wait in parking lot. 45 minutes later, no coffee. Second time I ordered a meal with large coffee. They gave me a small one at pick up. When I pointed out, the guy accused me of lying saying I was trying to get a large coffee for the price of a small cup, This place is unbelievable. read more

This happened on September 5, 2026, around 7:00 PM. This McDonald's location seriously needs better management and quality control. I ordered a 20-piece Spicy Chicken McNuggets and one apple pie. They asked me to park and wait for my order, and I waited about 10 minutes. Then the mistakes started: They forgot the apple pie completely, so I had to go back inside to get it. My 20-piece Spicy Chicken McNuggets came in two 10-piece pouches. When I got home, I discovered that one pouch was spicy nuggets and the other pouch was regular nuggets. On top of that, this was around 7 PM during dinner time, and they apparently did not even have the nuggets ready, which caused the 10-minute wait. One mistake can happen, but this was mistake after mistake on the same simple order. I specifically ordered 20 spicy nuggets, not 10 spicy and 10 regular. The whole experience was frustrating and showed very poor attention to detail. Management really needs to improve how orders are checked before they are handed to customers. read more

I was impressed I walked through the door and they were calling my number! The staff were very nice. The restaurant and bathrooms were clean too! My first time getting a biscuit sandwich and I actually liked it. It was just a lil dry. My only complaint was the paper straw fell apart. read more

McDonald's - Paper Straw was no good - Fast Food Near Me - San Rafael, California

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I just purchased a "meal" in this McDonalds drive-thru. For my drink, I requested "unsweetened ice tea," and I was charged an extra $0.50 "up charge" fee because my ice tea isn't considered a "soft drink". What???!!! So, because I chose an unsweetened ice tea I have to pay more? When ice tea is the least costly drink than Coca-cola????? Had I ordered this inside the restaurant, there would be no such charge because they would hand me a cup and I would choose my own drink at the drink dispenser. But since they had me in my car, they essentially have the ability to extort an up-charge!!! This location has been sketchy on pricing before. They previously would charge $0.25 for "disposable cup" fee. Again, extortion; how are they suppose to deliver your drink unless they put in a disposable cup?? Never visiting this location again. Totally dishonest business. read more

McDonald's - Receipt - Fast Food Near Me - San Rafael, California

Worst McDonald's ever. Worst staff, order is never correct. Food awful. Waste of money

This place seriously have some management issue on the weekend. One day had me waiting in the parking lot for 10 min for 1 apple pie. It was 12:30 pm lunch time . Another time had me waiting in the parking lot for 1 double quarter pounder. read more

ice tea was disgusting thick and discolored very bitter maybe they do not clean the ice tea dispenser i had a chicken sandwich and had bowel problems the next day how long do they let the chicken sit before they sell it read more

This place is disgusting they admitted to me that they make all the breakfast for 24hrs in advance and that they have 34 hrs to sell it all it's gross I got a breakfast burrito meal and felt the burritos they were hard and clearly old when I asked for fresh they said the burritos were as fresh as I was going to get because they make them in advance of 24hrs and then I requested a refund for my food and they were super rude about it all this place needs to be shut down no McDonalds is not good quality but at least provide people with food that wasn't made 24 hrs prior that's hard and gross it's disgusting read more

McDonald's - Old egg crusted to the hard tortilla - Fast Food Near Me - San Rafael, California

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They always treated me right. However today, after I finished my fries, I realized that they forgot to give me my two sweet and sour sauces for my 5 dollar meals. Kind of upset over that read more

McDonald's - Fast Food Near Me - San Rafael, California

Food and service was fine but got served drink with a paper straw. McDonalds is famous for having such good Coke but they absolutely ruined it with a paper straw. I know the city's and county has restrictions on plastic but don't be a cheapskate and purchase compostable non paper straws. read more

I had a pink pill capsule in my drink!!! Be careful!! I don't own any pink pills, I drank my soda dumped the ice in my sink and there it was with the ice!! read more

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I only get fillet of fish sandwiches at McDonalds. I live closer to and frequent the McDonalds in Mill Valley. The difference between what is served at this McDonalds and MV one is huge - these are overcooked and buns are over toasted. Not very tasty. Also, no quality control as one sandwich had very little tartar sauce and the other was swimming in it. Won't be returning. 2 stars instead of 1 because the service was excellent. read more

Why do you not put your happy meals in the box? Been here several times and my happy meal has never been in the box. During Christmas no box. Never. It's really annoying because that's why you happy meals are $7. All the activities that come on the outside of the box. read more

I haven't been to McDonald's in a long time, thought I'd stop in. The staff were soooo rude when I asked for a water after spending a bunch of money. I'll NEVER be coming back to this trash company. Just shocked, should of went to A&W across the street. Would of spent less money and got better service. read more

I don't know what the hell is wrong with McDonald's lately, you ask them for a coffee to go, you go quickly through the window and they don't add sugar or cream or anything, they put the coffee in for seven dollars and they don't add anything, what's happening to them? , they are stealing or what bad customer service before they had good service, today they are every read more

After my long day like many others, I am on my way home and I decided to drive through McDonald's to get a meal for me and someone else and I couldn't tell you how many times I've gotten home and had half the meal missing, yet again messing up my order to me what can only eventually feel like it's on purpose and someone there is scamming money both from its customers and the establishment, from what I had already purchased and never been compensated for which has happened again tonight again With my stupid Big Mac. I don't know why I care so much except for the fact that it happens over and over and over again and I don't know whether or not if these guys working here or trying to rip people off on purpose, but it's starting to get real frustrating. My problem is I actually like McDonald's but I keep getting bad service and ripped off over and over again. I don't know what the heck is wrong with me. I shouldn't be eating fast food anyway. What's even more comical is that I called the 800 number and spoke to Loretta on there and she said that I should just sit back and wait for a call back and something would be happening. What a joke you might as well rather than saying thank you valued customer, you should say thanks for throwing your money away here. Honestly, I've had better McDonald's service anywhere outside of Marin. I don't know what's wrong here. does anyone else agree with me and understand and feel the same way I feel like I can't be the only one that's getting ripped off here. read more

McDonald's - Receipt - Fast Food Near Me - San Rafael, California

Cancelled c my order with no reason. It's terrible when one is hungry & waiting for food read more

Totally ridiculous. I wasn't hungry but I was thirsty So I just got a large drink with a free large fries with the McDonalds app. Line was moving super slowly for only having 3 people in it. This has always been a slow McDonalds but this was annoying. When I rolled up to get my order, what I can ascertain to be the assistant manager gave me attitude. I asked for ketchup and salt and she gave me more attitude. Gave me 2 ketchup packets and PEPPER. Also the fries were small fries! False advertising! read more

Stopped in for a brief meal surprised that a fish sammy and fries are $10 but pleased with the aray of condiments (hot mustard, ranch, ketchup) read more

This place is like most fast food places; just good enough to get you fed. I'm a local in the area so I've been coming to this location for years. Sometimes the service involves a bit of miscommunication or the employee getting in a bad habit of assuming you're done with an order and then they miss an item. I don't expect any sort of excellent service, but even as a bare minimum, they tend to miss the marks every so often. Sometimes they get my order wrong or they're just not friendly at all. This place is a good last resort if you need fast food early morning or late night. It'd be better if the employees were a bit more better trained in communication and customer service. read more

We were just here and they keep getting our order wrong and they didn't give us receipts the person at the window don't speak good English had a hard time explaining that the payment didn't go through so we got charged 2x's it was ridiculous read more

My brother traverses this section of the 101 frequently. He was the one who recommended this McDonald's for a quick drive-through location when the crew was thirsty a few weeks ago. True to his assessment, it was close to a freeway off-ramp, and easy to get back on when headed south. The location is older, and the parking lot striping to get to the drive-through lane is rather funky and tight. Still, we made it to the promised land of the ordering box. The staff members were friendly, and they got our order right. Always a plus. Seems like other Yelpers don't care for this location much, but it worked out fine for us. Getting back on the highway going south, you have to be prepared to get up to speed quickly. Hopefully, you're fueled up enough with food / sugar / caffeine after your Mickey D's break to make it happen! read more

McDonald's - Fast Food Near Me - San Rafael, California

OMG. This McDonalds continues to disappoint. Only reason to eat at McDonald's is cheap on the run, but they aren't cheap anymore. I already avoided it for the poor attitude at this location. Yesterday the order taker was giggling with the mic on and the bagger never said thank you. She just closed the window without looking. Management take notice. You need to train these kids to say thank you or at least make it til they fake it. Now the worst part: Prices. I was shocked. I did a bit of research and the prices here are 61% more than the national average for McDonalds. $6.19 for a quarter pounder w/cheese? Again, I don't expect much from McDonalds but this is unacceptable. I'm done. Adios. read more

Bought for someone who ask for McDonalds. Burger was raw. I don't eat fast food and this is another reason to add to my list. read more

McDonald's - Raw quarter pounder. - Fast Food Near Me - San Rafael, California

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It is very good especially the sprite,fries and the burgers and I get that every time. also people are so nice there and the service is very good. The place looks very good and neat. Better that a lot of food places and restaurants on California. The best thing out of all is definitely the burger it just tastes so good. Also I love that you guys have toys for us. Also the toys are very cool and fun to play with. That's why I gave you a 5 star keep it up guys! read more

Very rude person at the drive through window try to ask a question just shuts the window and ignore you not the first time this has happened very poor customer service didn't even get everything I ordered will not be going back to this location read more

Best chicken nuggets of all time. This food made me change as a person. I wish there was an option of 6 stars. I genuinely loved it.

Hella rude drive through attendants that got upset when they had to change my soda for the correct size. They also only gave me 1 sauce for 20 nuggets which wasn't even the right one. And y'all want a raise read more

Everybody loves McDonald's. Especially my husband. But this time he came home with a bag of food that made him cry. He specifically asked for no onions... And it seem like they added extra onions parentheses see picture) next time we go to Taco Bell. read more

McDonald's - a cheeseburger and french fries - Fast Food Near Me - San Rafael, California

employee incompetence! i placed an order through the app and selected the option to pick up by drive thru. when i get there they tell me that i have to go inside, i step in and they tell me that i had to have picked up my order at the drive thru. get your employees to agree! train them well so that they know how to give proper service. we eneded our morning without breakfast beacause the manager could not resolve anything for me, she could not do anything and my order appeared canceled in her system when the order was active in my app, i never canceled it. do better! read more

Horrible service, I waited ten minutes at the register for help. The lady (which I didn't know was the manager) sees me but doesn't give me eye contact. Walks back and forth giving order out and even has time to chit chat with a friend/food delivery person. Until I ask for service and she tells me to go to the self service, which I tell her I only have cash. Until I ask for the manager she states she's the manager. She refused to give me her name. So I snap a photo of her. Even when I walked out a customer states, that was bad service of them as she seen me stand there for 10 minutes. read more

McDonald's - a woman working in the kitchen - Fast Food Near Me - San Rafael, California

I ordered 4 Mc muffins # 2 which were with eggs and sausages today at 8:45am . Poor service and worst of all the eggs had egg SHELLS in them . Pl rectify this issue and reimburse the $24/- I paid in cash. What a shame read more

I would give zero stars if possible. Food is disgusting and the people working there are the rudest. Atmosphere is depressing.

This has to be the worst experience I've had over and over again. The food is stale and the order is wrong half the time. I ordered a Big Mac and when I got home there was no lettuce or cheese. People here have no idea what they are doing. The franchise should shut this place down for any avg rep. The food here is always stale and never satisfying to order. Wish I could give zero stars and not sure how they are in business in this location read more

Complete fail using their new mobile ordering service. In the middle of the day it shows this location as being closed.

We happen to pass by this location and wanted grab something quick for breakfast. It took us by surprise after we saw the yelp reviews. The place was clean, the food came fast, the staff was very friendly from cashier to the staff brought us our food and checked in with us multiple times if we needed anything. 5 of us decided to leave a review on what they deserve based on their exceptional customer service. The food-regular fast food. read more

I have never ever in my life been to a McDonald's with such incompetent workers. I placed a curbside order and they completed it. While I was still waiting in my car for 30 minutes and never brought it out to me. I had to go inside and pick it up. What is the point of curbside if they're not going to bring it to you? Also, they don't even know how to make a simple frappe. It's so insane to me that they try to take shortcuts but at the end of the day it just makes the customers upset because they're clearly not trying. DO BETTER read more

For our 7-hr trip to SoCal, we bought the big breakfast meal with hot cake in drive thru. Whoever's preparing the orders should double check the receipt and the food they're giving out. We are in a hurry and didn't see what's in the bag. Just found out there's no hot cake when we passed Richmond Bridge. Syrup and butter are there but where am I gonna put them now. Really ruins my day! read more

McDonald's - Fast Food Near Me - San Rafael, California