This place can get busy but I've never been to a location that consistently has missing items from order. Probably 60% of the time something is missing or wrong from my order. Service is not that great here either. I remember when this used to be a go-to location but not anymore. read more

Did you know that happy meals costs are different at each location? Each franchise sets their own prices. This spot charges the HIGHEST I have seen in the bay area. Seriously. $10.29 for a 6 piece nugget kids happy meal?! This is about $6-$7 at most other locations. No thanks. Inside is real sketch. Chaotic guests. Need some security. NOT family friendly. I had to wait long time for food, busy night. this group of guys were running around pushing each other, pulling pants off each other, play fighting and throwing piles of napkins and new straws at each other and everywhere, totally wasting stuff. So Unsafe for all guests around. One guy climbed the counter to reach behind where the workers were, touching stuff, ew .. I have no idea what he was doing. Just wanted to be messy Nothing against the workers, I know they work hard. Just a review of the price and the environment read more

McDonald's - $10.29 happy meal - Fast Food Near Me - San Francisco, California

Ordered dinner for my kids and their sitter again last night, and once again, this McDonald's failed to get the order right. This time, one of the Happy Meals was missing the chocolate milk. I didn't leave a review a few months ago when an entire meal--a cheeseburger and a Coke--was missing, even though both items were clearly listed on the tag taped to the bag. Mistakes happen, but this is becoming a pattern. They really need to get it together and start checking orders before they go out the door. read more

Waited a total of 45 minutes for my meal. Seems like they're severely understaffed or just super slow at pushing orders out. The pickup area gets crowded very quickly and no one is consistently at the front. read more

Here's a MacDonalds that obviously gets severely tested at times by a large student clientele. And there's a sign at the soda dispenser that indicates that unlike most other locations their customers had to be deterred from drinking all they wanted. But the employees here deserve a positive review, because when they saw that we were rather frail senior citizens, and there was a lull to the foot traffic making it possible, they brought our order out personally without us even having to ask. And lastly, keep in mind that some of the working class people employed here are college students themselves. read more

I've gone here a lot during the Monopoly promotion that's currently ongoing - it's interesting how the crowd changes between the breakfast, lunch, and dinner and weekends. Overall a relatively safe area just a bit grungy. Pros: + hot crispy nicely salted fries + nice staff + lots of kiosks to order inside, so no wait to place an order + good location next to Whole Foods if you need to shop groceries + usually a few parking spots available for dine-in + currently a McDonald's Monopoly promotion where you can get free food! Cons: - drive through can take about 20 minutes when it's busy in the evening - some people lurking along the drive through area or keeled over in the indoor dining - floors in the dine in area are sticky - when it rains, part of the parking lot floods read more

This McDonald's location is good like a typical McDonald's location if you're only considering the food. I usually went to the McDonald's at Stonestown, but since that location is gone, I had to find an alternative. I went here on a Sunday around 2:45pm and we had a difficult time finding parking. The parking lot is kinda small, so we had to circle around the neighborhood a few times before we finally got a parking spot! One thing I like about this location is how they have a parking lot, a drive-thru, and tablets to order your food. We ordered a bunch of items from their tablet inside since both of us had deals, so we both ordered on different tablets inside the front of the restaurant. Anyways, we ordered the 20 pc McNuggets, 2 McChickens, 2 Hamburgers, Hot n' Spicy McChicken, an Apple Pie, a Strawberry & Creme Pie, and also the Oreo Shamrock Shake. I felt all of the food tasted like their usual locations, but their shake was in a weird container. The shake was placed in something that looked like a takeout box, which I thought was a bit weird. I do like how the workers here will deliver your food to you if you order it "for here" though! Overall, I'd recommend this location only if you're craving their food and don't care about dining inside. It was difficult finding parking here even though they have a parking lot. This place is good for people who just want to take their food for "to go", but if you decide to eat it there, then it'll be more difficult finding a place to sit. read more

McDonald's - The food spread! | IG: @nomwithelaine - Fast Food Near Me - San Francisco, California

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Long waiting period of time, waiting 30+ minutes and speaking to staff, which hasn't give proper response but to wait. Shut this place down or replace whole staff please for real read more

This used to be a really good McDonald's. But today, it was the worse I've ever had at ANY fast food restaurant! I ordered a filet o fish and several other items. Paid for my food. And then the cashier said they had no filet o fish so they asked me what else I wanted. Mind you I didn't want anything else, but since I already paid for a sandwhich I opted for a McCrispy sandwich. They asked me to move forward to the second window to wait for the McCrispy sandwich. So I waited, and waited, and waited...until I started yelling out my window, had to the honk the horn, and still nothing. Finally it came and all they can say, was Sorry. Then I got home, but into the sandwhich and it was cold with no garnishes or sauce in it. Just a plain patty and bun. So I tossed the sandwich away. Next, I went to my blueberry pie and the pie was cold and overcooked to the point where I almost cracked my tooth overcooked. The crust was super hard and cold! Terrible terrible food and service!!!! read more

Wow, I've never seen soda machines WITHOUT water until I came here. I was told they were worried about the homeless taking water...ummm isn't soda more expensive? There's literally NO button or access to water. You have to ask the employees for every little thing from unlocking the bathroom to the mini kids water they give you. Our fries were cold and yes, this place is filled with homeless people inside and outside. Sketchy place. Mobile ordered our fries and soda and it still took them half an hour they wee so behind and there were only 2 orders ahead of us and no one in the drive through...I don't get it. read more

Waited 40 mins for a singular iced coffee. Workers with lots of orders just rambling without completing anything. Kitchen floor filled with scraps of food. read more

This is the worst customer service I've ever experienced at MCDs. How you don't give refills on soda they turned the machine off so no one can get a refill. The managers had an attitude and when I asked for a refill they said we don't do refills. They look miserable working there. read more

I ordered a Big Mac and a Quarter Pounder, and ended up waiting over half an hour for my food--which is wild for McDonald's. The wait was honestly ridiculous, especially since it's fast food. And when I finally got my order, everything felt smaller than I remember--from the burgers to the fries. Not sure if it's just me, but the portions definitely seemed downsized. Pretty disappointing all around. read more

McDonald's - Quarter Pounder with Cheese (instagram: wooneats) - Fast Food Near Me - San Francisco, California

They are sloooooowwwww as hell! They are in a super busy location. They need to figure out how to speed it up!

It hadn't been that long since my review here. But sometimes a positive update is deserved and appropriate. In recent months, going to the Ocean Avenue Whole Foods around 9 am every other Sunday became my routine. After shopping, I would drive across the street to pick up breakfast for myself and someone else in my household. Actually, it'd be breakfast and two more later in the week with my regular order of two Egg McMuffins, two hash browns, and two breakfast sausage burritos (add four packets of ketchup, two mild salsa packs, and two spicy salsa packs) - that's for two people now, NOT all me. Throw in a slushy and I'd have a not so healthy but mouthwatering morning starter. I'd sip on my fruit flavored slushy and eat my hash brown with two packets of ketchup to wake up my stomach. And who do I have to thank? Big props and thanks to David at the drive-up window who never fails to get my order right; especially with those sauce requests. I've come here weekday late afternoons when craving those delectable French Fries (who does it better?...) and, never fails, I get less than or no ketchup packets though specifically requesting four packets. It's no fun having to scrounge for leftover fast food ketchup packets to eat their fries. Looking forward to stopping in on a Sunday morning again soon. read more

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Placed Mobile order at this location, long line at drive thru then decide to use curbside pickup. Waiting time said 2-5 mins. End up takes more than 10 mins and when I back home and find out some of the food I ordered was missing. Please refund me for the missing item - 4 pieces chicken strips. read more

McDonald's - Fast Food Near Me - San Francisco, California

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Slow slow slow drive through service. Even when it's dead on the street. Hire more people!

The good about this Mcdonalds is that it was pretty much just your average McDonald's. The bad was my burger. For some reason, my burger had a weird smell to it. It was so smelly it stunk up the paper bag, but luckily my other food wasn't affected. Also the workers sounded a bit annoyed and also forgot my sauce. Overall I enjoyed my meal (not my burger included). read more

Mickey D's on Ocean represents the general demographic of San Francisco outside of formal S.F. (downtown/marina/hayes/etc). Normally I order ahead and pick up at the drive through. In the event you'd want to be human and interact with people, inside this McDonald's lies a variety of people getting mcfixins. In the mornings you can find the Chinese/viet/etc scooby gang smack talking over their McCafés. This spot is popular with college students as well. Food: I'd say they make their nuggets pretty crispy. Fries are maybe good 80% of the time. 4.4/5 Service: if we're just comparing McDonald's to other USA located McDonald's then I'd say 4/5 Ambiance: Organized chaos? Nothing sets the mood like McDonald's ;) but If you're ballin on a budget, I wouldn't recommend this particular establishment for a first date. Try Taco Bell in Pacifica. 3/5 read more

This location is an absolute disaster. Burnt, stale fries and a Oreo McFlurry that just had vanilla ice cream, NO OREO mixed inside, but a few crumbs on top. read more

McDonald's - OREO McFlurry without any Oreo mixed into the ice cream. - Fast Food Near Me - San Francisco, California

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Every single time I come to this McDonald's, it's an absolute disaster. The food is consistently awful it's like they're serving leftovers from last week. The chicken nuggets taste stale and rubbery, as if they've been microwaved five times over. The McChickens? Forget any hope of a crispy bite -- they're limp, soggy, and honestly an embarrassment to the brand. They can't seem to get a single order right. It's almost impressive how reliably they screw things up. Missing items, wrong items, cold fries that somehow manage to be both soggy and dry at the same time it's a sad joke. It's so bad I actually drive farther just to avoid this location. That's how pathetic it is. Whoever is running this place clearly doesn't care about quality, service, or even basic standards of fast food. Management should seriously step up before this location becomes the laughingstock of the city (if it isn't already). Save yourself the frustration. Go literally anywhere else read more

The food is good . The service is good even though it's always busy . The place can be busy . I love the ordering system they have. read more

McDonald's - Hamburger - Fast Food Near Me - San Francisco, California

this so trash bro these mfs take hella long to get me my food. never finna come back to ts omm

There's one short girl that's answering back & forth with a mean tone of voice to a customer & also to a delivery driver. Not a good example of customer service. read more

Worst McDonald's ever! Waited over 40 minutes In the drive thru line. My order was incomplete. Fries were under seasoned and chicken nuggets were soggy. DO NOT GO TO THIS MCDONALD'S! read more

McDonald's!! Ba-da-ba-ba-ba, I'm lovin' it! Or must I? It's been so long since I went to McDonald's several times; only this time, I seldom check in and finally write a review. First off, I like how McDonald's exterior had been remodeled. So as its interior now that the pair of self service technological features were just like the ones the other McDonald's had in Sutter as well as in Stonestown. But the quality of its burgers and fries and other food selections were as mediocre as other commercial related fast food joints. Back then, I once had the first chicken salad as filling as the happy meal. Next time if I ever feel hungry, I opt for the chicken salad or McPlant burger (if it'll come around once again). Since my brother has a car, drive thru was absolutely perfect for him. His best meal was Chicken McNuggets. Overall, I still want McDonald's to stay open for business in Ocean Avenue if I one day were to get close to being broke. Whether it's breakfast, lunch, or dinner, McDonald's will always be there to satisfy one's cravings. read more

McDonald's - Sprite in a clear plastic extra large cup. - Fast Food Near Me - San Francisco, California

This place has the slowest drive thru EVER Add to that the fact that 9 out of 10 times someone is asking you for money outside and I have been attacked physically by a "pateon" inside makes this place 1 star only because the staff is always friendly. read more

everyone is literally overreacting it's a mcdonald's what do you expect ambiance is fine i guess like not bad for a mcdonald's like come on guys this is not food you get if you're not drunk at 3am or about to go to your teaching job the service is fine pretty good actually for mcdonald's and the food is well food do not quote the 2012 "mcdonald's never expired it's not real!" anyone who says that doesn't deserve food in general not rating a 5 cus it's still mcdonald's ew read more

Used the mobile app to get my kid a happy meal. Sat in line for over 40min. My wife went to Beeps Burgers, ordered, and came back and I was still in line waiting to pick up my order. just go to beeps burgers. This place is over priced as well. $8 for a happy meal! Never coming here again. I highly suggest no one comes here. read more

This place has really gone downhill. It used to be so much better in the 90's. I ordered from the drive thru today 12/7/2022 at 2:21pm. I ordered a large fry and a 20 piece chicken nuggets with sweet and sour sauce. I had to repeat my sauce 3 times. The worst part is that they didn't even give me my sauce. I realized that after I got home. The nuggets weren't even hot and the fries were super choppy like left over crumbs. They barely even salted my fries. You don't mess with a girl who is hangry. I am so upset! I said my order loud and clear and even the guy on the screen got my order right, but when it came to bagging my order, why is it that this particular location always forgets to give me my sauce?! I'm really ticked off by this. I even called McDonald's FIVE TIMES and nobody answered. I let it ring until it went to voicemail. How are you having people working, but not actually working? You can't come answer the phone because you're that busy?! This is unacceptable!! read more

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I decided to come here in the morning to pick up some breakfast because my wife wanted some pancakes. Everything was great, I ordered on the mobile app and the food was ready a few minutes after showing up. The food is consistent as always and no complaints! read more

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The team needs to get their act together. Drive-thru had a long line of cars, so I thought I would be smart and try to beat the wait by going in the store. My order took way too long to come out. Is McDonalds still considered fast food?! This was not fast at all. I could of went next door to get some dim sum in less time. Do better please... read more

This used to be a good McDonalds. I ate here a lot, too much. But recently it has become the slowest slog of poor service by grumpy people you've ever seen. Last time I came it was 25 minutes to get through the drive thru, including 12 minutes where I sat at the food window watching them scramble around like headless chickens. When my food was finally ready the window worker practically threw it at me. Today it was 31 minutes, so it's getting worse. Maybe they laid off a bunch of people to try to save money but I won't be back until I see some positive reviews. 1 star for being awful plus 1 star for bringing back the McRib. read more

I purchased a chicken nugget happy meal for my grandson, opened the box when got home no chicken nuggets in the box. I tried several times to call to speak to a manager but no one is picking up the phone. Charged $ 15.00 for nothing. Check your order to make sure accurate and complete. read more

I know that I gave this place five stars because they're awesome with the drive-through and attend the delivery people very well. But if you are a walk-in here's what you are in for: 1. A kiosk that you have to order so this place is not elderly friendly 2. Slow order times where in the most pressing times when the kitchen is understaffed, you'll get your orders wrong (imagine a Big Mac but no lettuce, pickles, sauce!) 3. Long wait times to reaching nearly 45 minutes at a time. And prior to the recent makeover of the franchise, the place has always been gradually getting slower (circa 2018 or so), so it's been roughly six years as of the time of this write up. So understand that this franchise is not really for walk-ins that want an "in-and-out" experience. It is, though, for the following: #1 The Drive Thru customer #2 The Delivery Guy #3 The App Customer If you are any of these people, you're in for a good customer service. If you are just a walk-in that wants to hang out, enjoy the Wi-Fi, or just someone that wants to order something and then leave in less than 15 min, you are out of luck. So to all walk-ins: enter knowing the risk of the wait time. Bring a video game or a book. read more

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they use REALLY old oil, they change their oil every month. Absolutely disgusting. Just try their fries and u will see what im talking about. Shut this place down read more

Ordered ahead at 10:10am, arrived at the drive-thru 10:20, sat in the drive-thru for 35 minutes, got to the window 10:55, was told breakfast ended at 10:30. You don't really expect a fine dining experience from McDonald's, but in the 35 minutes I was in the drive-thru line they only processed about 10 cars. This McDonald's is never particularly quick, but they have ambitiously raised their level of incompetence. read more

Took 43 minutes to get food only after complaining. Food was well below average. I wasn't the only one waiting and complaining

Sadly, I stop ordering from this McDonald's because it is so dirty, unsanitary and slow. I would go to another location instead until they improve. read more

McDonald's - Burnt - Fast Food Near Me - San Francisco, California

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Idk man i got great customer service here. 5/5 for me in terms of doing deliveries! Might be 2/5 for sometimes longer wait times because customer service is great. read more

McDonald's - Fast Food Near Me - San Francisco, California

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