This place is terrible--easily the worst McDonald's in Montgomery County. The food is consistently cold, soggy, and often incorrect. Customer service is just as bad: the drive-thru staff come across as rude, condescending, and completely uninterested in helping customers.
The staff appear to be poorly managed, with little to no supervision or accountability. It feels like employees can do whatever they want, with no discipline or corrective action in place. This lack of leadership shows in both the service and the overall experience. If you want to keep a good mood for the rest of your day, this is not the place to visit.
Save your money and go elsewhere. Corporate should seriously step in, or the owner should address the reality that money is going down the drain as customers decide not to return. Even responses to reviews are nonexistent--not even a basic "sorry for your experience," which says a lot about how little they care about customer feedback or dissatisfied customers. read more