Service has declined at a fast pace. Last month and last night ordered a Bacon Qtr Cheeseburger and both times NO BACON found. I contacted McDonald's filed a complaint and have received no answer from the franchised. read more

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We walked in and couldn't figure out the kiosk And the woman said too busy to wait at us at the cash register. So we left

Third time I had to drive off because no took my order after waiting at the drive thru order speaker for over 5 mins. It's always in the morning and always the same guy taking orders I see while driving off. Other times the same guy was unbelievably rude. They need to hire better people. read more

one car in front of me still waited over 10 mins for my food and it wasn't correct yet again. 2 McDouble and large fry. read more

McDonald's - Rochester - Fast Food Near Me - Rochester, New York

Rough experience today. Ordered two McChickens, a small fry, and a cheeseburger happy meal. Somehow they managed to miss the fries completely. Ok, mistakes happen. Now I have an ornery 6 year old. No apple slices either. Tragic. Drive thru crew managed to drop an f-bomb in front of said 6 year old about a previous customer. Not a great experience today McDonald's. Maybe next time. If there is one. read more

First of all both doors are locked no one can get in and people are in there eating they need to keep doors unlocked and not always though the drive though they lost business at the gates location read more

This location is ridiculous. They don't know what your order is when you get to any of the windows, so you end up repeating it 3-4 times. They won't even let you order an egg & cheese biscuit meal (which you can get at other locations) just so that they can charge you $2 more for the same food!! read more

This location has the dual drive through lanes which made it easy and efficient to grab food pretty quickly with no issues.

They literally suck ... where's my soda that I paid 3 dollars for ? Huh?! I never get what I want , the service is terrible. Ambiance is bland and depressing read more

VERY SLOW MOVING. Only 1 car ahead of us. Took forever for them to get salt pepper and ketchup. Wr sat at the window for a moment then she asked if we tea to drink. By the time we left the window the lines was about 4 cars deep. Took a couple of minutes due them to take our payment also read more

Food was cold I ordered McMuffin bad service was not good no smiles help look like they are stressed out

Every time I come here they skimp they fries ): I think their manager must pay special attention to fry inventory because it's literally every time! read more

McDonald's - Rochester - I - Fast Food Near Me - Rochester, New York

Gave me a small fry in a large fry container. Also forgot my sauce with my nuggets would not recommend.

Terrible customer service didn't know if they charged my card or not when I gave it to the lady then got my order wrong

This is not my usual Mickey D's. But I've never had a problem going there. Their service is usually fine, the food is usually fresh. McDonald's coffee is the best coffee. read more

First time here since they remodeled and serve fresh burgers. So you walk in and are greeted with 4 large kiosks which you use to order your food, fairly simple process and crew members ask if you need any help with the kiosk. You choose a number, pay and then when your food is ready it is brought to you. It's a very different experience than before. They even come back around and pick up trays. My burger was larger and even had some pink in it. I was shocked! It's not a fancy steak house but it does feel 'fancy' for a McDonalds. Employees were all very friendly and it was clean. read more

Listed as 24/7 open. It is not maybe need to update hours so people are not driving long distances

i always get mcdonald'. first the doors are always locked day and night . ( sometimes ) second , they be gettin yo order wrong. my cousin gets plain cheeseburgers and they always put EVERYTHING on it. third , the move so slow. theres literally no one in the drive thru line and they still take forever just to ask " welcome to mcdonald's can i take ur order " and when u get to the window theres like 1 car and it takes them like 5-8 minutes AT ITS MOST. last. THEY SERVERS GOT ATTITUDES. GET BETTER CUSTOMER SERVICE. but the food still good so. read more

I don't know what the problem is, but they are consistently bad. I've gotten the wrong food, lack of condiments, stale, hard buns, and a general lack of giving a crap. Clearly there is a leadership problem. I shouldn't have to drive to a different McDonald's to get a decent sandwich. This franchise sucks. read more

I placed a mobile order here at 1:30am. Everything was made fresh! Tasted delicious. Quick drive thru. The cashier at the window was so kind! Better service than I have during the day sometimes. Good night crew they got!! I'll definitely be back. read more

I ordered the crispy chicken sandwich and fries but received a soggy piece of shoe leather complete with shoe laces. The sandwich had nothing on it but 2 thin slices of pickle and had a horrible taste. read more

I've had issues with the credibility of McDonalds for a long time but have always been a sucker for some of their items such as their chicken sandwiches that I can't seem to stop eating from time to time but I've always dreaded the process of ordering because the service usually falls between the quality of a rock and salt, depending on what day it is. Despite already knowing how crap the ordering process can be, this branch deserves a special medal for "Worst Fast Food Service of 2015" from all what I've seen in the past few months. I will not comment much on the overall style of the building other than it has been modernized on the inside but retains its classic look from the outside. A bizarre choice but I don't mind, I prefer the original styling over the new "Sheek" look that seems to be popping up everywhere I turn. However, it's a mess inside with tables usually being left with empty trays, ketchup cups, and poor soggy French fries that can even be found on the floor. This extends to the bathrooms which I will never go into again after discovering a "specimen" next to the toilet stall...ick. So basically while it looks nice from the outside, it's a mess all around the inside. I understand that no one likes to clean but the staff can do so much better because who wants to eat surrounded in the filth of others? I surely don't but if you disagree, more power to you. Now it comes to down what is really awful about this McDonald's...the quality of service. For one, most of the time I have gone through the drive through, I get asked to repeat my order twice for clarification and even after that, there is usually an item missing from my order which for most of the times, is the small fries I get for a side next to my usual sandwich. They don't seem practically understanding or apologetic when I have to walk into the store and tell them that they forgot the fries. A simple "Sorry" would suffice but usually it's just an ok while the employee hands over a bag of fries. I've had times were they have messed up how I wanted my sandwich done which is just the chicken and lettuce with no mayo but yet they still but the mayo on it. I guess they aren't used to special ordering? Well because It kept happening so much, it made me stop visiting this branch when I can get what I ordered at the McDonalds that's only three minutes from where I live. In addition, they don't seem to take so of my coupons even though they are valid. This store is an example of why many people hate McDonald's. The quality of both the service and restaurant is below the line of "poor" and ventures into the "so bad its bad" category of restaurant chains. Unless they get a new staff and clean up this place, I just won't be coming back. read more

Oh my God this is got to be the worst McDonald's drive-thru I've ever experienced. What moron in that company came up with the stupid idea of two lanes with to drive through speakers and people trying to merge who are rude and don't realize who was first and who is second. This place is ridiculous and it's ridiculously slow I've never experienced anything like this in a McDonald's before. By the time you get to the window your food is ice cold. They got one window for one thing they got another window for another thing I got another window for another thing? Idiotic is all I got to say read more

This is undoubtably THE WORST McDonalds in the company. A few issues I've had there: - most likely not to accept coupons. Yes, franchise owners can choose to accept or not, but I don't like finding out at the window after I ordered that they don't. - I've been told by employees that I still have to pay the full amount even after giving the coupon. "Why the coupon?" "Oh- just to help you remember what to order." - If you order a value meal or two and an extra anything - the extra will always be forgotten. Please find a new owner, staff or something! I drive to Spencerport or Mt Read. read more

This location has been newly renovated and incorporates two drive through lanes and two pick up windows. They are fast efficient and accurate with orders. read more

Line was super long for the drive through which was fine I had no issue with it, finally get up to my turn to order and their speaker system stopped working for the one lane, the one employee puts a cone behind me and I can hear her arguing with a customer in the car behind me that everyone needs to go around and get back in line and that if she has an issue to tell mcdonalds to get more employees. However she relays no information to me so I sit there a minute longer and another girl comes on the speaker and tells me to pull around to the window to order. So I do, it's a long wait again to get to the window but I'm patient and when I finally get up there I tell her I was told to come to the window and that she personally put the cone behind me. And she aggressively refuses to take my order says I have to get back in the insanely long line that I just spent 30 minutes in and that there's too many orders behind me for her to take mine, when I was ahead to begin with. I tried explaining the other girl told me to come up and she still refused so I ended up just leaving. Absolutely horrible experience I can't believe this is how they treat people who are patient and understanding, I will never be back. read more

This McDonald's is so poorly staffed. They mess up my order daily. They don't give me the correct food. They don't give me the right anything. I'm constantly missing food. Constantly getting poor service. Constantly asking for apple pies and they always are too lazy to make them. Same with the new doughnuts. They never make milkshakes. They constantly say the machine is down. When it's not. Your staff is just too lazy to make them. They are rude. This place is horrible. This location has shorted me out of food so many times I've lost probably 50$ there in the last month alone. I've ordered Big Macs multiple times and never got them. They don't know how to make a single order correct. I order mc chickens and they give me cheeseburgers I order a cheeseburger with pickles only they give me a cheeseburger with onions only. I don't get how you can make 15$ a hour and still can't make a single order correct. Or cant make a milshake for a costumer at all. read more

Unlike McDonald's on Lyell or Lake what is based out of Lyons NY they don't nickle and dime you. You want lettuce on sandwich you got it.

Lunch time so it's busy here. However that is no excuse for cold food. Line is long so not even worth trying to take it back it's easier to leave hungry than try to get a new sandwich. Other people also complained about the food. The restaurant itself is nice and clean. read more

Horrible service I waited 20 minutes for food I asked for my money back after waiting and still not getting food while 5 other cars behind me got their food, then they tried to rip me off and didn't even apologize read more

I can't believe I'm leaving a review for McDonald's but the service is so bad here I can't help myself. I used to live right around the corner and every time I would go to this location they would screw up my order. It's been about a good year since I've been to this location until today. I ordered a happy meal, small French fry and a buttermilk fried chicken sandwich. Halfway down the road I realized they didn't give me my chicken sandwich....so I paid $11 for a small fry and happy meal. Yes, I could have gone back and I'm sure they would have given me my sandwich but I already left and I had a toddler and a newborn in the car. Seems like too much work to turn around and unpack the kids to go in and complain. The whole point of drive thrus are the convenience of not getting out of the car. I'm so happy some of these people will soon be making more money than what some people with degrees will be making (insert sarcasm). At least they are consistent...a year later and they still can't get an order right. I won't rate the food because it McDonald's. It's the worst of all fast food places but yet we all eat here from time to time because we can't help ourselves or our laziness. And yes, everyone eats here sometimes, even the ones who claim they "don't eat fast food", they are just liars. read more

By far the absolute WORST McDonalds in Rochester. Twice I went there for breakfast. Egg Mcmuffin. I did not order the egg white but that is what was on the sandwich. To make sure I got it right the 2nd time I was there I was specific - Egg McMuffin with BACON and cheese. I got another egg white sandwich with ham and COLD cheese on it. They are either not paying attention or not awake to serve customers in the AM! read more

Worst place ever bathrooms never have toilet paper and a not even close to clean. They NEVER get any of my order right I will not be going there anymore I will just have to drive out of my way read more