So - So. Staff is usually really friendly. Facility has been cleaner lately. I haven't had my order screwed up lately. I think new management is trying to turn it around. It is annoying how you can't use the drive thru at all when they have a McDonald's truck there to unload. The frappe machine is currently down for three weeks we were told yesterday. Overall, if you haven't been in a while because you've had bad experiences in the past- maybe give it another try. read more

Ordered via the app. When I arrived the line for the drive through was NOT moving. Waited 40 minutes to get to the speaker and was asked to wait. When finally served 2 coffees I hardly looked at the server who then yelled at me for not saying 'you're welcome'. I responded that the location provided terrible service and left. Not even a one star read more

Extremely slow service, terrible. No one at the drive-through and waited 18 minutes to be exact.

Very disorganized served three others that ordered after us. They kept saying we are getting yours, it was a simple meal no extras or special made ideas. It was also not in a rush lunch hour. It was almost 2 o'clock in the afternoon. Girl had an attitude when I asked for my drink when she only had my food. Then in a snotty tone asked if I had my cup. Thankfully, I do not have to use this McDonald's often. I will stopped because I had business and was driving through. I understand that that's the only fast food that you have in this town but they can definitely do better. read more

When my dad and I walked in we were treated with disrepesct from the start. We ordered a steak egg and cheese on a bagel and a sausage egg and cheese McGriddle meal. When we got our food our hadhbrowns were stale. My dad walked up and stated he would like a new one and they made it. Zoey walked out and stated "do you want your fresh hash brown". I stated "can you not be rude to my dad". Zoey stated me to Fuck off. Another girl names Shannon was rude to my dad. The general manager refunded us our money. The staff here is not friendly. We will not be coming back. If I could leave a half star I would. read more

This place is disgusting. We walked in and it was so filthy we walked out. The parking area smelled like vomit. The bathroom was nasty. The tables all had trash or food residue on them. You don't expect a lot from McDonald's, but this one is exceptionally bad. read more

i ordered a cho milkshake and when I looked inside it there was multiple bugs in it and they wouldnt even replace it. just disgusting

Love the workers and customers. Always a great laugh. Food made fresh to order at night not a bad wait.

I live in Richfield Springs and this has to be the worst mc donalds. It takes anywhere between 10-15 minutes to go through the driverhru. The last time I was there I got ice cold French fries. They Chicken Sandwiches had too much mayonnaise. I was on my way to and luckily I had a shirt on over my work shirt because, It would have been covered in mayonnaise. I have vowed to not eat there and my family as well. read more

This has to be the worst McDonald's I have ever been to. The service is so incredibly slow i mean like 35mins in the drive thru. My bun was dry and stale the fries are unsalted and soggy. I should note this is my first review ever. After several visits of the same quality I felt compelled to write this. I will say that the workers are apologetic. However that does not make up for the slow service. If I had time to wait a half hour to ear I would have ordered from a different restaurant. People go to McDonald's because generally they are in a hurry. In closing if you don't mind subpar food and frustratingly slow service, then this is the place to go. read more

If you want to have hair in your food, or stale, old food.. come here. Isn't even worth the one star.

Way to expensive, double charged, rude employees not only once but every single time I go to this garbage macdonalds I'm highly disappointed in service, it's so disgusting. Pick new employees who care about serving others as well as price adjustments you guys suck so bad. Sorry but it is the truth!! read more

Horrible service! They are all totally lost. Waited forever to get our food. Got in the car, hair in the sandwich! How long will we wait for a fresh sandwich? I'll keep you posted!!!!! Update...we got back in the truck and opened the steak/egg and cheese bagel and...NO EGG!!!! Can't make it up!! read more

It's a McDonald's, so nothing really new or revolutionary here. But the service is consistently fairly slow, and they seem to have difficulty with requests on orders (e.g. "No pickles"). With the drive thru only having one window, I can understand some of the hold up there, but inside it just takes a darned long time to get served after placing an order. read more

I normally do not review fast food joints because mediocre food and crappy service should be the expectations at most major chains. However, this location (at least through the drive through) had some of the worst customer service of any I've experienced a McDonald's. Forget a smile with your order, you're lucky if they even acknowledge you as more than a hand to put a bag of food in....a bag of food missing items that the cashier says she doesn't recall you ordering. It's unfortunate this place can't get itself together. read more

This place really was in a backwoods town. Obviously the manager doesn't care about his/her store. The men's room sink looked like someone just got done working on a car and left all their filth on the sink. I asked for catsup for my fries and the packets were dirty and sticky and then to top that off, the girl put them in the bag on top of my fries. WHAT???? Bad deal! read more

One star seems too good for them . It's an awful place. Staff needs to be more considerate and need to be more presentable . Wash your hands , wash your hands ... That's how germs spread . One pair of gloves isn't enough for one day . Ewww won't ever eat there again. McDonalds should just fire all and get better staff . read more

I went to the McDonalds one saturday after my sons basketball game and ordered a big mac meal. when i went to eat the sandwich the bottom bun was cold and the meat was luke warm. I went to the manager and told her she didnt get me a fresh one. She must have put it in the microwave because when gave it back to me it just about burned my hand. I didnt eat it because I was afraid of food poisoning. I will never eat there again. We usually get Happy Meals for my son there and there are times that they forget to put in the barbeque sauce or give the wrong toy. That day the manager was not even close to friendly and her customer service skills left alot to be desired. read more

This place is horrible! The service is the slowest I've ever seen and they ALWAYS screw up my order. This is a place we pass when traveling long distance so we do stop more often than we would like and I always get a plain burger that never comes plain, it's not hot, the people just complain about their jobs and talk about their weekend plans while customers sit and wait. I kid you not took us at least 20 mins to get our order last week.. read more