Rudest employees. Terrible customer service. Cannot get an order correct. The morning shift team 5am and before don't like when you try to use the app. read more

Literally would not give me the food I ordered. They are open 24/7 but just locked the drive through window and sat on their phones it was crazy read more

This is the best McDonald's. The ladies (and some gentleman) are all super efficient. And nice! Never a screwed up order ! Food is always good. Friendly ambience!! read more

The food tastes amazing! The people were very nice and respectful. They didn't get the order wrong! read more

McDonald's - McChicken with extra mayonnaise, bacon, and American cheese - Fast Food Near Me - Purcellville, Virginia

This is a great McDonald's. I can't believe they only have two stars as an average rating. It is very clean inside. The bathrooms are clean and functional. And the interior is upscale and even a little bit artsy. The coke tasted a little bit off, otherwise I would've given five stars. The food was up to standard quality, and the service was very friendly. Sometimes I brace myself if I have to eat at McDonald's, but I actually look forward to coming back to this one! read more

The Food was great and the lady was nice the burger was warm and the cats where very nice read more

I politely told one of the workers that the drive through screens weren't working, but she ignored me and asked me what to order. I hesitated for a couple seconds because I wasn't sure if she heard me. She then told me she wouldn't serve me. My friend ordered instead so we eventually got the food, but when I again (politely) tried to clarify at the window what I was saying, she gave me a glare and said she knew but refused service because I didn't give the order quickly enough (even though I only paused for a few seconds and they weren't busy). I don't usually leave bad reviews but I just felt like the service was extremely rude in this case and I won't be giving business to them. read more

Lied and said they couldn't make my food because the "system was down" and refused to look at the mobile order. They just wanted to close early and not work. Don't hire people unwilling to work when y'all are still open for another full hour. read more

I just entertained myself by reading the other reviews. I'm pretty sure you can ignore the one star reviews. The whining and complaining is unbelievable. Still the best McDonald's I've been to. Not sure what all the fuss is about. Food is always great, service great, dining area is fine This is fast food! read more

I've spending a lot of time in McDonald's killing time while waiting for kids activities. Nice dining room. Ordered fries and they gave it to me fresh. Garbage full but it seems drive thru is busy. Went on a Monday evening and empty in dining area. read more

McDonald's - No better fries - Fast Food Near Me - Purcellville, Virginia

Staff never looks at your face when they speak to you. Unrespectful. Unwelcoming. Rude!

The fries were cold. The people didn't get my order wet right we had to go in three times. I found a piece of plastic in my cheeseburger I do not like McDonald's service is bad. I found ketchup like a big glob of ketchup on the napkins inside the tables have gum under it. They're not cleaned. read more

This place has the rudest staff I've ever been to out of McDonald's and it frustrates the hell out of me anytime I go here. They are condescending and show they really don't care to be there. read more

The sign says free hash brown with any bagel sandwich. I asked for the hash brown and was totally ignored. I asked a third time and the cashier only said "no more" and dismissed me. I pointed out the sign and he repeated "no more". This is my first visit at this location in over a year because of lousy service, stale bread and soda tasting like your machines are not cleaned regularly. Unacceptable. read more

Absolute disaster! Made us pull into a spot and we only ordered iced tea! We waited there ten minutes before I finally just went in! Totally disorganized and no one knows what's going on. Plus, an employee left the restroom without washing her hands! Don't go here!!! read more

usually i love this mcdonalds id prefer it over others in the area. i had ordered through the app getting free nuggets with points. we were dining in and our food was brought to us, except they gave us the mcchicken instead of the mccrispy and continued to tell me i was wrong when i asked for the correct food, while i was also still missing the nuggets. she told me i couldnt have what i had ordered for some reason??? i showed her my receipt on my mcdonalds app and how much i paid and how many points were deducted from my app. it is very frustrating when your toddler is screaming for food yet the employee wont give you what you paid for OR the customer service?? i was trying to be nice but clearly she didnt want me to be. read more

Once again I made the mistake ordering food from this McDonalds. Again, it was an online order that was about as basic as it gets. Qty Item Detail Item Cost 1 McChicken $1.79 FREE Large Fries with any purchase 1 Large French Fries 1P $0.00 2 for $3 2 McDouble $3.00 Sub-Total: $4.79 Tax Rate Base for Tax Tax Amount 11 4.79 0.53 Total: $5.32 Total Savings: $3.37 My very simple order was missing one McDouble sandwich. And they were not busy at the time, no excuse for such poor service. read more

My Big Mac and French fries were lukewarm. It took 2 and a half hours to get my food through door dash. The door dash help couldn't give me a refund or credit anymore through there new system. read more

I don't think I have ever left this mcdonald's with the correct order. Every time i order breakfast, something is always messed up or not fresh. read more

Hello, earlier this night my brother and his friends were at this location and told me he was yelled at and cursed at being called a "d*ck" and "f*cking dumb ass" even threatening to call the police all because he took a picture of a broom. I was told by multiple sources that he had not said anything to the employee nor taunted her in any way. After attacking him my brother got up to leave and as he was doing so was caused out by the same employee, sources told me that he did not respond back to her condescending words and even held the door for an elderly couple entering the facility as he was doing so she continued to insult him and taunt him while doing so. Even though he was the only one told to leave many customers felt unsafe and decided to leave including all his friends who were previously loyal customers I'm usually a fan of this franchise but I would like the problem at hand to be addressed. We did not catch the name of the worker but she was described as being a shorter dark skinned woman in her mid 20s-30s working at around 9:30 November 5th. Thank you for your time I would like a prompt response or I do plan to contact upper management. read more

Probably the filthiest McDonald's I've ever been to and I've lived all over the country. Won't be back. Chick-fil-a is down the road. read more

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Beautiful and great location, but notorious across town to locals as meals are often wrong, sometimes comically wrong (6 lemon wedges instead of 6 nuggets is my favorite story!) They were doing better for a bit too, though. Recently, very rude female manager who made a wrong meal a second time incorrectly AGAIN. Her response was she had been there 15 years, refused to provide a name, and she wouldn't help. Ironically blamed it on the "young boys" but they did everything correctly and she, personally, made the 2nd meal wrong. It was only a happy meal with the 2 sides, embarrassing. Happy provide call recordings to corporate and will upload the exchange via phone as I cannot upload them here. read more

This McDonalds has constantly gotten worse every year. The management does not care about quality or customer service and it shows in the long lines, incorrect orders, poor quality food and constant stream of temporary employees. read more

I just got a double cheese burger, it was the beat double cheese burger I ever had. Thank you

They are nice and never mess up my order. Hard to write a long review of a fast food restaurant. Beware that the drive through line moves slow. read more

The Pville McDonalds is where it's at. Good and timely service as well as a GREAT atmosphere. One of the only places in Pville that's 24/7 - major plus UPDATE: inside isn't open 24/7 BUT the DRIVETHRU is read more

Stay away from this location and their terrible employee VINCENT. Last night my brother's came to get food and my brother had propped his feet up on a seat while sitting. Admittedly a mistake, but an honest one. All of a sudden, an employee comes out and proceeds to basically attempt to physically intimidate my brother, clapping his hands while demanding that my brother leave before he's forced to "escort him out". None of us had heard him ask before, and tried to earnestly apologize as we just wanted our food and to leave, but he refused, and kept on until my brother left. Then when I went to ask another employee his name, he heard me and proceeded with yelling at me while I left, doing the same thing as before. Admittedly I caved and yelled back a bit, because I was furious, I have no idea what we ever did to this guy, but he reeeally goaded me into it. So if you want to spend your evening getting harassed by a disgruntled employee named VINCENT, with nothing better to do than pick on kids 15 years younger than him, stop by this McDonald's. I'll be staying away. And by the way, TAY MONEY, if you're writing raps while you work at McDonald's in your 30's, then your lines probably suck. Y'aint got no bars fool, smh. read more

A year ago, vowed never to go back! Without exaggeration (literally - NOT exaggerating) I never received a correct order. Something was either missing, made incorrectly, or I was overcharged on my credit card. My tipping point was when I actually got the missing/incorrect/overcharge trifecta with a quarter pounder that was MISSING THE BURGER - and then I read my receipt and I was charged for two! (Not making this up!) And then today, I saw someone on TV eating MD's French fries...and darn it if I didn't relent. And OF COURSE, the order came out wrong. In all fairness, the young man at the first window was great. The order on the receipt was correct, he was polite - he actually built confidence that THIS experience (after my year-long Purcellville McDonalds boycott) was going to be better. Then I had to pull up to the second window and that's when the dumpster fire ignited. I was given my drinks and HOT Carmel sundaes first. And then I waited. And kept waiting. And waited some more. All the while...watching my sundaes turn into milk soup. And when I finally got my order - you know I checked the bag. And all seemed good in the fast food world! I even saw the little tag on the sandwich indicating my request for no onions. And then I bit into my burger and was greeted with a mouth full of onions. So I tossed the burger, grabbed a straw, and drank my sundae - while banging my head on the counter and vowing NEVER TO GO BACK! read more

I was starving, spent what like money I had left. Arrived around 430pm got a double cheese burger no onions extra cheese. It was so gross. I had to literally force myself to eat it. Just so I would be full. It tasted like it had been sitting for days. I can't believe they are able to get away with serving crap like this. Unbelievable, it was a cold cheese burger. Cheese wasn't even melted. I gringed whit every bit. After 4 bits. I had to throw it away. Thanks McDonalds. Last time I go here. It's disgusting. Prison food probably be better. I can't believe it's legal to not only charge people for this crap. What ever happened to getting what you pay for. I just wanted a decent cheese burger.i wasted 8 dollars Herr. Stay away from this establishment. It takes no pride in what they do. No pride what's so ever. What's annoying is I'm sure when the employees get there meal, lunch break, they make sure they get a nice fresh meal. But we the people get crap, that's been sitting for half thr day. This is s messed up world. On my way to the store, to make my own food. Much better off. I still can get over how disgusting that so called cheeseburger was. My body's in revault. I personally would have management go to chick fela and watch how it's supposed to be done. Cause your way sucks, so. read more

They turn their system off after midnight when they say they are open 24 hours. Very poor customer service. I just wanted some food before continuing my road trip. read more

I was going through my wallet to find my credit card, for maybe 20 seconds at most, and the employee not only scoffed, but shrugged his shoulders and closed the window. He then re-opened the window, and decided to let me and my coworker know that he had in fact worked 7 hours that day. And not in a nice way. In an extremely demeaning way. And after both me and my coworker came from a 12 hour food and beverage shift, we decided that was rather inappropriate to share with customers. We then went to the next window, and revived our extremely simple 2 smoothie order, and we're extremely reluctant to drink them, fearing that someone had spat in them. The worst experience at a fast food restaurant by far. And that says a lot. Rude employee at the payment window. Will not come again. Disgraceful. read more

I had just came from a 10 1/2 hour shift and i decided to get something VERY VERY simple for me and my co worker. We got 2 smoothies and headed to the next window. I was going to pay with apple pay but wanted to make it easier for the employee because i work in F&B and i know what it's like to deal with bad customer service. I got my phone out and deciders to just get my card out. Sometimes apple pay doesn't always work for me and i wanted to use a payment system that i know would work. As i pulled out my debit card the employee shook his head and said something under his breath. I told him "im just going to use my debit card" he then put his hand up looking pissed and then yelled at me "I WORKED 7 HOURS TODAY" i was disgusted and went to the next window. Not wanting to drink my smoothie because i was scared he spat in it. Worst mcdonald's ever. Horrible and mean employees. read more

Paint your parking blocks! They are same color as the road and I've seen people trip very badly over them. How about McDonalds colors? https://amtrustgroup.com/AmTrust/media/AmTrust/Documents/Loss%20Control%20Docs/Wheel-Stops-A-Hazard-in-Parking-Lots.pdf read more

We don't do fast food much, but we were out and wanted a sweet tea. The New McDonalds in pville was the spot to try. I have to say that the look is updated but the service is just as bad. Nobody has the multi drive thru service like chic filet, but so many others try. This place has a double drive thru and it took 10 minutes to get 2 drinks. The folks were nice and polite but the service is not fast. read more

Rushed me while I was ordering and cut me off too. I would rather go to chick fil a and order there instead. Terrible customer service.

Cheap food and reasonably convenient, what's not to like? I actually put it on par with some local eateries for breakfast, I mean how hard is it to whip up pancakes? Why pay an arm and a leg for a simple no fuss breakfast? My ONLY gripe with McDonalds for breakfast is the VAST amount of trash that is generated for a simple breakfast and there is NOWHERE to recycle in McDonalds!?! If they would put in recycling, I'd be THRILLED with McDonalds for breakfast, as is, it's a bit of an ethical dilemma at best. read more

First they never get your order right, second they take their time even if it's not busy, third they have rude employees, last They're unsanitary. I saw a guy scooping fries with no gloves someone needs to take action and fire some people. Really disappointed if I could give zero stars I would... read more

Before I start my review let me preface it: I worked for McDonalds as a manager for about 3 years. Worked my way up from crew. Worked in at least 5 different locations in that period. Not just in northern Va, but also in So Cal. This particular location is the worst McDonalds I've ever seen. It never gets better. I keep thinking it will, and it remains the same. The whole building smells of backed up sewage. The staff is absolutely clueless. Today I was told that I couldn't have more then 2 sauce cups because management gets angry. Remember how I prefaced my review? Management shouldn't care how many sauces a customer asks for! That to me is just a window into bigger problems at this location. I should also mention that it used to be an O/O (owner operator) store. The owner lost their license to operate a McDonalds, and it was taken over by corporate. They should've just bulldozed it and done Purcellville a favor. If you're in Purcellville and hungry try Tropical Smoothie Cafe or Haute Dog and Fries in the same shopping center. Avoid this place at all costs. I gave it one star because I couldn't figure out how to give it none. read more

So I never read the reviews for this store until after I recently went for the first and last time. My friend and I ordered something that couldn't be more simple. An Egg McMuffin and a couple of breakfast burritos. As we drove off, I pulled out my Egg McMuffin - only to see that the egg and the ham were missing. So my breakfast was a muffin only (we were too far away to return). My friend's breakfast burrito meal was not only missing her hashbrown, but her drink was wrong too. I really don't get why it's so hard for this location to follow what you'd think would be very easy instructions. But based on the multiple poor reviews I think it's time for them to clean the swamp. Never. Going. Back. & Never. Recommending. This. Location. read more

Ordered at the self-ordering kiosk at 7:40am. Order never arrived. Finally went up to get the food at 8:05. Short changed me on hash browns. Machines not making humans more efficient, and no replacement for poor customer service. read more