I don't expect much from McDonald's but these guys have hit a new level. I have come through a few times and 3 times within a week time period I've had soggy stale fries twice (went in the 2nd time and had them make me fresh ones) and now a soggy old hashbrown.. Aka if you get something here I highly recommend you ask for something fresh read more

Food is like normal but DO NOT come to this location if you want a drink with your food. Although the menu says they serve fountain drinks, coffee, orange juice and everything else the only drinks they will serve in the morning are boxed apple juice and bottle water.... Ridiculous lol. read more

I, a hard working middle class citizen, wished to partake in a meal with my niggas. They ordered their food on the new machines installed, as did I. I made a simple request (a request in which did not inquire the need of any cooking or assembly might I add) of 74 packets of Honey Mustard. We waited for roughly 30 minutes before they where served. This more than rustled my jimmies, because the fact of the matter is that I ordered before them. I then investigated upon the matter and asked the current employee on staff behind the register. She saw my order and completely disregarded it. How far have we fallen as a country to allow such a shameful display of service. I shall not be partaking in the customer line up in the following days to come. Until I have to use their public WIFI for my piracy. read more

McDonald's - The evident lack of care & sanitation deliberately left on the table before my arrival. - Fast Food Near Me - Provo, Utah

Went inside to order thinking it would be faster than waiting in the drive-thru. Placed an order using the kiosks and waited. There was no one at the front desk for over 10 minutes and no movement on the "in progress" orders on the screen. I had an appointment I couldn't be late to and ultimately had to leave my food. Couldn't find a single employee to tell them so they could cancel my order. Disappointing experience all around. read more

I remember when McDonalds workers had some pride (I know this because I worked at one when I was a teenager). Over the past couple decades the portions have actually gotten smaller, the quality, well lets face it, it was never that great, but service was always pretty good. Now, you have to double check every order. I would dare say that 10 of 10 orders have something missing or wrong. Sorry Ronald, but you have reached the banned restaurants list. You're not the first and won't be the last, but I won't shed a tear when the chain files for bankruptcy. Avoid all Springville and Provo restaurants they are all are terrible. read more

One of the dirtiest McDonald's I have ever been to. There literally was not one table that was not dirty with leftover food and trash. Floors were sticky with trash. Kid's play areas are never really clean, but this one looked like it had not been cleaned in a really long time. The cleanliness issue made it very difficult to eat here. read more

McDonald's - Fast Food Near Me - Provo, Utah

This McDonalds just sucks all the way around, the employees inside only worry about drive thru. If you do plan to go inside expect to wait a long time and to actually be yelled at to wait. If you decide to just order delivery NEVER expect to get the condiments you request like straws, sauce cups, ketchup. read more

This was quite a surprise a few moments in at the bottom of the box- a squirming fly. The food has always been fine, but things like this are deterring. read more

McDonald's - Chicken tenders, fly, bug - Fast Food Near Me - Provo, Utah

Seriously if you go through the drive through twice because they give you Dr Pepper instead of DIET COKE you can't just keep coming back with a car full of kids to get one damn drink right! Come on you guys read more

Moniqua, aka the manager ignored my question 3 times and was 3xtremely rude. Not coming back to this location.

Ordered was messed up, missing a cheeseburger and chicken nugget sauce. Fries were soggy, chicken nuggets were stale. Both tasted like they were cooked in old cooking oil. Staff was nice and gave us the missing cheeseburger but once I opened the cheeseburger and the meat looked like the meat from the movie "Waiting...". read more

I have eaten at this particular McDonald's more times than any other restaurant ever. Mostly due to the fact that it is one of 3 places I know of in East Bay that are open 24/7 (the others being Maverick and that one Mexican Food Place). The staff is always friendly and always get my order right which is really all I look for in a McDonald's. They have recently undergone major renovations so the dining room is very classy, and they have a double drive through with excellent sound quality, which is important to me because I talk mumble-y and they can still understand me. Yay McDonald's! read more

They did not cook my fries. But at least this time they gave me my fries. They also shorted me on my nugget sauces. Worst McD's in Provo. Need to drive to a new location. read more

Worst service ever! The lady was really rude that took our order. And in the background I hear the manager yelling at someone through her headset! What kind of customer service is that! Ridiculous! Also messed up our entire order and forgot some! read more

The restaurant was dirty, and the staff was uninterested in service excellence. The meal was mediocre--even for McDonald's standards. Our order was screwed up multiple times, and took 15 minutes to resolve it. read more

Sat in drive thru for over an hour waiting for very few items of food. I guess that they mean it when they say you get what you pay for, but this was insane. Ended up not even getting all of our items. read more

They have a very mean and abusive male employee there. Its a male and he targeted me on 3 occasions. He stays on my FaceBook when I use the WIFI while am there. Then he cuts it down all around town. He also does not respect my chairty work. My FAV Chairty is to Stop Human Sex Trafficking. See my FaceBook facebook.com/cathylynn63. IN and OUT Burger are Big supporters of this Cause. slave2nothing.org is their web site. JOHN T BULL of GEORGETOWN, TX caused this and no one else! He is a very BAD Man! McDonald's and I will be fine now. read more

The lady in the drive thru was rude and got my order wrong I ordered 2 6 piece chicken nuggets and I only got 4 and my drinks were even wrong too they didn't even taste like sprite read more

Always hated this McDonalds. Always go out of my way to not come to this location but gave it another chance. Service blows and they were out of ice cream, plave is dirty and there are flies inside everywhere. read more

Service was decent but food quality was terrible. They suffer from the plight of most fast food these days - they don't seem to care enough to serve food the way they would probably want it. Laziness and poor training abound at the fast food chains that have been around the longest. Give me In-n-Out or Chick-fil-a instead. read more

if i could give zero stars i would! i went to get 5 iced coffees and we waiting 15 minutes on the side and when we got the ice coffee it tasted like water and it was because of the coffee they brewed was too old. so we went back around and told them and they were out of coffee so we got our refund 10 minutes later. and she didn't even offer us anything and the manger was ru i decided i'd give it another try and again waiting for coffee again for 10 minutes this time and i only ordered 2! if they're short staffed they need to hire more because this is ridiculous!!! read more

As someone who delivers DoorDash, I lose money by delivering food from here as the service is extremely slow. I was stuck for 30 minutes trying to get the food when I could've done 2 other deliveries from different restaurants in the same amount of time. McDonald's isn't known for its speed or quality but I was blown away by how awful this McDonald's is. I will be sure to reject deliveries from here in the future. read more

The service at this restaurant is absolutely terrible. I understand that times are hard right now and due to short staffing, workers are overwhelmed and overworked. But that still doesn't justify the fact the staff at this restaurant neglect their basic duties and fail to provide basic/decent customer service. The employees at this restaurant are lazy, rude, and aggressive. The food is never fresh, never made properly, and when they forget your food items they either refuse to give you the remainder of the order OR they refuse to refund what you didn't receive. The amount of push back and passive aggressive behavior I have endeared from the employees at this establishment is absolutely appalling. I have filed many complaints with managers and corporate, yet they have done nothing to resolve any past issues nor have they resolved the toxic work environment their location has. I don't know why their general manager is insistent on hiring people who have a poor work ethic and fail to have basic human decency. I will never go to this McDonald's again, I will make sure my employer does not do business with this location anymore, and I will leave a review to warn anyone who may think about visiting this location. Hopefully this review will give this location the energy and encouragement to do better. read more

Super fast service in the drive thru! And the food was so fresh and hot! All McDonald's should be like this one!! Thanks guys!!!

Got food poisoning from a Mac Jr. burger last night. Usually they're pretty good at getting the order right, and I usually am just fine. Not the case last night. read more

This place is the reason I no longer eat fast food. My sister and I grabbed a bite to eat before watching a movie and thirty minutes later I could've sworn I was dying. I had to leave the movie and proceeded to throw up the contents of my meal. I wouldn't wish what I experienced on my worst enemy. read more

This location has a fairly large indoor playplace for kids. Plenty of items to keep my two toddlers, plus an enclosed basketball hoop for older kids. The highlight is a piano they can step on to make music. read more

Poor service and lots of confusion. Simple order, sausage and egg McMuffin and a small coffee. How hard can it be??? Obviously impossible for the Einsteins at this place. Tried TWICE and they couldn't get it right. First attempt they tried to get me for the big breakfast. Got that fixed and thought SWEEEET, they figured it out. Then I opened the bag and found a sausage McMuffin. I give up. read more

This McDonald's is pretty hit and miss. Either you're going to get your correct order in an efficient matter and it will be pretty good. Or, your order will be totally wrong, you'll be waiting forever, and when you finally get your wrong food, it's disgusting (even for McDonald's). read more

I really dislike going here. The food is always stale, and old. It is no wonder why they always have a short wait in comparison to the McDs on freedom Blvd. I drive to that location if my kids really want McDonald's Chicken Nuggets. read more

McDonalds tastes amazing, and their prices are pretty dang good. But I deducted all of those stars because it's so unhealthy. We were on a trip, stopped at a McDonalds, food was awesome, and we felt terrible the rest of the way to the Motel 6 we stayed at that night. read more

Let me first say, I'm a big Mc D's fan. Always have been, always will be. We ordered two 1/4# w/cheese. One with no onion/pickle. One w /extra pickle. And a large fry. The fries were soft and soggy like they'd been taken out of the fryer early. The burgers tasted lie they were a day old. Hard to imagine that considering they were both special orders. Mine had a lot of pickles on it which I loved. But it also had so much ketchup on it that it looked like it was bleeding to death. To add insult to injury.....they didn't give us any napkins! Get it together guys!!! read more

Unfortunately the McDonald's on Bulldog frequently has issues with the ice cream machine. However, this location has been very reliable at all hours of the day, and with great service! Trevor was a great help! read more

We came to have dinner and when we came in the cashier was super friendly. I believe his name was David. I didn't hear when they called our number because we were in the play area, so he took the food to our table which was super nice. All my order was correct. The only reason why I didn't give them a 5 star is because they didn't have any spicy buffalo or hot and sour sauces. read more

We tryed to eat there 30 minutes ago,we walked in to order and there were so many flies that it totally grossed me out . I am not eating fly poop! Not even read more

Ordered 2 sausage, egg bisquit. 1 small "Frappe". This was at 6:25 am. Paid for food then pulled forward to the next window. Waited for 4 minutes. I was the only one in line at drive through. Woman worker opens the window and shoves my food order at me. I said "good morning" she gave me a dirty look and shut the window. The "Frappe" lid was full of product and the cup was covered in Frappe! Got "Frappe all over my console and cup holders. This was very disrespectful and I will NEVER come back to this restaurant! Fail!!! read more

This has to be the WORST McDonald's restaurant. The Hash Browns were barely warm, the sausage on my Egg & Sausage McMuffin was cooked to a crisp, and the Orange Juice was watered down. Wow! I will never eat there again! read more

Stood in line with five customers for ten minutes after manager told employee to stop taking orders. Finally after approaching the manager, asking to get order taken I am able to order, two big macs extra pickles and md fry. While standing around for my order the three customers in Front of me received incorrect food...missing drinks missing food and a wrong food order. After an 8 minute wait I sat to eat at the cleanest dirty table. At least my order was correct, although messy. Note that no napkins are available in the seating area so use your clothing or ask an employee for some...I chose the latter. Fries were meh but fresh and sandwiches were okay. While eating I observed an employee making up a shake for someone, the same person that told me I couldn't get ice cream...weird. read more

If I could give no stars I would. This is by far and above the worst McDonald's I have ever been to. I use the kiosk to quickly order my food, and then had to wait in another line to pay for my order. Meanwhile the manager completely ignored the front counter and several of us customers stood there twiddling our thumbs. There were several other workers back behind the counter just talking to themselves, while the manager ignored us and completed drive-thru orders. I was amazed that she just ignored taking anybody's orders at the register, and then I ordered a soda, and wasn't given a cup and then later when I asked for a cup I was told the CO2 wasn't working on the machine. Just avoid this one and go somewhere else. read more

This location was terrible. Slow service, dry, nasty, stale buns. The burgers seemed as though they'd been under a heat lamp for hours. Even the soda was off... Not what anyone would expect from McDonald's (the king of consistency). I'll never go back to this location! read more