Service can honestly be better. Especially when a customer does not want to order at the kiosk, drive thru or online via the app. Food was regular mcd food. Ambiance is ok, clean store. Bathroom can afford more cleaning though. read more

McDonald's - Fast Food Near Me - Pleasanton, California

4/18/26- Either this McDonalds shrunk their drink sizes or they're scamming people. Paid for a large and Medium drink. Ordered 2 meals, 1 with a medium drink and the other with 1 large drink. Recieved 1 small drink cup and 1 medium drink cup instead. The large coffee that I ordered was put in the microwave to be heated up after being dispensed from their coffee pot. This is one of the worst McDonald's that I've been to. Never get greeted by employees, even when they look right at you. Doesn't seem they care about their customers or their service. read more

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Still the worst location. Gave them a couple more tries because my friend is collecting the toys. One time, just a chicken nugget kids meal and mcflurry was ordered. they completely forgot the nuggets. Another nuggets kids meal was ordered. Two nuggets were stuck/friend together by a long hair. How is this place so bad?? Dublin, San Ramon, and even random Daly City location was an immensely better level of quality. And I agree with the other reviews, what's with that hoarding of oreos? we're ordering oreo mcflurry's not a mcflurry with oreo sprinkles read more

McDonald's - Fast Food Near Me - Pleasanton, California

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Clean Location, Freshly Renovated!! I had a Craving for McDonald's!!! So I rolled to this Location!!! I parked right in front and rolled in!!! I approached the Kiosk and signed in !!! I ordered a Big Arch With Cheese Quarter Pound With Cheese Cheese Burger Chicken MC Nuggets Fillet Of Fish And A Small Fries I paid by Credit Card and grabbed a Table Tent !!! They delivered my food to my Table !!! 15 Minutes later It was Hot and Tasty!!!! Delicious !! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hands Strong!!! #34 On The Yelp Too #50 list of the Most Prolific Yelp Elites of 2025 !! read more

The oreo sundae needs oreo topping! Not just a few crumbs. I went to a different McDonald's in Dublin and their flurry was great! read more

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They don't go in order here for the drive thru. Horrible they'll help one line 2-3 times before going back to you who was next. read more

I ordered on the mobile app and got there at 3:50AM but was told they aren't serving their normal menu because their system is down until 4:05AM for breakfast. They told me I wouldn't be charged but I checked my statement and I was actually charged for the order. read more

been here many times. place is quite spacious and clean. interact more with kiosk and foods are just ok or mediocre, fast foods standard...

I ordered for drive thru but the line was very long, so we went to curbside pickup. And that took 20 minutes for a fast food restaurant to give me less than 5 small items. On the app it said it was ready yet when I entered the restaurant, the food wasn't ready at all! Are you kidding me? The only good thing the cleaned restaurant and didn't look like the dump. read more

They were open at 1:30 am. We get to the drive through... they tell us to drive forward to order. We're stuck in the drive through for twelve minutes before we choose to leave without ordering. At minute 15, we get out of the McDonald's drive through. A one star is a generous rating. read more

They totally missed 3 french fries. I already mentioned that I did not drive, I just wanted to ask for the refund. I dialed twice to ask for refund. They insisted to ask me to come back to get the french fries. The customer service is really suck. read more

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Service was nice. Order my usual egg McMuffin and when i bit my sandwich the eggs still had egg shells! read more

McDonald's - Egg shells - Fast Food Near Me - Pleasanton, California

This is easily the worst McDonalds I've been to. No matter what my order is, there is an overwhelming chance they will get it wrong. Even when I ordered just two unsweet iced teas, they gave me sweet tea. Or I say "no onions" and I get onions. Or "add cheese" and I get no cheese. Whether it's mobile order or regular drive thru, the order comes out wrong. And the quality isn't always there either. Cold dried out burger and limp fries. This is not a recent issue; this location has been messing up my orders for well over a decade and yet I still come here once in a while cuz it's convenient (or I'm on a mission collecting the toys). Today I ordered a Minecraft Movie Meal with chicken nuggies and sweet n sour sauce (it comes with 2), two unsweet iced teas, and a medium fries (it's Free Fries Friday!) I did not receive the medium fries, and I only got one sauce cup and it was bbq. They couldn't even get the number of sauce cups right. This was with mobile order, so everything is clearly spelled out for the order. I really should learn my lesson and just drive the extra few miles so at least I get what I ordered. I will say that the workers are friendly as they fill my order incorrectly. So I'll give one star for employees not being surly to customers. (The bar is low, my friends.) read more

This McDonald's location is in a small plaza right by the freeway, which is not that convenient to go to and get out of. The parking lot is not any better, it is a bit of like a maze - just awkward to navigate through, especially at night. I wanted a quick dinner, so I stopped here one night. I was thinking it could not be that bad - what was supposed to be a quick 5 minutes or max 10 minutes detour, turned into about an half an hour. So that night, I navigated through the lot, waited in drive-thru line, ordered my meal (it took awhile for someone to take my order thru the speaker with no acknowledgement at first), waited patiently in line (taking awhile as well), and when I got to the 1st window - no one was in the window (I waited a moment then safety assumed that payment was taken at the 2nd window like they do most of the time during the late night). I drove to the 2nd window and was ready to pay and was told I could not pay here, but the employee handed me my food regardless and I told him I have not paid yet, which he responded that I should had paid at first window and I told him no one was there - at this point I tried handing him my phone to do Apple Pay, which he kept refusing and I guess telling me I could go, and I was so confused. I drove away feeling confused - I left the parking lot, drove down the street, did a u-turn and came back because it did not sit right with me. I was pretty sure the inside was closed and the line in the drive-thru was building up, so I took a shot and called them. I actually got through, explained the situation and if I could just do a quick payment by their door or something, but they told me I have to come back through the drive-thru because they cannot open the door at night, which is a big lie because they have to come out and bring food out to the cars out front sometimes. At this point, there was a decently long line / wait, but they kept insisting there is no line, it would be quick when I can literally see the line getting longer in front of me from my car. I did not really want to argue, so I went through the line - I explained myself to the employee through the ordering speaker and she was trying to argue and claim that she has been at the first window this whole time and did not leave, which obviously she was not or I was had saw her and paid there. Anyway, after going back and forth with me, she told me to go to the window to pay - there were a good amount of cars in front of me and it took a long time like I knew it was going to be (even though they claimed it would very quick). When I finally got to the window, she could not find my order at first and came off a bit rude, but eventually she puled it up and I paid and went on my way. Overall, not the most convenient location and after my last encounter, I would most likely not be back. After all that mess by the time I got to my food - it was cold and soggy, and my drink was watered down. They also skimp on condiments, even when asked for a bit more - they act like you ask them for a huge favor and it is such an inconvenience. read more

Consistently the worst McDonald's I've ever been to, from awful service to terrible food preparedness. The store is right off the freeway but it's hard to navigate in and out quickly. read more

- They don't respond to the order speaker - we had to pull up to the front to order - workers were very dismissive and didn't take order correctly - no receipt - just told us to pay - didn't confirm what we ordered even though we told them the food we wanted and had to ask them if they got it right - switched cashier mid order causing confusion - we received half the food we ordered so we got overcharged - some of the food we received from the order wasn't even what we ordered read more

I ordered through the app and was so happy to see they offered the spicy nuggets! So many places seemed to have only had it for a limited time. The worker who brought out my food seemed friendly. When I got to my destination, I was sad to see I was given just regular nuggets. Not what I ordered. read more

McDonald's - Regular nuggets. Not what I ordered. - Fast Food Near Me - Pleasanton, California

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If you're hungry or want fast food during lunch time, skip this place. waited there for almost 40mins and they still weren't making my order yet. I said screw that and left without my food. yes, its during lunch time, but still. 40mins?? read more

This McDonald's seems pretty high-tech, where you self-order on one of the kiosks that they have available. You only interact with the staff upon picking up your order. However, their tech comes with some glitches. We had ordered some regular nuggets on the screen but it ended up printing out on the receipt as spicy nuggets. Perhaps we made a mistake on our end, but we remember double-checking the order. Similarly, we double-checked that it was set up as a to-go order, but we got our food here, so we had to ask the person to bag it up. Food itself was fine, and consistent with overall McDonald's standards. read more

The drive thru lines are don't evenly and fairly serve guests, went told to wait in stall 4 for my order. Took 15 minutes

Service is just ok at the counter. Employees don't have much face expression. Almost every table was dirty when I walked into the restaurant. Not too happy about that. read more

Has to be one of the worst McDonald's I've been to, order is consistently wrong, service is horrible, they'll have you wait at the speaker for a long time before someone even greets you you'll be lucky if ur order is correct. read more

Aways check your order before you leave as they didn't give us the happy meal that was paid for and we didn't have time to go back to get it. They don't even answer my phone calls read more

Charged me and my bf more than what we ordered, they claimed we didn't pay but it went through (checked apple wallet and bank account it went through) they refused to give us our money back and did not give us our drink and pie. WORST LOCATION EVER. EXTREMELY RUDE MANAGER!!! read more

False advertisement. My kids wanted a Happy Meal to get the squishy advertised on the windows. A "generic" (in Hispanic female manager's words) toy was given instead. When I spoke to the manager and asked to return the Happy Meal and just purchase the items separately, she said, "No, we can't do that." No apology. Terrible customer service...you shouldn't be a manager. Own up to your decisions. I would recommend that people don't come to this McDonald's. read more

First of all RUDE. the owners and managers were screaming on the top of there lungs over something. As a customer i do NOT appreciate this behavior is insane. Are the managers here okay? I don't understand why they are all screaming very horrible behavior. Get it right learn customer service. read more

Terrible service and incompetent employees. Takes a while to get your food and takes over 30 minutes to get a simple refund. Management team is a bit brain dead unfortunately, would rate under 1 star if possible. read more

Went through the drive thru-- the order was quick, the food was fresh, fries cooked perfectly. Great service!

I was really craving some McDonald's fries late at night, and was delighted to see that this McDonald's location is open 24 hours! We went through the drive-thru, ordered, and received our food in a manner of 10 minutes. 2 medium fries with plenty of ketchup packets. Maybe I haven't had McDonald's in a while or maybe my stomach isn't accustomed to the greasiness of their foods. I don't know why I had high expectations to be honest; I just wanted a late-night fix of some fries! And from my experience, I've always preferred McDonald's fries over In-N-Out Burger's fries. However, this time, I was super excited to eat the fries, but to my dismay, they didn't have much taste. They were warm, probably a fresh batch, but they were lacking flavor! Where's the sodium? If I'm eating McDonald's, I definitely want all or nothing. One meal where my sodium levels are just completely through the roof. Unfortunately, I got none of that. The fries were unfortunately mediocre, and I had to dip them in plenty of ketchup to finish them. And I usually don't use ketchup with the fries as I prefer eating them plain to taste each individual salt granule. Anyway, the fries were decent with the ketchup addition. Maybe I shouldn't have come in with high expectations for McDonald's! My bad! read more

McDonald's - french fries in a paper bag - Fast Food Near Me - Pleasanton, California

Manager is rude they won't repeat your order back to you so when it's messed up they blame it on you. The screen doesn't update fast enough so they clear out before you can finish reading. They also don't give receipts read more

The service here is superb. All staff were friendly and accommodating. I came here before going cherry picking with my kids and left full and happy. We. Used the kiss to place our order and ended up making payment at the register. Overall it was quick and painless. We sat at the booth and noticed the area was clean and tidy. Bummer that the ketchup dispenser didn't work because my son wanted to see it work. Bathroom was clean as well. read more

McDonald's - Premium coffee - Fast Food Near Me - Pleasanton, California

I frequently visit this location and never had any big issues until today. The Manger is NOT helpful. Instead of owning up to their mistakes, he blames the customer. read more

The drive-through is extremely slow. Even though you are the only one in the drive-through they will make you wait at the curbside pick up just so the counter timer doesn't show that they are taking forever with their orders. Make sure you check your order before you leave the drive-through because I have come here so many times and my orders have been messed up. The food is sometimes cold and it makes you wonder why did you have to wait at the curbside pick up when the food is not going to be fresh. read more

The night manager Mr. Reynolds is amazing. Hard working and when I see him, I know my food order will be right and hot. He needs a raise cause he be doing payment, taking order's, and handing out food. Thank you for your hardwork Mr. Reynolds. read more

One of the worst McDonald's I've been to. Floors are flooded in the men's bathroom and it smells like piss all over the place. If this is how they treat the bathrooms imagine what they're doing with your food. Walked in to use the bathroom and buy something, never coming here ever again. read more

McDonald's - Water on the floor and piss - Fast Food Near Me - Pleasanton, California

I guess I'm a McDonald's stan or you're snobs. snobs. Good food good service. More char read more

Cleanest McDonalds we've ever been in hands down! It smells clean, no grease smell, CLEAN. Bathrooms were spic & span, food hot & cooked perfectly. It was a treat eating inside, great helpful staff. read more

Their drive-thru microphone broke. Terrible customer service bad attitude. Don't ask for any special order because they'll just mess it up on purpose. You tell them to make your meal specific way and they do the opposite. 09/04/2024 3:15PM read more

McDonald's - I ask for no pickles and everything else and they give me ONLY pickles ‼ - Fast Food Near Me - Pleasanton, California

I understand that every business is in business to make money. I've read the fine print in advertisements that discounted pricing is based on participating locations. For years now, I've enjoyed the $1 soda from McDonalds. It's practically the only thing I order, which of course, does not make me a favorite customer. Tonight I drove through, ordered my Diet Dr Pepper and was told $1.43. Hmmm, perhaps I heard incorrectly? Nope. The cashier asked for $1.43. It had gone up 29-cents. It's not a matter of whether or not I can afford the 29-cents but if most stores are still charging the $1, I'll visit those stores and not this one in Livermore. read more

i came in this morning at 9:51 , ordered my meal everything was right on the screen i get to the window and pay for my meal and expect at the second window for it to be MY food , the lady starts handing me something that's not my drink and she couldn't even understand stand me when i was telling her that wasn't my order. had to bring the manager and still gave me the wrong food??? how does this happen i was so sad to open my bag to see nothing that i ordered and that i couldn't even eat either smh read more