Drive-thru manager was rude. I order through the McDonald's App all the time. So, I arrived to the drive-thru and the first worker tells me to proceed to the second window as normal. As i get to the second wwindow, a male employee ask me if I had the mobile order and I say, yes. Then out of nowhere the female manager comes to the window aggressively and tells me I need to pay for it. I was shock on the tone, but I then said, we'll I always use the App and my card is on the app. She then says, "Well, I don't know, but you need to pay". As I'm handing her my credit card, I ask, "well why did the first employee tell me to proceed to the second window?" She didn't have an answer for me and took my card to go pay. She didn't even bring me my card back. She had a different employee bring it back. She really had no reason to be rude. read more

I came to this McDonald's hoping it would be different than the one on Camino Tasajara and Crow Canyon(which I only give one star). I don't understand why my orders are constantly wrong. Even though they're correct on the screen, what comes in my bag is not what was ordered. Following up with McDonald's corporate is futile. Their follow-up skills are on par with the staff at these two stores. read more

After seeing an ad for the triple stack sausage McMuffin, I had to give it a try. It was early in the morning and dropping off a car for some new tires. This McDonald's is big and occupies a prime located right at the on-ramp of Santa Rita Rd. and 580 freeway. Huge parking lot and a double lane drive-thru. There are a couple of self order kiosks. The triple stack stack sausage McMuffin was just as billed several sausage patties with cheese egg in one muffin. The sandwich was constructed well with minimal unevenness. The meal order with coffee and hash brown was nearly $9. This location is busy with the drive thru with at least 6 cars in line, so service is a bit slow. The parking lot is dirty and there are transients loitering around. read more

McDonald's - Triple stack McMuffin - Fast Food Near Me - Pleasanton, California

This McDonald's is well ran and they do a great job with getting you your food fast and easy. They have great service and great attitudes towards customers. read more

service is so slow! no matter what i order in the drive thru i'm always asked to go to the parking spot and wait. i waited TWENTY FIVE minutes for a quarter pounder and medium fry. A new manager is needed at this location read more

Thieves... Drive-thru could not get my order correct and so I asked them to cancel it because I decided to just order on my app. When I went to give them the code, they kept saying it was invalid and asked me to pull up to the first window. What I am leaving out is that this took around 10 minutes and there were a ton of cars behind me - they didn't care. It was more important for them to not lose the 15 cents profit off the difference between a large and small Diet Coke - they were rude and lied to me about who was a manager and what could and couldn't be done on the register. When I got to the first window the woman said you have two orders and I said, no, only one. I told her that the first order should have been cancelled and she said sorry, nothing can be done about it once it's rung up (they charged my app). When I got to the food pickup window they refused to give me the Large Diet Coke that was on the receipt and would only give me a small. They then refused to give me my second order. The guy was literally yelling at me to get out of there and that I wasn't getting a large Diet Coke. It's a story I can't tell anyone but Yelp because it's so crazy no one would believe it. I'm sure the people in that McDonald's think they won, but I can assure you they bought me a very expensive happy meal lunch that day. read more

This is by far the worst McDonalds management I have ever seen in my entire life. Every single time I come here they mess up my order, give me the wrong order, or old/stale food. They rush you to place your order and then get it wrong or tell you to park for 20 minutes and STILL get it wrong. They make sure to get their money but huff and puff when you ask to get your order remade. The atmosphere is not friendly, they look like they all don't want to be there and are annoyed you're even bothering them with your complaints. I don't fault the employees because they're probably just surviving or trying to get by, but I definitely fault the managers read more

This McDonalds never honors the prices on their price chart. Every time I come here they overcharge.

Karina, the manager, was extremely unprofessional. I had a question about my order she proceeded to raise her voice and rudely blew me off. I was caught off guard with such response and her attitude and told her that I probably won't be back to this location and she said, "Great! Don't!" Very disappointing. I've been a customer at this location for over a decade. Do better, Karina. read more

Fast service after waiting for my meal - however I had to wait in line again for napkins, which were not placed inside my bag. There's no napkins in the restaurant and I also had to wait for salt. If I don't yell at them in the back, they would never turn around to give me napkins and salt. When will you release the napkins and salt or do we need an executive order for this? read more

We had a post-lunch dessert craving, so we decided to go to McDonald's to switch things up cause we'd been going to boba shops. With St. Patrick's Day only 3 weeks away, it was no wonder that McDonald's brought back their limited-time Shamrock frozen treats collection: Shamrock Shake and OREO Shamrock McFlurry. I decided to order a OREO Shamrock McFlurry cause I liked OREO McFlurry in general, green was my favorite color, plus I'd never tried it. So, why not? This frozen treat was made with their typical vanilla soft serve, blended with what they called a Shamrock syrup and OREO cookie pieces mixed throughout the dessert. The Shamrock syrup was to me a little gross-looking, especially when not thoroughly mixed in with the soft serve, making its kinda-creepy dark green color visible. (When properly mixed, it was supposed to create this beautiful light pastel green color.). But flavor wise, it was fine; it tasted like concentrated mint. It did create a nice combination with the OREO pieces though. I liked it, but I might prefer the plain OREO McFlurry. It contained 560 calories in a regular size, and the price was about $3.50 as of February of 2020. read more

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Not sure if this one is corporate owned. I didnt install the app.. seems like egg mcmuffin is getting more expensive. read more

McDonald's - Not sure if this one is corporate owned. I didnt install the app.. seems like egg mcmuffin is getting more expensive. - Fast Food Near Me - Pleasanton, California

Was just here this morning 3/1/23 at 8:30am Drive thru, very specific to the lady. Number 6 with NO egg and a large orange juice. Once I get to the first window she reads my order wrong so I correct her. I pay and go to the second window. Get told to park on the side of the drive thru. Yeah my car almost gets hit because of that. Then a lady comes out with my food. Still egg on it and forgot my hash brown. I drive to the front instead and went inside. I gave the lady my food to correct. But what I see is, she gives the food to the cook just for him to throw out the egg and then put cheese. She hands me the food and I see the cheese ain't even melted. Just a thick slice of cheese. That's disgusting. Later on my way to work I tried calling 3 times. Of course they don't answer or have a voicemail set up. Makes sense why this McDonald's only has 1.5 stars on here. Get your shit straight read more

Been to this McDonald's a few times now and I think it's great! Got exactly what I asked for while using the app. And most importantly they never forget the sauce :) read more

My boyfriend & I have been to this location one time before this recent visit and I would say it was pretty decent. However this time around really goes to show how little effort these people put into their job. Off the bat the person taking the order was not so nice to us & when our order wouldn't pop up on the screen, they just told us to pull forward. The lady at the first window was very lovely & nice. However at the second window it was a 0/10 experience. We received our food, everything was right but when it came down to not having drinks or sauces we got so much attitude. We ordered a large NO ice water where they charged us $1.69! Which is insane, and the lady proceeded to give a large ICE TEA with no ice. When we told her the drink wasn't right & we were missing sauces she proceeded to roll her eyes and handed us sauces and kept raising her voice. When it came down to getting our water she looked clueless & her manager told her in spanish "forget about them and tell them to go. (me and my boyfriend both understood exactly what he said.) So the manager shoed us away and told us to wait in the stall 1. Kind of ridiculous for us to wait for a water ?? We were fed up & extremely tired so we left. Overall being charged for something we never received. Really disappointed in what this fast food chain has become... read more

Wait times! Was told I cannot order bfast based on my arrival time. So I ordered lunch to then be told I need to wait because food wasn't ready to be served! So why not let me order bfast if lunch still isn't ready?! Service was terrible!! Would give a 0 if I could. read more

Stopped here 5 mins ago... two hairs in my burger and fries were not cooked through, could taste the freezer burn on them. I literally threw up. So gross. read more

Went thru drive thru (DT) as a pitstop before heading out to the valley. Drive thru a little slow. 2 lane drive thru? This restaurant must of been super busy before Covid-19. The huge parking lot suggests a high volume location. Anyway, I got my order in a fairly good time. The DT crew were polite, but seemed like they didn't care. This restaurant is called "McDonald's-Santa Rita" and it's a franchise store. McDonald's are self service restaurants. Even if this place gets endless 1- star reviews, it will still have business....until it gets competition from another fast food giant like a BK or a Wendys. Something capable of high volume feeding and fast service. 3- stars for being open during Covid-19 Remember, you are open because you have customers. The customer comes first. read more

Very disappointed again. Lady taking my order today very rude. Messed up my whole order as well. felt like it was on purpose. Never a good experience here. read more

The overnight manager at this establishment is the reason why there's such low raising. I guess ownership has no choice because no one wants to shift I guess. Not only does this manager bring an unpleasant demeanor his lack of organization is astounding. He regularly gets things wrong. This is a supervisor he regularly has his time to where he doesn't pay attention and you end up sitting there waiting on him in a conversation at the window. I'm ashamed to say I've been through this drive-through many times And I try not to go but sometimes in the morning it's the only place the food quality is mediocre. It's McDonald's you get what you pay for but the sideshow of this joke of supervisor is continuously hilarious and I don't want to people in these positions but apparently this is the best he has so if that's true, take pride to what you do. read more

I came here a few time and the service was excellent. The restaurant and restroom are clean too. They make the best Chicken Nuggets in my opinion and it's crispy too. They even have touch screen so you can order food yourself that's a plus. read more

Thought I would try this location a second time even though my first visit was disappointing. Ugh, terrible breakfast!! Bread was burned, egg like rubber. Nope, never going back. read more

If there was another McDonald's nearby, I would be going there instead. Unfortunately, this particular restaurant is on my way to work. Every time... And I do mean every time, I place an order just for a simple drink, they never get it right... Maybe get it wrong 99.99% wrong. Once in a blue moon they do get my drink right. Also, they don't treat mobile orders that important. They always take a drive through priority over everything else. I've already complained to the corporate office and nothing has changed when it comes to the service here. I took pictures of the dining area and this was early in the morning and it's already messy. They were staying on the countertop which looks like it's been there since the night before because it's all dried up. read more

McDonald's - It's only 7am on Monday - Fast Food Near Me - Pleasanton, California

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Craving Frappucino drinks but Starbucks already closed.....we ended up here late last night to get $2 Frappe. This location is under construction. While I love the upgraded new interior with touch screen ordering concept, I feel bad that some employees are being replaced by machines. What do you think? read more

McDonald's - Want to order? No waiting here - Fast Food Near Me - Pleasanton, California

I ordered 2 happy meals on Friday 11/10/23 and only 1 happy meal comes with the collectible toy and not the other. I came back today on 11/13/23 and talked to the guy claimed himself the manager (Mexican looking named Daniel Garcia). I explained to him what happened and Mr Garcia said I need to see the invoice (with that I don't give a &(&(&) face). I told him your employee didn't give me any invoice and I offered him to see my credit card charged. (Again he give that face). I then said your employees need to do a better job because giving out the right items to the customer since wee paid for it. (Again he give that face and said I will try talk to my employee). read more

Probably my best McDonald's drive thru experience in forever. Friday, 11:45p, my filet-o-fish was really good. Filet was hot, bun warm with that slight chew, picture perfect spoon of tartar and cheese placed center bun. HOLY lol and fries were hot and salted. Whoever made this *applause applause* NICE JOB,TEAM :) read more

02\07\2024 McDonald's Corporate Governance policy is not true. " The foundation of McDonald's success is built on a legacy of personal and professional integrity envisioned by founder, Ray Kroc, who believed in ethical, truthful, and dependable leadership." I too am a man of principal and believe in ethical, truthful, and dependable leadership. When visiting the location at 6800 Santa Rita RD I came across deceptive and unusual leadership. While ordering from the drive-up kiosk, I ordered off the displayed "Buy one, Get One for a $1 Mix and Match menu." Ordering two sandwiches and a soda, immediately I was told the deal is no longer available. I'm thinking, since it was still advertised, I request to speak to management, the person identifying himself as the manager told me that even though the advertisement was still posted and visible (without any sign of an expiration date,) the special was no longer available to customers. After I question the validity of his statement, he got indignant and said there was no advertisement outside and to prove my claim the manager requested I get out of my car in the rain and take a picture of it to prove so... So, I did and showed him at the pay station. The manager was argumentative and still did not want to honor my order, but then I reminded him of his duties to his customer. Actually, It was much uglier than I described and you would think that my effort would not be worth saving a couple buck's for all that? But being a shareholder and possibly saving others that pain... maybe in principle it was worthwhile. In retrospect, people in management positions for should be better than that and should not disrespect their customers, especially when the customer is right. I believe McDonald's shows each Owner/Operator how to run a successful business and build a bright future but has failed. Singed, I'm Not feeling like a Valued Customer. 6800 SANTA RITA RD, Pleasanton, CA #11838 KS# 13 02/07/2024 Side1 order 09 read more

McDonald's - Fast Food Near Me - Pleasanton, California

We couldn't hear the lady on the drive through speaker rally well, her accent was also hard to understand but obviously no star deductions for that. But they didn't give us ANY sauce although we asked for not only basic ketchup for the fries but none of the specialty sauces either - which we didn't notice until we were in the highway again. The bun was also pretty much burnt. Pretty disappointed read more

They regularly make mistakes and give you the wrong order. They biscuits are almost always stale - regardless of what time you order it, they are inefficient and you have to pull around and wait for ever for your food. By far the worst McDonald's ever. The young man who brings out the food to the customers waiting is very sweet though! They never compensate you for you having to come back and get the correct order. Terrible! read more

Wish there was a way of giving zero stars!! This is a large fries??? ! Must be like the brains of the owner of this location !!! Cheap you know what !!! If you are going to advertise two free orders of fries with a purchase of a twenty piece nugget, then don't screw your customers by only giving them what amount to a small size fry in a large container !!! No fries were spilled in the bottom of the bag, no fries were eaten before the picture was taken. Either the management is doing this on purpose because they are cheap, or the employees aren't trained to know how to perform the simple task of filling up a French fry box properly !!! read more

McDonald's - Large order of fries !! Half empty !! - Fast Food Near Me - Pleasanton, California

I have no idea how this place is still running. All the reviews are right . I said I want an item and he says ok and it's right on the screen but then I get the completely other thing. Corporate is supporting this thing. read more

This is the closest McDonald's to where I live, so I usually come here when I don't know what to get for food. But today, I decided to come here and just order a Large Iced Vanilla Latte for $2.00 + tax. It's actually fairly inexpensive for such a big drink and that's pretty cool. The drink overall is pretty sweet and it definitely does have the vanilla flavoring added into it. It's not the best latte that I've ever had, but it can suffice for a quick snack if I don't feel like shelling out $5 for a drink at Starbucks or anywhere else. Finally, the reason I gave it a 4/5 was mainly because of the service. The lady who handed me the drink pretty much just slammed it on the table and some of the liquid came out and made a mess. Other than that, everything else was fine. read more

McDonald's - Large Iced Vanilla Coffee - Fast Food Near Me - Pleasanton, California

Love fish fillets and burgers from McDonalds. Place just went high tech with touch screen ordering like self check out at the market. read more

McDonald's - New self order screens behind these guys standing in line. Touch screen your order and grab a sign and they bring you the food to you. - Fast Food Near Me - Pleasanton, California

The lady at the drive thru is so rude. Just went through the drive thru and she refused to move the machine out further so I could pay cause I couldn't reach. Other employees that work the drive thru can move it so why can't she. She then proceed to cop an attitude when I asked her to take my cars to scan it because I couldn't reach. She grabbed it from me and wasn't nice at all. I then asked for a small cup of ice and she said she couldn't because she needed it for the customers behind me and if I wanted ice I should have asked for it at the speaker. Since when do customers have to ask for ice at the speaker? Are you charging for ice now? She then said I would have to get back in line to ask for ice. What!!!???!!! Are you serious? Everyone else is pretty nice but everytime she's there she us soo rude! I am a regular there and you just lost a customer because of her. This was the last time for me. If I could give a zero I would have!!! read more

I like to be a positive, helpful, yelper. I am being helpful by saying- just keep driving. I know this one is close to the freeway, but they are SO rude. I speak clearly, I am polite, but my patience runneth out for consistently incorrect orders, and snotty glares at the drive up window. The men, the women, just all of them are McMeanies. Sometimes the fries are cold, and they typically leave an item out. Also this is the only McDonald's that we've gotten a FROZEN fry at. We don't even bother going back anymore, it just goes in the trash. Also- exiting this McDonalds is stressful because the first two lanes put you on 580. So, people are making lane changes like maniacs, while shoving quarter pounders in their mouths, and the whole situation is an accident waiting to happen. I'm not a fan of their food, but my kids always beg for happy meals on special occasions. It's worth traveling down the road to the McDonald's on Bernal. They're very courteous and they have a play place. read more

McDonald's - Undercooked fries. I thought they used a timer, but these were soggy and practically as cold as the service. - Fast Food Near Me - Pleasanton, California

Fully automated, easy to use kiosks, simple pickup options. Very well run place. Breakfast here tastes great. Biscuits are light, flaky, buttery. Coffee is good and is customized to taste. read more

One of the better and cleaner locations with nicer workers than some other places. Of course their ice cream machine is usually disabled, but I've never had a bad experience here. I've been here a few times since I used to work at Westea and Pizza Guys across the street. They are usually 24/7, depending on the world situation. If you come between 3-5 AM there is a possibility that it will be cash only if they are doing the cash register system reset or closeout or whatever they do. There are 2 lanes for drive through labelled "Any lane any time", and a few drive-thru parking spots for larger orders which works very efficiently! It's always quick! read more

bad service, i ordered a filet-o-fish twice and both times they didn't put it in my bag. This time i noticed and I was really disappointed because this already happened . I absolutely don't think the employees and manager are nice and understanding. they though i was lying about my food not being in the bag which is insane because i payed for the food that i'm not receiving. read more

Ordered thru mobile app/curbside. We got a quarter pounder w/ bacon & cheese Meal w/ a drink, Big Mac meal w/ a drink, 6 pc nugget happy meal with chocolate milk, 20 piece nuggets. When they came to my car, it was missing 2 medium fries, chocolate milk, all the sauces for the nuggets. Got out of the car w/ my 5yr old cause he wants his chocolate milk. I tell the cashier I was missing the fries and she acts like I'm an inconvenience to her. She hands me one fry and I tell her i was missing 2 (I didn't even bring up the fact that they were missing my sauces and the chocolate milk too). I'm sure they were going to thru a hard day but they were missing a lot of things from my order. The receipt was taped to the bag and clearly there was a bunch of stuff missing from that order. read more

My favorite, no thrills McDonalds. In and out very quickly whether it's in the drive through or eating in. Generally clean, with friendly staff. Lots of kids in here so the noise level could be high. It's funny to watch everyone use the new kiosks though. It's an overall McDonalds thing but it's really only good for those using card payment methods. For my meal of under $10, I'm not using a card so I still need to go to the register. It isn't clear if digital payment methods are accepted at the kiosks or not. There are more people helping with the usage of the kiosks than working the register, and the line could move slow once in a while. read more