I really feel for their people -- this location gets bombarded with customers, since it's right there at the entrance of the Pleasant Prairie Outlet Mall (outdoor mall), which attracts HOARDS of Cheeseheads, Chicago-ans, and suburbanites of Northern Illinois. Needless to say, you can expect a healthy wait time for food, and especially if you're ordering for more than 2 people. This location is one of the more updated Mickey-D's and features 2 drive thru lanes. While in theory it should help with the traffic flow (which often spills over to the side street, which it shares with a BP Amoco gas station (also very busy). However, the lines just don't move. From the time I called in my order from the Drive Thru window, it took me 10 minutes to get to the window to pay. I bit my tongue at the drivers in the second lane who cut in front of me even though they ordered AFTER I did. It's a bit awkward when they know they were impolite and yet, they're parked perpendicular to your car..and you're attempting to inch forward so that the guy behind you can at least place his order. Anyhow - we were told to pull off to one of those designated parking spaces to wait for our food - and it took us an additional 10 minutes of waiting. During this time, I believe their employees were laying the burgers on Himalaya pink rock salt slabs. I know I prefer salty foods, but gee whiz, I think they dumped Kosher salt onto the fries & burgers. That evening, after I finally got home, digested my sandwich & fries, I drank a gallon of water. As far as McDonald's are concerned - you do get fresh sandwiches, consistent food, and a definite rise in blood pressure. Even so, their fries in general are the best in the QSR arena, so even if it's overly salted, I will probably stop again when Im in the area outlet shopping and in need of 'nutrition'. And a cup of salt. read more

Be careful making a stop here. Do not be in a hurry or rush because You Will be stuck. The bathrooms are nasty and not clean. The employees want you to go around and order a bottle of water or a drink when they could add it, yes I know you can also make sure you order it but everyone misses something even the employees. Needed to go back and have them change the sweet tea because it was pure water idk why they even gave me brown water Overall it's McDonalds. read more

McDonald's - kiosk as the workers Do Not want to to take your orders at the counter. I'm Not An Employee why do I need to do work to order food. - Fast Food Near Me - Pleasant Prairie, Wisconsin

Stopped in quick for the restroom and if you've been to a McDonald's restroom, you know you don't have high expectations. Your typical McDonalds restroom is dingy, dirty and unkept at best. When I walked into the bathroom at this location I literally stopped in my tracks and was stunned by not only the cleanliness from floor to ceiling but the huge stalls! Trust me when I looked for signs of dirt and grime but every square inch was spotless. I thought maybe the restroom was recently renovated but the missing purse hook on the back of the stall door indicated that it was not. This was just a very well kept restroom. Kudos to the management here for keeping such high standards of cleanliness, especially in an area this is typically difficult to keep clean! read more

They gave me 9 nuggets instead of 10 nuggets and the guy taking the orders doesn't under stand English to well because he made me repeate my order 4 times. read more

McDonald's - 10 pc. Chicken McNuggets - Fast Food Near Me - Pleasant Prairie, Wisconsin

Not impressed! We placed an order on the app for 2 sausage mcmuffins and a coke with no ice. Our sandwiches we perfect and hot, but we got a diet coke with a ton of ice. The line was long in the drive thru so we went on. The facility was clean and the employee was kind. We were headed an hour north and already running a little begging so I couldn't exactly return for a new drink. This one just ended up on the garbage. read more

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Food is 30 minutes late and can't get ahold of anyone to ask where my food is. And can't get my money back .

I went in to use the Bathroom and get coffee, i Drive for a living and make many Mc Donld's stops, and many are awful. Staff super friendly and everyone was cleaning. That place was spotless. The coffee was fresh. Mt breakfast sandwich was hot and fresh. This is the second time I have been there. Anyone complaining, needs to come to Racine, Try our Mc Donald's. You would realize what a treasure this one is! read more

I have never had a bad experience with McDonalds expect for this location. I ordered a chicken sandwich with fries and a drink and when I got to the 2nd window and got my food I noticed they forgot a straw. I kindly waved at the young lady behind the window and she rolled her eyes, opened the window and just glared at me, I said/asked "I'm sorry I didn't get a straw, may I get one?" she then let out a giant sigh and practically threw the straw into my car. I understand you are busy and maybe even tired, but I was in no way rude and did not demand much. This location really needs to work on their customer service. read more

Some of my coworkers order from this McDonald's on break since it's 1 of 2 restaurants nearby, and they've gotten sick. I ordered fries just as a safe choice but was also wrong. Nail length is a hygienic issue. If you can not properly wash your hands or put on gloves, it is an issue. read more

Food is never fresh I dont know why everytime I ask for no salt on my fries I recieved extremely cold fries with salt, the fries tasted like they had been sitting under the light all day, then my filet o fish supposed to came with tarter sauce there wasn't none on there. I stopped going to McDonald's along time ago I thought I decided to go this 1 time and what a bad experience. Then the drive thru lady acted like she couldn't hand me my receipt and card properly which caused the card to fly right out my hand and with me having to get out my car just to find it. There was no apology after they or nothing she just looked like whatever. I'll continue to go to culvers right across the street. read more

Quick breakfast 2 sausage egg McMuffins for breakfast before shopping. Conveniently located at the entry into the mall

Go to Culver's. Food is what you expect. But there were no napkins anywhere in the store. They didn't give us any. When I tried to ask for some, they ignored me. No thank you. I even made eye contact, and they just walked by. read more

I was ordering breakfast yesterday morning from this drive through and I ordered a McGriddle (Sausage patty between two pancakes if you were wondering) and I pulled up, got my food, they were polite enough, but when I opened my bag. THERE WAS CHEESE ON MY MCGRIDDLE. Now tell me why would ANYONE put cheese on a pancake. That is CRIMINAL. It was so bad, so utterly disturbing that it felt intentional, because drive through girl kind of was snappy with me. I'm not from around here so I won't have to worry about coming back here but if you are feeling hungry on the I-94 in Pleasant Prairie, Wisconsin, PLEASE KEEP DRIVING. If I hear that drive through girls voice again, sometime later in life, when I am walking down the street...my wife has assured me she will have her fighting purse ready for swinging...TRUST. read more

So not only did I have to repeat my basic order of two items. They took forever just to take our order. On top of that while sitting at the order speaker another car pulls up and orders and pulls up to the window while still sitting and waiting. Once the person taking the order got to us, they could not be understood and were extremely rude. Arriving to the window, they read me my order back incorrectly and the guy at the cash window wasn't even paying attention or looking at us. Some girl was loud and distracting him the entire time. Next window where I get my food- the didnt even know which order was mine ...2 simple items. WOW. They literally asked me what I ordered because they're THAT unorganized . This is a joke. Trash service. Definitely won't be back. This lack in customer service must be a nation wide McDonald's thing . Definitely sitting right pst the winks while typing this nonsense . UPDATE : at the light getting my son his nuggets which were cold and my overly carbonated sprite when I ordered an orange soda. Woooooooooow read more

CHANGE UR OIL!!! My fries, burger, everything tasted like old oil. Please stop serving your customers this. I'm traumatized and may never go to McDonald's AGAIN. read more

Nice McDonalds in a small town providing consistent predictable good fries and burgers. Clean restrooms.

I don't like giving out 1 stars, but the experience today really ticked me off. I ordered a Mocha with double shot coffee and the "barrister" asked me hot or cold. Reply, "hot." Then he gave me an iced mocha. When I reminded him that I ordered a hot mocha, he frowned at me! Really!?? To add to the insult, he ignored me and left me to be served by another person. Worse of all, the mocha was the worst one I ever had. I could only taste sugar, no Moco or Choco! No hint of coffee or chocolate anywhere. Well, serve me right to order coffee at McDonald;s. I was desperate and I thought anything could satisfy me at that stage... read more

Stopped here to stretch my legs after a long drive and get coffee since nothing else was opened besides the gas station. I think I would have been better off at the gas station. There were two other customers in the place. So not busy at all. Figured what the heck, I would try some breakfast since their menu is slightly different than what is offered in my neck of the woods. Big mistake! First off, staff seemed to be untrained in any form of customer service. They were more interested in chatting and heckling each other. Food was way overcooked or had been sitting under heat lamps for a while. Not sure which! Not to mention the fact I had to have them remake the coffee twice as they kept giving me the wrong one! Ultimately, not worth the stop! read more

It's was crazy busy 8/9 225pm , over twenty kids and adults. The customer service was phenomenal and the food was all fresh. The smiles from the gentlemen handing us the food was contagious and welcoming. I was amazed at the fast great service... big props to all of them read more

They were slammed inside and it was only 3:45pm on a Sunday. Noisy SCREAMING kids everywhere. I guess everyone was stressed out after the mall? I really don't know how the employees aren't nuts, lol! read more

McDonald's - Nasty ground in dirty table!!! - Fast Food Near Me - Pleasant Prairie, Wisconsin

Terrible McDonald's. I went inside to eat. They weren't waiting on anyone unless you made an order on the kiosk. I wanted to order in person and take my food to the table. They said we would have to wait a while. This is me and another lady. Then I had to wait and wait and wait and I decided to leave. I went to the drive-thru and it was more waiting and very slow. I will never go to this McDonald's again. They don't care about their customers read more

Well, it's a McDonald's... The food is consistent, the coffee is consistently awful; burnt, hot ashtray, and the service was fine. Bonus points for having a David Sanborn song playing as I walked in. Double bonus points for a Paul Hardcastle song playing as we left. read more

Stop here on my daily commute and it was a perfectly acceptable place until the last few time I drove through for coffee. About 50% of the time they don't have decaf brewed at 7ish in the morning, which defeats the whole point of stopping. read more

Staff welcome everyone. Bathrooms surprisingly clean. Restaurant looks new but I know it has been here for a long time.

this mcdonald's lies about menu options twice we asked for the bbq chicken tenders first the guy said they were out of them then told us it takes too long. we arrived at 9:45pm they close at 11pm lazy!!! Really???? out of a product !!! They shut the fryer done that's what's happening. so we got two filet fish, one was raw and the other cooked. the fries were old and hard while the other fries were hot. Really upset because this place is half assed quality. rude window service and they did not mark the sodas. if we could give zero stars we would. who runs this location. we are calling corporate. the menu does not read that the employees refuse to make product nor does it read that they do not serve certain products. not recommended ever!! read more

I don't usually write reviews but this McDonald's is straight booty, my con chicken wasn't even good and the tables were dirty. Horrible service they kicked me out of my table read more

I normally don't leave reviews for a McDonalds, it usually is what it is for a fast food restaurant. However, this morning at around 9:15AM, I ordered a medium hot Mocha, the service was just fine. The reason I am sending a complaint their way, is due to the fact that the female at the 2nd window, where you pick up your order had so much perfume on and it was so strong that I had to take the lid off of my coffee cup so I wouldn't smell her perfume. Let me tell you, cheap perfume rubbing off on your coffee cup does not mix well at all!! It stunk to all high heaven....anyways, she should wear gloves when disbursing peoples food so she doesn't stink them up or better yet....don't wear cheap perfume that rubs off on everything while you are at work!! Who needs to smell like that at 9:00 in the morning! I threw out the Mocha as it stunk! read more

Been here several times food is always fresh and hot, fast service. Better than any McDonald's in the milwaukee area. Thumbs up

Food and service inside was great. Lady at front desk was quickly available and helpful. Drive through attendant took forever to take our order and then left off an item which was why I had to go inside. Would go back but slightly unpleased. read more

First, the drive thru screen wasn't working to see my order. This led to the woman on the other end rambling through my order and say pull forward. Ok fine. I paid for my meal and the person that took my money did not confirm my order. THEN DISASTER. I pulled forward to the 2nd window and was handed a bag with a sandwich - no fries that I had ordered. Well I checked my receipt and I guess she didn't enter it back at the order screen that was my first issue. AS I WAS BEING HANDED MY RUNNY WATERED DOWN CHOCOLATE MILKSHAKE -- KETCHUP PACKETS HIT MY CAR, HIT MY REARVIEW MIRROR. I mean seriously??? They were laughing. I said excuse me you hit my car while throwing packets and not even an Im sorry? Wow, what a horrible experience. There was no manager available and I really just wanted to get out of there. I was very upset. No one can know what other people go through and the fright of objects being thrown at me was emotionally disturbing. Please address this, no one should be throwing condiments period let alone hitting customers and their vehicles. read more

Sitting here waiting for hash browns in the morning... inefficient. Also more expensive than other licstions

Always great food in a hurry. I love the coke products and of course the fries! This one kept up well and was a nice break for family after shopping. read more

They hardly ever have any food ready. I have yet to come here and get my food at the window. Consistently waiting parked curbside for 5 minutes waiting for food. I have come here during the normal daytime hours as well as late night and its the same story. Poorly run. read more

Thanks for forgetting my order. I will just hand you money, stare into space in the forgotten corner, and await my cheeseburger that apparently will not come unless I ask you 3 times. Oh yeah and all I wanted was a thirst-quenching Coke and that's the one that's out? Come on! read more

Literally the slowest McDonalds I've ever been to. Adequate- sized staff just totally incompetent

Poorly trained staff. Ordered 4 breakfast burritos a coffee and a hot chocolate. The girl charged me $11.00 which sounded expensive. Got to the window where my food was.Only got 3 breakfast burritos,was told I did'nt pay for the coffee, and would have to wait for the hot chocolate.Rushed me out of the drive thru line. INCOMPETENT employees!,, read more

I would give this location 1/2 star for having a restroom. Other than that, they suck. Stopped here for coffee after driving all night. There was a homeless looking guy on his laptop sitting at a counter and a woman passed out at a table. Manager was chit chatting with an elderly man and looked at me several times, smirked and sneered and never acknowledged that I was there as a customer. Hmmmmmm. An employee with a headset walked past me several times, peeked at me out of the corner of her eye, but never even acknowledged that I was standing there. After 5 full minutes of waiting for the manager OR SOMEONE to take my coffee order, I left without my coffee. They need to replace the entire staff here and start over! I wouldn't stop here again if I were starving or dying of thirst. read more

First time coming to this McDonald's in Pleasant Prairie. I was lucky because the city of kenosha just add a new bus 35 to mall area. This McDonald's was clean in Inside and outside. Works were friendly and nice. I order and got my food right way and my food was delicious and good. I give this place 5 stars. I come here this area every once a week because of the new bus. Am still there only passenger this route started in September. read more

cashier was rude. had to ask 3 times for our fries, even then got the wrong order. spent the rest of the time flirting with the manager.

Not only did they get my order wrong, they insisted my order was correct. I had to explain what a small coffee was and what a medium Frappe was.I called the corporate customer service number, only to find out they are having technical difficulties. When I was finally handed the correct size frappe, there was whipped cream dripping down around the whole lid. I said to the guy in drive thru (NO NAME TAG BTW) that it was nasty and if I could have some napkins. He repeated what I had said. I asked if he was mocking me, he said no then said have a great day. WTF...for my $20 dollar order I didn't expect that kind of experience. I called the store to complain and the manager Maria did NOT understand what I was saying . She kept saying come in we will fix your order. I said it has already been fixed. I wanted you to be aware of what happened. She didn't get it. I was already frustrated from my experience AND the corp number NOT working that I finally gave up. Never again. read more