Friendly employee made using my rewards a breeze. It did take a longer than normal for our basic order to come out. The fries were stale and flavorless, which was a huge disappointment. It seemed like they fry cook skip and important step. I'll look for another one next time read more

I cannot speak to the interior of this chick-fil-a but the drive thru was efficient enough, and the young lady who took our order was helpful and friendly. I ordered the kale side salad and the grilled chicken nuggets with some water. The grilled chicken nuggets were seasoned well and in the kale salad made for a healthy, fast food lunch option. I especially loved the almonds and apple vinaigrette with the kale salad. I was a bit disappointed to see the use of styrofoam cups with all drinks. With so many companies driving towards more sustainable /recyclable options, it was surprising styrofoam is still in use for a fast food chain given the amount of customers served worldwide. Definitely an opportunity for improvement! read more

Very disappointed. I decided to have my lunch today. It took more than 30 mins to go to drive thru service is not good. The person at the window was rude. Ambiance- N/A drive thru service. Food was not good. I ate it cold. I don't think I will be coming back. read more

Chick-fil-A - Fast Food Near Me - Pleasant Prairie, Wisconsin

I have come to this chick-fil-a quite often, and today your chicken nuggets. I ordered a 30 piece about an hour. Ago in the drive through my name is Carol and my nuggets were cold in hard. And my Waffle fries, we're hard and cold. So I don't understand besides the drive through being non, moving for almost 20 minutes. Why my nuggets and my fries?We're cold read more

It's Chik-Fil-A! Great food, great service, quick drive thru service. There's nothing to complain about. If you're dissatisfied with anything, ask the manager. They will make sure to make it right! I really like that they allow you to change your mobile order when you get to the window. It gives you the chance to make that last-minute switch to upgrade to a large fries after you smell them while in the drive thru line. read more

I stopped there today for an early dinner. It was 3:30, I know this is an off time but the food was horrible!!! The strips were "old", looked like they had been re-cooked. Way too dark breading. They were DRY hard and just tasteless. I asked for honey mustard dipping sauce, got something else!!!! I had just an awful day and was exhausted. Too tired to go back to the counter to complain. But with all the restaurants in the area what did I pick Chick-fil-A? We'll NEVER again. I can't tell how disappointed I was. read more

The drive thru line is PAINFULLY slow. I've had to wait for 10+ minutes in a 5 car wait. This is outrageous!

chick fil a is one of the only places i get chicken from, but this time i got raw chicken. please refer to the photo below read more

Chick-fil-A - Grilled Nuggets - Fast Food Near Me - Pleasant Prairie, Wisconsin

We've been waiting 20 minutes to get a biscuit and a burrito. I don't even have a picture to show my food, instead I have to show a picture of what is actually three people standing with their back to me while I sit at the window waiting for my food. I should have just driven off. How does this happen? no apologies! No gift card! For sitting in the line for 20 minutes for two things. unbelievable. Go somewhere else. read more

Chick-fil-A - Three workers standing around with their back to me while I wait for my two items. - Fast Food Near Me - Pleasant Prairie, Wisconsin

Great tasting food and very friendly staff. We sat outside and enjoyed the weather. I got the deluxe sandwich and the peach milkshake. Both were very good. read more

Great to this in Kenosha. Quick lunch out and they were snappy fast as usually - always super friendly too. Drive-thru kiosks are not up but they have people working the drive-they all the same. Food was a expected - awesome for fast food. Proves it doesn't have to bad when it's fast. read more

Absolutely the slowest most inefficient Chick-fil-a. 15mins for breakfast sandwiches? I don't have time yo waste waiting for breakfast sandwiches during breakfast time. Plus your staff is rude about it. How about making up for wasting my time? read more

Most disappointing Chickfila experience, and I love Chickfila. Probably slowest experience I've ever experienced. Went this morning before a conference for a quick breakfast, and pulled up in the drive thru at 7:25am placed my order drove to WAIT till 7:40am paid for my food, and finally received my food 5 minutes later. ( I was on a tight schedule so had to pay attention to the clock to see how much time I had) I watched them casually bag other orders, and casually put my food in the bag, and was beyond surprised my order wasn't waiting at the window like it would at other Chickfilas. Employees never really acknowledged the situation or acknowledged me in the time while I was trying to stay patient in the frustrating scenario. All in all beyond disappointing experience, and not the normal Chickfila experience I've encountered at other Chickfilas read more

The service here at chick fil a is always great. I will never complain about that. What these workers go through is crazy: I.e. standing outside in pouring rain, through snow storms, running food out in inclement weather. They put up with a lot, but they still remain very helpful! Food wise, I've never understood the hype with these chicken sandwiches. They're very good, don't get me wrong. But to eat this every single day, or to wait in line for 30 minutes is not worth it to me. I'm really not a fan of the chicken sandwiches. What I do come here for is their Cobb salad with crispy chicken nuggets. Now that's great. I get it with the Apple cider vinaigrette and it's simply amazing. What else is amazing, is their chocolate chip cookie. It comes warm every single time, and it's the best dang cookie I've ever had. I even tried to copy cat the recipe and it's just not the same. Also, their fries with cheese sauce. My order when I go there: crispy chicken nugget Cobb salad with AC vinaigrette, chocolate chip cookie, and fries with cheese sauce. You can't go wrong!! read more

Chick-fil-A - Cobb Salad, Chocolate Chunk Cookie, Chick-fil-A Waffle Potato Fries- with cheese sauce - Fast Food Near Me - Pleasant Prairie, Wisconsin

The only thing this place has going for it is the nice employees. The food was so cold and I had to wait five Minutes during my husbands work break to get napkins. The coffee was phenomenal for a fast food restaurant. I think I may come back for that or if they open their play place. read more

Come here if you like waiting in line for an extended period of time for a biscuit! I told manager I was waiting in line a long time and he said he would need to review the camera.Really for a 4 dollar biscuit?.. That's whatI call POOR customer service. You will do yourself a favor going to Popeyes instead. read more

Yes people make mistakes but this happened before so now I feel targeted! This was my second visit and it will certainly be my last! I ordered through the drive thru a #2 deluxe and I got a bun, a piece of chicken and 2 pickles. What the hell is that? I waited in line almost 5 minutes, and there was no one in front of me. Only to get what I didn't order or pay for! This was my 2nd visit (which is now my last) and the same thing happen when I visited the first time!!! The manager was in the store and the service was Sloppy! UNACCEPTABLE And I would like my money back. I don't want food for this screw up! Give me back my money!! read more

Chick-fil-A - This what I received. A #2 deluxe comes in a box! This is a bag! - Fast Food Near Me - Pleasant Prairie, Wisconsin

A line of cars as long as I could see, I questioned "was this a good idea?" I needed lunch on the run via drive-through and the Chick-Fil-A line went past what they had lanes for. Somehow, they have their system down to a science because I ordered and got my food within 10 minutes. That is a short wait considering there were at least 20 cars in front of me. Very friendly service on the other end of the speaker and very high quality tender grilled chicken and freshest of fruit. Completely worth the wait - don't let the long lines fool you! read more

Chick-fil-A - Grilled chicken sandwich with fresh fruit. - Fast Food Near Me - Pleasant Prairie, Wisconsin

Took 34 mins to get a meal. And it was soggy and not warm. Never going back. Go anywhere else

Another newer looking location - at least compared to the ones I'm use to back home in AZ. No lines out the door, drive-thru had little wait time, dining room wasn't standing room only, etc. What WAS the same, was the consistent yummy goodness of Chick Fil A - along with the stellar customer service and sparking clean establishment. I had a chicken sandwich, dressed up with some lettuce and awesome bacon ! Trying to balance some healthy eating, I opted for the fruit cup instead of the fries. They sure don't skimp when it comes to add-on's. I ordered thru the app, went inside when I arrived to use the very clean facilities, and 30 seconds after I came out - my food was ready to go. The young lady who was attending to the dining room was so pleasant/engaging. My Phoenix Arizona tan was a dead give-away that I wasn't from around there. Seriously Wisconsin peeps - how can this location not be busting at the seams every minute it's open?! Take a break from those cheese curds and brats! Take the family out for some wholesome chicken goodness. Who needs "Old Milwaukee" when you can sip on some splendid/Splenda lemonade?! It's so refreshing and tastes SO good!! There's a great kids fun/play area as well. So make it a multi-family affair, and the adults can sit back/enjoy lemonade refills and dream about a Brewers World Series...it could happen!! read more

Chick-fil-A - Why not add bacon to the Lord's Chicken?!?! Yum!! - Fast Food Near Me - Pleasant Prairie, Wisconsin

I went through the drive thru and ordered food, along with some sauce for my meal. I usually use 2 chickfila sauce, 2 bbq, and 2 buffalo for my meal. I get up to the window, pay, and the worker hands me my bag. I look inside to see 3 sauces, so I asked for a couple more. She said no, so I said I don't want my food then. The food isn't the same without the sauce! The manager comes over stating she cannot give me any more than 2 per box and I can't even pay for more. What??? I'm sorry but this literally ruined my day. She proceeds to give me two more sauces but says she will not give me the one extra I need to make me, a paying customer, happy. Personally, I'm annoyed that I PAY for food and cannot get the number of sauces I need and use with my meal. It would be different if I asked for 5 of each, but 6 sauces for fries and 8 nuggets is nothing crazy. read more

Is a good sandwich for less than $5.00 employees are really nice and polite,good service read more

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Chicken. Glorious chicken!! This new Chick-fil-a is top notch! A beautiful store, run by an awesome operator + his team! Every experience I have had at this chick-fil-a so far has been 10/10! Like any new operating business, there will be a few kinks to work out (so I'd skip over those early reviews from others who seemed to take out their anger in a review instead of contact the store with their concern), but they are doing it right! If you're going for breakfast, I suggest ordering a chicken biscuit with honey + buffalo sauce. If you're headed there for a delicious lunch or dinner, might I suggest the #1 combo! Truthfully, no matter what you order, you'll leave satisfied! This business is also GREAT for catering. read more

Figured I would wait a while before coming to this new location and just as expected you can never go wrong with a delicious chicken sandwich and waffle fries, nuggets and chick-fil-a dipping sauce this is definitely a great addition to Kenosha. Went through the drive thru with very little wait and the staff is very friendly. read more

Delicious food? Check! Customer service, smiles included? Check! Both checkmarks are difficult to find together in a fast food chain and this place is making it happen. I had breakfast in a very clean and beautiful place. Also, very calming in an early Saturday morning. My egg and sausage biscuit with hashbrowns was very tasty. The coffee was surprisingly good. I know, no chicken, but I know that is definitely coming in my next visit. Margaret was very attentive when taking my two orders, remembering my name the second time I went and creating a connection with the customer. Evelyn was all smiles when bringing my order to the table and helping me with a question about my new downloaded Chick-fil-A app and the rewards. I also observed Rudy, one of the trainers, running to the front door to open it for a mom who was carrying a baby in a heavy carseat. You rarely see these actions in a fast food place and they are very much appreciated. Definitely give this place a try. read more

I have always loved Chick-fil-A, so glad Pleasant Prairie has one now. I'm not gonna lie, it's only been open for a short period of time and I've been here way too much. The food is outstanding, the service is always great, and whether going through the drive-thru or sitting inside with the kids so they can go nuts in the play area, it's always a good experience. There is currently some pretty experienced staff mixed with some staff that is obviously still learning. I believe they're hammering out the issues as well. The place is ALWAYS busy, even at 630 am when they open for breakfast...it's worth it. read more

Chick-fil-A has unmatched customer service skills! I want to thank Mackenzie from the management of this store for not only correcting the messed up order I had received a few days prior, but also for contacting me personally and offering me a coupon for a free cookie through my email. They had given me 2 incorrect bottles of sauce, and she told me to keep the wrong bottles and give them to a friend and she gave me 2 of the right bottles at no extra charge. Thank you, Mackenzie and Pleasant Prairie CFA! read more

Very organized with the flow of traffic (covid precautions). Slight mix up with my order but they handled it well and got my food out quickly. Staff members well all very nice and communicated well. read more

Apparently the people at this chic fil a cant read a mobile order. I placed a mobile order and after my husband waited in the drive thru line for over 20 minutes, he got the food and brought it home. The entire order was wrong. We can't take it back without waiting for at least another 20 minutes. Such a disappointment... we won't be back. read more

Amazing place and amazing people. Highly recommend!! I got the chicken nuggets, fries and shake. Received my food within 5 minutes and the staff was super polite when I asked for more sauce. read more

This location just opened so it's crazy busy both inside & in drive-thru! I decided to go through drive-thru & it was insanely busy! Was in line for a little over 30 mins! Friendly staff. Nice location! read more

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I've tried 3 times now and the drive thru is ridiculously slow! I was so excited to get one local, only fast food I will eat! Really need to get their act together! read more

What's not to Iike at Chick-Fil-A? Excellent chicken sandwiches with a flavor all it's own. The chicken tortilla soup is to die for! Love the waffle fries, and their salads are outstanding. Two things I don't care for... Their wraps, and the grilled chicken nuggets. Both soggy when you get them. All in all I love Chick-fil-A. read more

I love this place! Service is always unmatched. Even during the busiest times of the day, the staff always make sure their service is exceptional. Magnolia was incredibly helpful and made sure my visit was outstanding. The food was exactly how it appears advertised and was great! Would highly recommend! read more

I'm going to reserve the 5th star for when the landscaping is done... somehow the sound of a construction zone makes an otherwise perfect spicy deluxe with polynesian sauce less awesome (though not much). read more

This location was truly heaven sent. Before, pleasant prairie residents had to go 15-20mins to get to Chick-fil-a. It's located right on 75 after the speedway and in front of the Costco! Won't miss it!The staff is really nice, the food always comes out hot and delicious. But can I just mention that they make lunch right at lunch so you'll have to wait if you want lunch. BUT! I did see employees having lunch items before it was lunch hour which I thought was unfair but I worked at a restaurant too so I get it. I still love Chick-fil-A and I'm really happy this place is open! read more

I love Chick-fil-A my favorito is number one meal. Friendly, clean fast service always. And I love how it's closed on Sundays that way everyone has time to spend with the family. read more

Like every other Chick-fil-A in America, this place is clean, friendly, and a delight to visit. The building is larger than it looks from the outside, and it is packed at nearly every hour of the day. read more

First there is nothing fast about chick-Fil-a. When I went thru the drive thru I,it took 15 minutes to take my order and then another 15 to get my food. The inside was 20 minutes faster. If I have to rate the three local ones.... go to Racine first quick hot fresh. Kenosha is hot and slow. Gurnee is usually warm and at times raw. So if you have the time go to Racine read more

As useful compared to other outlets, but pick and delivery orders take's little more time compared to many places. Nothing much to speak about, it's new in Kenosha and people are loving it. read more