I wasn't surprised at the slow service but was shocked that the meat on my burger was raw. Very disappointed and disgusted! read more

McDonald's - Burgers Near Me - Phoenix, Arizona

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The line was long but I expected the fries to at least be fresh as they should be if it's busy. The fries were crap, the nuggets were crap, the soda had ice but was warm and even the hot mustard was off. Skip this and walk to a different terminal or skip the food if you can read more

Poor customer service got attitude for asking for something they had a mistake on. If you don't want to be there then don't. Hope somebody can do something about checking on the employees. read more

Truly awful and I do like McDonalds. Ordered chicken nuggets they were rubber. Fries were freezing cold. Staff who took my order kept texting while I was ordering. Trash on the floor. Someone was sent out to clean it and they just stood up texting while other staff.mebers threw packets of ketchup at him. Order time was almost 15minutes for cold food. Disgrace of an outlet and staff do not care it appears. Avoid at all costs. read more

There were three workers here and they were all miserable and rude. Couldn't Ask a single question without any snark. Also use the app and you end up paying half the price read more

This is the rudest ovation I have been too. When I pointed out the mistake in my order I got attitude for pointing out the mistake.

Excellent service from Dre- his manager on duty 03/03/22 also was on point, great team. ( also food was fresh, they had it ready before I could even put my wallet and cash away! ) read more

Slowest goddamn McDonald's to ever be open in all of existence. Almost missed my flight over fries that should take 2 minutes but took 15. Sucked getting food here. read more

Glad the prices were not the airport gouging norm. Food was expected and came out pretty quick. They get slammed in spurts when planes come in and take off. The bad We went there 2 different times 9 days apart. 1st time we ordered a 10 piece chicken nugget. They gave us two boxes of 4 pieces. The manager apologized and said the guy missed counted. She gave me a 6 piece but it only had 5. Next time I ordered a couple breakfast burritos and hash browns.The clerk asked if I wanted hot or mild salsa, hot please. My wife got a egg mcmuffin and I also got a sausage muffin. They forgot my wifes egg mcmuffin. So I go back. OH there are no hash browns. So I go back Great no salsa. They asked me and IT WAS ON THE RECEIPT. So I go back read more

Worst McDonald's ever. Always the slowest possible. It takes 15 minutes or more to get anything!!! Waited 17 minutes for a sausage McMuffin meal and they still forgot the hash brown. If you look back at the workers making the food it's like watching a sloth in slow motion. Absurd!! I wish I could rate zero stars. Working in the airport breaks are very short and you can't even get your food before your break is over. Customers complain all day long about them as well. Hopefully the manager will fix this one day. read more

Unacceptable. I don't normally write reviews as they are time consuming, but my experience at this location was too dissatisfying and I felt the need to make customers aware and hopefully bring it to the attention of management. Items ordered 1 filet o fish combo 1 extra fish sandwich Good thing I checked my order as my fries were missing and when I asked the attendant if it came with fries and she replied "no" inside the airport I thought maybe they had different menus. I showed my receipt and got my fries, I should have tossed them right into the garbage as they were inedible. When I sat to eat I noticed there was only a sliver of cheese hanging out the side. I thought maybe a small over sight....but then I opened the 2nd sandwich and noticed the same thing! Unacceptable, this location should be held to the same high standards that has made McDonald's a global enterprise. Maybe they think that since it's at an airport location, people won't come back to complain because they are trying to catch their flights. read more

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Great to finally have a McDonald's here at the airport. "Street prices" posted and food is good along with all the drink options. Service is quick and coffee is hot! read more

McDonald's - Finally! - Burgers Near Me - Phoenix, Arizona

All the staff here except for the guy taking orders was joking around with each other, messing around and laughing like there ain't no tomorrow. Its a good thing that they enjoy themselves, but they didn't care about customers at all. I asked if they had protein style burgers, and they said yes. So i ordered a lettuce wrap/ protein style big mac. What I got was a slap of meat with a slap of unmelted cheese on top, some pieces of pickle underneath a stale piece of lettuce and some more shreds of lettuce, in a salad container. They put the container in a paper bag and threw it on the counter. The contents were scattered everywhere inside the container so the server was nice enough to give me a fork and a knife. It was a pretty hilarious experience! read more

McDonald's - This is what I got when I ordered a lettuce wrap/ protein style big mac - Burgers Near Me - Phoenix, Arizona

Stopped by for breakfast at 5:30am. The team was very nice and receptive working quickly and efficiently during the morning rush. My food was very tasty too. No complaints at all with my egg white delight meal with a hot chocolate! read more

Interesting strategy, putting the slowest, most lackadaisical people to work making food for people in a hurry to catch flights at the airport. While I have seen it done before, few pull it off quite like this McDonald's. The leaky coffee cup was a nice added touch read more

hours say open until 10pm so i went in at 8:46 and they were "closed". how could an airport, that knows people are getting there after a long day of flying be so wrong about their hours ? or the teenager working there simply lied. either way this needs to be fixed read more

I eat at McDonalds maybe twice a year. I had 30 minutes before I had to catch a flight so I quickly got in line and ordered 1 cheeseburger with extra pickles. It took 16 minutes to get my order.... and there were NO pickles. read more

Bad service, and just commenting on the cashier girl. It's a customer service job. If you don't have that basic skill, find something else.

WORST MCDONALDS EVER !! Attitudes , slow , unprofessional , ghetto . Nothing is ever working , they're always out of something .., just piss poor RIDICULOUS!!! read more

We were here on 11/15/16. They don't serve breakfast all day like all the other mcdonalds, they were out of fries and the line was crazy. Hope that other travelers have a better experience! Options were limited at our gate area but we did make the long walk elsewhere. read more

Got a hot n spicy mcchicken. It was pretty bad sandwich. The lettuce seemed stale was falling out from everywhere. However, Very quick service. read more

Even though it looks like there is a lot of people they come out with the food pretty fast. However there is no place to dine making the gates smelly with all the McDonald's smells. There is no place to get ketchup, napkin, and other stuff so remember to ask them for it. However they usually anticipate what you want. Also they forgot my cup of water. :[ read more

Gross! I came here for breakfast and the food was dry and rubbery. I also tried to order coffee, all they had to drink was tea?

I am giving this place a 5 star review for the time and place. We were between flights. We walked ALL THE WAY AROUND Sky Harbor to come to McDonalds. The line was a little long, but the McDonalds is really really small. In fact, we actually sat in the sandwich shop tables next door. The staff did seem harried, and made apologies for the wait. I did not feel it was excessive, so whatever. Had the smokehouse bacon burger and it was just fantastic.....yes you heard it....fantastic. Best burger I had eaten from anywhere in quite awhile. The flavor and texture of the cold parts (lettuce tomato) were really good. Fries were perfect. That meal totally hit the spot and if it was nowhere a fast food place could not care because audience is relatively captive. Both me and my wife felt the burgers were exceptional. Yes, I give the meal and staff that day a 5 star, I did tell the manager on duty the same. The date was 5/3/15 at about 5 or 6? in the evening. read more

This is probably the worst Mcdonald's i've ever been to in my whole 18 years of life. I saw they opened at 5.. I came around 5:15.. The lady said "We are going to open up late so come back at 5:30. I then make a mobile order at 5:35... Im sitting and waiting till I go up and ask about my order. I was told that they were having issues and to come back at 6 now.. He said my order will be first up when they open.... SIKE... I waited till 6:20!!! to get my food other people b4 me got their food first and I WAS FIRST UP ON THE MOBILE ORDER LIST!!! They were so slow at resolving whatever issue there was! I'm so disappointed and they totally deserve the one star bc they suck. read more

Rude and sarcastic staff. Also out of EVERYTHING. out of all chicken items, fish, tomatoes and ice cream! What kind of McDonald's is this??!! Disappointment. read more

Service was quick but had poor customer experience with cashier. The gentleman was rude and unresponsive when making my selection.

One of the benefits of posting on Yelp is that we get to relieve a bit of frustration when confronted with poor service at an establishment on the oft chance that management or owner may be reviewing these. This morning I visited this MCD for a large iced mocha at 6:00 am. This is located in the Phoenix Airport so the patrons frequenting these places in the airport are time conscious as I was this morning. The place was not busy with maybe 5 customers being served while I stood there for 23 minutes. Finally I asked where order #118 was and the girl acted like I was not there. Did I become invisible? No eye contact and no response. She continued to serve up the orders and after a few more minutes I asked again "excuse me ... can you find out where order # 118 is?" And I showed her my receipt with #118 in large print. She said "oh" and took my receipt to read it. I said it's an iced mocha. She asks "what size?". My initial thought was you're reading the receipt but I replied "large", non-fat". No apology and no confirmation but at least she's preparing the order. Then, when it is done - mind you it is now almost 30 minutes for the order - she just hands it to me. No apology. No reason for the delay. If I did not need to catch the flight I might have actually said something to the management instaed of writing this. So now I get to vent because of Yelp with the hope that it makes me feel better. And it does to a degree. Then I think - the Stabuck was just two gates away. Maybe it's me who needs to use better judgment - why did I pick MCD over Starbuck for iced mocha? Would I go to Starbucks for hamburgers? read more

Contrary to what both McDonald's corporate and Yelp says, they do not stay open until 10:00pm, the manager decides on a random times to close each night. Sometimes it's 8:30, sometimes 8:45, it's random. They also claim the airport tells them what time they have to close each night. If this is true, why are the other places open? Tonight they closed at 8:43, turning away 3 customers (including me). Guess I won't have McDonald's again. No wonder other places are doing better. Very disappointed. read more