They just remodeled this place and it looks very nice. The customer service I got today was impressive, especially for McDonald's. It's a very nice upgrade and deserves a higher rating than your normal McDonald's experience. I need keto options, and they handled my burger without a bun with ease, today. The new self-ordering feature is actually pretty useful, too. It makes a complicated order very clear and concise. read more

The manager should be fired! I had two mobile orders he would not honor. I had the mobile receipt with paid on the receipt itself along with confirmation number. He kept telling me they didn't have the order it was declined. I'm out the cost of the meal and he told us we could order again and pay for it AGAIN. IMO this is stealing. He also told me to contact corporate for a refund, they tell you to contact the store... He should be fired. I would not set foot in this store. There are enough fast food places in Pewaukee that offer much better service. read more

How is it possible that every single time we stop there our order is messed up??! We go so very infrequently because of this. Why ask people what sauce they want if you're never going to put it in the bag?! Cold food, missing food, slow service, etc etc read more

Gross. Food was over salted (staff was clearly being rushed and care was not taken to make for a good experience). There were flies buzzing around me, and there was a suspicious and foul smelling seepage from underneath the trash. read more

McDonald's - I have no idea what this is but it smelled foul - Burgers Near Me - Pewaukee, Wisconsin

Wouldn't flurry our McFlurry..... gave it to us on mixed and then looked extremely confused when we asked for it to be mixed. Manager came up and mixed it with a spoon in front of us and said here. Smells like my sister when I wake her up in the morning out of her crib after she spilt milk on herself and she sharted on herself. Um ew wtf read more

So it's 1130 at night. And the mobile app and Apple Maps say that this location is open until midnight. I'm just leaving the hospital and all the lights are off and no one's at the location. It's extremely frustrating that they are not following their hours. read more

The young service people are beyond rude. They are constantly goofing off every time I've been there. The last time I was there, the girl couldn't even talk. I told her she needed to speak up when I asked her a question. She just looked at me. Incredibly rude. If I remember, I wrote another review in the past and the management was no better. Horrible! read more

Service was very slow, some employees didn't know what they were doing, and we waited 5 minutes for the lady to open the window and give us our drinks and then she went back on her personal phone for another 5 min and then grabbed our to get our food that was right next to her. read more

After waiting for my curbside order for over 10 minutes, I had to go in myself. What's the point of using curbside service if you have to pick it up yourself?! It was raining, maybe that's why they didn't want to come out. read more

Tell the hood rat at the drive thru window maybe she shouldn't roll her eyes at customers who are waiting to get the rest of their order that's sitting right by her that she was too dumb to hand to us. read more

Have always been happy with this location. They are fast and you get what youd expect from a fast food joint.

Drive through for a cup of coffee just shouldn't be that complicated. First worker taking money, no mask, no gloves, bad attitude. Second window was the manager, wearing a mask, was fine but maybe the crew would perform better if the manager were able to manage rather than work the window. read more

McDonald's - empty parking lot with trees in the background - Burgers Near Me - Pewaukee, Wisconsin

Ridiculous location. Can close down any day now. Employees are unprofessional and yell random words through the drive thru speaker (2/24/24, 8:15am). I'll keep going to Sussex location read more

I really don't like giving a review like this but I would stay away from this McDonalds... they never have enough help. Ya its not their fault but I drove to the one north on Ryan and they were full staffed. I have gone here several times, sorry we can't make breakfast burritos..we don't have the staff... today sorry you should have called in ahead because we just don't have the people.. lol.. really.. so I should call ahead to see if you have enough staff to make my breakfast.. lol So much for quick service.. Actually you've done me a favor.. im going to stop eating out at these fast food restaurants.. The food is not good for you, and it's not fast... so why go there? You really have to ask yourself.. why do I go.. im done... thank you Ronald... read more

Food was fine but the cashier was rude. She didn't say anything. No hello, no thank you, no have a nice night. Nothing.

The workers here sucked. They were behind on everything and my family had to wait over twenty minutes for two burgers and French fries. All of the workers there didn't know who's order was whose and we're laughing and not on top of anything. This was my worst McDonalds experience. I would NEVER come back to this Mcdonald's. There was two other guys there who came back twice because their order were messed up. The manager was yelling at everyone and I couldn't enjoy my food that was cold in peace. This place is the worst restaurant I have EVER been to. I'm never coming back. read more

Literally trash anytime after 5pm, workers have an attitude and are more interested in socializing with each other than their jobs

Most rude and unprofessional and sloppy place to order food. Guy at drive thru talked disrespectful and gave my large cone with no ice and said ice machine was not working. Didn't care either. What a foul place. Cancelled my order. Never seen anything like this before. Definitely calling health dept to check there equipment. Wow very sad. read more

This location has gone down the wayside. Every time I go there my order is messed up. I'm very disappointed with the staff and their attention to detail. read more

Went through there drive thru around 2:00 in the afternoon. I pull up to the first window and the cashier is arguing with another co worker about how many smoke breaks he took so far. Not once did the cashier stop arguing with him and focus on the customer. She gave me my .20 cents in change while still going back and forth with her co worker. I pull up then to get my food and again crappy customer service. I get the wrong soda and get the look like its my fault. She then hands me my new soda with her back to me and almost drops it. No apologies for the screw up. I waited 4 min in the drive thru for 2 hamburgers. This manager needs to evaluate there employees on customer service. read more

I was the 7-16-2020 bout 3:30 pm, everthing was going really smooth in the drive there until the cashier took my money for my order and her mask was on her chin not covering anything but the chin so i thought maybe thats because shes at the pay window then i pull up to get my order and everyone bout 4 people one at the window had hers on her chin and i was looking the lady puting my oder in the bag had hers on her chin and she was talking to another worker who had hers on her chin..why have a mask on if its just going to be down on your chin......and i ask the lady at the window and she said yes we do suppose to have them on.........THAT IT I'M THROUGH WITH FAST FOOD RESTURANTS read more

Worst customer service ever. Just visited the drive thru at 9:45pm only to be told they were no longer taking order because, "they did not have any more food." While our experience at this location have generally been poor, we've put up with it because they are one of the only late night options. This is by far out worst experience at this location, which is saying something. If McDonalds is looking to give a prize to the worst location, with staff that clearly rather not be there, then this is the place should be number one. By the way, the milk shake machine is consistently broken after 9pm. My recommendation would be to fire everybody and start new. read more

Never received part of the order, help very disgruntled, ALWAYS forget sauce or NO sauce,charged for food- did not receive, lobby always locked,can't talk to anyone- next visit/ one week later- waited at microphone, not acknowledged for over 10 minutes- not a customer in sight , once again messed up order- NEVERwill be back- employees walking around no hair covering- ugh!!! read more

This location is actually CLEAN for a McDonald's. But service is as usual slow but faster compared to the Milwaukee County locations. Would consider going out of my way for this location. read more

McDonald's - a salad in a bowl on a table - Burgers Near Me - Pewaukee, Wisconsin

Terrible! Ordered & paid via app. Lobby doors were locked. Went thru drive thru. Received polite comment that they would be with me shortly. Waited again. After 15 minutes tried to solicit employee to no avail. Drove to window lights were off another customer was also waiting at pickup window. She said she ordered by app & also waiting for service. DO Not subject yourself! NEVER AGAIN read more

I literally can not handle this McDonald's anymore. I've lived in this neighborhood all of my life. This place used to be great! I left town for three years due to work and I come back to a shit hole. The staff is absolute trash. Bottom of the barrel humans. The food. No matter what you order. Or what time of day is ALWAYS stale and old. I would rather eat an old sneaker hanging from a telephone line than order from this garbage establishment ever again. If the owner is reading this. PLEASE clean house and hire respectable people to do a job. I can't believe how far this place has sank. read more

If I could give this location zero stars I would. Today I was in their drive through and when my food wasn't ready I was directed to a waiting spot. An employee brought my food but wouldn't exit the building. Rather he told me that it wasn't his job to bring me my food and that I'd have to get out of my car and get it. When I went inside to complain to the "manager", the manager was absolutely clueless to the problem and made no attempt to apologize for his employee's behavior. While I was waiting for my refund from the manager, the employee stood behind him shaking his head and tau ting me. When I objected to that, the employee said "what are you gonna do about it". That is unacceptable and I will never, NEVER eat at this or any other McDonalds. McDonalds corporate needs to take a look at who is allowed to be a franchisee and what caliber of employee/manager they hire. read more

Not having been to a McDonalds in quite awhile, this experience confirmed why and I don't plan on ever giving them my business again. I drove away without even finishing my order because of the poor interaction with the person taking my order. She proceeded to laugh with her co-worker rather than focusing on the customer and when I asked her what was funny she ignored my question, probably not expecting my reaction. When I asked again, she responded, "It was someone in the background". I have her the opportunity to take ownership and turn the situation around and instead of doing so she lied. It's the small things that leave a lasting impression. As with previous reviews, if O could post without having to even give a single star, I would. read more

Zero stars is what I would like to leave. I can't believe I'm leaving a Yelp review for a McDonalds, but this location is so bad. We are taking care of littles who really wanted Happy Meals for lunch, so we ordered lunch for 6 people using the app and curbside. We have had quality and service issues at this location for months, but it's the closest one to us. Today, the French fries were so salty they were inedible. Totally disgusting. How does a McDonald's screw that up? I've been asking that question about this location repeatedly. I don't get it. read more

If you go to this McDonald expecting service like a 5 star restaurant, you're self centered. I went in the middle of a 20+ drive through line so I went inside and there was atleast 10 ppl in line inside, but that's what I expected to see when it's in the middle of a lunch rush at 12 in the afternoon. if you go through the drive through during the lunch rush (which iS 11-3) do not expect a speedy service, you're not that important, and I don't even work here I've just worked fast food before so I know the feeling of a rush. I got my food pretty fast( mind you I had a smaller order of a burger, nuggets, and 3 drinks) but I got by the time I filled up the three drinks. Who would've thought some respect and patience would go a long way huh? ‍ read more

If you'd like to be treated like crap, this is your place! The drive thru worker was on her cell phone dropping profanity like it was nothing. She definitely could care less that I was there. She couldn't be bothered to even say "hello" or "thank you". When I got my food the girl all but threw it in my window. Again, no thanks or anything. When I called the store the manger could care less about my concerns. These clowns want 15 bucks? I don't think so. I'd just avoid this place all together. They clearly don't care at all about the customers that are the reason they have jobs. Also, check your bank if you use a card. They don't give receipts out, either cause they are lazy, or cause they are being shady. Avoid at all costs. read more

Drove up to the drive thru speaker at 5:15am. Said "hello?" three times after waiting a few moments. No response. Drove up to the window to find the hours said they open at 5am. No lights were on in the lobby and barely any in the kitchen. I decided to call to see if the hours were wrong. A lady answered and said they were open. Then said "yea I seen you in the driveway. What did you need?" "Um for you to answer the drive thru speaker if you are open for business." "Yea ok." No wonder why this location has 1 star! read more

Poor service. Burnt food. Out of items. order missing food. Workers are miserable maybe they've eaten here servers kids came in after us but she put their order in before ours. Skip this location read more

I can't believe i'm writing a review of McDonald's but this location is so bad that I feel a responsibility to warn others. It is dirty. Really dirty. Take a peek through the drive through window and you won't want to eat the food you just ordered. The staff is RUDE! You can look them straight in the eye and say hello and get nothing back. I don't eat this stuff, have only been here because I have teenagers around...and even they refuse to go back. Thank goodness! Seriously, absolutely anywhere else is a better choice. read more

The worst service. You will wait a long time for them to screw up your order. The worst McDonalds I've ever been to.

Used to be one of our favorite stops. We just waited 7 minutes at the drive thru window and no response. Yes they were open. There were cars ahead of us, and in the other lane with the same service. Not acceptable. read more

If you try this McD's outside of the typical M-F 9-5 that the manager likely works you are going to be In for a long wait and unpredictable food quality. The service will be predictably terrible. read more

I sat in the drive thru for probably 15 minutes alone at 9pm. No one took my order. Drove around a few times and saw associates chatting it up in the dining room. Must've been really important. Just wanted a freaking Diet Coke and French fries. read more

They messed up part of my order so they had me pull forward so I gave them my food back said I wanted fresh..they didnt just put sandwich in bag fries were cold but it got worse buns hard and meat dry at start of dinner rush on a Saturday. the "manager"melissa just laughed. do not go there. I realize it McDonald's but for prices they ask we should be getting fresh and hot food. read more

Staff of at least 7 and they couldn't handle the line at 4 pm on 7/13. Perhaps they are just inside with their friends eating?????