I don't do reviews I feel it's my duty to do this one!!!! So my fiancé and I went into McDonald's she went up and got her soda. I went & used the bathroom was quick and I was washing my hands about to exit the employee that cleans the bathroom is a female she sticks her head in the door is looking me in the face and says is anyone in here?!!!! loudly I'm standing like inches away from her face because she's peeking around the corner. I said I'll be a moment. I'm washing my hands by this time thank God !!! I responded with. I'm almost done. I'm coming out. She says OK well, I'm waiting on you!!!! In the nastiest accusatory tone!!!! I'm like OK I'll be right out as I come out the door she scoffed and says something under her voice I said excuse me? She said if you got something flipp to say say it to my face. At this time, I'm exiting the double doors and walking out the restaurant. I said ma'am what you're saying is very unprofessional. I'm a paying customer and I was using the bathroom. I was only in here like two minutes. She says what did say????? I repeated my previous statement over my shoulder & she comes running out the door and tries to punch me in the face telling me I'm gonna punch you in your face!!!! The manager comes running out the door because he must've known that she was a hot head. He grabbed her arm and wrestles her away from being able to assault me. Then he proceeds to drag her back into the McDonald's. So I let the situation cool down for about 10 minutes, and I went back in and spoke with the manager. The managers attitude was deplorable. He acted like I was a nuisance the way he talked to me. He told me he would handle it. I expressed to him and I did not feel like she should be dealing with the public. I feel like you should've probably sent her home right now and possibly fired her. I don't know that seems like a lot. Maybe she was having a bad day. I don't know, but this was a crazy circumstance. I mean this lady was crazy !!!!!! I just feel like it's my responsibility put this out there. This manager handled it completely unprofessionally was not apologetic in any way. I have reported this to corporate and the owners. I just wanted to put this out there. Siri horrible experience. If the manager would've came out and said oh my God, I'm so sorry I can assure you this won't happen again. I'm reprimanding her and I will deal with it Accordingly you can be assured of that. I would've probably said thank you & left somewhat happy. This guy came out with this look on his face !!!!? When I showed up to the counter after the incident I had to ask you to come out and talk with me you didn't seem concerned at all. You didn't seem like you wanted to talk to me. You didn't seem like you cared to discuss it. So that's me venting about this situation. I will never go back to that McDonald's a matter of fact, I probably won't ever go to a McDonald's again. If this is the way, they train their managers to handle a situation like this. Absolutely horrible experience!!!! read more

Holding corporations accountable for their pricing strategies is crucial. With declining gas prices, egg prices, and inflation, it is unacceptable that big corporations like McDonald's are not passing the savings on to consumers. We must make our voices heard and consider supporting small businesses instead. Once again, McDonald's is increasing their prices, with a pricing surge of more than double since 2019. A review of their pricing is warranted, and this should evoke consumer concern.l read more

McDonald's - Fast Food Near Me - Pasadena, Maryland

This is by far the worst McDonald's to ever go to. You can guarantee they mess up your order. You can always expect to have to move up to the third window and wait even if you pre-order on the mobile app or if you're ordering in real time at the restaurant it literally does not matter. They will ask you to wait at the third window.. every time I try to give them another chance they continuously remind me why I should never revisit this place. They are literally the only McDonald's near me so sometimes they are the last resort but I promise you every time they always mess up.. read more

Don't eat here, this food will get you sick. Was served at green egg McMuffin this morning 6/13/2024 at 10:30am. Unfortunately my daughter ate damn near half of it! I called and spin spoke to an idiot oh manager and she like you want us to make you another one .... I went there she wouldn't come out from the back send a slow old employee to refund me for only the two egg McMuffins no apology nothing she lucky she stayed in the back. Health department was called, made a case with them. so that's what happened to me and my family eating at this dump read more

See all

I went here for lunch on Sunday after church. I got a Big Mac French fries and a Mcdouble. The fries were hot and tasted great. Now let's get into the burgers, the Big Mac. The bread was hard and tasted stale. As you can see, the pictures of the McDouble looked a mess. The meat was burned, cheese was old, and the bread was hard. It wasn't hot , not even warm. I did not notice all of this until I got home. The customer service was horrible. I will not be eating here again. I gave them 3 chances to get it right, and every time, it has been something wrong. They really deserve 0 stars. Go here at your own risk. I can't speak on how the restaurant was on the inside as I went through the drive thru. read more

I used my app to place an order on a Saturday afternoon and the line was not too long but the wait was long. I pulled up to the speaker and provided my code to which I received a response of "that order is cancelled". I was speechless because I wasn't sure what it meant. There was dead silence for approximately 1 minute which is as long time in a drive thru lane. I responded that I didn't cancel it and the employee replied that there was nothing she could do. Her screen was frozen and the order was cancelled. I asked "There's nothing you can do? Nothing at all?" I offered to come inside (ugh - I wanted to go through the drive thru for a reason, I was in a hurry). Once inside, I waited even more time while the employees were chatting. Finally, I was addressed and the manager repeated that there was nothing they could do. I asked "can you take my order?" and she did. I paid for it - that's fine, I expected to. But couldn't they have done something? read more

The service was friendly and the food was fine but i didn't realize I had to reserve half my morning for sitting in the drive thru line. So slow! read more

McDonald's - a man walking out of a mcdonald's - Fast Food Near Me - Pasadena, Maryland

This McDonald's has a SERIOUS problem in the customer service dept. I ordered a 20pc nugget meal "COOK TO ORDER" which means hot & fresh. NOT heat lamp and/or raw food. "Cook to order" is a secret McDonald's Corp word which means make it fresh. Found that out on CNBC. Upon biting into the food. I could clearly tell the nuggets were nowhere near done. Also the fries were very soggy. I know it's late night. But there has to be some QA " Quality Assurance" even at night. When I called back to the McDonald's to ask for a replacement. The phone just rings and rings. Tried like three times. Then someone finally picks up and hangs up. It's sad because the overall McDonald's on the inside is usually fairly clean and the employees are friendly. But the night shift here is something else. NEVER AGAIN..... read more

Horrible anymore !!! Ice tea with lemon (in the tea not on the lid) I stopped buying food now looks like they can't handle drinks lol sad

They never get your order right. Ordered McD's from GrubHub and the last 2 orders were missing the 10 piece nuggets.

I stopped by late night...I started eating my burger; in the dark...when I noticed my burger looked weird so I turned on my over head light and saw a completely raw burger! I could have thrown up! I threw it away but woke up this morning with food poisoning! Nice people but the food isn't good here! read more

McDonald's - RAW!!! - Fast Food Near Me - Pasadena, Maryland

See all

Very subpar food, even by McDonald's standards. And I think my cashier was high on something. She didn't swipe my card correctly, asked for cash instead cuz she hit the wrong button, just acting very strange and jittery. Steak, egg & cheese bagel - bagel tasted stale Chicken biscuit - chicken dry Why do I even come here??? read more

STAY AWAY, been throwing up and pushing blood out for the past 48 hours. They didn't cook my food all the way and now I'm suffering.

Very slow service here. Not sure what the hold up is and clearly McDonald's doesn't care to correct the service. Hopefully management can fix this issue. Until then I will NOT be returning to this location! read more

For $8 I shouldn't have to take the fish sandwich home, heat it (because its cold) and reassemble it because the tartar was squirted in the side of the box and the cheese was in the box (off the sandwich) fused to the box. read more

McDonald's - two sandwiches in a box - Fast Food Near Me - Pasadena, Maryland

So...if McDonald's is a burger place why does it offer BREAKFAST 24/7 and BURGERS NOT 24/7??? Breakfast SUCKS!! The reason McDonald's is what it is IS because of the burgers!!!! Ughhhh makes zero sense... read more

I live near this mcdonalds so its convenient location. That's it for the pros. I've given them too many chances. Milkshakes - machine is usually broke. I've had raw french fries. Ice cold nuggets. Cold burgers. Buns as hard as a brick. If I could give it a negative rating I would. I want to like you Riviera Beach McDonalds, but please give me a reason read more

ok how does a establishment as old as McDonald's have 1.5 star rating? Perhaps it is due to, hmmm lets see, informed that there was no OJ this morning, was not given an alternative choice, I had to ask, what are my options, the when I get the eggs mcmuffin home n it included large pieces of egg Shell, WTF. if you don't like your job, freaking quit. I have avoided this place for years, gave them another chance while on road trips, but no more, if ppl who work there don't care, then neither do I, I know how to cook, just wanted a break, oh well. store 4230. 12/13/2020 @ 10:40 am read more

Horrible service. The guy taking the drivethru order didn't care what you said. When I got home my order was completely wrong. DO NOT GO HERE! read more

The , best ,,,, the very best McDonald's in Pasadena , I go out of my way some times just so I go there , the are fast , friendly . Hot food all the time , ever shift is on point , the morning crew the the best How I had a bad experience there on the Fourth of July They had a guy on drive through that was very ignorant repeating what I say load and mocking me , I was very upset I left went in side and they were still laughing about it .. Me I behind them so i think if there not going act professional it's not work fing out of my way any more even skip them all together I eat at McDonald's a lot never seen this before ,, attune was his name ,,, ass hole. I thought 7/4/16 2:30 pm I have gome there a lot tell now ,, they lost money for a lone time now ,,, read more

McDonald's - Yes I like old bay fish - Fast Food Near Me - Pasadena, Maryland

Burger was cold and dry .. long wait time for a Sunday night in the drive thru... not happy

I went through the drive thru around 8:15pm on 4/21/18 because I haven't had a fish sandwich for some time. I have always liked their Filet a Fish and was looking forward to having one. I order it, get home and first bite I find out they put ketchup on it instead of tarter sauce. Also only half a slice of cheese. Who does that. What a disappointment. read more

Went through the drivethru waited in a long line and received absolute slop. The mcmuffin I ordered was inedible. Went inside to see a manager at 7:15 am (busy time) and was told the manager was not available due to an "important phone call." Thank goodness for Cathy who took care of me. 16 minutes later I was finally out of the door. The beepers all sounding and still no sign of the manager. Will not return to this one. read more

This place is horrible. Cant get an order right, and they have got to be the slowest moving morons ive ever encountered.

The worst experience I ever had at this location. Waited in the drive through which is fine and I appreciate that the crew working in Christmas Eve . I placed my order which is two crispy chicken two fries and one quarter pounder with cheese , I went home and check the order and the quarter pounder isn't in the bag so I Call and the girl who answer the phone was rude so I asked he to speak with the manger so i talked with Bella or Della and she was very respectful and problem solver so she asked me to come and pick up the item missing. So I went there and the drive through is packed and I called and the same girl with who answer first she said I have to wait in the line and she accused me that i didn't paid ! So I talked with Della or Bella and she was nice enough to hand me my Order so I went home and checked the bag and it has two quarters pounder is I'm asking for welfare? What a pity! I don't eat freebies. The girl with braided hair need evaluation of being fit dealing with customers. Christmas Eve 2030pm read more

I have been 27 yrs in Riviera Beach, then Hilltop. ... Now a new building but still poor in spirit. $3+ for a McFlurry that you have to mix by hand, because the machine has been broken it down since October 2015. And that, when I realized. $1 for a Sunday and a sprinkle of a crushed Oreo cookie half prepared cup, add $2. You got my last dollar. read more

Every time I go and get a burger plain it's always loaded with pickles and onions, workers suck

My order was correct however the milkshake machine was broken and I didn't get a straw for my drink, so be sure to check your bag if in the drive thru read more

Why even ask me what kind of sauce I want for my McNuggets if you never put them in the bag anyway? There's always something missing from my bag. read more

My wife and I visited the Pasadena McDonalds on Thursday, around 2:00. We stood in line, there were two young men ahead of us in line, and waited about five minutes. No one would serve us. The two gentlemen ahead of us finally left. We waited another five minutes or so, and still no one would serve us, so we also left. The following day we picked up a couple of Egg McMuffins (yes, we finally did get served). Took them home and they were so greasy we could not eat them. I've been going to McDonalds for over 50 years. These two incidents were the first times both the service and the food was bad. I believe the McDonalds on Fort Smallwood Road needs a change in management or ownership. Not up to the standard McDonalds has set for 50 years. read more

i love u omg send me march dm me message me whatever i love u send me nugs and i love u it's telling me to write more so i can post this but mcdonaldsbu are my love, my life, loves read more

i used to work there and i saw stuff that has traumatized me to this day.these include but are not limited to being able to slide on the floors in the back due to the grese,serving partialy cooked food,dropping food and picking it up again and then cooking it.long after the 5 second rule.sometimes over 5 minutes.a broken pipe that was dripping something green .whatever it was was eating the concrete floor in the basement.the list goes on and on. read more

the service is always consistant and fast.. the food is always hot and fresh..i especially like coming there and talking to marisa, she always has service with a smile and ontop of her game... read more

Way to go Emily, Thank you for a delightful trip through the drive thru you should be teaching everyone how to run the drive thru. You should be employee of the month read more

This place is always filthy. Management is unprofessional and can be heard yelling at staff. They also don't care if their employees are throwing up. Very very poor management. read more

The crew members there are horrible... I got sent home early because I got lied on about drinking a smoothie and a mocha really horrible

I've been going to this McDonald's for years. Yes it needed to be updated but the new building is terrible. The drivethru has the new two lanes which doesn't make sense. You have to pull up past the intercom to read the menu board which is difficult to read on a good day. Today I arrived at 10:29 and ordered breakfast and they told me they were serving lunch. In the past, this was the one McD's that served breakfast until 11. Not any more. Now I ordered a big breakfast but was told only certain items were served all day breakfast. Now all the components of the big breakfast are available as sandwiches, or even a 3 stack of hotcakes, but they couldn't serve a big breakfast platter. How hard is it to take the sausage, the biscuit, the eggs and the pancakes and put on one platter. We also had a bad experience the night we had to take my husband to hospice. It was extremely late when we left and were so hungry and Mc D's was open. We didn't want anything fancy, just cheeseburgers and hamburgers. They were so salty we had to throw them away. Not just a little salty, but unedible salty. Needless to say we were very disappointed and hungry after not having anything to eat due to the circumstances. I hadn't gone back for over a year, but today broke down and decided to get some breakfast. Won't make that mistake again. Got lunch instead and the fries were so over fried, I had to throw them out for the birds and squirrels. Mc D....you were better off with the old set up. Renovation didn't help. read more