I was surprised to see all the haters leaving reviews on this McDonald's. I work in the area and have been a customer here 2-3x per month for over 15 years via the drive-thru. Orders are taken efficiently, accurately, and by the time I pull the car over to the window, the food is ready for delivery to the car--every time. My experience with the service help is that they are friendly, well-trained, and good at what they do. Moreover, because I DO like McDonald's in general, I patronize some McD's restaurant for lunch at least once per week either this one, 2-3 restaurants closer to my house, and while on vacation. Comparatively speaking, this particular McDonald's in my view is one of the top two in the Chicago-land area. My guess is that given the huge number of patrons the average McDonald's serves in a month/year, websites like this are more likely to net someone who has a complaint and less likely to field satisfied customers like me. read more

Burgers were not made correctly at all plus the fries had zero salt too. No taste. More read more

I got great customer service from the employee named Ewelina and I believe she deserves a raise. The food was great and I have no complaints. read more

Stopped here for the first time in 2 years. Gave my order, they repeated it back. It was wrong so I corrected them. Get me order at the drive thru, and it's wrong. I even rounded up my order for their charity. $9 for a wrong order. Never again. read more

As I sit here sipping on my drink, I thought it would be a good time for an updated review. If you enjoy a bunch of teenagers yelling behind the counter, having your order just thrown on the counter without a word being said, or just waiting to have your order taken - this place is for you. This place seems to be on a downward spiral. When ordering at the counter, you have to wait several minutes until one of the employees can break away from their fooling around to take care of you. And when your order is done, it is just thrown on the counter. Then the employee runs away back to have fun in the corner. God forbid if you need napkins or utensils. It seems like there is no order to what goes on here. read more

You pay for a large pop you get a large pop not medium. Uber eats order so we could not get it fixed at the restaurant. read more

McDonald's - a cold drink in a plastic cup - Burgers Near Me - Palos Hills, Illinois

Specifically asked "what size coffee COMES WITH the McMuffin bundle; was told "Small, medium or large." I said, oh, well go with large then assuming the person understood "comes with" means AT NO EXTRA CHARGE. They proceeded to charge me $.79 upcharge. I have coffee at home, didn't need to pay more, and the coffee was weak on top of it. Total waste of money I can't afford to waste. Hashbrown was not hot & crispy (and I ate it right away), McMuffin was just warm, cheese wasn't even melted, fritter was already stale by the time I got home AND was overcooked (very brown.) And this mess cost me over $10. I could have eaten at a restaurant with actual good food for that much. VERY UNHAPPY. read more

Ordered through Uber Eats, worst McDonald's I've ever had, ordered large, fries less than half full, Big Mac all toppings dumped on one side, disappointing...... read more

They have petty employees that do slow crap like ! The medium fry was a small in a medium carton. The speaker was breaking up, then they expect us to scream our orders ; NO! read more

McDonald's - I asked for extra Carmel around the cup and this what I got ! A petty employee thought this was okay, I received both of them like this . - Burgers Near Me - Palos Hills, Illinois

Every now and then I stop in to grab a quick lunch I would say the last four or five times there's always some issue today was the worst I am the last I ordered the number two meal quarter pounder a fry and a Coke well the burger was some raw so that's it for this McDonald's location too many locations have gotten very bad at the quality of food and the speed of service I have posted a picture of it but you have to go to the bottom of the list to see the raw quarter pounder because McDonald's filled in quite a few spots of what food should look like read more

McDonald's - a hand holding a half eaten hamburger - Burgers Near Me - Palos Hills, Illinois

This McDonald's is UNSAFE to go to a night. They refuse to turn on lights. The parking lot is as dark as the middle of a forest. You can tell them and they do nothing. If anyone is suing them for falling there while it was dark proving it will not be hard. The lights are off most nights I go there. read more

This is my neighborhood McDonalds. There is one particular staff member who is always friendly and greets everyone nicely at the drive-thru. He really makes my day. In general, for me, this has been a pretty good McDonalds despite all the bad reviews here. read more

Every Thursday I go to McDonald's on Southwest highway in Palos hills to order breakfast at by 6 muffins sausage McMuffins two sausage burritos and to hash browns. Yesterday before I went there I seen a commercial showing that the sausage burritos are supposed to have diced red peppers in them I have never ever received peppers in my sausage burritos. When I went there to place my order I asked the person in the window one regarding the peppers and he knew nothing about it then I asked the manager in a window too about it and he knew nothing about peppers being a sausage burrito commercial shows sausage eggs cheese and red peppers. This particular McDonald's always makes mistakes they always burn the English muffins read more

No free refills for an ice tea when eating in however if you have coffee or a soft drink then you can have as many refills as you want. Manager said this is due to Covid which is obviously an insane answer unless I missed the recent CDC guidance that said Covid is transmitted through iced tea and no other beverage. read more

I enjoy going to this McDonald's .. the management is very friendly and quick with my to go orders..must admit I don't use the drive thru because of problems with the communication for the app(they seem not to be able to pull up order's quickly and efficiently. With covid restrictions it makes it a quick trip in and out.I have had issues at other McDonald's..always appreciate whenever you are in contact with a manager they don't break the Holden rule of berating you for there problems (see McDonald's 105th review)not all McDonald's are equal read more

Cold fries cold hamburger sundae dripping all over and no napkins

Don't bother going here. I used to go here all of the time. I work a couple doors down from here, and would pick up breakfast on the way in. They would always mess up my order at the drive - thru. Not only that everyday I went there it would either be 20 cents higher or lower from the previous day for the same exact thing. Not sure how that was possible, but it was. Also it always seemed that there were new faces at the window, like they couldn't keep help. read more

Food is always good for me but the service could be worked on. I know work isn't where anyone wants to be but you shouldn't let your customers see that you don't like your job. read more

We stopped here after a competition at Stagg High school, who ran out of food before our team could eat. It was 9pm. So we showed up with a full size school bus and packed the restaurant. At first the staff was looking nervous, I thought for sure it would take forever to get the orders done and food out to us. Pleasantly surprised!!! They got more staff out to man the register, kitchen was hopping and I am confident 30 or so people had their food in 5-7 minutes! It was all hands on deck and our food was fresh, hot and good! The restaurant was super clean too! Way to go and thanks for helping our starving group of High schoolers. read more

The people here are idiots. They either can't read the the order or they don't understand the order or failed at math when in came to counting. Because when you order 6 and get four we have a problem. But the real problem is that it keeps happening. Avoid this place read more

By far the worst service I've had everything was cold and I waited 15 minutes. To top it all off, my order was wrong. All the employees hide in the back instead of helping customers and gossip with eachother. read more

I never have had a bad experience with this McDonald's ever. I don't know if this is just me being me but this was pretty rude. I ordered a milkshake asking for no whipped cream. They give me a milkshake with whipped cream and I told them I asked for no whipped cream. So they take it back and I hear the guy who took my drink back yell: "f*ck your whipped cream." The guy came back with a new one and gave me a smug look. This was at night, so if you want decent costumer service don't come here at night because the workers here are trashy. read more

They were very disrespectful and rude. They messed up my order and gave me an Attitude the whole time. Never coming back ever again. JUST RUDE! read more

Went Dec 14 to get a couple burgers for lunch, horrible food poisoning. Unless you wanna sit on the toilet for a day don't go. Wish I could give 0 stars read more

Slow , rude , had a sick manager work , rarely took temps , some people don't wear gloves , food is undercooked. Once when I was working there a kid threw up his fried ( they were undercooked) and my boss made me clean up human throw up during a pandemic . They also talk crap about customers . Just go to a different Mcdonalds but this place ain't it . The need all new employees and managers. They also don't have their employees best interest at heart . If u want raw food, ig go ahead . They also eat the nuggets out of the container . Giving them 1 star is generous read more

I had to go twice as I ordered filet of fish and had to wait for it. Got home and there was no sauce on either one. Called and was told they would give me two fresh ones. I went back and did get the replacements. I should have checked but so should have the manager.....Got home and neither one had any sauce and one did'nrt even have cheese. I will NOT be going back. when I called they said it was the new kid's fault...... read more

This Mcdonalds location, has been a go to place for me. Fast service, but its always the quality that is not good. Buns are burnt sandwiches are soggy for a busy place. Newly renovated which is nice. Just have to keep the place clean. Friendly staff and fast drive thru not just in rush hour. read more

This is one of the better McDonalds. I come here all the time and the food is good.

This McDonald's rarely participates in current chain promotions. For example, they had a banner up for the McRib, but no longer offered it. Monopoly playing cards? All gone in the first few days! It is clean, though. read more

This McDonald's is convenient for me to stop before work, I'm second shift and sometimes need lunch. One observation I have is the 2 lanes for drive thru, they are out of sync. I've waited 2+ cars go thru the opposite lane before my order is taken. Frustrating, unfair, first in next out.... McDonalds changed the bun on the quarter pound hamburger, it has a wax shine unnatural look and taste. Please bring back the old bun! Fries, when you order small you get a skinny small bag. Large you get a box 1/2 to 1/3 full. Service, I understand everyone has to practice Covid guidelines, some employees treat you like you have a disease, Not everyone has corona! The have a sign, pls pay with plastic, avoid cash for our protection and yours. Give me a break...The same goes for McDonald's on 127th in palos. They should all take lessons from Taco Bell down the street. Their drive thru is well performed professional friendly safe and you get the "stay healthy we appreciate your business " farewell. read more

Horrible service with an attitude. Normally not a problem. Had to tell the young girl three times what I wanted. Arrogant young man at the window repeated wrong and I told him no this was my order and repeated items the way I had them. Got home and the only thing right was the drinks. Big Mac sauce on the side does not mean put it in my double cheeseburger ketchup only dah!!! 0rdered an mm McFlurry they gave me an Oreo receipt even says mm. Two ketchup only on Cheeseburgers-came with one ketchup only and the other with everything. And to the arrogant young man who said "try to have a better day " just get my friggin order right and I will have a good day. My kids are home crying now because the whole order is wrong and it is all your fault. Train better staff to take orders, be kind and show the full screen so I can tell you what is right and wrong don't read it back to me in the wrong manner. Young man who says he can only order what he is told is soooo wrong because you still got it wrong. Worst experience at a McDonald's ever!!! read more

My dad ordered my family McDonald's and when we got home and opened the bag we saw that they forgot our chicken nuggets, I know it might not sound like a big deal but this happened more than once and this time my dad decided to go back and show them the receipt and tell them that they forgot it. Once he got to the window he nicely told one of the workers and she started accusing my dad of lying and saying we ate it when we didn't, my dad refused to get out of the drive thru until they gave us it, so she decided to call the police. We then discussed the problem to the officer and he talked to them and made sure to give it to us. You might think we're being over dramatic but it's honestly a waste of money especially since we have a big family and we ordered it for many people. My dad threw the chicken nuggets in the garbage in front of all the McDonald workers. read more

Excellent service, very minimal issues with ordering, almost always exactly what i ordered. Very polite and friendly staff. Open and clean interior and very fast moving drive-thru. read more

This McDonalds has a number of outstanding employees. The older white woman on the morning shift that takes your money at window 1. She is very nice, and never messes up you change. Also if you get Jamar or Jamal not sure of his name but he is a young black man who NEVER gets our order wrong. This young man is extremely nice. But as a general rule when not dealing with these folks at that location its watch out. read more

The best McDonald's in the Palos Hills - Hickory Hills area. They are generally accurate with their drive thru service. Unlike the McDonald's on 95th and 76th Ave (Hickory Hills, IL), you never have to wait long for an incomplete order at the drive thru window. And they never have you wait at a curbside parking spot for your order. read more

You guys anew bitches someone stole my meal and didn't even give me a refund

I was going to McDonald's for a quick stop and it took a very long wait after that I got my food and the employee was looking like she hated working there and she told the person in front of me if you would like to add something to the menu they had to go back in line. Finally, I got my food and they messed up my order. So I ordered 2 CheeseBurgers with a medium fry. The girl gave me a PLAIN burger meaning just 1 bun and a patty no pickles, no sauce just nothing and I went to the fries hoping they were normal but they weren't they had NO SALT. WHO PUTS NO SALT ON THEIR FRIES. Please be ready for horrible food. read more

The blonde in the drive-thru was rude and has a severe attitude problem ! I won't be back !

I had been frequenting the McDonald's drive thru on 95th in Hickory Hills and had nothing but bad orders and management that just doesn't care. This McDonald's has gotten my order right every single time so far. read more

Katelyn's ceaser salad was very good. As I ate this salad, I felt the health increasing in my body, and all of my clogged arteries began to flow again. But for some strange reason she wanted to put a mine underneath my seat, that is why I stood while I ate this salad. For this reason she has lost a star. read more