We originally were going to go to Wendy's across the street, but saw that this McDonald's had a play place. We have always had good service at McDonald and thought why not? We are on a long road trip and the play place will allow our little guy to get out at stretch his legs. Where do I start? Everything was completely filthy. Food from customers were still on tables and all the tables were absolutely disgusting. Nothing had been whipped down in hours. I found this to be odd since it seemed like employees were chatting/gossiping. Another parents nightmare was the play place. The wipes that are supposed to be there were completely empty and seemed like it had been for a long time. Inside the play area had food crumbs, spilled ice cream, hair; human and animal that stuck to my child's shorts. I had my own wipes so I started attempting to wipe things down. The wipes turned brown. The bathroom in this area has a soap dispenser that's no longer on the wall. I attempted to pick it up and get soap, but the automatic dispenser did nothing. Honestly please do not be tricked by the fact there is a play place here, unless you are okay with your child climbing around in other people's filth. I guess at least the little guy enjoyed himself. read more

McDonald's - Coffee & Tea Near Me - Palmer, Massachusetts

So bad. Don't go there. My filet o fish box was covered with the tarter sause that should have been on the sandwich... I asked for ketchup... she handed me a few... covered with the tarter sause all over her hands. Gross, disgusting server. read more

Quite possibly the slowest and careless McDonald's I've ever been to in my life. Every single time. I don't know what it is about this place but try to avoid this one if you can. read more

waited 20 minutes for a K-pop demon hunter meal, only to be asked if I ordered it from them. I did in the drive thruw! they completely forgot about my daughters meal, started making it in front of us, refused to compensate or give us free fries etc. I could've gone out to an actual restaurant, with staff who knew how to do their job. Absolutely ridiculous. Staff was extremely rude to me as well. read more

Went to McDonald's on June 23 at 6:15 in the morning, had the most rudest drive up window woman ever. She would talk over me and not allow me to finish my order. Did not confirm the order and then when I came up to the window. She argued with me, bluntly telling me I ordered something that I know I did not order. A simple $20 breakfast meal turned into a miserable day. This so-called employee needs to work on her tone of voice and her bedside manners how she talks to people absolutely ridiculous. I love McDonald's, but I will not be going to that store again due to the poor hiring practices. read more

This McDonald's has never This McDonald's is always slow. Drive thru usually takes an extremely long time, I've decided to avoid this location from now on. read more

I don't dare eat fast food. But, I have always been impressed with how clean this establishment is. Used the restroom and my only real complaint was the floor being sticky around the urinal which is more of a guy aiming issue, or lack of floor cleaning. Ether way is you need to use the bathroom this is a place you can come to. read more

I was so annoyed and angered about this place that I had to write this review to have some higher-up fix this damn place, hopefully. I waited at the ordering area for a good 10 minutes before someone could even respond. Like Really??? I just wanted a simple sandwich, and why the hell did I have to wait 10 minutes for someone to take it???? This is RIDICULOUS, and as I finally took my order and went to the second window, I had to wait five minutes for such a simple sandwich. As I looked in the window, I saw that the coworkers were all on break during a dinner rush. I don't know if it was poor management, but that was annoying. It is called FAST Food, not slow methodical food. Step up and do better because you will be losing money!!! read more

6 workers standing around twiddling there thumbs while I waiting to pay for my order after using the kiosk machine since it wouldn't take payment. What the point of having those machine if not taking payment? read more

Super slow service and food is cold by the time you get it. Wait is 10 minutes no matter how big or small the order is.

this is awesome sauce. i love the chickhen nuggets. im big backed and the serveous was butt. but still 5 stars. so awesome sauce. i may of been sick while eating but its fine dont judge this person at mcdonalds. read more

Me and my sister just went to this restaurant. She mobileordered the following - a McDouble with nothing but extra ketchup and extra onions, including no cheese. The first burger she got had cheese on it So we went around again The second burger had pickles and mustard, we went around again The third burger also had pickles and mustard With our anxieties through the roof we decided to just go inside this time and pull all the burgers apart and explain what she wanted, even giving the receipt back with the correct order on it. They hand us another burger. With cheese. Again. We handed it back. A 5th time they handed us a burger. WITH MUSTARD AND PICKLES. They were visibly irritated with us as if we had done something wrong. We just decided to leave and live with it. My sister is embarassed, my food is cold, and all for nothing because she STILL got the wrong burger because the staff was getting irritated with her and she felt like she couldn't speak up. Horrible experience read more

McDonald's - The first 3 tries before we went inside to be further disappointed. - Coffee & Tea Near Me - Palmer, Massachusetts

Even for McDonald's this place sucks. Ordered on kiosk because they are replacing actual people to take your orders. The kiosk said it would print a receipt to take to counter to pay. Apparently it was out of paper. Needless to say girl at counter had no idea what to do without order code or receipt. I am several minutes into trying to grab a quick meal and my order is lost somewhere. Manager said " I have no idea how to replace paper in kiosk", which is not really my problem... I just want my food and get on with my day. Stop here if you have a lot of extra time for a fast food restaurant. read more

I think this is one of the nicer McDonald's I've been to. It's clean and remodeled, they had enough people working, I didn't have to order from the kiosk, they brought my order over to the table where I was watching the TV. Boom. read more

McDonald's - Outside - Coffee & Tea Near Me - Palmer, Massachusetts

We've pretty much stopped coming to this one Even after the remodel the child's area is always a disaster and sticky Most of the staff just seem like they don't want to be there I can't count on my fingers how many times I have to go back up because they either forgot something made something wrong or they make the wrong McCafé drinks Most of the time you can hear the crew and some of the stuff they talk about should not be talked about where customers can hear you I will give them this the bathrooms are always clean I'd rather go to another McDonald's I don't stop here anymore read more

Just wanted to thank Nicole and Brianna who work at McDonald's in Palmer. Brianna has been our favorite waitress/server for the past several months. (And, she is a gem, even bring our food to our table). But, she had the day off this past Wednesday, and we met Nicole. Nicole was helpful and friendly, getting our order ready quickly. She even carried our tray to our table. It is a joy to see these young professionals take such interest in their work, plus the customer satisfaction that comes from their added friendliness. The floor was spotless; the restaurant was clean. (Even the bathrooms were immaculate). We highly recommend this McDonald's. And, we ask you to meet Brianna or Nicole. They will take excellent care of you. Kudos!! Ray & Rosemarie Nelson read more

This McDonald's has to be the worst McDonald's because they are super slow I have waited in line for more than 30 minutes for two McChicken's two small fries and a drink they need to do some management change because they are super slow extra slow mighty slow read more

Well -- it's McDonald's. There were no 'great things' that happened which stood out. Actually....the ice cream machine wasn't broken! So let's be real that's why I'm giving this establishment a 5 star rating. Plus the young girl manning the takeout window was chipper and seemed nice. The drive thru line is always long but that could too be due to location, being a few seconds from an entrance to the MassPike. Ordered a 2 for $4 breakfast sandwich deal to split with my mom who was with me. It was her first time trying a bacon, egg, and cheese McGriddle (only breakfast item of theirs I'll eat) and she actually enjoyed it. I'm curious as to how this place goes against their competition of Wendy's literally right across the street. This McDonald's does have a playscape so that's an added bonus for kids who don't care too much for germs! read more

I have to hand it to this McDonalds. Due to the horrible service, I have sworn off of fast food. How in the heck can one fast food place have the inability to get orders out in a timely fashion. This week, I stared at the order console for 10 minutes until I was helped. I watched the clock. After paying, I was asked as I picked up my order" if I paid." The employees must hate running orders out to cars, which is a usual practice. This is hands down the worst McDonalds that I have ever been to. Rather save the money. Waste of a business, still loved when i ordered. A chicken sandwich last month. No chicken was on the bun Last night, fish sandwich meal, asked to park in space. Got bag, drove way Double hamburger- 20 pc mcnuggets-fries (2) Yup, im off of the stuff read more

Ice cream machine is never working, sandwiches are always poorly made and messy. Always messes up my order and most workers r very rude

Well I have to say I like McDonald's!!! I loved it growing up I mean what kid doesn't like it.... I love it for my daughter on weekends when I'm in a hurry.n need a quick meal... She loves the happy Meal it comes with a decent toy and the price is so good! Now that the new play place is done it's even better.... read more

Oh my gosh! The playroom ewwww it's so gross! Come on parents let unite and all agree they need to close it and hose this place down with bleach. It's just so gross. It reeks of urine it's like a germ fest. And that includes the bathroom off the playroom. I get it. It's convenient. Kids love it and u can sit and catch a break. But reallly if we all get together and stop going they'll be forced to clean it. Nasty! read more

I've been to this location a few times now and my order is wrong every time I go in or they will fill half the fry container up. I've seen staff eating food out of the bins on the line. Staff are rude and if you ask for help while they are talking expect attitude...just dont go here. read more

Normally I wouldn't rate a McDonalds, but I must say every time I go to the drive through, it is quick and the staff are always very nice and courteous. It is not this way in every McDonalds, so maybe the manager here can visit other area McDonalds to train the staff. You have done a great job with this crew!! .. and for the food,.... well,.... its McDonalds. What more can I say. :) read more

WHY DO YOU NEVER SALT THE FRIES! Am I just the unlucky one that never gets salt on my fries? I thought each restaurant was supposed to be the same? read more