I'm giving this MCD's 1 star today, because I can't give it 0. One if the worst experiences at a MCD's I've ever had if not the worst. Drove up to order 2/$4 & a sausage biscuit for my dog. The cashier *DANIELLE* couldn't tell me which items were part of the 2/$4 as it sometimes changes & all 3 items on the poster on the side of the building look alike. It wasn't 11 am yet & it's all day breakfast anyway, but the sign wasn't on the drive-thru menu (they expect the customer to memorize everything because they can't!?). DANIELLE said she didn't know, asked her to ask someone then & she left me there continuing to take orders on the other side. I said "HELLO" & I don't know if it was this "LORELI" manager woman that answered or what but she knows nothing either. I just chose 2 Egg Mcmuffins, becuase I knew they were on there for sure. I get to the window and ask a question and this "DANIELLE" horrible teenage employee ignores me. When she turned around finally to take the money, she snatched/grabbed my $20 - pulling my bad left arm without the change I was going to give. Even this "LORELI" so-called manager is a very dismissive, rude, unprofessional woman was there when this was happening & this cashier still was incredibly rude herself almost frozen as if she "had been caught in the act" of something. "DANIELLE" couldn't have been working there long as I've never seen her before. Ever. This cashier wouldn't give me her name, but I made a male manager at the window write down both of their names. I get home & call 630-554-6163 to make sure I have "LORELI" spelled correctly & there was no stopping my complaint today. "LORELI" just kept brushing me off telling me to call the 1-800 when I asked for the franchise owner's name. I also let her know how much of a disappointment she was & she/that employee are completely out of line (never had a MCD manager fight me so hard over $5.48 order but never had a mad employee snatch money and pull my arm as the snatching was happening). LORELI the manager didn't even know the correct name of the group that owns this joint nor would she give me their number & like I said she didn't even know the proper name & she didn't offer to spell it as there are multiple spellings for Schmitt.
In case any of you need it, the franchise is owned by the Schmitt Management Corp. in Aurora, IL 630-892-4552. I also did call the 1-800 cs # & was assisted by a very helpful girl named Nicole. I did a survey and rated her 5 stars, because she was the only one that acted as if they might care. Before that, I called this Schmitt Mngt. & left a vm. We'll see who calls back. I didn't have any witnesses or I would've called the police on DANIELLE for assault. Yes. I'm now leary of going here now, because there's bad management again if a girl is snatching money out of a customer's hand! That tells me they don't give a *. I wish I could say this has never happened here, but unfortunately on a bad day in Oct. 2014 when my dog was having surgery, another manager flicked my mother's/my drink cups when I asked for them before the order was ready. Pretty upsetting to say the least. STAY away from this location. I will just go over to Taco Bell & forget this MCD's even exists. This location is mostly low-life, untrained, combative, dismissive, oblivious to customer service & uneducated to the 100th power... read more