This mcdonald's just charged me for a water cup. are we being so serious. do better. it's a water cup. and you are mcdonald's. i think you can afford it. i am absolutely astonished. unbelievable. so disappointed. NEVER coming back. read more

Asked for unsweet tea got sweetened. Fries cold. Both windows had the order wrong. No receipt on bag.

Bit of a long wait but the food was Great! Kind service, great foot, and great diet coke!

Horrible service, unfriendly, and low quality of food. Dirty store, avoid if possible.

disgusting don't like worms in my food i never eat mcdonalds anymore. much better options elsewhere and cheaper

no ice cream no sweet and sour what do you have here insane I will not come to a restaurant and be disappointed to know that I can't even have ice cream and sweet and sour sauce read more

These MF's really charged me more for the folded egg than the Sausage Biscuit they were adding it to. So my $1.69 sandwich became a $3.58 sandwich just because I added a folded egg? Something about that doesn't sit right by my spirit. I think they're price gou read more

McDonalds - Receipt - Fast Food Near Me - Oswego, Illinois

Service is awful!!!! Go someplace any place else!! This McDonald's gets worse ever time I visit it! I give it -5 stars!! I'm really done with this McDonald's... I'll drive farther to the McDonald's on Douglas Road, Montgomery IL read more

I usually go to this location and like it, but how come when I come 30 minutes before the closing time online they're closed already? Can someone seriously change the closing time online to the time the employees actually close it down because this is the second or third time they've closed half an hour early. read more

This is by far the worst McDonald's on the planet. All the managers should be fired along with most of the staff. I have never gotten an order that has been correct or even hot. Missing food, wrong food, cold food and ALWAYS FORGET DIPPING SAUCES!!! How hard is it to fill up a french fry container? Apparently very hard for the Idiots that work at this establishment. I pay for a large, I want a large! Please McDonalds close this store and let someone open a restaurant that can put an order together correctly. read more

This McDonalds should receive an award for the "Worst McDonalds in the World". If I could give -5 stars I would. My last trip there was my last. If they ask you to pull over to the door to wait for the rest of your order do not do it. You may have to wait 10 minutes or more like I did. Just tell them that you will wait at the window for your order or get a refund and go to the McDonalds on Douglas and US 30 instead. read more

Seriously!! I pulled into the drive-thru, was told to wait a sec, then proceeded to watch at least 5 cars go ahead in the other drive-thru lane. I finally pulled forward, sat behind all the cars that had ordered. At each window, no one came to ask if I had an order to pay for, or if I needed anything. I literally sat in the drive-thru for 20+ minutes and never had contact with anyone other than the original person that told me to give them a sec. Just tell me you're having an issue with that service station and tell me to pull around, why have me sit and wait for nothing. Horrible customer service!! Would be 0 stars if it was an option. read more

We waited for 15 minutes for our food to be brought out. When we finally got it the order was wrong and I can't even eat my sandwich because I don't eat meat. Receipt clearly says no Canadian bacon. I called and spoke to the manager who didn't apologize one time. Never going back. read more

McDonalds - You had one job. - Fast Food Near Me - Oswego, Illinois

I have no clue what the heck this is. I took out the rest of the pie to give my son a bite and see this. I am disgusted. I have not gone to McDonalds in years. This is exactly why. Not to mention the Big Max that i ordered was cold and the "meat" was hard. If I could give no stars I would. Disgusted read more

McDonalds - Mold on Apple Pie - Fast Food Near Me - Oswego, Illinois

It's 10:30pm and they are not answering the drive-thru. They don't close for another 30 minutes. There are cars in the parking lot. I would not have pulled in if I thought they were closed. I even checked the hours online. read more

This location often gets our order wrong. Probably 2/3s of them times we place a mobile order or go through the drive through something is screwed up. Tonight, I ordered a custom double cheese burger for my son and I got a ... crispy chicken instead! Surprise! It's like the worker didn't even check the ticket. We will not be going to this location anymore. read more

Completely clueless workers here. Everybody in the drive thru gets re-directed to parking spots where workers then wander around lost not knowing whos order is whos. Horribly run location !! read more

Definitely forgot about me and the lights turned off while I was waiting for my order....

Positive thing about this place is it's fast service and convenient location. Recently, I ate inside and noticed ants piled up on a piece of bread by the booths.. let the manager know and she acknowledged it. After that, I sat and ate at the cleanest booth I could find, most were really dirty. The whole time I was there, roughly 30 minutes, no one came to clean it up. It was past the lunch rush, so they did have time. Ruined my appetite completely. I suggest not going here. read more

Please turn around!!!! It's so hard for us delivery people to get any service as they ALWAYS have their back turned to everyone inside the restaurant. (A lot of other McDonald's are like this but NOT THIS BAD) Please just help us we are trying to do our job... mind you we are making about THREE DOLLARS per McDonald's delivery. Thanks read more

Very slow, order mostly wrong. I'm about to stop coming here. Today I came and got a sausage egg and cheese McGriddle. I asked for a round egg and they gave me a folded egg. read more

They always have long lines and nothing is ever prepared on time. Beware to wait in line for 20 minutes or more. Also they always have things missing from what you ordered so DOUBLE CHECK THE BAG read more

I am about done going to this location I get off work at about 10 and I go to McDonald's on orchard and at first I loved this place in the mornings I have no issues there's a very polite female who greats everyone and is very kind but at night they seem to be closed I'm only 16 but I'm not delusional at first everywhere had said they closed at 12 so I had gone at 11 one night and somehow their closed I go today at 10:30 and again their closed but now their hours I don't even know if it's lack of doing the work but I would never do this s**t but as a said there is one extremely nice woman who does an amazing job I wish I could give 0 stars I'm being for real read more

I was not a fan of this McDonald's, I enjoy the food but it is more often that my order is incorrect or I'm missing items. Usually the people behind the counter are nice and exchange everything, but there are other times I utilize the park and pick up, and it's more than often with that I'm missing things or I get the wrong order. My niece does not like when she doesn't get the Apple juice with her happy meal, and then I gotta hear ALL about it. read more

Horrible drive through service from person taking orders where you have to repeat your order 4 times to the arrogant ass woman taking your money. This is the worst slowest mcdonalds ever. Ughhhh of course they have to be the o ly one on my way to work. Oh well Ill go to Dunkin Donuts across the street..where at least they know how to make a coffe with half coffe half cream. read more

I live by this McDonald's and they are great, haven't gotten my orders wrong yet. I recently started ordering off their mobile app and picking up curb side and the wait is so long, drive through is faster. read more

The wait is way too long. Make sure to check your order because they have giving us the wrong ones in the past. We just went today..the coffee was burnt and they forgot to give us napkins. This McDonald's in particular has been consistently bad for years. We have give them too many chances. We will not be going to this location anymore. read more

Customer service was great! I went here because I'm addicted to their strawberry banana smoothies. Long story short they gave me an extra smoothie for my wait. I didn't think my wait was long at all but I was really happy to get 2 smoothies and I thought the gesture was really nice. read more

I like this McDonald's because the location is nearby my regular route, but 50% of the time my order is wrong. They'll forget hash browns and switch up what type of burger I order constantly. I honestly can't remember the last time I got everything I ordered. The wait is always long and they don't use the double speakers for orders well at all. The last time I was there, there was at least four cars that came after me at the other speaker that got their order taken before me. I finally had to pull up to the window because it didn't seem like my order was going to get taken at the speaker. This happens regularly. I'm also always having to pull into a parking spot and wait for something... especially fries! Unfortunately the next nearest McDonald's isn't very close so if you go here check your bag and don't be surprised if it's not as quick as you expected. read more

WORST SERVICE EVER. Waited in the reserved wait after ordering fries and hash browns. No one came out nothing. Pouring down rain. Called to ask where my food is -- man comes to my window and I said I'd like my food and a refund. He comes back and hands me my money but NO food. Still I wait. 33 minutes and no food. Unreal. My son is autistic and will only eat certain foods. Otherwise I would've left. Thanks Mcdonalds . read more

Worst McDonald's ever you always wait for a crazy amount of time often mess up the order and don't honor most of the app coupons. Opposite of fast food read more

I've been coming to this Mcdonald's for years and I've never had a problem! Food is always great. Employees are nice. Place is clean. I have never had any bad experiences here. read more

i cant tell you how many times this place has messed up my order or burned the food lmao

Love the people who work here nothing but kind show respect to me even though I'm a teenager. There's a team member deante who was nothing but kind and did an excellent job dealing with me and my buddies obnoxiousness. Food was just okay but it was cheap and I would say my overall satisfaction was pretty good !! read more

When I ordered my meal At the first window I asked for ketchup. When I got to the second door to pick up my food I noticed there was no ketchup. I then politely asked the lady for ketchup and she just shut the window and ignored me. Very Rude Employees. read more

Not too bad overall being a typical McDonalds. The location is convenient if you live in western Montgomery or near Oswego junction. The service has been good four out of the five times that I have gone there. The inside of the restaurant is clean and well updated. The workers are typically friendly despite frantically filling orders for the drive-thru. It is obvious that the drive-thru now caters towards people getting caffine beverages quickly in the morning. If you have a regular breakfast order they might have you pull up and wait. read more

Unbelievable!! Can never get anything right here. All I ordered was a drink and still got the wrong one. How simple does it need to be. I will be avoiding this branch whenever possible. I suggest triple check your order. Every time! read more

This place is ridiculous. We pulled into the drive thru at 10:55 and they told us they were closed. We then had to wait 10 minutes in the drive thru line because they couldn't feed the people in front us and they were stuck too. If you like wasting your time and not having any food to show for it, come on thru!! Put a cone in front of your drive thru if you want to close early. But don't make customers wait in the drive thru with no hope of food. This happened twice in one week. The first time I thought it was a one time occurrence. But apparently they suck all the time. Unfortunately I have to give them at least one star read more

Horrible drive through service. They have two ordering lanes. I was left sitting at one drive up menu while numerous cars were ordering at the other drive up menu. Apparently it's to difficult for the employees to take orders from both lines. read more

I just waited in the drive thru for 20 mins. And when I got to the window, no one had the decency to apologize for the wait. I will never go to this McDonalds again. If there was a way to leave the drive they lane I would have, but you are blocked in by bushes. read more