very friendly workers reassuring on my order and my items and midnight shift just knows what's up !

The food was yummy I highly recommend it. The service was good and the workers were nice! And I also liked the atmosphere of this place. Over 9.5/10 read more

Taco Bell - Fast Food Near Me - Oswego, Illinois

I ordered one crunchwrap no tomatoes, and I received the tomato extreme. To add on, they were out of many things being advertised on the menu. Very disappointing. Not to mention, the lazy employees will not allow two transactions to be done through the drive thru. read more

Taco Bell - TOMATOS - Fast Food Near Me - Oswego, Illinois

I'm here visiting family from out of town. Been to many Taco Bell's... Courtney the guy that took my order just now was awesome. Seriously such a nice, kind guy. I wish i could say to someone higher up to give this guy a raise. Thanks! read more

The drive thru order taker has an attitude. Asked for hot sauce and come to find none with my order.

I've never experienced this in all of my life. Ordered through the official Taco Bell app and it was a very small order because I had to eat something quick while working and thankfully I check my orders and didn't eat any but I found snot in my sour cream. When I brought it back in the girl behind the counter didn't even begin to deny it and refused to refund me for starters stating that "The app and store are separate" and wouldn't give me anything. I wanted to review this location as a warning for everyone while I explore other options and remember to check your food. read more

Taco Bell - Snot in Reduced-Fat Sour Cream - Fast Food Near Me - Oswego, Illinois

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Ignore all these assholes on here who probably never worked in the food service industry before in their lives. The staff here is always friendly and polite! I LOVE this location! Fuck the entitled and pathetic haters. Their words are petty and deceitful. read more

They cannot get my order correct, bean burrito with no onion and had tons of onion when I received it. ordered a hard shell taco and it had very little of anything in the shell. So disappointed every time I go and this time will be my last. read more

Let me start off by saying I love Taco Bell. Its fantastic late night food and fairly reasonable. After a long day, my boyfriend and I stopped in the drive thru at this location around 10 pm and ordered a party pack of tacos since we were hungry. Service was decent. Nothing wowed me, nothing to complain about. Wasn't too terribly long of a wait. When we got home and opened the party pack, there was a note in the box saying "Gay" First of all, this is obnoxiously rude, uncalled for, and disgustingly unprofessional. Second, we did absolutely nothing to deserve this. We were kind and patient. Third, this is offensive on so many levels. Rethink and seriously reevaluate your night time associates. This is not funny. This is not a joke. This humor is grotesque. read more

Taco Bell - Party Pack with a surprise note from a late night associate. - Fast Food Near Me - Oswego, Illinois

Worst location ever. Drive thru orders take as long as fine crafted speciality dinners at a Preakness Mexican restaurant and pick up orders get lost even though the mobile app says the order is ready. In both scenarios the food arrives cold. read more

Very inconsistent food. Half my orders lack sauce and or cheese. Leaving a very bland tasting food.

Horrible customer service. I had a large order and asked for 18 fire sauce and paid for an extra creamy jalapeño sauce. Do you think I got even one sauce packet? NOPE NOT ONE SAUCE, not even the one that I paid for. Staff could care less. Order was an Uber eats so I was not able to check it before delivery. I will never go back to this location and I will caution you to do the same. Incompetent staff at orchard Taco Bell. read more

How is this Taco Bell open still. They never get our order right! Their service Fucken sucks and they suck at their Fucken job! I always ask for no sour cream and even before I pay I say I want no sour cream and they don't give a fuck! I called back for a refund and manager gave me attitude! Bitch get your shit and your workers together! To all the workers there, Quit and go elsewhere because clearly you guys don't give a shit about your Fucken jobs! If I could I would give them no stars! read more

Taco Bell - Pro bowl- Fuck this Taco Bell - Fast Food Near Me - Oswego, Illinois

Driving by at about 730 3:30 PM on a Saturday night. Taco Bell sign is off and the dining room lights are out. I guess the Taco Bell wants to have an easy night at work. I hope when Popeye's opens and Beef Shack opens this place closes. read more

if you want bad serevive, wrong orders, and cold food this is the place for you. You will barely get any meat on your tacos and the shell will not be fresh. this place has really gone downhill in the past two years. all the good and nice people who actually cared about everything listed are gone read more

The manager is so rude. Always cutting you off. Sigh when you trying to complete your order. She always taking over the person who is taking your. I hate coming when she is working. She is a woman of African decent and so mean. read more

They just don't care about their customers, and it shows in the consistency of the incorrect orders. It's a shame.....maybe management will get the message when people stop going there? read more

The employees were pretty rude, then I asked for a chalupa box w beef instead of chicken and they gave me regular chicken and flour tortilla

What is going on here? This location went completely downhill. Employees are rude, our tacos had less than a teaspoon of meat on them and same with the Mexican pizza. Our lunch was basically shells. So disappointing read more

HaThe store is ran ridiculously. Manager charged me incorrectly on purpose then began to argue with me and wouldn't give me her name. I should have called the police cause she is charging customers the wrong amount but I was so annoyed so I left. She laughed and told me she owned the store. It was a tall black lady about 6'3 with braids about 200 pounds the same body size as my husband. She refused to give me her name, so I can only describe her physical appearance. She is charging a donation fee on cards without approval. read more

If I could give negative stars, I would. I placed an online order for 4 party packs for a grad party at 8:30am. Pick up time for 2:30pm. When we went to pick up the tacos, the RUDE manager told us she threw the tacos away because we placed the order at 8:30 so that's when she made the tacos. My order clearly stated the pick up time was 2:30pm. We were cussed at and then told "it's not my f-in problem". She refused to make more tacos and she also refused to give us the $94 back that we paid for the tacos! I've had some bad customer service experiences but this one was by far the WORST. Now I get to fight with corporate to try and get my money back. read more

I've had countless bad experiences with this particular restaurant. To start, It was a Friday evening, 5:30pm and they told me in the drive thru that they were closed.... this was after my online order already went through and I paid! There has been 2 or 3 times that they've told me they were out of ground beef.l, completely out. I've seen them not wearing masks while preparing my food. This place is a train wreck. read more

This place is solely dependent on who is working at the time of your arrival for your food to either be correct or properly made. Multiple times I have been here later at night or on a night out & have had my order completely mixed up as if I'm being served someone else's order via the drive thru. When the correct staff is there, the food is great & prompt service. However this facility is so hit or miss its really just a hail mary attempt when going here. read more

This is the WORST Taco Bell I have ever been too. The manager is the biggest douchebag I have ever seen! And I work in the restaurant industry. I'm ordering my $30 worth and food and while the kid was taking my order( he had to be higher than a kite ) I can hear the manager being a sarcastic prick, about the order. How are you going to complain about an order loud as hell and NOT think we can hear you. My cinnamon twists were both upside down my food was soggy from the dramatic extra sauce. And why bother asking what kind of hot sauce I want if you're not going to even put it in the bag? Such half ass people. I will never be going back. I hope they fire this dude! read more

Slow service and food not made correctly. Next time I will drive over to the one in Montgomery on Douglas.

This location has really gone down hill. It was great a few years ago but I officially have to cut ties with coming here. Food takes forever and you can tell it's not prepared with love, only hate. I've always been very respectful and forgiving even though they've gotten our orders wrong time and time again. After reading other reviews, I'm starting to think that the people working there are punking all of us and seeing what they can get away from. This past weekend was the last straw. After placing and online order and trying to pick up in the drive thru, I was told that they were closed. I asked what about my online order and they directed me to park on the other side of the building and they'd start my food. It was about 20 minutes of waiting for my food and watching other customers getting frustrated as well. So if they were closed, why were they able to make my food? Bottom Line, go to another location. Yorkville location has always been extremely nice, it's just a bit further for us. read more

Store hours on the taco bell website and in the mobile app state that this location is open until 4am, however I've never seen it open past 1am. That said, the quality of the food here is good for taco bell, and accuracy is better than the McDonald's next door. read more

I admit, I don't eat here often, but I get in the "mood" for Taco Bell sometimes. I've been here 3 times (drive through) since they've opened and each time they have messed up my order. All I'm asking is for sour cream on the tacos. Don't get me wrong the people who work there have been very nice, but I've mentioned the issues from the previous times and something is missing again and I get charged for it. I'm not going back again. read more

Went the other night and was told they were only serving hard shell tacos and chalupas. As I said one second to decide I got cussed at by the worker telling me to choose something. Left right after that and won't be going back. Service is awful read more

WORST CUSTOMER SERVICE EVER. Whatever you do, DO NOT waste your money and time at this horrible taco bell. Normally I don't eat this type of shi*y food but at my son's request, I decided to stop at this location and get a bunch of assorted burritos. I came to the drive thru at 8:45 PM and since I can not tell the difference in burritos from the same paper wraps, I tried to place 2 orders bagged separately which they refused. I was told they could give me extra bags to separate and bag the food myself, there were no other cars ahead or behind at the time. I asked why and I was told, they don't make the rules and that if I wanted the food bagged separately I had to do it myself so I just paid for my son's food and went somewhere else for more, never again will I spend any of my money at this location with some of the worst fast food employees anywhere. BTW my son said the food sucked really bad too. read more

The kept on messing up are orders but other wise there food is decent. I would recommend going sometimes if there is no other option.

Ordered online at 10:00p. Store is supposed to be open until 11:00p. Waited 15 mins in drive thru to be told store was closed. No apology, manager was RUDE. Bad location. read more

This location used to be great. Some of the managers now working there are despicable. Waited 20 minutes for my food. Manager walked outside and was bullshitting on her cellphone just gallivanting around. When i asked to speak with a manager she said "yeah i AM the manager" with an attitude. Meanwhile one of the employees was sitting inside on his laptop on the counter just doing whatever. Once the manager gave me the attitude (it was a Hispanic woman), i told her i want my money back. She gave me an attitude again. I will be calling corporate over this. GROW UP you child. You're supposed to be the damn manager. AWFUL service. read more

The GM is a horrible rude individual who does not have any customer service skills. Sweet tea was unsweetened and we mentioned to her, she came back with its sweet, just not to your liking so pick another drink. We don't really drink soda so I asked for my money back and she got a snotty attitude and took my receipt. I would never go back to this establishment even if I was given free food. Management is horrible read more

Worst Taco Bell I have ever been to in my life. Waited 3 mins at the drive thru and no answer. I drove up to the window to find all the employees hanging out in the back messing around. Every time I have been here the wait is extremely long and they have never succeeded on getting my order correct. Not sure who owns this place but your employees are trash and super rude. Not sure where these bums came from but this Taco Bell is ruined. Never taking another chance on this one. read more

Order was completely incorrect didn't get half the items I ordered and what I got there was barely any meat on it , tasted stale ... never again . Waste of time & money read more

This is the worst Taco Bell I have ever been to. Rude staff. No clue what they are doing. They have a line of cars around the building waiting to bring their food out. They also are out of nacho cheese apparently.These people here must truly hate their job considering the way they treat their customers. read more

This was the last location I still went to, but no more. They've replaced the entire management team and staff with what seems to be worse than any team I've ever encountered in any fast food place. It's as though not a single person had any form of training or manners. It was around 11:10 we ordered a burrito, Crunchwrap, a cheesy roll up and a chalupa with no tomatoes, no sc. They asked us to pull forward, there were already five cars in front of us though waiting so there was no where to go. Finally we were able to move up. We then waited until MIDNIGHT to receive our food. No apology for the wait, just attitude as the young gentleman was yelling back in at his coworker. And the cherry on top, or should I say tomatoes, was the damn tomatoes i said none of because I'm allergic. We didn't even waste our time to get a correction. I will no longer be a Taco Bell customer since the last good location in the area has officially changed for the complete worse. Train or replace the team and maybe I'll return ‍ read more

Went there for the first time Sunday July 5th, there service Sucks!!!! Rude taking my order!!! Rude bringing my order to my car.. Attitudes..no one is forcing u guys to work at Taco Bell., if u don't like it quit!! Don't take it out on the customers!!!!this is the Taco Bell on Orchard in Oswego IL. read more

Do not go to this location in the evening because they close whenever they feel like it. I've tried going several hours before close(according to their new hours posted) and they weren't open. Aside from being unreliable with their hours, my friends and I have received undercooked food here a handful of times-completely unmelted cheese, hard potatoes, etc. If you feel a Taco Bell urge coming on, make the trip to the Douglas Rd location! read more