Came here for breakfast with my wife, I love the breakfast sandwiches McDonalds offers. At this location though the sandwiches taste stale and even gross. Even worse was that they were served by someone with a really bad attitude at the drive-thru. read more

Food came out great, saw the fellow at the window spit in a drink..... He also tried to charge me .50 for a buffalo sauce, when every other time it was free. Couldn't eat after this experience. Apologies for the negative review, I usually am a very positive person that tries to see the good in things. read more

Came to this McDonald for the first time. It was 6:02 and the person said sorry we are not open yet. Then my husband like what you mean you are not open. Then he says our cook just got here so it will be at least 30 minutes before we can take orders. Now I see why people put bad reviews on here. Lena read more

Not overly thrilled with the lack of customer service at this specific location. I have small kids so as a treat and mostly due to busy sports schedules we frequent a few McDonald's locations (a couple visits a month) The normal order is two 4 piece happy meals with milk and or apple juice, which is a pretty easy order and shouldn't be easily mistaken. However I don't think I've ever received a picture perfect order here. There always seems to be something missing, an incorrect item, a broken machine, or a bad customer service experience. Good thing the Golden Arches are literally the only fast food spot in town, or the lines would not be the road every weekend. The upside is the location just had a complete makeover and looks good from the street. I may start going in and skipping the drive through so that I can put my hands on every item before leaving and avoid a very unhappy toddler meltdown at home. I recommend that's how you approach this McDonald's location Cheers read more

McDonald's - The 10 piece Chicken McNuggets Box - Coffee & Tea Near Me - Mystic, Connecticut

DONT eat here EVER made a mobile order and they didn't even give me what I ordered plus I got a sandwich that had no cheese just buns and meat I know McDonald's can do better read more

As for fast food seems it has been consistently fast and economical! They have mastered the drive thru so maybe corporate will focus on just DRIVE THRU AND NOT HAVE ANY SEATING OR INDOOR EATING ANY-LONGER! It might be a great idea to focus on seating or tables outdoors and refine or improve in and out Car Service! read more

McDonald's - a box of french fries - Coffee & Tea Near Me - Mystic, Connecticut

Came here for first and last time this week. yesterday got a large meal from them to give me the wrong size then came today and they did the same. then when i confront about it today he says that i said medium and told me he heard medium today n yesterday, when i know i said large. (this what ticked me off) he asked for the med. drink back when i woulda gladly offered it back if i wasn't told yesterday that they don't take it back when tryna return it. he obv thought i was tryna steal. food was alright but dude running the drive thru might actually be on crack running security of mcdonald's drinks in there better. read more

there was poop on the table and it was thd worst experience i have ever had the employee threw the frys on me and said hope your happy

this place was awful when I got in this place is so smelly flies on my food I barely cannot e

Avoid! It took us 23 minutes to get some nuggets.... This place is a mess. People just drove away because they had to wait so long. I know you think you need to get something quick for your kids.... But this place is going to let you down. read more

Food was good place was clean the workers were nice bathrooms smelled horrendous and someone left a massive dumpyin the toilet.

Since I don't go to McDonald's very often, I decided to go this morning. I went to the one in Mystic near my job. There was absolutely no one at the front desk, (employees or customers) so I went to a kiosk to place my order it took me a minute to figure out what I wanted to order and the manager decided to come out to the kiosk and asked me if I needed help because I've been standing there for a long time? So 1)that put me in a bad mood I should have walked out right then 2) I said I wanted to eat in on the kiosk. He bagged everything up called my table number which I thought they were supposed to deliver it to you if you are eating in,? As I was leaving another couple informed me that he was very rude to them when they were ordering at the counter saying that they needed to hurry up because he has other customers....there were no other customers in that store besides that couple and me. I'm leaving 2 stars because the place was clean and the other employees were friendly. read more

McDonalds is consistent with their food- and this establishment delivers classic McD's! What makes it stand out are the PEOPLE! Excellent service. Everyone is exceptionally polite and helpful. People at the ready keeping all the surfaces clean from floor on up. Great to see the employees pitching in to help each other as well. A medical emergency (no us) was hailed discreetly and professionally. Kind, hardworking crew. People - 5 stars Cleanliness - 5 stars But AC was not great on a very hot day. I'm sure it will get fixed, but that would be the one thing that needs attention. read more

Welp you guys always forget my sauce, but since there's an extra nugget in here I'll forgive you read more

McDonald's - Always forgets my sauce but with this one extra nugget I'll forgive them :) - Coffee & Tea Near Me - Mystic, Connecticut

Rude little f$&k working the drive thru. Greeted by what do you want. Then had food thrown at me. Pathetic excuse for customer service. I hate entitled staff that treat you like garbage. Hire some new people. read more

My family and I stopped in to get my son a quick bite to eat, we went to d go sit down and my son fell on the floor and hit his head hard enough to get a bump! I immediately looked at the workers anfc said where is your wet sign; this is Danton dangerous I need ice.. they put a sign immediately. I'm not a complainer but instead of offering to pay for the 4 piece chicken nugget he got they gave him 2 toys from the happy make meals. Had me fill out a report and said I'll get a gc for him... nope never came back. Then got a call to ask for more info from me, was told by them if you ever go back there we'll take care of you! What is that???? read more

I wasnt too concerned after waiting maybe 4 minutes for food to come out for my dine in order, nonetheless a nice lady came over to let me know she was waiting on fries to complte order. Pleasant service, coupled with what was truly the best meal I ever remember eating at McDs, fillet o fish, fries, and a shamrock shake... Guy at register was a bit grumpy, but I can see why, reminder to customers... McDs staff are not there for you to crap on! Give them the respect that you expect, it comes back to you! My only complaint is that the payphone is gone since the remodel. Restaurant, and restrooms were extra clean. My visit was this past saturday february 25, 2023. read more

Not taking breakfast orders at 10am?! Little weasel of a manager needs to get his shit together instead of freaking out on dine in customers during a very small "rush". read more

Perhaps the absolute most pathetic McDonald's in the county. We do not visit here much, usually the random weekend breakfast, but when we do, IT IS HORRIBLE. The service is poor, the quality of food is poor, and the order consistency is POOR. Avoid this location to the best of your ability. read more

Ordered a medium coffee cream only. Horrible old and undrinkable must have been hours old. Bahhhhhhhhhhhhhhhh!

i pull up to the drive thru to be greeted by "what do you want" with the most crappiest attitude possible, throughout the whole transaction they were giving us attitude like they were rushing us. then we went up to the window and we love using the deals we told him we had a code and usually at other mcdonald's they don't yell at us for forgetting to give them the code at the speaker & this man did. then i ordered a 6 piece happy mewl extra fries and sweet and sour sauce and they gave me a four piece with the little thing of fries instead of the extra fries thing and ZERO sweet and sour sauce with only one napkin. as we went back in to get this fixed and situated the guy continued to ignore us at the counter walked away through the 6 piece on the counter then we asked for sweet and sour sauce and they through it at my boyfriend. worst experience ever had at a mcdonald's in my life time. i do not recommend eating there. i say go the extra mile for way better customer service!! read more

In these troubled days, long drive through lines are the norm. The employees should ensure they are giving the right orders. I was given wrong drinks and there is no way to go back and get this corrected without getting back in the long drive thru line (since cannot enter restaurant dining room) read more

It's a McDonald's. I expected McDonald's and I got McDonald's. You losers writing bad reviews are petty people with nothing better to do than write reviews. It's a McDonald's. read more

Came here for the first time at 11:55 am on 1/3/20. Placed a mobile order for a fry, drink, and plain hamburger. Your lazy a$$ employees gave me a burger with everything. Stay away from this poorly run location. read more

Worst Mcdonald's ever! they probably get alot of customers because the Mystic Aquarium is near but they don't deserve! Place smelled so nasty and the workers were rude! my cashier added a big mac to my order which made the total expensive! i didnt notice until i got the big mac and brought it back to get my money back! Go an extra mile and find another mcdonald's.. read more

McDonald's - a person holding a receipt in their hand - Coffee & Tea Near Me - Mystic, Connecticut

Cold food. Disorganized staff. No fries cooked with a long drive thru line trying to order.

Quite disappointed ... mediocre service, dirty sitting area and half the stuff in the self service area was out. Order was slow, drama behind the counter and just generally disorganized, this place better get its act together before the summer crowds come to town ... read more

Actually don't understand the poor reviews but each to his own. We found this McDonald's fine the food good the service ok despite the crowd. Would easily return to this location. read more

was told rudely that the bathroom is closed, which i believe is illegal per connecticut law given the amount of seats in the restaurant.

Ordered 3 Cheeseburgers. Drove away and realized none had MEAT! 3 McGrilled Cheeses. They weren't busy. Never had that happen at ANY McDonald's. WELL DONE! read more

A little customer service goes a long way and the staff here may need to be told that fact. I used the drive thru and waited at least 3 minutes in dead silence before saying "hello?" and having someone begrudgingly ask what I wanted to order. I only ordered a happy meal for my kid as I wasn't hungry. I stated, 4pc nugget Happy Meal with a GoGurt and apple juice" to which he responded "4 or 6pc?" I said again "4" then he asked "GoGurt or Apples as a side?" I said again "GoGurt" and then he asked "What to drink?" I said again "apple juice." Like, really??? Then I drove to the payment window which was vacant and had to wait until someone came. He told me my total, I gave him money and he just handed me back my change and receipt without saying a single word at all. It was hella awkward. Guy giving me my food at the next window was equally awkward and quiet. The one thing I can give the second star for is that the order was accurate!! Maybe it helps to repeat everything! read more

Slowest. Service. Ever. When you finally get your food, they are out of ketchup and what not. Everyone's order ahead of ours was wrong or missing items. It just took me 22min inside with 3 people ahead of me. Thank God we didn't wait in the drive thru because that was INSANE. I asked for a drink tray (five drinks) and was given one soaked with orange juice and falling apart. Awful. read more

I got McDonald's here and was expecting something sort of like McDonald's but I don't really think it was, the child I was with was disappointed because he was also expecting to get McDonald's but as I've stated previou sly we did not get McDonald's unfortunately. read more

I checked their website and saw they were open until 11pm. Walked over from one of the nearby hotels at 10:30pm. Went inside and tried to order, but nobody was at the registers. Stood there for a little while and someone finally came over and said the inside area was closed (doors were not locked) and refused to serve me. When I brought up their posted hours were until 11pm they said the drive thru was the only option. Too bad I don't have a car here. read more

First, got 3/4 of a smoothie so that was nice. Second, the SMELL. i would just recommend getting drivethru... lost my appetite after going in.. read more

Easily the worst McDonald's in the area. I live on the Groton/Ledyard line and I rather drive all the to Long Hill Rd. Bad in customer service. The food taste terrible. read more

I'd been traveling all day and I stopped here because it was late and I wanted something quick to eat before I checked into my hotel. I went inside and they had signs all over the place making a big deal out of how they're cooking the meat for their burgers fresh instead of pre-cooking it and microwaving it the way they used to. Well, they may cook the meat when an order is placed, but the fries were stale, cold, and nasty. I kind of assumed that the entire order would be hot and fresh and I was obviously mistaken. The receipt is so blurry that I can't read anything on it so I couldn't call the restaurant and I contacted the corporate office through their web site. Two days later I haven't heard anything back from the store. Just skip this place, you'll regret it if you make the mistake of eating there. read more

Keep in mind this is coming from a 13 y/o girl who just came back from a 3 hour lacrosse game out in the cold. But the place here was horrible, we went through the drive through and it took about 10-15 minutes to get to the front and by that point I was starving, once we finally got our food the fries were freezing cold, and I ordered a Big Mac, when I looked at it there was cheese when I asked for NONE, There was also little to no special sauce which is what I love about Big Macs overall this place was horrible, though the guy serving us did ask if we wanted a fresh batch which was polite he had sarcastically said "Have a FANTASTIC day" overall the service quality here was only a 10%. Only go here is you want to be disappointed. read more

So we went in and ordered. The receipt was only half so we could only see the number and 1 thing we ordered. We got our food and the worker slammed down the food and cups. I went to my table and and found a big fat hair in my fries. Then I went up to get sauces and the Manager says "If you come back up to get more I will not give you it." Then when I got up because I was going to go the cleaner comes over and wipes 1 spot. Stars - 1/10 I will never go back. read more

The Mystic CT McDonalds is the dirtiest I have ever seen, the food is never fresh and hot, and the management is a total failure. The outside garbage cans are constantly overflowing into the street and the drive through windows are filthy. Even with the drive through only service, this restaurant continues to provide totally unsatisfactory service. I have called the posted management line a couple of times over the past year and have never heard back from them. Go somewhere else! read more