Service is horrible. And it's not even because of the staff themselves, they are so understaffed here. It takes me 30 plus to get through the drive thru sometimes. This location needs help read more

The manager and staff working today between 12:00 and 1:00 should be ashamed of how they handled business. Not only were they extremely slow with my order, but they also lied straight to my face, claiming they had been calling my number. My number was never called, and it never appeared on the screen. I stayed inside for about 15 minutes before finally walking up to ask where my order was. The lack of communication and customer service was ridiculous. If you're reading this, do yourself a favor and eat somewhere else. If you really want McDonald's, drive to Alessandro or Perris...avoid this location. read more

Waited 45 minutes for my order. People were asking for refunds canceling their orders. People were coming in from drive through with wrong orders. These workers get paid good money to work on an assembly line. It's not that hard... read more

Hate to say it but whoever is in charge is not doing their job, I passed by the drive thru and did my online order, the staff was not prepared, they almost gave my order to the car ahead of mine. Such a mess. Now there are three of us waiting on our order on the curbside pick up area. We were already waiting for 15 minutes prior. I feel bad for the kids working in there, there doesn't seem to be anyone leading them correctly. This is the second time this happens in this location. I love Mc Donalds but this locations needs a help. read more

The staff today on June 30 2026 was performing very poorly, they were unorganized and only worked on orders they cared for. I believe this is the only time I have waited 40 minutes to get a large Diet Coke and cone. I complained to manager and I felt it fell on deaf ears. Do not go read more

This McDonald's is dog shit ! From the long lines , bad tasting food , inconsistent items being out and the case of upset stomachs I've had while eating at this McDonalds location ! Today was the last time I ever eat at this McDonald's! Don't get me I enjoy McDonald's but this location is by far the worst! I believe it is privately owned and not franchised is why it lacks the appeal or quality of other McDonalds ! They ruined my Big Mac yet again ! No Big Mac sauce , dry patty , and stale buns ! My fries were heated up and immediately tasted old as soon I got home ! My cheese burger looked like my 2 year old made it and that says a lot it was so bad I literally gave it to my dog as a treat and they were hesitant to even it eat ! Only good thing was my Diet Coke ! read more

Understaffed, subpar food (even for McDonald's), horrible wait for food. It's been bad for years now but finally hit the bottom. I will never support McDonald's again. Save yourself the misery of visiting this McDonald's. read more

I've never been disappointed here. But I am very sad that they display a worn and tattered American flag. Very disrespectful and a violation of flag code. read more

McDonald's - Tattered American flag - Fast Food Near Me - Moreno Valley, California

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Came here to get food for my kids. I had my McDonald's app open, ready to use a code. My code was not "working" but it still took my points. Savannah who was working the register at the time, help me. She gave great customer service read more

Longest drive thru line i've ever been in. Car ordering didn't move for 5 minutes. Poorly managed, customer service is trash. By far the worst McDonalds i have been to. Be better just to knock this pos place down and put something up with better values and customer service read more

food especially my fries was cold ash service was ahh tried to make me go through the drive through again when i went inside and they all had their backs turned talking to each other read more

I REPEAT, "DO NOT COME TO THIS LOCATION" eat at the iris Mcdonalds at your own risk!! you will ALWAYS, no matter what..be disappointed. I haven't had fresh fries there in over a a decade. It's very sad that no one there can simply put together a combo meal without missing something & can't count their nuggets incorrectly. I mean this place is absolutely horrible. If I could give it 0 stars I totally would. 2nd time this week that my brother wanted to go and I told him that's a horrible idea and of course they messed up the entire meal. Just take the extra 5 min drive and go to the McDonald's on Alessandro. even if there's ZERO cars in the drive through, you'll be there all night waiting for your meal. Iris McDonald's is the saddest/funniest joke on that block. read more

I ordered a hot fudge sundae on the app and as soon as I pulled into a spot; they canceled my order. There was a .49 cent difference after I reorder in the store, I asked the manager why and she just smiled and said idk. I paid for extra hot fudge and I fact did not get extra hot fudge. I very rarely come to this location because every single time it's something, the last time I had a pick up order, waited for 20 min; they cancelled the pickup and told me to come inside. I came inside and had to wait for another 15min, when I asked for corporates in formation; I was told they aren't allowed to give it out. I asked for a refund and the manager got an attitude. The fact that I'd rather drive across town to go to a different location due to bad service, speaks volumes about the corporation and the franchise as a whole! read more

The worst drive thru. You order place a mobile order breakfast at 10:17 and enter the drive thru queue at that time. 30 minutes later, you actually reach the speaker, and they're no longer serving breakfast and you have to cancel your order. At this point, you're stuck in the queue, and have to wait even longer to get out of it. Why did it take 30+ minutes to process 5-6 cars ahead of me? Completely insane. read more

No star review (if I could): This is hands down one of the poorest-run McDonald's I've ever been to. It's consistently slow, and most of the employees have terrible attitudes--like they're doing you a favor by just showing up. I've come here several times and have literally stood inside for over 10 minutes without being acknowledged--not even a "we'll be right with you." Just ignored. The drive-thru? Somehow even worse. Easily the slowest I've experienced at any fast food chain, and forget about pleasantries or basic customer service. You're lucky to get more than a grunt at the speaker box. I could honestly deal with bad attitudes and the continuous, rise of cost if there was at least some sense of urgency or efficiency--but there's none. It's like no one here cares, and there's clearly no real management presence pushing for better. I worked at a McDonald's myself about 15 years ago when I was in high school, and I prided myself on great customer service and doing the job right and fast. It's frustrating to see how far the standards have dropped, especially at this location. read more

Elizabeth shift manager Store manager Desiree I recently had a disappointing experience at this location due to poor customer service and lack of transparency. When placing our order, the store manager told us the sweet tea came included with the meal. However, after we paid and later requested a receipt (which they were initially reluctant to provide), we saw that we were actually charged extra for the drink. This directly contradicted what we were told and felt misleading. To make matters worse, after charging us, they informed us they didn't even have sweet tea available. When we requested a refund, both the cashier and manager refused. The issue was never the $0.70, but the principle of being charged for something we didn't receive and being given inaccurate information. Additionally, at the intercom we were asked if we wanted BBQ sauce, only to be told after paying that they didn't have that either. This shows a clear lack of communication and inventory awareness. The manager was dismissive and had an unprofessional attitude, offering only a small fries instead of a refund, which did not resolve the issue. Overall, this experience reflected poor service, dishonesty, and lack of accountability. Cashier didn't even want to deal with us and give us attitude the whole time. On top of that they gave us a duplicate receipt so no names were listed on the receipt. read more

Dis food done hit ma spot real good. Da place was hands down bustin down on my soul. Almost had me twerking out my seat read more

That place is a madhouse tell me why it takes 45 minutes for two hamburgers and two hamburgers excuse me two Double Quarter Pounders cost 21 fucking dollars are you kidding me every time I go into this place there's 15 people standing in front of the counter waiting for the orders and then a line that goes the whole way out into the parking lot so this is the problem there needs to be better communication between the workers who work there and there's no reason that 20 sandwiches should be stacked up on top of each other and I would just get rid of curbside people are just lazy go get your goddamn food yourself read more

THE WORST MC DONALDS EVER!! Worst customer service, no sense of urgency! It takes them a whole hour to make a simple ass meal! read more

I would give zero stars if I could. To the franchise of this store be careful of your security guard because if teenage children are allowed to curse and disrupt other diners while we eat and then because I say one simple little curse word yes I said the f... word your security guard comes up to ME and tells me not to curse because there are children in the restaurant of which I said children who are misbehaving and cursing as well he then tells me that doesn't matter he will throw myself and my husband out not to mess with him well lets see I am white my husband is white yet your security guard is African American and the rowdy teenagers were African American yet not reprimanded instead he joked around with them. We will not be returning and if he had thrown us out you would have a hell of a lawsuit on your hands and your franchise license revoked. Also your staff are incompetent took 25 minutes to get two McDouble's with no pickles ridiculous. read more

I need someone to explain to me what's going on here. So the night of November 30th, just after 8 pm. I placed an order online for a 10-piece McNuggets combo, medium fries and drink. The price was $9.00. Just 17 hours later on December 1st, I place an order for the same combo, same size, this time for my son. The price? $11.29. How or why did the price of the exact same combo increase $2.29 in less than 24 hours? Is pricing for things increasing that fast? Or is McDonalds engaging in variable pricing; increasing prices during busier times? Either way, something is up and it isn't cool. read more

This review is from 7/12/24 at 1:00 pm We sat in the drive thru line for 27 minutes to order our food. When we got to the order speaker, they let us know they do not have any soft drinks at the moment. They do have sweet tea, iced tea, milk, juice, smoothies, and milkshakes (some items will be an extra charge of course). Posting in case this helps you save some time and avoid waiting in the line if you do not want a different drink that's not carbonated. Plus side, my kids were happy with their meals. They wanted coke, but settled for sweet tea. Customer service was just ok today but they weren't rude, so it's a win for me. read more

The wait this morning for drive thru service was horrible spent long time waiting. Had to drive thru because i could not wait. Made a stop with enough time to get to work. But could no longer stay because the wait was too long. Whoever was managing window this morning either needed help or could organize better. read more

Update: yeah. The quality definitely declined. They'll constantly forget items you asked for or it'll just taste off. It gets slow VERY often. If you're looking for cheap food, Try Carl's Jr. If you want good food, Try In-N-Out. The inside of the store often seems dirty, with sticky floors and sticky tables. read more

Simply put....goes here remind me of DMV. If you have patients to wait and wait and wait.

Still after all these yrs. The dirtiest and the slowest McDonalds in Moval! Crazy!! I haven't been in here for a minute. It's exactly what-it has always been. Slow & dirty! A million workers long drive through and still can't get it together! So awful!!! Close it down! Open a new restaurant! The only thing missing here is Ronald McDonald & family...A bunch of clowns! Ridiculous!! Fries so hard I can't even eat them. Tastes like they're fried & refried. Cold as ever! Ridiculous.. Whoever is in charge and I don't mean the manager, a freaking upper some sort of corporate office needs to come and review this location! It's so filthy in there!!! Tables, floors. Near the drive thru window area nasty. Cups, food used cups all on the floor and the soda machine behind the counter disgusting!! Really bad! read more

Never ever will I sacrifice quality and good for price. My first time at this McDonald's and one of my hotcakes looks like someone took a bit out of it. I will report this to the corporate office because this is completely unacceptable as an American who decided to spend my money here instead of another establishment I deserve to have MY on the side of this building as well as everyone else who has been cheated by this location. Shame. On. All. Of. You. read more

McDonald's - A bite taken out of my hotcakes. - Fast Food Near Me - Moreno Valley, California

I been to a few different McDonald's I have never paid $3.09 for a drink. What a ripoff. I would never come back to this McDonald everything is more expensive at this McDonald's read more

McDonald's - Expensive Macdonald - Fast Food Near Me - Moreno Valley, California

I'm lactose intolerant so I always order without cheese. The label on the box of a hamburger will say no American Cheese but without fail they always have cheese. It's impossible to remove the melted cheese from a burger. Why put no cheese on the receipt and box when it's not true. This isn't a one time thing but happens every time. read more

So it's Halloween time and I've gone twice for the happy meal boo bucket, placing my order via the mobile app. Each time, it asks me to select a second side item for the happy meal. Each time I received my order, there was no second side item. Fun fact: I've found I received the fastest service when ordering via mobile and picking up inside. Don't bother with curbside unless you want to rott away in your car for 40 minutes. read more

McDonald's - Fast Food Near Me - Moreno Valley, California

I read these reviews before I wrote my review. I agree with all of them. I placed an order on McDonald's App for it to be picked up in 15 minutes. I got there and my order was not ready. The fries needed to be cooked. The front counter employee said they would call my order number. My order was given, and I could see the burger patties were overcooked and dry. My fries were hot & delicious. I asked the counter employee to remake my Big Mac. It took another 15 minutes for me to receive another Big Mac. The burger patties looked perfect and not burnt. I just wished there was more effort and quality food control at this location. Although it may be a fast food job, it's always good to take pride in any work you do. It builds character and accountability. My overall score is only 1 star . Please do better employees. read more

McDonald's - An overcooked/burnt Big Mac patties. Yuck - Fast Food Near Me - Moreno Valley, California

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Don't come here if you're expecting a fast, quick meal... they take FOREVER!!! No matter what. read more

I know the wait times here can be very long. To no fault of the staff, it's the mobile ordering system that will allow you to check in, but it won't notify the restaurant that you're there. I ordered a large mocha frappe, (used my reward points) and 20 minutes after checking in curbside, I was still waiting. I already knew what to expect, so I wasn't angry. I simply wanted my frappe. lol. So I called, spoke to Cyrus and he helped straighten out my order. He went above and beyond to fix the situation, with a smile and professional courtesy. I can't be mad at the staff, they're doing their best. I'm thankful for employees like Cyrus, who simply do all that they can. I see you, Cyrus. Thank you. read more

Yeah 1 star is more than they deserve.... Promote a shamrock shake and they don't have ice cream and there machine doesn't work...

This McDonald's is the worst to eat in door. Me and my mom came in the morning at 7:15 and I line up trying to order. But the guy told us to go to the machine to order instead while he was writing up schedules for his coworkers. It wasn't even busy and the nerve of that guy. Your supposed to put the customer first before anything else. I'm kinda glad I didn't get hired for this McDonald's position. What a good way to ruined breakfast. read more

I went recently to the drive thru at this establishment and the kind young man that was at the second window i saw his name tag and it said Jesus he had great customer service he was very fast and polite as well and had a big smile on his face! read more

No condiments, onions, or pickles in 3 of our cheeseburgers. On top of that, they had given our order to the car in front of us and then made us wait thirty minutes for our food that they didn't start cooking till my husband went inside. The prices are stupid and high for no reason, the service shouldn't be that terrible. read more

McDonald's - No condiments, onions, or pickles in 3 of our cheeseburgers. - Fast Food Near Me - Moreno Valley, California

It sucks because everyone loves Mc Donald's and this is the only one in the area. I can tell they are trying to improve on their service, but it still hasn't been there. It's way too busy here. The dining area could be better, but I think it's because of how busy it is - there is a lack of attention here. Their food is what you crave and it's put together well. They need more staff read more

Onion request? More like onion suggestion, am I right? And the fries, well, they were so cold they could've been from the ice age. Oh, and that light ice I asked for? Yeah, they must've thought I said 'extra ice' because that's exactly what I got...and it was anything but light. read more

McDonald's - A Big Mac with extra onions. ‍ - Fast Food Near Me - Moreno Valley, California

Got a happy meal for my baby they put paper for the toy so no toy at all so I got a sad meal thank you for that