Today I had a great experience at Cold Stone thanks to Alexi! She was so kind, welcoming, and provided excellent customer service. She had a positive attitude, was patient, and made my visit really enjoyable. Thank you, Alexi, for the great service! read more

Great customer service, clean atmosphere, Darla has very great customer service and very polite

I've never been to Cold Stones and place the order. So it was a confusing and new experience. Had no idea that the large came with Four Scoops but thankfully Edith was so patient, kind and polite. She worked through all of my confusion and still provided Superior Service with a smile. Even I was working my own nerves and my kids agree that I was super confused. I just want to give credit to Great employees and customer service when deserved. read more

Love this cold stone location, Edith was very sweet and kind! My order was perfect as always!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

We always love trying new flavors at Cold Stone!! The ice cream is always so thick and creamy -- it is our absolute favorite. [[HIGHLIGHT]]This location was very clean on the inside and had lots of options for pre-made desserts (ice cream cakes, ice cream cookie sandwiches, and even pre-made ice creams with mix-ima).[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When we went in (around 8 or so), it was pretty busy.[[ENDHIGHLIGHT]] The workers behind the counter seemed like they were working as fast as they could to help get everyone their desired desserts. Luckily there are so many options that we took the time to really look through the menus (which are posted on the walls), the flavors, toppings, and even the sizes. We decided to try one of the new flavors cookies n' peanut butter and we mixed in white Oreos, cookie dough, and graham cracker crumbs. It was SO good!! The ice cream itself had peanut butter slivers in it so there was a perfect mix of flavors in every bite! read more

Cold Stone Creamery - Cookies 'n' Peanut Butter Ice Cream made with OREO® and REESE'S - with white Oreos, cookie dough, and graham cracker pie crust - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

So delicious and amazing and the staff is so nice. I appreciate all the ice cream and toppings they offer xoxo

Yummy ice cream quick service check them out! Great service ALEXI IS AWESOME.. give her a raise! read more

Cold Stone Creamery - Yummy - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

Fast and friendly staff. Loved it thank you guys for keeping all your guests happy and keepn the flow going read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

Service here is great I wanted something different so she put together something that was not on the menu and I really liked it.. I will definitely be returning read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

Very good taste and service amazing taste Greta delas good job everyone !!!!!!!!!!!!!!!! read more

Cold Stone Creamery - Oreo - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

Always great friendly service. The staff members are all a pleasure and eager to serve customers

Google says they are open until 9 and I just arrived and the girl that works here said, "sorry but we are closed, we closed at 8 today." Had there been time adjustments made online, I wouldn't have wasted my $6 a gallon gas to get here. I also won't be coming back. read more

Hands down the WORST root beer float. Please tell me when they started putting root beer floats in an ice cream bowl??? $9 for a scoop of vanilla ice cream in the "like it size" bowl and a splash of root beer??? Then we asked "doesn't it come in a cup"? And she replies no it comes in these... what the helly!! read more

Cold Stone Creamery - Root beer float - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

We had a large order and Edith was so great and accommodating! Cold Stone is our family's go-to.

They have a variety of different flavors and combinations if you don't want just a plain flavor. My go to item is the banana Carmel crunch. It is absolutely the best hands down! Simple yet so tasty. The service is great. You are always greeted and they are fast on making your ice cream. [[HIGHLIGHT]]The location is clean and up to date so I do like that.[[ENDHIGHLIGHT]] If you love ice cream, this is the place to be at. read more

Cold Stone Creamery - Different options - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

The only coldstone i like going to. the employees are always so sweet. they always mix the ingredients and add perfect amounts. i've been to other locations and (i only ever get founders favorite) and there's barely brownies/fudge. taste like just sweet cream by itself. anyway, just sitting at home eating my ice cream, appreciating it. i wish i could remember the name of the individual who helped me earlier today, but just 10/10 read more

Cold Stone Creamery - perfectness - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

Terrible service, Devin was extremely rude and unprofessional. Won't be coming back due to bad service

Great customer service from Dawn, friendly and helpful, will be coming back for other occasions! The best Oreo ice cream cake ever!

Jocelyne was a great cashier awesome customer service very polite and helped my kids with everything best experience yet!!!!

Employees are super nice, helpful and patient, [[HIGHLIGHT]]store is clean[[ENDHIGHLIGHT]] and they have lots of cakes ready to go but what I do not remember is 2 ice creams being $26 and they were overly sweet and just not what I remember cold stone being. The mix ins are $1.99 each, literally for 2 Oreos. We couldn't eat them, 3 bites and into the trash they went. read more

Great service and ice cream, never can go wrong with this coldstone. The customer service is super friendly as well

So i installed this app specifically to leave this review. I love the coldstone chain, But today i got scammed. I asked for a Love it mint ice cream and instead got literally like one little scoop of ice cream that barely filled the cup. Even my brothers love it sized ice cream had a single tiny scoop. I didnt get the guys name but he was some indian guy with the biggest smile on his face i think he was high or something. I dont mind my ice cream server being high but at least give me my moneys worth please! Literally finished my ice cream before i got out of the parking lot and i aint even a big back like that. The ice cream is always gonna be good quality but my problem with this place is just the portions. Please do better i wanna be happy with coldstone again lol. read more

Emily was awesome and helpful today! Big coodos to her! Ice cream was also delicious ! The absolute best in the business, come get some ice cream from Emily! read more

Edith was awesome. Walked in with 3 kids and she was patient enough to deal with all their shenanigans. Plus I love the ice cream

Jocelyn is amazzziiiiiiiing and so sweet like all these delicious flavors! I am definitely coming back!

Thank you for your great customer service Savannah. We appreciate your help today with all of our ice cream

Great customer service! Came in for a birthday cake and they were very helpful! [[HIGHLIGHT]]The environment was nice and clean as well![[ENDHIGHLIGHT]] read more

I found a piece a plastic in my ice cream! I'm so upset as I could have given this bite to my daughter and she could have choked. I got chocolate and vanilla ice cream mixed with brownies. Idk how you can this large of a piece of plastic in this. I watched them make it so it must of been made into the brownie. read more

Cold Stone Creamery - Plastic! I was eating my ice cream and felt something hard before I swallowed what was in my mouth and it was a chuck of hard plastic! - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

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Come here everytime for all my needs!!!!! Cotton candy love it every day. They rock and are so nice and helpful

Fast service when busy! Sizes are ample amount! Great place to get ice cream, has many choice! read more

Cold Stone Creamery - Chocolate devotion medium cone - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

Edith was such a helpful employee, [[HIGHLIGHT]]super clean place[[ENDHIGHLIGHT]] and quick service will be coming back

Emily !! Was the greatest! Every helpful!!!! Will definitely come back !!! Emily was very nice and helpful,

Great service from Emily. We appreciate her kindness and willingness to help us out for our cake.

Service was good but damn!!!! $12 for a medium which is like a scoop with some caramel and cake mixed in???? I'm going to just make my own ice cream from now on lol!! read more

Great help overall mainly from the server Victor! Great Attitude and overall made my order be ready so fast and so amazingly thank you for the perfect experience! read more

Great decor, fresh flavors and excellent customer service. Edith was exceptional and went above and beyond to serve us. Thank you for assisting us Cold Stone. We'll be back. read more

I would give this place 0 stars if I could. But extremely poor service. Cold stone failed to deliver my online order for an ice cream cake for my husbands birthday timely and I was given coupons to rectify the situation. When I tried to redeem the coupon with my kids, I was accused of stealing the coupons and that they don't do deliveries. Well here is the text from my delivery driver and the my receipt that shows that they did do deliveries. When I provided my receipts, the manager all of a sudden changed her tune and said ok we can honor it. No thank you. The damage is done. You should never accuse customers of stealing. I was extremely offended and I will never give this place my business. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

So my daughter wanted Cold Stones and she was treating so why not....Plus it's a local spot and we try to support local business as much as possible. Just a heads up they do tend to be busy but it was worth the wait. What made it worth it even more is that my neighbor (who is a year younger than my daughter) works here. It's his first job and he was the one who got to wait on us. It truly is special when you've known someone from before they were born to now see them come into their young adulthood. He did a great job on our ice cream request and we got plenty for our money. read more

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Thank you to Edith A. for helping me out with my order of 6 for my family and for adding a little more yellow cake in the lid. As well as putting them in the fridge with a lid so they were good to go. I will always be coming back! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Moreno Valley, California

If I could give zero stars I would. My daughter wanted cold stone ice cream last night 7/23/23. We were out running errands, and had 7 minutes to spare before closing at 9. When we arrived, there were people in line inside the store. My daughter walks up to a locked door. The associate in the store just gave her a smirk, as the customers inside looked on. She felt very humiliated she said. As we were leaving another couple walked up as well and was not let in. Hmm!! I wonder what there policy is? I work in customer service and we cannot lock the doors until exact closing time specified!!!! read more