Came in for lunch went to the counter to order was told they have no cashier had to use the kios I explained that I was paying in cash kios don't take cash. Used kios had to go back to the counter to pay the same employee then took my money for the order. When I asked why I just couldn't order at the counter I was told we want everybody to go to kios 1st and not the counter. That is a waste of customers time if they want everyone using the kios then the kios should be able to take the money we have the technology just go to a grocery store read more

Went here tonight for some double quarter pounders, even had to pull up and wait. Apparently should have waited a few minutes more. Instead of a nice hot juicy burger we got cold bloody raw meat. Avoid this mcdonalds. read more

McDonald's - Watch out for the raw burgers. - Burgers Near Me - Monroe, Washington

We don't eat here often. Yesterday we ordered a Big Mac meal and medium tea and apple pies. They were busy. We ordered a half cut tea and the screen was incorrect, I informed the staff that the drink was wrong. They told us we they would fix it. Got home and gave the meal to my son and he came out yelling that trash was inside his burger. I was not pleased. I called the phone number listed and still have not received any word from McDonalds. We will not be returning anytime soon. Time to talk to the knuckle heads on the line. Messing with peoples food is NOT cool! read more

McDonald's - Gross! - Burgers Near Me - Monroe, Washington

5 stars for a McDonald's. Great service, even at 1:00 AM. Made us fresh fries for a short wait. Very kind and courteous

That once in a while that you actually crave McDonalds .. order a fish sandwich with mayo instead of Tartar and I get tartar and the cheese literally not even on the fish, it was on the OUTSIDE of the bun!!! Like your job is so hard??!! . And yeah, I Know food service, I was a manager at BURGER KING for 5 years in my early 20s .. this is ridiculous!!!! read more

I ordered inside for a takeout and once I got my order The girl who called out my number looked at me with a grumpy face. I checked the bag and say the fries laying down, some have fallen from the bag and the fries were cold And unsalted. The quarter meat was raw, wasn't cooked properly. Clearly I'm not coming to this place that serves raw meat. I highly do not recommend this place. read more

If you're coming into McDonald's expecting anything other than reliably tasty low quality food you're in the wrong place. This McDonald's is a great one like all other Golden Arches that grace our nation. It has blessed the town of Monroe for over 20 years, recently getting a much needed facelift to the entirety of the building. They have McChickens for $1.00 and McDoubles for $1 with the app until December, what is there not to love read more

What a joke, too bad it's not the funny kind. You can't go in to a fast food joint expecting much, but you should be able to expect them to cook a damned burger correctly. I ordered a couple burgers from this location and got raw patties. They tried to play it off as "a little pink" but these things were BLOOD RED, not just medium or even rare, THESE WERE RAW! They even TASTED raw. Take some responsibility, mcdonalds! Do some retraining, turn the temp on the grill down a little and give a little extra cook time so you aren't leaving burgers raw in the middle, etc. This is fast food, NOT a race! People would rather wait a couple minutes longer to get a properly cooked burger instead of risking their health and possibly their life for a fast under-cooked one. Remember what happened with jack in the box a few years back? Watch out folks, a quick burger could turn into a long trip to the emergency room. Maybe the Health Department should take a closer look at this place? read more

McDonald's is good for drinks but the food is not great. Any time I eat there I regret it later. I only use McDonald's for a great price on tea. Since their prices went up on everything else the value isn't even great anymore. read more

Mcdonald's is one of my favorite restaurant s if not MY FAVORITE restaurant! And don't think "oh he has very low standards" because I don't, mcdonald's is a very good restaurant the food is amazing. They might forget your burger or fries from time to time but the food makes up for it! There is one manager and when he and when he is around they do NOT make a single mistake! That is why I highly recommend Mcdonald's! read more

Garbage ass customer service. Girl at the drive thru gonna call me broke because y'all chip reader don't work. LOL all good tho. I didn't wanna come here anyways so it all worked out read more

If you could give them less than one star I would. Every time I go there they always forget something! I'm tired of wasting my money and not getting what I paid for! I will never be coming back here again. read more

McDonald's went through a major remodel and fixed the drive thru. It now has a double-lane drive thru and runs like clockwork! Very nice!

I went through drive thru in this McDonald's and ordered 2 separate orders. It was a pretty simple order as well. When we got to the first window they charged us for the wrong order, then the manager came back to give us a refund and he shorted us on our change. We got to the 2nd window and they didn't give us 2 of our burgers and instead of a 10 piece nugget they gave us a 6 piece. We gave the worker the wrong change and asked politely if he could have his manager fix it and we will go wait for our food so we do not hold up the line. We pulled into one of the waiting spots and waited for our other food to come back and a new gal brought out our food with no change and no nuggets. We spent a solid 20 minutes waiting for our food only for it to be messed up over and over and never got our change back!! It's so disappointing to spend money here when all we want to do is go home and relax, aka why it's FAST FOOD. We still didn't get refunded or any compensation and the manager didn't even seem to care about us politely asking for these mistakes to be fixed, we were happy to wait in the parking spots so they could get other people their food, but even then after waiting longer, they STILL didn't get it right. read more

The SLOWEST "fast food" joint ever. Usually you are in and out in 5 minutes and back on the road again; not at this one! you take 20-25+ minutes in line!! I could have just gone home a fixed something quick and healthy in that time. I thought maybe they were just having a slow day, but this has happened SEVERAL times. The only nice thing is that the people at the drive though window are at least polite about it. read more

This is a quiet, clean and well run McDonald's. 5 stars for the service - always friendly and quick to please. The management team does a good job of teaching customer service. 5 stars for being clean - tables, floors, bathroom - its comfortable to eat there. 3 stars for the food. It is McDonald's afterall. read more

Last time I came here, my burger bun was completely stale. This time I came at 10:35 and they have the audacity to tell me that they are not serving breakfast yet. Excuse me?! It's 5 minutes into your lunch serving time, I am 8 months prego with a toddler, and your breakfast policy is the worst around. 10:45 rolls around and the lady let's me know that finally they are ready for me. Ha! What a joke! Next time I will take myself to Jack in the Box... at least they serve all meals at all times of the day. And guess what... the food is made fresh!!! read more

The employees make so much mistakes :/ I would go the the one down in fry lands but they suck more. I always have to call for them to replace my order the next thing I know the owner says that they're not allowed to fix my order anymore like if it's my fault ! For an example I went there yesterday during lunch . I told the girl Carly in the back window to check if they have a pikachu toy . she says yes , The next thing I know I'm getting a refund for the toy lol! I get home to finally eat my burger and it was upside down ( top part of big mac) what a shame! read more

This is a very good location. my mom once got two mcdouble for us and she picked me up from school and 20 minutes later i opened up my burger and they messed up my order, so we went back in they honored the order after showing the receipt and made another burger the way i wanted it read more

Stopped here on the way home from skiing. What started as a quick stop for some food on the way home became a 15 minute trip where we left without getting all of the food we paid for. First, they got our order wrong when we initially ordered it and we had to repeat it three times. Then we got to the payment window and had to repeat our order again, but we got a receipt that included the correct order. When we got to the pick up window we were handed a bag that seemed less full than expected, so my husband asked if it was the order that contained the items we wanted. The person at the window said no and then asked for our receipt. He went back into the kitchen area, then came back to the window and told us we'd have to pull up and wait, but "it will only be 2 minutes." Eight minutes later my husband got out of the car and went inside. Then he came out with the food, but not the drinks. He said someone was bringing out the drinks. Three minutes later; someone came out with two drinks. At that point, we realized they had not given us one of the sandwiches. We said something to the clerk and she said she would get it for us, but at that point we had been at McDonald's for over 15 minutes and were going to be late getting home, so we told her to forget about it and left. We stopped at McDonald's for the convenience, but the Monroe McDonald's was definitely not a convenient option. Go elsewhere if at all possible. read more

McDonalds is McDonalds. Every year they raise their prices while their burgers get smaller. I eat at McD's probably 3yr and I can order a large sized value meal and still be hungry after finishing it and feel gross too. Like I just ate a bucket of lard or something. My fast food of choice is Jack in the box and I find it difficult to finish a medium size value meal and don't feel nearly as gross afterwards. read more

Got a long dark hair in my chicken wrap. Called the store to complain and ask if they wear hair nets in the back, the guy who answered responded with a giggle and said NO. I wonder if they even wear gloves..... The guy i spoke to should be working somewhere else where he doesn't have to deal with customers, he obviously doesn't know how and he gets paid $15 an hour now? I came home and threw up. read more

The employees are always messing up here! The ordering system is so screwy and the 2 menu drive through sucks. You either have to wait forever or pull forward, than all the orders are out of place. They have messed up our food so many times it's a joke. read more

The food is hit or miss with freshness depending on how busy they are. The service has been friendly and polite. The order accuracy is one of the worst McDonald's I've been to so far in WA. If order accuracy was better, I would give 4 stars. 5 if they provide consistently hot and fresh food. The drive thru looks great and the restaurant is clean overall. read more

Whoever they have cracking eggs on Saturday mornings needs to relearn how to do it as every bite of my egg muffin was crammed full of shell

Breakfast this morning was a huge mistake. Got 4 sausage burritos and 2 egg muffins. Both muffins where burnt. And the tortillas where really super hard. The rude manager this morning Nov 14th at 6 something am was a real jerk. All I had on me was a 50. She told me that unless I ordered 50 dollars worth of food I couldn't use it. I was polite and said it's okay. Sorry, I will have to just pull thru, it's all I have. She said, and I'm quoting here, get some god damn 20s. And opened the till so I could pay for my breakfast. I was really shocked she said that. Anyways, got my food and insist I wouldn't have waisted the money on it. Just terrible. And terrible people. Get it together people. Your not the only one who has to work with people. read more

Seems like always a trainee and always messed up. Today it was no toys in both happy meals. Of course I didn't notice until I was home passing out food. Way to piss off a 6 and a 3 year old. Called manager he said come on back and he will give me 2 toys. I explained I am home now and not getting back in the car after a 1.5 hr commute. So he took my name to come in some other time. Doesn't make up for much when I have 2 kids with ruined meals. Can't believe these people want 15 an hr read more

Bad service...ordered a hot coffee on drive through..and they served a coffee that was not even warm ...

Very poor experience. I ordered my order and instead of taking ketchup I asked for ONE BBQ sauce and was told that it would be .27 more. I couldn't believe that they were charging for a condiment. So I asked to return the meal and get my money back. Which they did...BUT...while I was searching the restaurant for an 800# (which they don't have...and I know why now) I noticed that the manager returned the food to the french fries area to be re-served. This is against health dept. regulations to put food that has gone past the payment counter back to be served again. It is my understanding that it takes $1 million in equity just to apply to own a McDonalds. This jackhole millionnaire is not only charging for condiments but he is high-grading and making a severe profit on it. As someone that works in the restaurant industry I know that these packets of BBQ sauce only cost .05 or less each. Every other restaurant besides this rip-off provide it as part of the meal. The McChicken sandwich costs $1.00 and the condiment costs .27? I drive past this McDonalds often but will never stop there again. They have actually soured my opinion of McDonalds in general. BTW, their restroom is not well cleaned either. read more

Wife and I visited this McDonald's this evening. We went through the drive through which was a good experience. We bought a few things off the value menu and a triple thick vanilla shake. The shake was not great - not at all what we were expecting, so we went in to return the shake. The manager helped us and really took care of us. He not only extended his apologies, but offered a freebie menu item. We got a refund for the shake and a freebie ice cream cone. The store manager really made a difference for our experience, and we will definitely return because of the great customer service. If you're a McDonald's fan, be sure to go to this one! read more

it took them 20 minuets to get two plain cheeseburgers in a drive through with only 4 cars in front

Ill give you this the lobby is clean people that work there are ok nice but the quality of making sure the order is right is horrible....