Employees here are probably some of the nicest of all the McD's in town. If you have a special order make sure to check it though since they don't always get those right. If they get it wrong they'll let you keep the wrong one and give you a new one. Sometimes they'll give you something extra too. The food quality is about the same as other McDonald's restaurants. read more

The most disgusting mcdonalds i've ever been too. Employees are VERY VERY rude and they basically throw stuff on to your meal like it's trash. i asked for a mcdouble with nothing but onions on it and when i got to the front of the line i checked my order and like i expected the whole thing was wrong. so they told me to pull around and they would bring my order out to me. when they brought it out, this is what i get. I don't know if they tried to play in my face but they added about half a pound of onions onto my burger and kept the pickles (which i'm allergic to) ketchup and mustard, that i specifically asked NOT to be put on my burger. The staff was rude, especially the little girl taking orders. she looks like she does not want to be there. maybe hire employees who actually want to work??? DO BETTER MCDONALDS read more

McDonald's - McDouble - Fast Food Near Me - Midlothian, Virginia

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They always mess up my online order...they need new management or people that can read instructions better...is this light sauce?? read more

McDonald's - McChicken with "light sauce" - Fast Food Near Me - Midlothian, Virginia

Gave us the wrong food. Always happens, not sure why I keep coming back to give them another chance. They did give me a free fry for the trouble but took over 10 mins to remake 2 sandwiches. read more

I didn't want to leave a negative review but the more and more I think about this the more I'm bothered and want the owner of this location made aware. A few weeks ago I went here in the middle of the day during non-peak hours. There was nobody at all in the drive thru line and I ordered one item. I paid (a friendly person took my money) and then arrived at the second window. The woman at the window told me it would be a few minutes for the cheeseburger and I said something along the lines of "no problem." I then asked politely if I could get a "cup of water for my dog" (I hadn't noticed him panting until after I ordered). She paused dramatically and then turned to the drink machine and then turned back to me. After about 10-15 seconds she dramatically filled the cup while acting as if it was a terrible struggle to do so. After about a full minute of theatrics, she handed it to me in an unfriendly manner and said something along the lines of "next time, order this at the same time as your food." I said "Oh, I didn't realize you charged for it (my regular location always says just to ask for it at the window)" and she said "well, it's inventory and product" and then made some comment about how it disrupts the flow of dispensing the drinks. I apologized and went about my way. I wouldn't post this except the woman appeared to be a manager. For a manager to complain and grumble for filling a cup of water when no other customer's are there and the customer is waiting on their food anyway was just absurd. If you can't handle the stress of filling a cup of water and feel the need to chastise your customer over it, then you shouldn't be a manager. read more

Fucking sucks everytime i go it's a 70% chance my order is fucked got a mccrispy plain meal and ended up with a regular mcchicken with everything on it this has happened to me multiple times read more

Did not receive what I ordered. I ordered two bacon/egg McGriddle sandwiches, but I received two sausage/egg biscuits. Also, I did not receive any napkins and they didn't ask if I wanted salt/pepper packets. read more

They used to be good. But Avoid coming here on Sunday morning. They are extremely SLOW. I ordered a cheese egg and sausage McGriddle and waited for half hour and they gave me the wrong thing. They forgot to put the sausage in it oh my god! read more

Tell the staff to put some gloves on. None of them are wearing them and I'd rather not see an employee putting their thumb in my French fries to carry it read more

This McDonald's is getting worse and worse. All the nice workers must have quit or something. The new workers are angry women who think all their customers are trying to cheat them. I ordered a fish with no tartar sauce. I took a big bite only to discover tartar was on the there. Yuck. I took it back and was accused of eating most of the sandwich and therefore should not get a replacement! WTF? read more

Fries were cold and stale but the mcchicken was bussin i always love a good mcchicken at 12 am read more

McDonald's - tweaking off the weak fries - Fast Food Near Me - Midlothian, Virginia

Whew.....not a good experience at all ....it took three employees to take order for two happy meals....won't be stopping here again.

I love McDonald's. McDonald's is the first thing I think about in the morning and the last thing I think about before going to bed. I eat McDonald's breakfast lunch and dinner. read more

McDonald's - Sausage Biscuit - Fast Food Near Me - Midlothian, Virginia

I went and asked for a mcgriddle and they said they didn't serve breakfast when their website says they serve it all day. i don't understand where can a girl get a decent mcgriddle when she wants one??? mcdonald's do something read more

Can't believe McDonalds as a garbage service still has a following. Rarely do I patronize this chain of food polluters but I had a taste for a sundae. The portion could have fit in a thimble and when I complained the shift manager said that's all you're getting I countered by saying I'll never set foot in these crap holes ever again. This was an insult to the almost 3$ charged for next to nothing. McDonalds has been screwing the consumer for years with less than edible food yet the public has allowed this garbage vendor to profit at their expense. WAKE UP YOU STIPID JERKS and STOP patronizing this brand. STOP accepting poison as an alternative to real food. There products are less than #10 can quality. Bottom dollar quality for top dollar prices. This review is actually rated too high. The black shift manager is a racist. read more

I went into the store to order since I wanted to dine in. I ordered at the kiosk, but the attached credit card reader was offline. The kiosk said "take your receipt to the counter and pay there". But the receipt printer was also inoperable. So I went to the counter and was greeted by an employee removing the cash drawer and logging off of the register. "Someone will be right with you", she said. So I waited and waited. After about 10 minutes, I gave up and went to the nearby Arby's. read more

my big mac had roach eggs in it and I tried calling back but they couldnt pick up so I'm gonna go get my money back tomorrow but check yalls food never kno read more

McDonald's - the inside of a bagel sandwich - Fast Food Near Me - Midlothian, Virginia

McDonald's (especially this particular one) is working hard to make sure I never come back again. Today they succeeded. I ordered a bacon, egg and cheese biscuit and coffee (normally I prefer their Sausage McMuffin with egg, but a couple of them in the past have had egg shell in the egg and bone bits in the sausage, hence the change). I took a couple of small bites of the biscuit and found something unchewable - spongy, but not yielding. It was a sticker for something, not sure what, but it had today's date on it. This was the final straw, so I took it back and complained (politely). The server and, I assume, the manager were very apologetic and gave me a fresh replacement. I should have just offered my complaint and left, but I was hungry and ate it, all the time feeling slightly nauseated. I will never return to this McDonald's. I will probably never return to a McDonald's. read more

LARGE Fries right out of the bag. Half empty. Soggy too. So if your looking for McDonald's drive on by this one. They don't pay attention and don't care. They cheat. read more

McDonald's - ARGE Fries right out of the bag. Half empty. Soggy too. - Fast Food Near Me - Midlothian, Virginia

Two nights in a row. Twice they forgot my french fries. I get it. It's a fast food spot, but quit your job if you're that miserable or forgetful. read more

Service was about thirty minutes... got the order wrong not one time... not two times... but three times. Went through the drive through for mobile order, pulled us to the front to bring the food out but didn't bring anything out until 30 minutes later and they gave us the wrong order three times in a row. Correction: Four times taken for the food to come out correctly. read more

Fries are always crispy! Cheese on the burgers are always melted. This seems to be a constant problem at a lot of McDonalds but this was has it down. read more

i went lookin for some mcgriddles to shove my face with and these people have the audacity to tell me that they stop serving breakfast at 10:30. like sir it said you serve breakfast alllllllll day so i just got a frozen dr pepper 0/10 would not recommend. read more

This location is incredibly slow! The workers are very kind but I have currently waited 25 minutes in line and I'm not quite sure what the holdup is but I really wouldn't recommend this one to anyone... It's always slow read more

I stopped in for a quick breakfast in the drive thru this morning to the usual nice and quick McDonalds that I have been to several times before. But, this time it was a total different place. The drive thru was slow which is unusual. I could hardly hear the girl on the speaker who was not welcoming or clear in her speech. Then when I got to the usually friendly window they hardly made eye contact with me and when I got my food the girl just stuck it out the window. She didn't look at me or say one word to me. Not that I expect five star service at McDonalds but I do expect eye contact. It's a shame that the normally friendly McDonalds is not that any more. read more

I stopped by to get food for my kids and was waiting in line to pay with cash. I was told to use to kiosk which I did. Then they didn't even bring the order to the table instead they just called it out and I had to leave my kids to go get it. Finally, my last straw was all the tables were dirty I had to use a wet wipe to clean our table. This is definitely not the McDonald's I remember. We will not be coming back. read more

Today on 5/31, I ordered a Bacon Double Quarter w/ cheese, along with large fries and a fountain soda. After finishing that order at one of the self-ordering kiosks, the receipt didn't come out, so I had to go to a human clerk and explain that I ordered the aforementioned items on one of the kiosks, which failed to print a receipt for the order, and then eventually the clerk at the manned checkout managed to find and figure out what my order was, thus was able to produce the correct receipt for my order. They oughta fix the kiosks so they could print receipts as evidence of purchase or just put a usual "out of order" sign so the customer doesn't get ripped off, otherwise I may not use self-ordering kiosks anymore even though I like the concept. Forgot to mention, my little cousin called me on the phone to order something for him and promised to give me my money back plus some extra after a minor quarrel, so I used another kiosk, chose a random item as a test order with the option to pay at a manned checkout to make sure it prints out a receipt to use as proof of purchase and then I ordered what my cousin wanted and took pictures of the order list screen as a precaution to make sure I have evidence of my purchase and then after purchasing my cousin's order, the receipt printed out just like the one for my test order and after waiting, I got that order for my cousin, asked for a medium led for my cousin's drink(they were unstocked) and drink tray(I had a fountain drink too) and left the premises for the entire night after that. read more

$hit Show. Rude workers. Long wait lines. I get post pandemic trying to get up to speed but it was this way prior. Sorry McD's. Somebody build another closer to 288 please. read more

Order this morning was not close to being correct. They left out one of the items. However, what was in my order when I opened it, was a small piece of cheese that appeared that someone had bitten off the end of it. read more

watch out. Employee tried pocketing my cash when I wanted to do split payment. fully charged my card and was very rude when I asked for my receipt. Afterwards was clueless when I had asked for my cash back as if I never given it to her. read more

This location completely frustrates me. It is close to Walton Lake and Walton Park, it is almost always severely understaffed. The line for the drive-through is almost always wrapped around the building. You can tell the employees are doing their best but they clearly don't have enough staffing or enough training and as a result they are struggling and are not always the most gracious. Often times the order is wrong. I don't understand why with all the McDonald's around the country this McDonald's can't be better staffed and run more efficiently. read more

Completely unhappy with this McDonald's and have stopped eating there. In the vast majority of trips we'll have our simple order of chicken nugget happy meals messed up. More than half the times we've gone we request a 6 piece happy meal and end up with 4 nuggets. Since we order via the drive through this becomes a significant hassle. If you go ro their drive-through make sure to check your order before leaving. They just don't seem to care. read more

This morning, the person at the register (in the drive through) rang me up for the wrong order. I never had a issue in this McDonald's and when I drove up to the next window, I told them my order was incorrect. I witnessed the manager kindly talk to his employees to check their orders & be careful, then gave me the correct order. It was a pleasure to see happy people, a wonderful Manager (that talks to his employees with respect) and handles situations with care to the customer as well as the employees! Well done all!!! Keep up the good work!!! read more

Have to work on the drivethru game. 3rd time I paid and had food missing. You owe me 1 big breakfast.

Worst McDonald's ever. Sat in drive thru line, at lunch time, for half an hour to still get my order wrong. For three sandwiches. I can't believe it took that long and still get it wrong. Don't worry I'm going to let everyone know and I will never go back. 13170 Midlothian Turnpike, Midlothian, VA 23113 read more

The absolute worst customer service. There was absolutely no "Hi, Hello, How are you?" I said Hello, and none of the drive thru workers said a single word, they handed me my food and that was it. The worst customer service. read more

I you love terrible customer service and lousey food then this is the place for you. This is the worst McDonalds in Chesterfield. the staff is unfriendly, the food is always sub-par at best, and the setvice is sloooowww. If you want McDonalds just keep heading west down RT 60 about 2 miles to the store near Target. Food and service are MUCH better there. read more

Great customer service, great quality, great prices, great value. It is a good overall Mc. Donald's. Just make sure they wrap the mcwrap right..... read more

Every single morning the line is backed up across the neighboring parking lot. I've never had a problem at night but I consistently avoid this location for anything but late night desperation. read more

12/31/15 Update: Gave this another shot since it's the only McDonalds near me. Had a small simple order for two people and got home to find they'd flat out left out half the stuff I paid for. One of the worst McDonalds I've ever been to. This is the only place to get breakfast between my house and work and I regret going every time I decide to give them another chance. They're incredibly slow, they never get orders right, and the guy that works the front drive through window NEVER puts sugar in your coffee. Why? Because this place doesn't hire real employees. They're all criminals there on work release which is why you see big groups of them smoking on the picnic table outside in the afternoons or standing at the payphone in the parking lot. Maybe if they hired and trained real employees they might turn the place around but I suspect the only reason they stay in business is they're the only McDonalds on this end of Midlothian. read more